The service from excellent helpful friendly staff made this hotel one which we would happily return to. The only thing which disappointed us was the room size which was very small and the lack of hanging space. Two guests staying for a week need more than 18 inches of rail! That said was a very big comfortable bed with top quality bed linen and furnishings. Breakfast was excellent and special praise to Mr Ken Ramoo who welcomed us with a smile and by name every morning.

As mentioned in the title, this was a lovely hotel, with fantastic staff that made you feel most welcome.

For the price I paid I was expecting high standards and was disappointed with the room. It was very dark and damp feeling. No view just overlooked a wall. For £230 I was expecting to at least see the sky. The room was very noisy as well no fault of the hotel just noisy guests next to me. The Internet was very hit and miss in the room and didn't work at all with my work laptop so Internet security wasn't the best. Also turndown service was far too late, after 9pm. Luckily only there one night.

On the plus side my dinner in the restaurant was to die for, with background piano player singing as well. I was a woman on my own but was never made to feel out of place.

Breakfast and lunch overlooking harbour was another treat.

If your coming to this hotel for all the mod cons you will be disappointed, lifts don't reach all floors and its up the top of a big hill.
But putting all the aside I would say it had a sort of old school charm that you don't get to see now days.

Refurb some rooms and better internet you would have got the full 5 stars

The Old Government House will be one of the most wonderful hotels anyone could stay in. The quality of the house extends from the foyer, to the eateries, and to the rooms which are luxurious to say the least. In fact, were one to rate this hotel only on the quality of the accommodation alone, it would have to rate 10/10.

However, what let the hotel down was the breakfast room. In the morning, breakfast staff including the manager need to be seen and NOT heard, however, the manager exercised his authority too loudly in organising his staff who at times seemed to outnumber the guests. OGH only offers a continental buffet breakfast; a cooked breakfast is al a carte. This is where perfection goes belly up and where improvement is requirement. A simple request for "tea for two" shouldn't have to be repeated to be fulfilled. A guest opposite sought toast twice before the slices appeared. This occurred on each of the days we were there. On the basis of haphazard service, the score must be reflected accordingly, so 8/10. Why so harsh? Overnight accommodation is number one priority, breakfast is number two. Root out the causes of poor breakfast service and this hotel will be perfect.

I'd just like to thank all of the staff for making our short stay absolutely flawless. The reception & concierge team were very friendly and efficient, the food was excellent and the room quiet, comfortable and immaculate, The standard of service throughout the hotel was exceptional. (Special thanks to Lucy who served us in the restaurant on numerous occasions and couldn't have been more helpful or professional.) This is a fantastic hotel in which to stay and I am very much looking forward to my next visit.

An old style, elegant hotel, tastefully modernised and extremely comfortable. The bedroom was a good size and bed + pillows awesome. Bathrooms have both shower and bath + L'Occitan toiletries and accurate, easily adjusted climate control; coffee and tea making. There was no fridge but one was brought up immediately on request. Dinner was excellent both evenings with beautifully prepared and presented meals. Cooked breakfast is very good but the cold table quite limited with only one bread, no smoked salmon or any fish and few meats, no salads or cakes-just 1 pastry and I would expect more from this hotel. The staff are simply superb and nothing is too much trouble and happens straight away. The outdoor pool is too small to swim in but the gym is very good. Even after checking out we were offered showers and sandwiches to take away (which were excellent). I would strongly recommend this as it is easily the best hotel on the island.

We stayed for 5 nights in a studio suite which was beautifully furnished with a 2m wide bed. It was quiet even with the windows open at times. The food in the Brasserie and the Governors Room was excellent as were all the staff. There is nowhere else like it in St Peter Port and with the whole town just down the lane outside the door, we will definitely be staying at OGH again next time.

I took my 8 year old daughter to stay for 1 night at OGH for a birthday treat. She thought the hotel was perfect (which is the main thing). However, she has not recently (perhaps not ever, I can't recall) stayed in a 5* hotel, whereas I have. My view is that the hotel is lovely but has some flaws. Good points were: 1) nice heated outdoor pool (although it is not that big, it is big enough). 2) Lovely meal in the Curry House, and the waiter (I think Gustav) was extremely helpful and charming. 3) Breakfast was very nice although not such a big selection of choices as I would expect in a 5* hotel. 4) The staff left a beautiful large piece of cake and a birthday card for my daughter in our room and 5) all staff very kind to my daughter and made a big effort with her (and were of course very nice to me as well), 6) Lovely L'Occiaine products in the bathrooms. Slightly negative points: 1) we arrived early from our ferry just to drop off luggage and were told the room was ready (this seemed unlikely as it was only 9.30am, and I hadn't expected the room to be ready at all) and then told it wasn't. 2) We went to wander off and came back about 12 or so and waited at reception. Couple in front of us were checking in and were offered sparkling wine or lemonade. We then asked if our room was ready (it was) but we were not offered any sparking wine or lemonade which I thought was quite odd but was too embarrassed to ask! (this was a different lady to the one at 9.30, perhaps the lady wrongly thought we had been given it at 9.30) 3) We then went to our room and it didn't have all the things we had ticked on the customer preference form (DVD ad children's videos) and it did not have a children's sized dressing gown as advertised on the website. The DVD player arrived but the DVDs did not (I didn't ask for them as my daughter in fact never asked to watch a DVD). I called room service to ask for the child sized dressing gown and it came. 4) Website advertises kids eat free if with a paying adult in any of the restaurants but in fact they charge kids half price. 5) Website advertised that £50 dining credit will be applied to your booking if you book direct and that you will receive confirmation of this on your booking confirmation but it was not in the booking confirmation - I had to send 2 emails before I departed to get confirmation of this £50 credit in writing by email. 6) quite a few minor errors made at reception eg telling me wrong time for our dinner reservation, needing a copy of a credit card receipt from me the next day because their machine had not printed one and they hadn't noticed the previous day. None of these individual points are significant but added together I was left with the general feeling that although well intentioned and kind, the service at the hotel needs improving. The hotel did have a wedding going on while we were staying so to be fair it may be that on this particular day they were a bit stretched. Also our room (standard double, room 136) was really quite small - it was fine but smaller than I expected. Also, note that children under 16 are not permitted to use the jacuzzi in the spa (I had thought that might be the case, but it doesn't actually say so on the website or in the hotel information book so far as I could see, but I found out by asking a member of staff, who was very helpful and found out for me).

We had a lovely stay at the OGH hotel, well pampered and rested, Our room was very nice and the bed was probably the most comfortable we have slept in, the decor throughout the hotel is very tasteful and a cosy feeling.
Breakfast superb, as expected with excellent choice.
The Brasserie served up excellent Steak and Fish, The Curry restaurant was good too.

The Spa facility was good, although the Chill out room a bit noisy if you wanted a bit of Zen !!
Staff excellent throughout nothing too much trouble, and very polite & attentive.
It was nice also to have your car parked for you, that took the worry away about parking, All in all a lovely hotel and we will definately return one day soon.

The button on the phone that says "whatever whenever" summed up the OGH. Outstanding customer service every minute of every day. Can't wait to return next year. Special thanks to Jozef who epitomises Gustave Hs sentiments that it's important to "anticipate the needs of the customer before the needs are needed". Finally Paul Tongs was the icing on the cake - loved every note. Thank you to everyone at the OGH.

It was a first time visit for me to the Island and the Hotel. I found the Hotel staff friendly and helpful and the Hotel conveniently located to town. The food was excellent and the room comfortable and great to have Air Con which some older Hotels don't have. The whole visit was truly enhanced by agreeable surroundings, reliable cuisine and staff that (if engaged) were happy to smile and respond which is not always true of 5* hotels.

A really great short break over a Bank Holiday.

The hotel met all our expectations, rooms were traditional well kept and extremely comfortable. Facilities for a small leading hotel were excellent and nothing was too much trouble. The food and beverage team led by David ably assisted by Ken, Daniel and Jozef were fantastic and particularly accommodating to my two girls making it a memorable stay whether dining in the relaxed atmosphere of the Brasserie or the more exotic and cosy Governors Indian restaurant. The afternoon tea was also excellent with a wide variety of gorgeous pastries and teas. This is a hotel which meets the highest requirements from a business, couples or family perspective, highly recommended.

Truly luxurious hotel. Pool amazing and staff couldn't have been more helpful or friendly. They organised a hire car for us, offered to book restaurants and carried luggage up and down. The sparkling wine on arrival was a nice touch too although it may have been less cramped in the library rather than the reception area which is quite small to have 3 newly arrived couples having a drink in it!
We had a wonderful stay and would not hesitate to stay again.

Absolutely great hotel, with the best staff ever. Rooms are great, nice and comfortable. Centrally located close to the main business area. Nice gym and great household services. Breakfast could be improved. A place to remember! One of my favourite hotels in the world for historical reasons and great service!

Arrived on Friday to a very warm welcome from the staff and management. The room was very clean and extremely well kept. As I was there for business the staff and the management could not have gone further to make my stay any better. It's a shame I was working as I would love to get to see the Ireland.

As for the Ireland. I dropped my phone as I got into the car and thought that's is gone for good for good (as it would be in London). I was told don't worry someone would hand it in ( yah right, what planet are you from). I was then told someone walking alone the road found it and handed it into the hotel reception. Talk about renewing my faith in my fellow man. What a great place to live. I can not wait to go back again and again thank you for a wonderful stay.

Gary

to one of our favourite hotels, OGH continues to give brilliant service. Part of the Red Carnation Group of upmarket hotels, staff are highly trained, friendly and helpful, without being overly deferential - giving guests the feeling that they are being really pampered.

A short stay this time because of work pressures, we were lucky to enjoy really hot weather, mostly recharging batteries lazing by the pool, where Piers catered for every whim with fluffy white towels, drinks and snacks (try the steak sandwich) and then drinks in the bar and dinner in the Brasserie, which is (there is no other word) commanded by that most excellent of Maitre D's Ken, who has eyes everywhere ensuring that every one of 50 or so diners are being looked after to the max. Really good and not pretentious wines and food - though the menu has been pared to some extent, it still caters for all tastes (but please, please reinstate Ken's Steak Diane - a heavenly dish).

An excellent room, not large but with sea view, balcony and every facility that should be supplied by a 5 star hotel.

A really lovely, if too short, break - thank you once again OGH. We will assuredly be back.

The Old Government House is a hotel that was built a very long time ago. It was built in 1796 as the Governor's house and then converted to a hotel in 1858.

The hotel appears to have been added to in sections over time. It has an unusual stately character that is hard to describe other than elegant,

The staff - all of them to a person - were fantastic. I had jotted down names, but the slip was lost on our way back home. They went out of their way for us in a manner I have never experienced. One example was that they took us by car to a restaurant they recommended, and then came again by car to get us from a different restaurant as the first had ignored our reservation.

The desk associate whose name I hopefully remember was Brianna. The gentleman who sat at a desk across the lobby from the fron desk was extraordinally helpful. I can not say enoug nice things about him, but I unfortunately misplaced his name. If he reads this review, I hope he knows his efforts and those of Brianna and all of the other staff were greatly appreciated.

We ate many of our meals at the hotel. Every meal was very good, breakfast, lunch and dinner. One of the evenings we had dinner, we enjoyed the piano and singing of Paul Tongs. As we had a special date we celebrated one night, he played and sang a song I requested that my wife and I really love.

Our room faced the harbor with a balcony. Showing how old world charm can be enhanced by new technology, the balcony was protected by a full width window that could be raised entirely our of view, You could also lower a screen when the window was open if insects were encountered - which they were not.

While business brought us to Guernsey, our stay at the Old Government House made it seem like a vacation.

On our first trip to Guernsey we stayed at the 4 star Duke of Richmond Hotel which was nice. During said stay we learned that the Old Government House Hotel is owned by the same company and therefore decided to give it a try which we did this time.
And how was the experience at the OGH? Very friendly and well trained staff from A to Z. Great location - only a few steps from the Harbour. Nicely decorated room. Cozy and clean. The Hotel has lots of charm and the breakfast room is just one of a kind or in short just fantastic. Great breakfast buffet. With the aforementioned reasons it is clear that we will be back.

Highly recommended!

Very nice hotel - lots of character, tastefully done, peaceful and not at all over bearing, given that it has a 5 star rating. The staff absolutely top everything off (with an odd exception) very polite, professional and efficient whilst being friendly. Finding it hard to identify anything that could add more than other reviewers have said. Dined in the Brasserie one night - food was very nicely done and as vegetarians we were catered for very well. Breakfast also nice - good selection -' take your time' type of breakfast.
Bedroom (139) was nicely done, spacious and spotlessly clean.
Location is excellent - short stroll down into the centre of St Peter Port. Overall highly recommend this hotel and its services.

What a location to celebrate a marriage milestone!! From arrival to departure it was a superb experience. The room was double aspect, light and airy and the ensuite bathroom well equipped. Attentive, friendly and knowledgeable staff for whom nothing was too much trouble. Valet parking meant our car was brought to front hotel whenever required.Magnificent breakfast in the Olive Garden in the sun gave a good start to our day. The Brasserie Restaurant and various bars were also very good. A 5star hotel in every way.

I have previously reviewed the OGH Hotel on several occasions during the last five years. I have had the very great pleasure of staying there at least once a month and my high regard for the hotel and its staff will have been very clear. Inevitably I have got to know many of the staff fairly well and they are truly outstanding as far as I am concerned. I know that it is ultimately a job that they do but they do it so well and make you feel so good that when I left today for the last time (my work in Guernsey being completed) I came away with a strong feeling of loss. Not many hotels can lead to that feeling in a guest.
A place and people that I shall never forget.

A conveniently situated hotel just a couple of minutes walk from the High Street and harbour, but sufficiently out of town that you’re not going to get too much in the way of any noise. In particular it’s on quite a minor road, and we certainly couldn’t hear any traffic or such like. The welcome was certainly very professional, with a porter unloading our bag from the taxi and delivering it to our room whilst we having a glass of champagne and a tour of the hotel’s facilities. We opted for one of the suites as these were on a “3 nights for the price of 2” deal, and whilst it was a decent enough room I think the use of the term suite was perhaps a little ambitious – it was really just a good sized room with a sofa and a desk. At the “discounted” price we paid it was probably about right, but I’d certainly have been disappointed if I had been paying the list price of over £400 per night. Facilities included tea/coffee making facilities including a box containing a good selection of teas as well as a Nespresso machine, and a hand written card welcoming us was another nice touch. A couple of bottles of water were left in the room, and these were replenished twice a day. We also had some treats such as shortbread or fudge left in the evening which was nice. The bed was very big and very comfy whilst the bathroom was fine – nothing particularly special, but clean and tidy, although the shower was rather small and the temperature fluctuated somewhat.

Breakfast was a combination of hot food cooked to order and a help yourself buffet. The buffet had a very good selection of fruit, all sorts of prepared grapefruit, orange, fruit salad, apricots and so on whereas the choice in some other areas was a little less – only three cheeses, three cold meats and three pastries for example, whereas typically I would expect a five star hotel to have a more extensive selection. The hot menu offered a good choice and whilst we were there we tried the Eggs Benedict, Smoked Salmon & Scrambled Egg and a Smoked Haddock with Poached Egg and with the exception of the Eggs Benedict being served pretty much stone cold, it was all very good. An Irish Benedict was an unusual offering consisting of a poached egg atop a corned beef hash. Service was prompt and efficient with a warning that the haddock was cooked from fresh and would take 10 – 12 minutes, which was pretty much spot on.

Overall I thought this was a very nice hotel in a great location. Just be aware of what you’re paying and don’t expect too much in terms of the room size in relation to the price.

This is a 5 star hotel and it truly achieves that status in every way. The staff are extremely efficient and friendly and they cannot do enough to help. The welcome at reception by Andi was marvellous. She took the trouble to give a tour of the hotel and explain things to do and see. The room was perfect with a very comfortable bed.
An outstanding hotel.
Will be going back soon.

We have just spent a wonderful week at the OGH and there is nothing I would really fault it on. The service, staff, food, accommodation, and the pool were all fantastic. This hotel really retains an ancient charm that is getting rarer.

We booked really last minute, and while we were too late to get joining rooms or a full suite to accommodate ourselves and the two kids, we had a junior suite in which the staff provided a sofa bed and a further bed which provided perfectly good bedding for the two boys. The room served well as both a base for St Peter Port and the pool and also a place to relax between trips.

First the food: we had breakfast each morning and dinner twice. All dishes excellent. Staff went out of their way for us, especially Mr Ken Ramoo who made our little'uns laugh no end.

Accommodation: very classical in style, you may find it stuffy if you prefer minimalist/modern chique. Everything very clean, room service excellent with an unobtrusive daily turn-down. No mini-bar, but good room service.

Pool: a modest sized pool kept extremely clean and we found it very warm. Fantastic pool-side service with drinks and snacks served right to your lounger.

Staff: universally good, made our stay as nice as possible. All the restaurant and bar staff are very friendly. Nice to see some seniors managing the service and keeping everything running perfectly.

The car park requires valet parking which is a slight pain but understandable given Guernsey space constraints. Only used the car twice and they were very prompt on both occasions.

Afternoon tea: exceptional, with a special version for the kids. Lovely cakes and just the right amount (we still couldn't eat them all).

The Brasserie bar was apparently a favourite of Oliver Reed, and I can absolutely see him sitting in it necking his Gin and shouting some great stories in this near unique old world atmosphere.

Sorry I missed that, but a very enjoyable and memorable week in any case.

We have just enjoyed our second long stay at this elegant and stylish hotel. The food is delicious and the levels of comfort and service are outstanding. The pianist - singer in the restaurant/bar is a joy to listen to. We will definitely be back again.

This really is a hidden gem on the beautiful island of Guernsey! Impeccable service from the moment we arrived. We were booked for afternoon tea, and they were very accommodating with the vegetarian option (myself being vegetarian). However we had a late dinner in the MDR in the evening, and I was a bit shocked to find there was only one vegetarian option for the main course on the menu. So, I went with this option, and was a little bit disheartened to find that it was simply a pasta in a tomato sauce sort of dish. I have been to a few restaurants and often find there is more than one option. The dessert was great, but I just thought a hotel of this caliber may have been a bit more inventive with their evening menu. I understand being vegetarian is not as common as I would hope, therefore the menu is catered mainly for people who enjoy a steak. I'm sorry OGH, but this was the only let down; An alternative option on the menu would be great. The hot breakfast was a a traditional fry up without the meat, there were no alternatives, for example, vegetarian sausages. I would definitely stay there again if I know the options for vegetarian diners have been improved!