Spent 4 nights here and what a wonderful choice we made. From the minute we arrived we were made most welcome. Our classic room was well equipped and a real bonus with water supplied as complimentary.
Breakfasts were truly scrumptious being part continental and the hot meal cooked to order. Could not fault anything.
We had dinner one evening in the restaurant as we were celebrating a big anniversary and birthday rather late (due to Covid) and the chateaubriand was the best we had ever eaten. The staff were so attentive. I could have got used to living like a Lady there. Compliments to the chef.
No wonder the Red Carnation chain has done well in the Travel industry awards. Everything about them is first class.
Would love to return there again. Thank you Gareth and team.
In September 2021, ChrisO said:
The high ratings are justified. We had 2 standard rooms - although anything but 'standard'. Spotlessly clean & super comfortable. Efficient & friendly check-in. Reception staff always friendly & helpful. The car parking spaces are on a first-come-first-served basis & for a £10 deposit, the receptionist gave us the card-clock for the car.
Guernsey island parking - an oddity. Roads/areas around the island are designated a time parking is permitted - free from 6pm to 8am, but restricted during the day in hours stated. You have to put a clock in the window of the time you arrive & your stay is determined by the number of hours on the sign. We found a road that gave a parking time of 10 hours so effective free 24hrs.
Breakfast was superb. As was the Leopard restaurant where we had one evening meal.
The pool looked inviting but we didn't use it -
The only thing to be aware of is it's a steep walk up from the high street - at least 15mins slowly.
In August 2021, Gaynor L said:
All my family came to visit for my wedding and we all had a great time. They loved the hotel and especially the food which they described as outstanding (well done chef!)
I had Sunday dinner with them and it was stunning!
Thanks all for making it a special few days
In August 2021, Alistair M said:
The 3 most notable observations we had about this hotel were a) all the staff were extremely courteous and obliging, each would be an ambassador for any hospitality venue b) the refurbishments have been designed with a very distinctive palette of colour and style. It looks as though someone has gone to a great deal of trouble to make the communal areas stand out and had fun sourcing furnishings to go with the styling and c) the hotel is pretty much close the highest point of St Peter Port. Great for the sea view room we booked, but a little bit of cardio workout each time you walk back from the town centre.
We thoroughly enjoyed our stay, our only niggles were minor. For somewhere so service orientated it seemed strange to receive our breakfast tea/coffee well into the completion of our breakfast on a few occasions, twice after our cooked breakfast had been finished. During covid times it seemed odd not to have soap in the rooms, we bought our own. 2 of the 3 dispensers in the shower didn't work, we mentioned it and were encouraged to try again, but the maid explained that many guests were struggling to get them to work, she couldn't.
If we come to Guernsey again I would have no hesitation in choosing this hotel or its sister hotel (which is a little nearer the town centre).
In August 2021, Andrew B said:
We drove off the ferry and got to the hotel with 5 minutes. We were met at the door by a very kind member of staff who helped us in with our luggage.
Unlike the Old Government House, which this is a sister hotel of, the gentleman couldn’t park my car and there were only 6 spaces in the designated area. I was told to leave in the unloading bay and make sure to leave before 10am for fear of the traffic wardens.
We had our dogs with us and the hotels refreshing approach to them is a real game changer for travellers who take their dogs with them. We were able to eat in the Jaguar Bar with the dogs and we were offered dog beds for them for the room. There is a park directly across from the hotel which makes toilet breaks easy and a good size to give them a walk.
The food was very good. The stand out was the home made apple crumble. It was to die for but huge however please keep it that way because although I gained weight it was so tasty (better with vanilla ice cream and lots of it).
Our room was 107 and had a big bed and a bathroom. I would say it was more of a 4 star for the room itself. The bed was a good size but you’d struggle to spend much time in their for a whole day because of the size and lack of seating area. This was an upgraded room as well so ask what larger rooms there are if you need to work.
In August 2021, Steve Q said:
Spent a week here whilst we visited our son. My wife is partially disabled and we hired a scooter for her to get around, first problem the entrance was all steps no disabled access.
Reception was good and very impressive. The room we were allocated I will describe as compact, especially the bathroom but did come with good quality towels and bedding with the hotels initials on. On the second day we returned to the room after breakfast to find the teapot had not been emptied, neither had the waste paper basket and there was still toothpaste in the sink. The biggest complaint was a face flannel with 4/5 tea and coffee stains on. As we had drunk only one cup of tea the flannel had been used in other rooms to clean the cups in those rooms. After a complaint to the duty manager a tray of fresh fruit appeared in the room. Only problem then was after 3 days the strawberries had mold on
The next problem for us was that entry to the restaurant was up three flights of stairs, it would appear that the disability act is not applicable to hotels in Guernsey.
We chose the conservatory for breakfast most mornings, several of the tiles were cracked and the chairs had chips out of them. The cold food was good and a plentiful supply, tea and coffee always took a long time to arrive and we did experience problems with the hot food. A cheese omlette came without the cheese, when that happened a second time it was it was sent back. We had got into the habit of asking for extra cheese to make sure we did get some cheese. I know it was written down on our order as I watched the server write it down. The staff were very young and lacked experience but all very polite. A special mention goes to Chlaris always a pleasure to be served by her. To be fair we did receive a discount on our final bill for our problems. A nice touch though was the hotel is part of a chain and all the staff wore red carnations
Would we visit Guernsey again YES we loved the place. Would we visit The Richmond again NO a very expensive 4 star hotel that needs some TLC and the problems sorting out and quickly before all the guests return
In August 2021, MisterTrick said:
My wife and I stayed at this hotel for a few days as the base to explore some of the Channel Islands. The Duke of Richmond is an old-fashioned hotel but I mean that as a compliment. Service was excellent - it's a while since I had a proper turn-down service at a hotel. The bed was amazingly comfortable - and large. We ate dinner in the restaurant a couple of times and the food was wonderful. There's plenty of fish on the menu as you would expect from the location. We had breakfast on the terrace of our room and that was lovely too. The attention to detail was impressive; for instance each piece of fruit in the fruit selection was cut cleanly and was perfectly ripe. We had a most enjoyable stay here.
In August 2021, mwwindsor said:
Our deluxe sea view room was extremely small and we had to pay to upgrade to a better room in order to be able to move around comfortably. The rooms are tired and in need of updating in terms of furnishings and fittings. I have not ever seen as much limescale on taps and this really needs to be addressed. We could hear the TV from the room next door most of the time which meant very thin walls.
The staff in the dining room at breakfast really need some training and direction. It may be better not to have them read from a script to ask you if you had slept well and let them be a bit more natural so they can focus on what they are doing. Each morning at breakfast we had long waits to get tea and coffee and generally had to ask at least one more time, sometimes twice. The food orders often got mixed up and seemed to go to the wrong table and there seemed to be a state of confusion most mornings. There was zero atmosphere, so quiet you felt you could not have a conversation so we didnt try it for evening meals.
The outside terrace is seriously under utilized and needs a spruce up and an injection of some soul to make guests want to sit and have a drink. There was one very nice bar man who tried very hard to give the space some life but the space is not appealing as it stands. On a nice sunny day and with the view down to the sea it should have been buzzing but this will only happen if they invest in updating and cleaning.
Some of the Reception staff were very nice but one in particular seemed to take issue with anything that was asked of her. The Hotel advertises free parking but there are about 5 spaces (none of which were available) and otherwise you have to find parking in the road and rent the parking dial system from the hotel - parking dials can be for 2 or 10 hours depending on where in the road you park so you are constantly having to worry about moving your car.
There is a lot of potential but not without some investment in fixtures, fittings and staff training.
In August 2021, Sarah M said:
This lovely hotel is the perfect place to stay in Guernsey. The breakfast is one of the best I’ve encountered! The beds were so comfortable and everything was clean and beautifully furnished. It’s a great location for getting to the port too. We were lucky with the weather and the outdoor pool was so relaxing. It was too hot in our room and staff were really helpful with fixing it so we were more comfortable. We had a great stay!
In July 2021, siforest65 said:
Absolutely loved this place. We stayed for a week as soon as they reopened. We felt really welcome and the customer facing management team are such a nice bunch of people . Obviously reopening after such a long closure gave some teething issues but we found all the staff keen to please and engage. Checking in and out was very easy abd the flexibility shown with a late checkout was much appreciated.
The cleanliness of hotel and standard of housekeeping was fantastic and it was lovely to return there after a day or evening out.
The bar and restaurant are welcoming and we ate there several evenings and were well looked after.
I wish the hotel and staff every success as they hopefully open up more as summer progresses.
In March 2020, Binki said:
From the moment you arrive you know you’re going to enjoy your visit. The staff are warm and welcoming and the service is fantastic. The decor is elegant with a lovely modern feel to it.
The food in the restaurant is exceptional and clearly making the most of local produce. The fish pie is simply the best I’ve ever had, contemporary in design yet with that feeling of comfort food.
To top it all off, I was treated to a lovely surprise when the staff found out it was my birthday.
Thank you to all of you who made my visit so enjoyable.
In March 2020, John B said:
We had a winter warmer there weekend of the 7th and I must say couldn’t fault it check was excellent lovely receptionist, super room, love what they’ve done to the place. Bar staff extremely friendly and efficient same with the restaurant staff namely Csilla, Charlotte, Agness and Olga for breakfast would have liked to name the barman but didn’t catch his name but everyone was great, thanks management and staff for a superb stay.
In December 2019, leahmm165 said:
My husband, myself and our son stayed in the 2 bedroom garden apartment for a week over Christmas. We arrived to find a beautifully decorated Christmas tree in the lounge room which was so thoughtful. Canapes were delivered to the apartment each evening with a smile and little extras appeared from time to time. The apartment itself was well appointed, very comfortable bed, quiet surrounds, equipped with a small kitchen, everything a family would need. The main standout though was the exemplary service from the staff. We were made to feel special and any request was met with genuine helpfulness and friendliness. The chef even created a special dish for our breakfast. Highly recommended.
In December 2019, Piping Blue Knight said:
Attended our works dinner here a week since, superb meal & overnight venue.
Table set brilliantly and cleaned well after seating but before service, ie empty bar glasses and spent crackers/hats/ novelties etc, a good minor point but noticeable.
Foods came swiftly, hot, plentiful and very tasty. Well beyond any level of mass function catering I’ve experienced before. All on our table commenting on portion size, quality and temperature of foods served.
Staff a bit swift on clearing glasses and even removed a fresh large G&T we’d jusreplenished, however it was soon replaced with an apology by the waitress without any hesitation or debate when pointed out, an honest mistake.
The bedroom was their entry level, very clean, very well stocked and quite lush in furnishings, loads of mirrors and shiny bits, quality bedding and curtains, a little cramped but the only downside and we were only overnighters anyway so livable.
Hope to be back next year, loved it, thank you.
In December 2019, happyeater449 said:
Had a wonderful meal at lunch time decor lovely staff friendly and very professional plenty to choose from the menu beautifully presented food not rushed which is nice definitely be back you would be disappointed
In December 2019, shrimperricardo said:
Nice thoughtfull staff.Christmas domes were a great idea.Breakfast was fantastic.Good location.Only downside was hotel lacked a good informal bar for guests an locals alike.Room on arrival was cold.The breakfast is served in a draughty conservatory.Needs more local staff.The pool was shut for winter.Ideal for a short break.The staff make this hotel special.Especially the guy the dreadlocks.
In November 2019, Amy shaw said:
The hotel lives up to its high reviews. It had a beautiful interior. The staff were immediately welcoming and friendly.
The rooms were spotless, comfortable and felt luxurious.
The location is perfect, close 5o everything you could need.
I cannot wait to stay again next time I visit the island.
In November 2019, Plattypuss52 said:
The staff were very helpful. However, room 312 was small and oddly shaped. This was not helped by too much furniture. There were 3 dressers, a wardrobe and a table mostly mirrored but the wardrobe was ordinary in comparison. There was an excellent selection of teas and coffees but no fridge. The bathroom was more modern in decor so therefore not in keeping with the room. This was also oddly configured. However, comfortable once you got used to it. The breakfast was excellent, well served and many interesting choices. Not centrally located but not too far from main attractions. A good stay overall.
In November 2019, Morag G said:
Had an overnight stay here for my birthday celebration. The room was gorgeous with fantastic sea views and a four poster bed (were upgraded due to TV not working in original room). Was presented with cakes and a card in the room and we were given complimentary drinks and fizz for the hassle of moving. How to make someone feel special!
In October 2019, Alexander L said:
We chose the hotel because we live in Richmond in South West London but more importantly because of good reviews in Tripadvisor. We were not disappointed.
The hotel is around 15 minutes walk from St Peter Port which includes going through the delightful Candie Gardens.
The hotel is part of a luxury chain and is very professionally rune.
The greeting was warm and the room was beautifully fitted out.. We stayed for two days and in that time got a good idea of Guernsey in General and St Peter Port in particular.
The breakfast and dinner were very good and, all in all we had a great time. The hotel is not cheap but we felt we got good value for money
In October 2019, welshvisitor said:
First impressions count and this hotel delivered, the foyer is stylish and modern and the receptionist friendly and efficient, indeed all the staff we met were.our room wasn’t ready on arrival so we had a snack at the Leopard bar whose decor matched its name.nice restaurant attached with a terrace if the weather is favourable.we were there for a corporate event so didn’t sample the food there.pleasant gardens and stylish rooms.walkable to the town but uphill all the way back so get a taxi if this is an issue.
In October 2019, freda13 said:
We had a wonderful stay in the duke of Richmond- staff could not have been kinder with extra effort gone to by Paul, Eleanor, Lisa and Sorin. Thank you all for fantastic time- great food, drinks and fabulous beds with immaculate housekeeping. Thank you also to Ciaran for searching for Hummus for mums breakfast and then presenting her with two different kinds!
In October 2019, Terrignj said:
Lovely, lovely hotel in a great location in Guernsey. Set against a park and just a short walk into town - we couldn't have picked a better spot. The hotel has thought of every single detail to make it as comfortable as your home. The staff were brilliant with each and everyone of them warm and kind and welcoming. They even thought to bring a lovely cake for my birthday. Would absolutely recommend this hotel and will absolutely stay here again. Thank you for everything!!
In October 2019, y_monaghan said:
Brilliant hotel. On arrival we received an upgrade to a well fitted room on the 4th floor with views of the park/sea and town. The room was spotless as was the whole hotel. Large, comfortable bed with free turn down service. Towels were changed twice a day. The staff were excellent in this hotel, extremely helpful. The food was outstanding. The breakfast was plentiful. All the hot food was served on hot plates, which is often lacking in a lot of hotels. The dinner was superb and was part of the Tennerfest celebrations on the island eg 3 courses for £20!! Outstanding value.
Our only criticism is the lack of many parking places at the hotel. However this did not affect our wonderful break at this hotel. All the local amenities are within walking distance of the hotel. We will certainly come back. thanks once again to all the staff.
In September 2019, Paul R said:
The hotel was not as central as I had hoped. Restaurant was nice, good food and service.
Room was a little tired, for a 4* hotel the bathroom should have been a better quality. Hotel is slightly overpriced
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