Amazing customer service - and a beautiful hotel in a perfect location. If you're going to Eastbourne, this is the hotel to stay at - very much recommended. I can't wait to go back soon.

Excellent location on seafront and close to Town Centre amenities and restaurants
Typical Old Fashioned English Seaside Resort Hotel
Good value for money, room only stay for a September weekend 2 night stay
Room spacious and comfortable with clean facilities and linen and towels
General areas a little worn at the edges, but functional.
If you want better quality, you will be needing to pay more for it!!

You get more than you realise

Comfortable and practical, brilliantly located right on the sea front

Nice hotel. Staff excellent and very friendly. We ate breakfast every morning - plenty of choice and also ate in the restaurant every night, as menu varied and price very reasonable!
Some parts of the hotel could do with upgrading - our walk in shower was definitely due a refit, but all very clean!
Enjoyed our stay in Eastbourne and would go back.

Best place to stay if you are visiting in Eastbourne. Easy to access from the hotel to the town ny walking.

Great location and friendly staff. Breakfasr is basic but good and plenty of it too. Housekeeping need to go on a course. Bathroom filthy . Mould. Vent full of fluff . Shower cubicle grimy . Bedroom carpet stained . Decor old . On plus side bed comfy and good quality bedding . Broken bedroom door and no details in room of hotel . Had to ask all the time (times of meals etc)

Not clean, staircases stunk. Great value though, room would be better if cleaned properly. Carpets rank 😨

Can't complain for the price, aged building and rooms but a nice base to explore in a perfect central location

I would never normally have gone to an old fashioned sea side hotel but my daughter was on a camp in the South Downs and given it’s her first time without me I wanted to be nearby just in case.
Okay, yes there are decorative upgrades that need doing but honestly once you see that beautiful view from the window you won’t be looking anywhere else!
I was very well looked after, the staff are phenomenal! As a disabled person away solo for the first time it was an experience I will never forget.
To all the team - Thankyou for going above and beyond to make my stay a really special memory

Bed was lovely and clean mattress nice and firm room clean beautiful view of the sea out my window car park at back of hotel £6 for 24 hours for the price you pay for this hotel very reasonable staff lovely will certainly go back didn’t eat at the hotel as I was out most of the day great location

Met up for bank hol drinks with friends who were staying there. Great atmosphere and nice big public areas with high ceilings.
A guy called Andrew was singing - so good, and worked so hard on a hot night! He had a great voice, making for a fun night for our very mixed age group.
Our mates said their room was nice so we will all stay next time! A really great night.

Perfect location right on the seafront. I understand it is undergoing some much needed refurbishment. The staff were great, especially the young lad at breakfast, taking time to chat to everyone and taking special care of the elderly diners. Also the blonde lady running bar, nothing was too much trouble for her. The singer, Mike was fantastic, what a talent, although I felt exhausted as he belted out song after song for 2.5 hours, barely drawing breath or giving us a chance to clap. Breakfast was nice, hot fresh and plentiful, as was lunch, we didn't have an evening meal. The room was definitely tired as was the corridor and stairwell, and for some reason I always find this hotel so hot!? But it was reasonably clean, nice pillows and towels, plenty of hot water and tea and coffee making facilities (no biscuits) housekeeping were polite and helpful. For what we paid for our 2 nights stay I have no complaints at all. We love eastbourne and come all the time, when money is tight or it's a very last minute thing then we will return to The Burrington as you always know exactly what you are going to get and it's always good value

Dated and basic but well priced, very friendly and helpful staff, excellent WiFi, clean and tidy.

The best thing about this hotel is the location. Rooms are quite modern and sufficient for a short stay. The service good and the receptionist very friendly. The choice of breakfast not great though, unless you want full english and not much apart from that. Also, the hotel needs a proper refurbishment, it has the dirtiest carpets on the staircase I have ever seen and this includes hotels in Africa. Doors in the corridors and the toilet have disgusting dirty patches where people touch it. No sanitizers in the toilets. I would recommend it for 1-2 nights stay, not longer.

Place is dated but bedding and towels clean.
Service fantastic and also the entertainment on Friday night was great fun.

Absolutely lovely hotel location opposite the beach and pier the gardens are in full bloom colourful flowers room was perfect we have decided to book a room with a sea view next time

The hotel enjoys the best location, in my opinion, in Eastbourne. Opposite the pier and beach and close to the town centre. Rooms are basic but perfectly ok. The hotel had a singer on but I could only endure more than one song so decided to take our drinks to the nice “indoor balcony” overlooking the beach. But others did enjoy it.

The big thing that lets this hotel down is breakfast. It was terrible, cheap ingredients, rubbish back, plastic sausage, no butter, bad coffee. I complained and was simply told head office source the supplier.

All staff were extremely friendly and helpful.

I would go back but next time room only!

The Burlington does get some bad reviews, and I get that it’s not the best, newest, shiniest or even cleanest. But it’s superbly located, good value for money, and has friendly and efficient staff. Our sea view room had 4 big windows, and all could see the sea, the room was bright and clean, the linens all clean, and everything worked just fine. The chap who checked us in was knowledgeable and gave us the full spiel that we needed to know. Breakfast being self service meant we could go at our own pace and everything was well cooked and tasty. Yes the outside could do with a clean and paint, the floors and doors creak, the windows do need a clean, and with so many carpets I’m not surprised they don’t all get vacuumed to perfection! If you choose to book a non-sea facing room, you get what you pay for, if you want cheap and cheerful, then this is what that kind of hotel offers, and reminds me of hotels I worked in when I was younger. Definitely of an era, but comforting in a timeless sort of way.

We are still here! Arrived early and ensconced ourselves in the bar and watched the 1st day of Airshow.Checked in a little early. Front of House team are fabulous. Really helpful and kind, nothing too much trouble. We asked for extra pillows and housekeeping rocked up with 2 more, plus a fan for the room. We are in room 339 with far reaching views of The Downs. Room is huge. Plenty of plug sockets, and USB too! Tea and coffee plus a coffee machine. Bathroom is lovely. Huge walk in shower with complimentary shower gel. No hand soap but I always bring a little one. So no issues there. Location is perfect. Directly opposite pier, walking distance into town centre and station. Parking, there is a little one round back of hotel and a NCP round corner too. All in all, a fabulous 1st night's stay

Great location, great staff, good food. Sadly the hotel could do with some renovation but everything works ok so it didn't matter

Let's be honest, this is an old hotel in need of renovation, but... where it matters, it is just great. They are tackling the renovations, bit by bit. The place is clean and well cared for even if is pretty scuffed around the edges in the common parts and exterior.
The rooms are crisp, clean and recently decorated. The beds were very comfortable, the bed and towel linens clean and well maintained. The shower was hot with good water pressure. Our room and bathroom were enormous! Really very good value for the price and much bigger than other nearby hotels.
The view was wonderful, the room temperature very reasonable, given it was 30C outside and we were given a very effective extra fan.
The door spring was a little weak so we felt bad everytime our door closed loudly! The corridors are a little creaky, as is to be expected. And, sadly, the beautiful high ceilings in the corridor are obscured with ghastly ceiling tile suspended ceiling now - hopefully, in their renovations they will change this back to the beautiful corniced plasterwork ceilings it had when it was built.
The doors are solid with good secure lock.
As is to be expected for a holiday town there are youngsters on the promenade near the pier until around 11.30 when the promenade lights get turned off. If that will disturb you, choose another hotel since the kids are gonna be there having a lovely time whether you like it or not! Or ask for a room at the back, away from the sea view. Or wear some ear plugs, close the window and draw the curtains.
The staff were absolutely amazing. I don't think I have ever met such professional, friendly and helpful staff in such a big hotel before. Outstanding. It is astonishing how far a good bit of helpful welcome and communication goes to making you feel happy with your stay.
This was once a magnificent grand hotel. Over time, I am sure they will bring it back to former glories. Very good value for an inexpensive hotel. Well done team!
Oh, and the WiFi worked just fine!

Staff were friendly and the food was good; it's an ongoing operation to keep the hotel up to standard, but they are all doing their best.,

Nice rest weekend

Excellent value for money, stayed with my husband and 2 children in 2 inland rooms. The hotel is a beautiful old building which clearly is a money pit and needs loads doing but it has wonderful original features which is an interesting feature. Our room on 4th floor was spotlessly clear with new carpet and clean paintwork. Breakfast was very good selection and kept replenished all the time. Staff work so hard and couldn't do enough for you. If you wanted your room to be serviced you could but we just asked for new towels, loo rolls and coffee and was left to our own devices. Bar drinks very reasonably priced and good entertainment. Reception staff went our of there way to help out, on one occasion when needed plasters for blister. People will complain about silly little things but for the price we paid I thought we got amazing value after all.you don't live in your room . If you want perfection try the grand, it will cost you alot tho