What a fabulous hotel. The staff are amazing, friendly, professional with a genuine smile each time we spoke with them.
The hotel is classy & elegant, rooms are spacious & well laid out. We dined at DOR one night & the food was delicious. Thank you to Brightness, Nellie, Bradley & Sharone in the restaurant. Special thanks to Reception staff especially Nellie.
Nothing is too much trouble. All requests by us were met with a smile & quickly dealt with.
We definitely felt as though we got our monies worth from our stay & will be back to stay in the future. Thank you to everyone at the hotel for making our stay with you a lovely experience.

Having read the previous review about Sunday lunch, I’m not sure we were both in the same place as we had a wonderful lunch.
The roast beef was succulent, melted in your mouth served with a rich and tasty gravy. Crispy roast potatoes with lovely fresh seasonal vegetables.
The staff were friendly, attentive and nothing was too much trouble for them.
As for the desert, wow! A trio of chocolate, what’s not to love. Top marks to the chef.

What an absolutely amazing Sunday lunch! We live in guernsey and have had many a good meal but this simply is the best...the staff are amazing (aoife, aimed, Paul and of course the manager Gareth to name a few) but my god....the food! Not sure who the chef was today but that was amazing...currently lying on the couch as I type having eaten enough for the rest of 2021! Thank you so much! Please give it a try...you won't be disappointed!

Great location for a stay in Guernsey, walking distance to the town and harbour. Rooms very comfortable with excellent bathroom and very clean - good room service. However, I would NOT recommend eating dinner in the restaurant, service was appalling the first night we arrived, 1.5 hrs with no food, not even bread basket and when the food arrived it was just about edible, I certainly didn't enjoy my meal - however breakfast the following morning was very good.

We stayed here for five days recently and very much enjoyed our stay at the hotel and the islands in general. This was helped by the excellent weather we had. The hotel is very unique and somewhat quirky, but we really enjoyed it. The room was very comfortable, the food excellent both at breakfast and on the couple of occasions we had lunch and an evening meal. The only minor gripe we had was that there were a couple of late functions on the Friday and Saturday nights, which were a bit noisy, but it did not spoil our stay.

Special mention must go to the staff, who could all be named as providing a courteous but unobtrusive and excellent service from reception throughout the hotel. We particularly enjoyed the chats we had with Andrew and Paul who both set us at ease and made our stay enjoyable.

We would certainly come back again and hope to do so soon.

On previous trips to Guernsey we have stayed at the sister hotel the Old Government House but as we were unable to book there this time, we chose the DoR instead. It turned out to be just as good as the OGH and despite the review saying "appalling" we thought it was very good. The staff can't do enough for you and it is very comfortable.

But, it really is up a steep hill. I am fit and it doesn't bother me, but there were people staying in the hotel who had sticks and crutches and were clearly not very mobile. Maybe they got taxis everywhere, but do bear it in mind. The OGH is nearer town.

It's well worth paying the extra for a sea view and being on the top floor meant it was quiet without noisy people galumphing around over our heads.

Just spent a thoroughly enjoyable two weeks at the Duke of Richmond hotel in St Peter Port, Guernsey. The hotel is well-located about ten minutes’ walk from the town centre, although potential visitors should be aware that walking around St Peter Port generally involves some relatively steep hills. Our room was clean and very nicely appointed, although storage was slightly limited.

In my opinion the Duke of Richmond has two major selling points: its food and beverage menu, and its staff. Regarding the former, we ate breakfast in the restaurant every day and also had dinner there on three occasions. The menu was extensive and the quality a match for any of the restaurants that we visited in Guernsey. Re the latter, we found the staff were extremely attentive, helpful and friendly and I cannot recall any hotels visited in the past few years that have surpassed the Duke of Richmond in this respect. Every staff member that we dealt with was brilliant, but we would particularly single out Aine, Kishen, Andrew, Nicholas and Paul as being exceptional.

Overall, a great experience and I would highly recommend the Duke of Richmond for visitors wishing to stay in St Peter Port.

We stayed 5 nights in a suite. Sea views are a bit of a stretch, but nevertheless nice views. Very nice room, big, comfortable with all the nice things. Good food and attentive staff. Walking distance to town centre. Highly recommend!

We stayed 5 nights at this hotel. We had a standard room for 1 night on our way to Sark and a sea view for 4 nights on our return, Both rooms were very comfortable and very clean. Breakfast was excellent with plenty of choice. The staff were very friendly and attentive. The hotel was busy but the staff worked tirelessly to make every guest feel special. The pool areas was very comfortable we were able to use the outdoor pool at it was heated.
It is a nice walk down from the hotel to the centre, but rather a steep walk back. You could get a taxi back up, the cost approximately £6. All in all we had a lovely stay.

Probably the best hotel in the port of Guernsey with exceptional service. Rooms are very comfortable. Showers are powerful. Breakfast and dinning room are tastfully presented. Breakfast is good.
Top tip: get a deal with breakfast included.
Recommended and would rebook.
Cabs to airport is £30 flat rate

Spent 4 nights here and what a wonderful choice we made. From the minute we arrived we were made most welcome. Our classic room was well equipped and a real bonus with water supplied as complimentary.
Breakfasts were truly scrumptious being part continental and the hot meal cooked to order. Could not fault anything.
We had dinner one evening in the restaurant as we were celebrating a big anniversary and birthday rather late (due to Covid) and the chateaubriand was the best we had ever eaten. The staff were so attentive. I could have got used to living like a Lady there. Compliments to the chef.
No wonder the Red Carnation chain has done well in the Travel industry awards. Everything about them is first class.
Would love to return there again. Thank you Gareth and team.

The high ratings are justified. We had 2 standard rooms - although anything but 'standard'. Spotlessly clean & super comfortable. Efficient & friendly check-in. Reception staff always friendly & helpful. The car parking spaces are on a first-come-first-served basis & for a £10 deposit, the receptionist gave us the card-clock for the car.
Guernsey island parking - an oddity. Roads/areas around the island are designated a time parking is permitted - free from 6pm to 8am, but restricted during the day in hours stated. You have to put a clock in the window of the time you arrive & your stay is determined by the number of hours on the sign. We found a road that gave a parking time of 10 hours so effective free 24hrs.
Breakfast was superb. As was the Leopard restaurant where we had one evening meal.
The pool looked inviting but we didn't use it -
The only thing to be aware of is it's a steep walk up from the high street - at least 15mins slowly.

The 3 most notable observations we had about this hotel were a) all the staff were extremely courteous and obliging, each would be an ambassador for any hospitality venue b) the refurbishments have been designed with a very distinctive palette of colour and style. It looks as though someone has gone to a great deal of trouble to make the communal areas stand out and had fun sourcing furnishings to go with the styling and c) the hotel is pretty much close the highest point of St Peter Port. Great for the sea view room we booked, but a little bit of cardio workout each time you walk back from the town centre.

We thoroughly enjoyed our stay, our only niggles were minor. For somewhere so service orientated it seemed strange to receive our breakfast tea/coffee well into the completion of our breakfast on a few occasions, twice after our cooked breakfast had been finished. During covid times it seemed odd not to have soap in the rooms, we bought our own. 2 of the 3 dispensers in the shower didn't work, we mentioned it and were encouraged to try again, but the maid explained that many guests were struggling to get them to work, she couldn't.

If we come to Guernsey again I would have no hesitation in choosing this hotel or its sister hotel (which is a little nearer the town centre).

All my family came to visit for my wedding and we all had a great time. They loved the hotel and especially the food which they described as outstanding (well done chef!)
I had Sunday dinner with them and it was stunning!
Thanks all for making it a special few days

We drove off the ferry and got to the hotel with 5 minutes. We were met at the door by a very kind member of staff who helped us in with our luggage.

Unlike the Old Government House, which this is a sister hotel of, the gentleman couldn’t park my car and there were only 6 spaces in the designated area. I was told to leave in the unloading bay and make sure to leave before 10am for fear of the traffic wardens.

We had our dogs with us and the hotels refreshing approach to them is a real game changer for travellers who take their dogs with them. We were able to eat in the Jaguar Bar with the dogs and we were offered dog beds for them for the room. There is a park directly across from the hotel which makes toilet breaks easy and a good size to give them a walk.

The food was very good. The stand out was the home made apple crumble. It was to die for but huge however please keep it that way because although I gained weight it was so tasty (better with vanilla ice cream and lots of it).

Our room was 107 and had a big bed and a bathroom. I would say it was more of a 4 star for the room itself. The bed was a good size but you’d struggle to spend much time in their for a whole day because of the size and lack of seating area. This was an upgraded room as well so ask what larger rooms there are if you need to work.

Spent a week here whilst we visited our son. My wife is partially disabled and we hired a scooter for her to get around, first problem the entrance was all steps no disabled access.
Reception was good and very impressive. The room we were allocated I will describe as compact, especially the bathroom but did come with good quality towels and bedding with the hotels initials on. On the second day we returned to the room after breakfast to find the teapot had not been emptied, neither had the waste paper basket and there was still toothpaste in the sink. The biggest complaint was a face flannel with 4/5 tea and coffee stains on. As we had drunk only one cup of tea the flannel had been used in other rooms to clean the cups in those rooms. After a complaint to the duty manager a tray of fresh fruit appeared in the room. Only problem then was after 3 days the strawberries had mold on
The next problem for us was that entry to the restaurant was up three flights of stairs, it would appear that the disability act is not applicable to hotels in Guernsey.
We chose the conservatory for breakfast most mornings, several of the tiles were cracked and the chairs had chips out of them. The cold food was good and a plentiful supply, tea and coffee always took a long time to arrive and we did experience problems with the hot food. A cheese omlette came without the cheese, when that happened a second time it was it was sent back. We had got into the habit of asking for extra cheese to make sure we did get some cheese. I know it was written down on our order as I watched the server write it down. The staff were very young and lacked experience but all very polite. A special mention goes to Chlaris always a pleasure to be served by her. To be fair we did receive a discount on our final bill for our problems. A nice touch though was the hotel is part of a chain and all the staff wore red carnations
Would we visit Guernsey again YES we loved the place. Would we visit The Richmond again NO a very expensive 4 star hotel that needs some TLC and the problems sorting out and quickly before all the guests return

My wife and I stayed at this hotel for a few days as the base to explore some of the Channel Islands. The Duke of Richmond is an old-fashioned hotel but I mean that as a compliment. Service was excellent - it's a while since I had a proper turn-down service at a hotel. The bed was amazingly comfortable - and large. We ate dinner in the restaurant a couple of times and the food was wonderful. There's plenty of fish on the menu as you would expect from the location. We had breakfast on the terrace of our room and that was lovely too. The attention to detail was impressive; for instance each piece of fruit in the fruit selection was cut cleanly and was perfectly ripe. We had a most enjoyable stay here.

This lovely hotel is the perfect place to stay in Guernsey. The breakfast is one of the best I’ve encountered! The beds were so comfortable and everything was clean and beautifully furnished. It’s a great location for getting to the port too. We were lucky with the weather and the outdoor pool was so relaxing. It was too hot in our room and staff were really helpful with fixing it so we were more comfortable. We had a great stay!

Our deluxe sea view room was extremely small and we had to pay to upgrade to a better room in order to be able to move around comfortably. The rooms are tired and in need of updating in terms of furnishings and fittings. I have not ever seen as much limescale on taps and this really needs to be addressed. We could hear the TV from the room next door most of the time which meant very thin walls.

The staff in the dining room at breakfast really need some training and direction. It may be better not to have them read from a script to ask you if you had slept well and let them be a bit more natural so they can focus on what they are doing. Each morning at breakfast we had long waits to get tea and coffee and generally had to ask at least one more time, sometimes twice. The food orders often got mixed up and seemed to go to the wrong table and there seemed to be a state of confusion most mornings. There was zero atmosphere, so quiet you felt you could not have a conversation so we didnt try it for evening meals.

The outside terrace is seriously under utilized and needs a spruce up and an injection of some soul to make guests want to sit and have a drink. There was one very nice bar man who tried very hard to give the space some life but the space is not appealing as it stands. On a nice sunny day and with the view down to the sea it should have been buzzing but this will only happen if they invest in updating and cleaning.

Some of the Reception staff were very nice but one in particular seemed to take issue with anything that was asked of her. The Hotel advertises free parking but there are about 5 spaces (none of which were available) and otherwise you have to find parking in the road and rent the parking dial system from the hotel - parking dials can be for 2 or 10 hours depending on where in the road you park so you are constantly having to worry about moving your car.

There is a lot of potential but not without some investment in fixtures, fittings and staff training.

Absolutely loved this place. We stayed for a week as soon as they reopened. We felt really welcome and the customer facing management team are such a nice bunch of people . Obviously reopening after such a long closure gave some teething issues but we found all the staff keen to please and engage. Checking in and out was very easy abd the flexibility shown with a late checkout was much appreciated.
The cleanliness of hotel and standard of housekeeping was fantastic and it was lovely to return there after a day or evening out.
The bar and restaurant are welcoming and we ate there several evenings and were well looked after.
I wish the hotel and staff every success as they hopefully open up more as summer progresses.

Simon B

From the moment you arrive you know you’re going to enjoy your visit. The staff are warm and welcoming and the service is fantastic. The decor is elegant with a lovely modern feel to it.
The food in the restaurant is exceptional and clearly making the most of local produce. The fish pie is simply the best I’ve ever had, contemporary in design yet with that feeling of comfort food.
To top it all off, I was treated to a lovely surprise when the staff found out it was my birthday.
Thank you to all of you who made my visit so enjoyable.

We had a winter warmer there weekend of the 7th and I must say couldn’t fault it check was excellent lovely receptionist, super room, love what they’ve done to the place. Bar staff extremely friendly and efficient same with the restaurant staff namely Csilla, Charlotte, Agness and Olga for breakfast would have liked to name the barman but didn’t catch his name but everyone was great, thanks management and staff for a superb stay.

My husband, myself and our son stayed in the 2 bedroom garden apartment for a week over Christmas. We arrived to find a beautifully decorated Christmas tree in the lounge room which was so thoughtful. Canapes were delivered to the apartment each evening with a smile and little extras appeared from time to time. The apartment itself was well appointed, very comfortable bed, quiet surrounds, equipped with a small kitchen, everything a family would need. The main standout though was the exemplary service from the staff. We were made to feel special and any request was met with genuine helpfulness and friendliness. The chef even created a special dish for our breakfast. Highly recommended.

Attended our works dinner here a week since, superb meal & overnight venue.

Table set brilliantly and cleaned well after seating but before service, ie empty bar glasses and spent crackers/hats/ novelties etc, a good minor point but noticeable.

Foods came swiftly, hot, plentiful and very tasty. Well beyond any level of mass function catering I’ve experienced before. All on our table commenting on portion size, quality and temperature of foods served.

Staff a bit swift on clearing glasses and even removed a fresh large G&T we’d jusreplenished, however it was soon replaced with an apology by the waitress without any hesitation or debate when pointed out, an honest mistake.

The bedroom was their entry level, very clean, very well stocked and quite lush in furnishings, loads of mirrors and shiny bits, quality bedding and curtains, a little cramped but the only downside and we were only overnighters anyway so livable.

Hope to be back next year, loved it, thank you.

Had a wonderful meal at lunch time decor lovely staff friendly and very professional plenty to choose from the menu beautifully presented food not rushed which is nice definitely be back you would be disappointed