Local Business Interview May 2016
4th May 2016
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Westwood Hairdressing Interview.

“So when and why did Westwood Hairdressing open in Chelmsford?”

 “I was looking for a salon to transform and create a new, strong, quality brand. So we took over an original business that was called Glenn’s Room 4 years ago. We gave it a completely new direction, new look and created the Westwood brand.”

“What attracted you to opening a salon in Chelmsford?”

“Chelmsford became a city at around the same time we took over here. We felt there was a definite need for something different in the city and some really good quality hairdressing. Chelmsford is busy, up-and-coming and perfect for us. Of course, we are now looking forward to the John Lewis store coming in which will attract even more customers. It’s a great place to be.”

“Max, as Salon Director, what’s your background in Hairdressing and where and when did you qualify?”

“I trained in London 30 years ago becoming a member of ‘The World Federation of Supreme Hairdressers’. Very soon after leaving London, I started working in Essex managing a salon for a large group and progressed onto becoming area manager then later, regional manager looking after 40 Salons. I opened my first business at the age of 25 and a quarter of a century later I have been fortunate enough to have worked on T.V. and to take my hairdressing skills around the world to shows and seminars.”

“So what do you love about the industry?”

“It’s a combination of the versatility of the job, the many different areas you can go into, and of course it’s great to make people look and feel fantastic. Finally, the people are everything – both staff and guests. I have a great team to work with. They are professional and very creative Hairdressers, read our guest reviews for some fantastic feedback”

“Do you have specific hairdressers for men and for women or can they do both?“

“All of the team here at Westwood can cut hair for both men and women. Guests can choose which level of experience they want from their Hairdresser, from Graduate Stylist right through to Artistic Director. We start all our new, talented hairdressers at our Training Academy. They already have amazing talent and are the future of hairdressing in the salon.”

“I imagine things change in the industry quite regularly. Do you send your staff on training courses to keep them up to date with new trends?”

“Absolutely, training and continuous education is a priority for Westwood. We have our own Training Academy and all the team regularly attend the exclusive Aveda Institute. This training covers from basic colour knowledge to advanced colour and cutting techniques. All our Stylists are Master Colour and Cutting Aveda experts. We are also part of a business training academy called “The Fantastic Hairdresser” and all the team attend monthly training with them. All these courses keep everyone up to date with the latest trends and fashions, as well as how to best look after our guests, which helps us make the client look and feel great.”


“Can you cater for people who can’t get into you in normal working hours?”

“Yes, we are open late Thursdays and Fridays and we are open from 8am on Saturdays.”

“Are you by appointment or can people just walk in?”

“We take appointments for clients online or over the phone. We have a sophisticated telephone service that enables us to call every single client back quickly, so we are available 24/7 to make appointments. People can also walk in, which is quite common. We love seeing new and existing guests and for them to experience the exclusive environment and great hairdressing from a friendly, professional and efficient team.”

“Finally what is the future for Westwood Hairdressing?”

The sky is the limit. In the 4 years since we have taken over here, the salon and the team have grown massively and we will expand in the future into an Aveda Lifestyle Salon. This will mean not only a great salon, but a place to experience what Aveda is all about with full spa facilities.   

Well, it was great to meet Max and the team at Westwood and it really is a great example of a fantastic thriving local business. For any queries or if you would like to pop in there you can find them at:

Westwood Hairdressing
3 Can Bridge way

Or give them a call on 01245 251111



About the Author

Thomas B

Member since: 2nd April 2013

Hi I'm Tom Bosher

I run thebestofchelmsford and am passionate about helping the independent businesses in Chelmsford thrive and achieve their goals.

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