The perfect start to our holiday in Guernsey, restful and relaxing with excellent service. Staff welcoming, friendly and helpful. Food excellent and not over priced considering the quality and presentation - compliments to the Chef and team! Home from home hotel 'lounges' were perfect to sit in and relax at any time of day. The terrace was a great place to eat or just sit with a coffee and while away the time. Views from the main hotel bedrooms and those facing the gardens in 'The Venue' are stunning. Our room in The Venue was quite small, overlooked the side of the hotel and another building. It is quite expensive but guess you pay for the location and service. We didn't mind the walk from The Venue to the main hotel as the gardens are beautiful and therapeutic! If you don't want to walk then book a room in the main hotel but you will have to pay more.

Fermain Valley Hotel? Excellent service. Excellent restaurants. There are however buts. The photos on most sites show the main hotel with balconies looking down the valley to the sea. However, the hotel is in two parts and the "garden rooms" part is not attached to the bit in the photos, but is quite a steep walk up the hill from the main hotel. The "Garden Rooms" bit is also known as "The Venue", where parties, wedding and the like use the function rooms. We didn't find these to be particularly noisy in our second room, but we were initially put in a room, not overlooking any gardens or sea, but a car park, with a main road beyond. The car park was the place of choice for wedding guests to smoke cigarettes, laugh and chat. Until the event finished and traffic on the main road lessened, there was no chance of sleep. I took this up with the receptionist and I'm pleased to report that she managed to find us another room, overlooking the gardens which was not only much quieter, but also much larger.
While on the subject of rest, prospective visitors should be made aware that the hotel is almost in line with the runway at Guernsey Airport. From about 7.30am to 9.00pm there are aircraft taking off or landing pretty much over the hotel. We were woken every day by the 1st flight arriving, so maybe earplugs would be an item worth packing.
So that's the negatives out of the way! The pluses are everything else! Friendly and efficient staff, most of whom seemed to be of Latvian origin. Good food. Clean modern rooms.
The hotel is on a hill. A steep hill! If you aren't fit, or suffer from mobility problems, you will have difficulty getting around. The beach, down the road from the hotel, is hard work, particularly the return journey. One of the staff said to me, possibly as a joke, that he gets a taxi there if he wants to go. There is however a cafe at the beach to replenish calories before the return hike back.
Not been to Guernsey before? The roads aren't like any I have experienced anywhere else in the world! They are narrow, really narrow! The island's 35mph speed limit is in many place too high! You regularly are confronted by lorries or buses heading straight at you, necessitating a diversion onto the footpath, or even reversing back a considerable distance to a wider spot or someone's driveway. Hire car are emblazoned with a large H on the front and rear, so at least the locals are aware that you are not used to the local conditions. Last but not least, if you venture off the "main roads", the lanes are single track with stone walls bordering the tarmac.
Would I stay there again? Hell yes!

We attended a family wedding reception held at The Venue attached to The Fermain Valley Hotel. The room was excellent with a balcony with sofas to relax on, the food was perfect and service excellent. The gardens and surrounding were beautiful.
We stayed overnight and found the room quite small but had a huge comfortable bed. We were overlooking the main road and Fermain Tavern so tended to be quite noisy. It was clean and spotless. There was a television, fruit, water, sherry and tea and coffee making facilities. The bathroom had underfloor heating with Elemis toiletries.
The decoration was dated definately needs refurbishing and there were some electrics hanging from the ceiling.
There was a good choice for breakfast with pastries, ham, cheese, cereals and choice of juice. Toast was brought to your table with tea and coffee followed then by a cooked breakfast of your choice from the hot breakfast menu. The service was good however the orders did get mixed up.
Overall a good experience but did not think it was completely worth the cost of £145 for one night.

Wonderful time spent here on a short trip en route to Sark. Not far from everything that the Retail Shopper would enjoy. The views from the Hotel are stunning and as soon as you get to the Hotel the strain of the journey just melts away. Highly recommended!

We have had a terrific week and we really didn't want to come home which is very unusual for us. It has taken us a couple of days to settle in again. The Fermain Valley was a special treat and we paid more than we usually do for a holiday. Glad we did - it was excellent. The staff were great, the location brilliant, great service and food, rooms were cleaned very well. We walked into town a couple of times, along the coastal path but also got the no.11 bus at the bus stop 3 minutes away from Hotel.(Going through the hotel and then the gardens of the VENUE, takes the sting out of walking up the hill and is a very pleasant stroll through the gardens. We only discovered this late in the week.) I would suggest not going on the island bus tour - make your own way - it's very easy - buy a day ticket which can be purchased on the bus. Visit HERM and SARK.

We recently stayed for one week in the Gold Room. Overall we had a very relaxing time. The room was cleaned to a high standard daily. All staff were friendly. The food was delicious. Twice we received a meal not as requested but the chef did change it. The General Manager 'Robert' was extremely friendly and made an effort to go that extra mile. We found the location wonderful. Fermain Bay was quiet and we often had hours on the beach without anyone else appearing. Beautiful gardens and pathway through the woods. However you do need to be relatively fit to walk back up the steep hill. If not we did witness taxi's collecting people. We managed to get around the island via bus service and it only cost £4.50 pp for all day pass. The only fault we encountered which you could get anywhere was a very heavy heeled woman thumping above. This often woke us up when she returned to the room. Difficult to teach people manners! Despite this I would recommend this hotel. We have never returned to a hotel but both agree we would come back and perhaps stay in the premium room. We love Guernsey.

Beautiful hotel, rooms very comfortable and clean and light, service and surrounding gardens and area. Peaceful and luvly views over bush and little bay looking out to sea, and garden and walkway down to the beach through the bush or down to town all delightful.

Very clean. Friendly. Great food. Fantastic bars, great atmosphere. Great Island. What more do you want? Excellent staff. Nice view. Would definitely return. Lots of nice beaches. Make sure you visit Herm Island.

We have just returned from a week at this hotel, my partner has already posted a comment saying what a fantastic time we had and how good the service was and how clean our room was etc, but having read some of the posts from other travellers I felt the need to have a say myself. There was a very long winded moan about room 51 in the venue, this was our room, it was lovely! It was indeed split level very comfortable and not a bit dangerous and the view from the very large windows overlooking the valley was amazing, The fridge worked and so did the extractor fan.
There are planes flying over but it most definately isnt Heathrow,
As for complaining about the venue being up a hill, what can I say, the whole hotel is set on the side of a valley and all of Guernsey is hilly!!!
The courtsey bus was available whenever we asked for a ride into town, but we found the local bus service was excellent (number 11) running every 15 minutes during the day from the main road just outside the venue to St Peter Port, only a 5 minute ride away.
It would seem some people just like to complain and would do well to rememeber they are on holiday and relax a little
The staff (especially the General manager, Robert) couldnt have been more welcoming and helpful. We had a great week and will definately be making a return visit to this hotel

We have just returned from a fantastic week at this hotel. We stayed in the Venue part of the hotel, which was explained to us at the time of booking as being slightly away from the main hotel, but to be honest was no more than a minute walk. Yes there was a wedding on the Saturday, which certainly didn't go onto the late hours in the morning, and what decent hotel isn't holding a wedding on a Saturday in the summer . The staff made a point of letting us know that an event was on, and it certainly wasn't a loud boisterous event as reported by others. Our room was excellent, clean and well equipped and serviced very well every day. The breakfast was excellent and served quickly with a good range. The hotel was immaculate and the general manager was superb at all times, reflecting that there was a genuine wish to please at all times. Swimming pool was clean and the sauna worked superbly. The location was great, five minutes from Peters Port by shuttle bus that was always available, yet offering tranquility away from the bustle. Total recommend this hotel.

The hotel staff were very friendly and helpful, the breakfast was very good. The swimming pool, although small was excellent. The sauna was completely cold the whole time we were there, and the 'emergency phone' by the swimming pool was broken.

Back to days gone by in respect of friendly service provided and helpfulness, yet the hotel facilities were up to date and provided a most relaxing holiday for myself and my partially abled father. The personal attention paid to each visitor was great. The room was superb, clean and beautifully decorated; the bed was really comfortable; and the bathroom facilities were excellent. The breakfasts were so heavenly that you didn't need to eat until the evening! And location-wise - its perfect for families as it is near the beach (bit of a hike up the hill afterwards) or for tourists wanting so stay 10 minutes from St Peter Port. We will definitely be returning to this hotel.

I can truthully say that I have rarely come across the excellent level of customer service provided by the fantastic staff at the Fermain Valley.My room was superb, with great facilities and very clean. I particularly enjoyed the swimming pool and beautiful setting of the hotel. I would recommend the hotel with absolute confidence, especially for a special getaway!!

We stayed for 3 nights in a family room with our 3 year old son. The room was very large and clean and the hotel made lots of effort with little extras in the room. The staff were extremely friendly even with our over excited noisy 3 year old son. The price was expensive but I feel it was worth the price we paid. My only criticism is the room we stayed in was over the venue where a family wedding took place and when I took my son to bed early you could hear the music. This did not seem to disturb him though. The pool was brilliant and very warm which was ideal for our family. We will definitely come back to guernsay again amd when we do we will stay at this hotel again,

We thoroughly enjoyed our stay, staff went out of their way to make us welcome, they were friendly & very professional. The room was ideal and well appointed, lovely view over the trees to the sea. Food was plentiful and excellent quality. We had a great time & if we ever revisit Guernsey we will definitely stay at this hotel.

we are regular tourists we found this hotel not to a standard expected although the room was clean,size of room small. the menu was limited and over priced. we asked for sea view but the trees stopped the sea view . breakfast was plentyful BUT table linen was dirty. some staff were not very organized

The hotel has a wonderful situation with outstanding views; it is handy for St Peter Port while quite apart from the hustle and bustle. Overall appreciated the attention to detail of the establishment. The bedroom was well appointed, had lovely decor and a great outlook. The breakfast menu had a good variety to choose from. Dinner had a compact menu which revolved around central ingredients that were enlivened by the accompanying ingredients - very tasty. The gardens are an item in themselves and demand to be appreciated. The pool was enjoyed; an excellent alternative to bathing off Fermain beach which is stony and the water is cold!! The staff were friendly and efficient.
Anyone with concerns about their mobility should be aware of the setting on a steep gradient so would be confined to the hotel.
Minor negatives were: the confined range of tv channels with the BBC regional news from London which undermines the Channel Island experience; the lack of free wifi; coffee at breakfast not being serve yourself - unlike the fruit juice.

Anyone who's read reviews of this hotel recently will definitely experience a feeling of "deja vu" reading mine.
Firstly, I can only endorse all the positive remarks made already about the hotel's magnificent location; idyllic views of Fermain Bay from our Gold room with balcony. We've been regular visitors to Guernsey for nearly 20 years but this was our first stay at this hotel. One of the highlights of this visit was the delightful stroll down to the beach, and the excellence of the food on offer at the Beach cafe cannot be overstated.
However, a recurring lament in recent Tripadvisor reviews has been about the non-functioning fridges in bedrooms. As a fridge is one of the facilities specifically mentioned on the hotel's website room descriptions, we thought just one or two guests must have been unlucky. We love to enjoy a cold drink on our balcony, especially when the view is as good as this one. Sadly we found that drinks placed in our room's fridge tasted, if anything, warmer when we took them out. Upon reporting this at reception we were told that ALL the fridges had started to break down within recent weeks, and that new ones had been ordered for each room.
I would be very interested to know if future visitors enjoy a brand new, fully functioning fridge in their rooms at Fermain Valley? Reception did say that, any time we required chilled water (which is provided free of charge in rooms each day) we should ring down to the bar, and some would be sent up (also complimentary). Not quite the same as being able to help yourself from a fridge conveniently close to hand. I think that, at the very least, the hotel's publicity should not be mentioning room fridges until the new ones are in place.
Ineffective bathroom fans have also featured in several reviews; without our asking for one, we were given an explanation of this when shown to our room on arrival. The fans are apparently special, noiseless models which operate continuously, so do not demist the room as rapidly as conventional types. The extractor fan was certainly not an issue for us!
Staff were generally friendly and helpful but the quality of breakfast varied and, at the one dinner we ate here, a sauce was served with my steak which wasn't on the menu and wasn't to my liking!
Finally, the courtesy bus doesn't seem to run to scheduled times; you have to ask if it's available when you want it. The only day that we'd have liked to use it to get to St Peter Port and back, it was too busy with airport runs, so we used the regular bus service instead.
I doubt if we'll be returning to the Fermain Valley Hotel.

Beautiful location, and the gardens are a gardeners paradise. All friendly staff, very good restaurant, spectacular views from the large, modern terrace/pool area. Convenientfriendly shuttle service to town or airport. We would definitely go again!

I only stayed here for one night but was really impressed right from the minute the free courtesy shuttle bus picked us up from the airport. The hotel is lovely in a really picturesque location with only a short walk to the pretty Fermain Bay. The staff are all really helpful and took time to show us round evening though they were obviously busy with the hotel being full booked. Our room was spacious with clean, crisps decor and a lovely view out over the bay. The wifi is good and nice Elemis toiletries in the bathrooms. There is a decent sized indoor pool and doors that open out onto the sun terrace. Afternoon tea was amazing but too much and it felt a waste leaving some - hats off to the patteserie chef as the swan choux buns were delightful! We ate at The Rock Garden which is definitely worth a try. This really is a great hotel with first class service. Highly recommended!

We stayed a week in the hotel and had a lovely holiday in Guernsey. It is an exceptionally well run hotel .Clean comfortable with friendly efficient staff . Excellent breakfasts. I am probably doing the hotel a disservice by giving it a three star as the location is superb with a short walk downhill to the bay. The problem for us was we stayed in the venue which is an annex to the hotel to cater for weddings and functions. The uphill walk to get there is not too much trouble - it is through very well maintained gardens. We stayed when a function was on. Our bedroom was above the function room. The noise was awful in our bedroom going on well after midnight - va doom, va doom va doom! you know what i mean. Only one night, but enough to take the edge of what was a pleasant stay. So, I would recommend the hotel but would not recommend the annex rooms .

We were invited to accompany our inlaws to Guernsey to celebrate their Ruby wedding at the hotel. That meant we did not do our usual research on hotels available so booked somewhat blindly after a quick look on the hotels own website.
On arrival we were allocated Room 32 which was great. Top floor of the main hotel, large balcony looking down the Fermain Valley to the sea. Decent size room with lots of nice touches such as, fudge, water (replenished), slippers, dressing gowns and fruit. However as mentioned in other reviews, fridge did not work, nor did bathroom extractor fan. We did not report them to be fair.
Hotel is in a wonderful position in a quiet location. This is however down a very narrow lane which can be trciky if you meet another vehicle. After one trip down we decided to park at the Venue off the main road and walk down through the landscaped gardens.
Food was good although the evening choice was a little limited. We were a little disappointed with some dining room staff members attitude if we asked to sit at a table of our choice, rather than the one they had allocated. Sulky looks and service without a smile. Grow up please.
Overall a great experience and a wonderful island to explore. It reminded us of Cornwall/Devon about 40 years ago.
Happy to come back to this hotel if we return.

We have just returned from a short three day stay.
The hotel was just as we expected, the rooms were lovely, with free water, fruit and sherry in the room.
The food was excellent and presented lovely.
Both female receptionists were very polite and helpful, however, when I mentioned to the male receptionist that we had been awake since 5.45am due to the noise from the people in the room above us banging and moving furniture around, his reply was, it was normal to be active at that time as there was always a hive of activity in the hotel at this hour of the day.
I was very surprised by his response and this would prevent us from returning to this hotel in the
future, this is not a reflection of the quality of the hotel, just the noise that prevented us from waking at a normal time in the morning.
I would have loved to have returned to this hotel, but we will look at another venue next time we stay.

Just back from our first ever stay in Guernsey. We booked 4 days at Fermain, 3 days at the sister hotel in Alderney (Braye Beach) and then back to Guernsey at a different hotel. We had a totally wonderful stay, and have no complaints at all.

The piece de resistance is where the Fermain Valley Hotel is situated, at the top of a very steep hill, but with beautiful views down to the Fermain Bay. We had a Gold Room, with a balcony with table & chairs where we sat and enjoyed this wonderful view. The room itself was very clean, tastefully decorated, with the complimentary fruit & sherry as advertised. There was also a fridge, with complimentary bottled water, and ample supplies of tea, coffee and biscuits. The bathroom was beautiful, with loads of Elemis toiletries. We felt very spoilt. All the staff, without fail, were polite. A lot of Eastern Europeans in the restaurant, who were all very helpful and hard working. On checking out, there was a minor issue with our bill, however this was dealt with appropriately and as we do not "sweat the small stuff", we do not feel the need to berate the hotel for this minor error.

The food was lovely, breakfast in particular. My request for soya milk was fulfilled straight away. We ate dinner every evening in the restaurant, it's a little bit fancy for us, we're not that used to fine dining, however we were adventurous and in any case, the husband eats everything and anything!

Overall, very pleased with the hotel and I would have liked to have given a 4.5, as it was better than a 4, but not quite the perfect 5!

we were recommended this hotel to have a peaceful stay in Guernsey in early June. It is reasonably expensive but high quality.,,, on the whole good but a few negative points which I always find most helpful when reading other reviews.

I have to say most of the front line staff (reception and waiting) were a BIG let down. We were staying at the hotel and the waitress refused to give us some crisps or nuts with our glasses of wine we were drinking (she said they had nothing like that we could only order from the menu) so my husband went in to ask the barman and he handed over some crisps amazing that??!!??... THANK YOU :)

The reception staff on the whole were appauling... did not know anything about the new bus time table and despite not being busy was not keen to help us navigate it..... I believe he would have preferred us to get a taxi! When we did request a taxi we were told there were none available and we would have to wait indefinatly it seemed...so we logged on to wifi ourselves and surprise surprise managed to arrange our own for collection within 10 mins. I can't even recall what else we went down to ask for help for but nothing out of the norm that you would expect reception staff to be able to help with or at the very least offer to ask someone else..... They are pretty rude and need better customer service skills.

Also ....Why is there no condiments on the breakfast bar, twice we had to ask for tomato sauce multiple times at which point our food was almost cold!!!

Last thing... NO extractor fans work....our bathroom had no window so after a hot shower there is water everywhere.... we thought our fan must be broken as there are switches on the wall.... we checked at reception... but NO apparently when hotel was refurbished they were not plugged in... so none work..... Whole room gets wet and in the winter opening the balcony doors to air room (at other end) may be quite cold!