A old historic building a bit worn around the edges having said that we had a great stay our room was great as we're the staff great bar and meals we're good we will be coming back

Rooms with sea view excellent, hotel a bit tired in general areas. Breakfast was lovely buffet style.

Rooms with sea view excellent, hotel a bit tired in general areas. Breakfast was lovely buffet style.

I stayed here for one night only with my 5 year old son. All the reception staff we met were excellent and amazingly friendly and all interacted directly with my 5 year old son making him feel special. We arrived prior to our check in and left our bag and also used he luggage storage after checking out. Room was huge and although a bit dated was perfect for our one night stay. The price we paid was very cheap so had low expectations but they were proved wrong!! We didn't use the restaurant or bar so I can't comment on those but everything else was great and I'd have no hesitation in returning.

We couldn’t resist visiting this hotel for our anniversary due to it having the same name as the hotel where we got married in Birmingham. When we arrived, the road to the car park was closed - we had to go the wrong way up the one way street behind the hotel - probably best to double check if that’s still the case. It’s a shame you can’t book a car parking place in advance, thankfully we were lucky and got the last spot and we didn’t dare move it just in case there wasn’t any space when we returned.

Having told reception it was our anniversary, we were given a sea view which made our stay extra special. As others have said the front can be noisy, so we’d recommend bringing ear plugs, however apart from some very noisy revellers at 4.30am one morning, we didn’t find it a problem.

A combination of Brexit staff shortages, Covid and other cost cutting meant that the room wasn’t serviced during our stay unless you asked. To be quite honest we managed perfectly well without a daily visit. Fresh towels etc were on offer - there’s even still a hotel phone in the room if you haven’t got a mobile. Wifi is quick and worked very well in the room.

We were pleased to see that plastic was being saved as individual toiletries had been replaced with dispensers for soap and shower gel/shampoo. If measures like these keep the cost of staying there affordable and help combat climate change, then it’s a small price to pay.

Our tariff included a couple of evening meals which were served in the first part of the enormous dining room – the second part was used for breakfast. For good affordable food, with friendly and efficient service in a lovely setting, then it certainly ticked all the boxes. It’s the same menu as all of the hotels in this chain, but it was also nice to see a few specials were on offer.

Breakfast was as you would expect, served buffet style, except for tea/coffee which was brought to the table. All the regulars were there, and a few extras such as three fruit bowls with berries, fruit salad and mango - and with a bowl of yoghurt. There was even a separate table with gluten free cold foods. The pastries and fruit selection were particularly good.

For those who can’t use the stairs, the lifts can be a little rickety, and the one on the right is very small! If you’re claustrophobic, do make sure you use the one on the left. We were on the second floor and generally used the stairs.

Once again, Bespoke Hotels have provided us with a lovely, affordable break. Their hotels are friendly, value for money and cater very well for their target audience, geared more towards older people. Like any large hotel, upkeep is a massive undertaking and there will always be areas that need a little TLC. The only reason we took off a star was that we were mistakenly charged twice for our stay, but that was sorted out very quickly by the lovely Ivone on reception with a quick phone call when we noticed the discrepancy.

Overall, we had a lovely stay and would be more than pleased to stay there again.

Emplacement proche du bord de la Manche. Le personnel est accueillant. La chambre était grande, mais pas très propre, de même pour la salle de bain...

Emplacement proche du bord de la Manche. Le personnel est accueillant. La chambre était grande, mais pas très propre, de même pour la salle de bain...

Lovely hotel breakfast good ,evening meals not so good lack of choice normal food

Lovely hotel breakfast good ,evening meals not so good lack of choice normal food

Beautiful hotel set on Eastbourne seafront with views of carpet gardens and Eastbourne Pier, stunning location.

Beautiful hotel set on Eastbourne seafront with views of carpet gardens and Eastbourne Pier, stunning location.

Loved it . Hotel a bit “tired” but in a good condition. Everything is close. 10 min walk from train station , pier and beach across the street. Cafes , bus stop, shops, night club - 5-10 minutes walk . Very nice and helpful stuff, great bar 😊✌️

Loved it . Hotel a bit “tired” but in a good condition. Everything is close. 10 min walk from train station , pier and beach across the street. Cafes , bus stop, shops, night club - 5-10 minutes walk . Very nice and helpful stuff, great bar 😊✌️

I came with a group for a few days at the beginning of July - perfect timing for the heatwave. My room was on the third floor, with one window open a couple of inches, and I couldn't move any of them. I called reception. The windows are fixed for safety! Five minutes later, there's a man with a fan - a very large, effective fan, which probably saved my life.
The room and the bed were comfy and clean, and I got new towels without asking for them.
The staff were, without exception, friendly, polite and helpful. Some of them were rushed off their feet, but they didn't take it out on the guests.
Packing tip: you may want to bring extra hangers. There were five big wooden neckline-stretching theft-proof hangers in my wardrobe. I was offered more, but what I got was a few hanging bits, with no fixing bit, and you can't put two hangers into one hole. One will definitely fall out.
One disappointing note when we left. When we arrived, our cases were taken to our rooms. The day before we left, we were told that we would need to leave them out by 6am for the night porters to bring them down for us. I don't know how many people can be packed and ready to go by 6am, but I'm not one of them. So at 8am I was schlepping mine through two fire doors and up two steps to get to the lift. Not ideal, and I do hope it's not the norm.
Otherwise, thank you for an enjoyable and relaxed stay.

Just wanted to thank all the staff for a fantastic stay in a lovely hotel the breakfast was wonderful with so much choice we hope to come back again very soon and will recommend this hotel to all our friends and family

Clean tidy not to bad for it being the hottest night of the year
Chatty bar staff good beer

Clean tidy not to bad for it being the hottest night of the year
Chatty bar staff good beer

I left London to get away from the heat with my 2 dogs, well the first room was shocking that they gave me considering the money I paid...The two double doors couldn't open so me & my dogs were suffering with the heat no air conditioning...The room was horrible they didn't even put a quilt cover on the quilt and there was a stain on the quilt.
Wall paper peeling cracks in places bathroom rust stains room was really horrible to the point I ended up crying wanting to leave over it same evening.
The lady behind the counter was lovely she gave me a new room very big and to be honest if it wasn't for no air com I would have stayed but left the next day due to knowing myself and my dogs would fry with this weather....The bar lady was really nice she gave my dogs a bowl to drink. .And the women who gave me a bigger room was lovely so if it wasn't for this heat wave I would have stayed and my review would be better. But that first room was a disgrace and until you do it up shut it off and get air conditioning a must.

Exceptionally clean, lovely toilets, very spacious would recommend 👍🏼

Exceptionally clean, lovely toilets, very spacious would recommend 👍🏼

The Burlington Hotel is the most charming place full of nostalgia of a time long gone. Situated in an idyllic location on the Eastbourne promenade it offers the luxury of breathtaking views and first class customer service from the barmen to the receptionist and a special mention to Nigel who not only is a font of all local knowledge but has a passion for the history of the Burlington Hotel.

Are the carpets in this grand old lady worn out in places? Yes. Do the floorboards creak? Yes Are the lifts looking tired? Yes Was it clean? YES Was the food Michelin 🌟 No but come on, for the price paid The Burlington Hotel far exceeded my expectations!

I will be returning here and I will highly recommend this hotel to all my London friends who think Whitstable is the best thing since sliced bread.

Wish I was there!

Thanks for the memories.

Jean and Stew (Chatham, Kent)

Great location right on the seafront limited parking at the rear of the hotel first come first serve. Breakfast was ok too so our stay was pleasant.

Great location right on the seafront limited parking at the rear of the hotel first come first serve. Breakfast was ok too so our stay was pleasant.

Won't be returning, very outdated and our friends were kept awake all night by noisey men in room underneath, rang reception at 4.30 and they fobbed us off by saying they didn't know where the noise was coming from. Staff couldn't care less

Won't be returning, very outdated and our friends were kept awake all night by noisey men in room underneath, rang reception at 4.30 and they fobbed us off by saying they didn't know where the noise was coming from. Staff couldn't care less