Overall the staff were very helpful. This was only let down by the waitress at breakfast who for each day was sullen and failed to get the order correct for the cooked breakfast each day. The other irritation was the TV set that once turned off was difficult to get back on channel again ... Necessitating calling reception for help.
So putting that aside, and the fact the lounges were out of operation for redecoration everything was enjoyable. Platinum level room was well appointed, with excellent view .. Ours didn't have a balcony.. I see some do. Snacks ... Salmon sandwich or similar were good in bar. Only used the Ocean restairant for breakfast. Used the Rock Garden restaurant once .. See separate review.

My wife and I stayed here for a long weekend break in February/March 2015. This hotel is truly exceptional. The rooms are excellent, with lots of thoughtful extra touches. The view down the valley to the sea was awe inspiring.

A truly comfortable hotel with two excellent restaurants and a superb indoor swimming pool. The complementary lifts down into town are also an added and appreciated bonus.

The staff are friendly, attentive and anticipate your needs, but they are not overbearing: this is a comfortable hotel where you are made to feel at home, but pampered.

The walk down to the beach through the forest is to be recommended - the walk back up, though is something of an exertion, but good exercise!

I have nothing but praise for this hotel - there are lessons to be learnt here for some of the bigger chains whose services I often use.

I highly recommend this hotel.

A lovely generally peaceful location but directly on flight path. There are a lot of planes too and early in the morning. Plus cars pull up below the window late evening and early morning.
In the Ocean restaurant the staff are v young don't seem to have a lead. They would put toast on the table walk leaving empty cereal bowls come back with hot plates and not know what to do! Would be good to have own coffee pot as they pour a cup of coffee and never top up. The white wine was warm we were told it was all the same. On the way out the fridges were not even on. Very little atmosphere.
Where as the Rock garden has a fabulous atmosphere and wonderful staff.
Great having a courtesy car to St. Peter port.
Chambermaids very thorough and cheer generally.
We had platinum room (28) but no proper shower, chairs grubby, didn't warrant platinum friends had a gold (25) much better.

We have just returned from a wonderful three night stay at this Hotel. The service we experienced from every member of staff was second to none. We enjoyed the "extra" touches in our room and having the indoor pool to ourselves - so warm! The food, particularly in the Rock Garden, was lovely - the Argentine fillet steak was the very best we have ever tasted. We also enjoyed the cocktails in the Rock Garden - ask the friendly cocktail barman for a Scorpion, then stand well back! Even though we had a hire car, we used the hotel's complimentary chauffeur driven car service to St Peter Port on a few occasions. As with all the other staff, the drivers were efficient and friendly. We had such a relaxing holiday and would love to return later in the year to enjoy the beautiful surroundings.

We have just spent a week here while visiting my mother, taking advantage of the offer that includes flights from Southampton. From the moment we arrived the service was excellent, with Gavin giving us a short tour of the hotel, which has recently been refurbished to an extremely high standard, everything looks fresh and modern, while still feeling cosy. Our Gold room was excellent with a beautiful view through the valley to the sea, where Jersey is visible on a clear day. It was wonderful to sit in bed with a cup of coffee and watch the sea, so in the summer it must be even better! The staff are really friendly and the housekeeping is excellent, our room was spotless and had usually been cleaned while we were having breakfast. We will certainly stay here the next time we come over and we hope the staff does not change. Thank you to all for making us feel so welcome, from room 31

Booked as a special offer - free flights from Southampton to celebrate my birthday. Hotel had upgraded our room .Very nice room 37( see room tips section ) Dual aspect included a balcony , overlooking Fermaine Bay.Room was delightful , bed a super king -an extra touch of complimentary Sherry in a decanter was very welcome .Staff and housekeeping staff were very attentive in getting us settled into our room. (Couldn't get the safe door open , working the TV etc ).

Indoor swimming pool with multi colour changing underwater lights was warm and very pleasant to swim in, which we did every day.Towels , shower and toiletries provided in the changing room, so no dashing through reception to get to your room to shower. Sauna available too but notice has to be given before use so it can be heated up.
Breakfast had plenty of choices hot or cold buffet.Coffee is served in small cups as you request it.The wait for a member of serving staff to appear was long sometimes. Perhaps the offer of a pot of coffee would be a good idea and a member of staff present in the breakfast area all the time would be helpful .
Restaurant manager was very apologetic after a muddly Sunday lunch of 3 courses. We booked for 4pm the day before as lunch was offered til 5pm. The restaurant had run out of Lamb ,Beef and the crab starter sadly - which would have been our choice. Salmon arrived undercooked and not poached as described but grilled or fried. Second salmon was perfectly cooked but again fried etc .The staff were very apologetic. On check out we were not charged for our meals. Full marks to Fermaine Valley Hotel.
Outside plentiful seating areas overlooking woods and Fermaine Bay -must be wonderful in warmer sunnier weather .
We had a wonderful stay and visit to Guernsey .We won't hesitate to book this hotel again if we return to the island.

We stayed over for NY. Gala meal was great as were staff. Made to feel v welcome and Rock Garden for cocktails pre and post dinner great. Cocktails in Rock Garden pre and post dinner good alternative to main bar. Room was superb overlooking Valley and well presented. Very relaxing stay and will do it again and use cinema next time. Breakfast was great and plenty choice. Never rushed and facilities were great all round the hotel set in the scenery of Fermain Valley. The rate as a local staying overnight was competitive and booking staff were v helpful compared to many we tried on the Island. Good work guys.

We spent the night of our daughter's wedding at The Venue. The accommodation can not be faulted. Everything that we may have needed was there! Such a pity that we were only there for the one night. If we have to be picky it would be that we had to check in to the main hotel rather than the Venue. Not a problem in the summer months but not so good when the weather is not at its best. We would certainly recommend this hotel and will probably spend a night or two in the Fermain Valley Hotel itself.

Excellent hotel, albeit with one or two unusual plumbing issues

Got back yesterday from our 2nd visit in 3 months and I cannot speak highly enough of this hotel. They go beyond the "call of duty" to make sure you have a wonderful stay. The free collection from the airport, drinks on arrival, fab rooms, fab food, great staff. We made use of the free cinema & they even give you free popcorn. We will be back without a doubt

Having stayed at this hotel back in June, we thought we would book a Christmas break so we had the three-day Christmas package plus an extra day in order to qualify for the free flights.

We were not disappointed. The package was great with lots of excellent food and even a boat trip to the island of Herm on Boxing Day. It was quite an experience to be chatting with other guests by the beach, in shirtsleeves, drinking superb hot toddies on Christmas Day while Britain was freezing!

Again, we stayed in a Platinum room which was amazingly large and even had an old stone fireplace. One of the best hotel rooms we have ever had. Restaurant food and service were, once again, first class. On the fourth evening, we dined in the Rock Garden which is part of the hotel but mainly frequented by locals. It is a first-class steakhouse with steaks from around the world at reasonable prices. This place is buzzing and you need to book in good time. The steaks are superb and the South American steaks are chilled but not frozen in transit so none of the taste is lost. The wines are good, too. Regrettably, I only managed to sample one of the 28 gins available at the bar.

We will certainly be returning again soon.

An amazing hotel with lovely staff! On arrival we were greeted with a complimentary drink each and the very friendly staff booked us in. We stayed at the top of the hotel which is short walk to the top of the resort and into the building! (The venue) down stairs was the free cinema building which you can not hear when you are in the rooms above as we were! The food was excellent and brilliant facilities! Lovely place with lovely people! Would definitely recommend to everyone.

I stay away 3/4 nights on business and chose fermain valley after reading many positive reviews.
The hotel is accessible by bus from the airport (only £1) and a short walk downhill. Initial impressions are great, building exterior is immaculate and well maintained.
Check in process efficient and staff friendly. Informed of all the hotel facilities in depth and in a professional manner.
The room - wow. Make sure you have a sea view if you can splurge, massive bed beautifully presented in a spotless and modern styled room.
Pool and sauna well maintained and lovely after a long day.
Slept brilliantly, very quiet.
I will definitely stay again, a true gem in the island.

On arriving at the hotel late we were greeted with a warm welcome and shown to our room which was a lot smaller than expected and very hot and stuffy. On booking my partner emailed in advance to enquire about eating in the restaurant as it would be late. He was assured it wouldn't be a problem and we would be catered for. We made our way down and asked for a table to be told we had to be seated in the communal area outside if the main dining section. So we were left there isolated and feeling confused. The indifferent waiter took our order them returned a couple of minutes later to say our choices weren't available. We ordered again and waited a while for our food. It was ok but by this time we were tired and ready for bed. On returning to the room it was still very hot and stuffy and remained this way all weekend despite leaving the windows open. Breakfast was a bit like faulty towers, missing cutlery and staff who really weren't interested. The sausage was barely cooked and put me off the rest of the food. On day 2 we thought we try room service but again had missing cutlery so had to call for some more. By the time it arrived the breakfast was cold. I went for eggs benedict but the overpowering vinegar taste left it unedible. As the rate wasn't particularly cheap our overall impression was disappointment.
We would definitely return to Guernsey though.

We stayed here for two nights and had the msot relaxing time. We ate at the steak restaurant both nights and it was tasty and the staff were really pleasant. Breakfast offered a large variety of food and was brilliant but some of the staff could have smiled more. The pool is great and a nice warm temperature. The lounges are perfect for an afternoon read and the hotel room was lovely. We would recommend it and look forward to coming back.

By far the nicest and most pleasant hotel I have been to in years. Nothing was too much trouble for the staff, the room was divine, the meals wonderful and so I could go on & on. I loved the conducted tour we were given of the hotel when we arrived. It was obvious that the staff have a lot of pride in working there.

The fermain valley hotel is situated on the main bus route about a ten minute trip from the main town of St peters port. Should you wish to go into town, notify reception about 20 minutes before and they may be able to arrange for their courtesy car to drop you down.
The hotel is situated in two buildings. The first and lower building houses two excellent restaurants along with indoor pool, bar, lounge (complete with library) and reception. The second building is situated up the hill on the main road (the venue), and houses not only 12 extra rooms but a cinema and meeting/conference facilities.
We Stayed for four nights first week in November, not overly busy (or so it seemed) however we found our selves, in a room in the upper building. This is was not a problem to us, but I would suggest to any potential guests with mobility issues and or heart conditions, to check you are In the main building, the walk from each building although not long is up hill all the way.
The rooms are extremely well appointed - fully equipped bathrooms robes, slippers, flannels, hair driers and all toiletries provided. Superior double rooms have ironing facilities, full tea and coffee facilities (big selection topped up daily), mini fridge containing, selection of bottled water (complimentary). Flat screen tv,s with basic sky box, and as an added extra, there is also a selection of fruit and a decanter of sherry for your pleasure, which is also toppled up daily. The whole hotel is served by free wifi.
We had a lovely stay, but for one thing- in the top venue building they do hold receptions and events and if you are unlucky enough to be assigned a room next to the function room, prepare for a long noisy night. The music and noise was so loud, that we could hear every word of every song, and the pictures and furniture in our room were actually vibrating. The following morning we expressed our disappointment at not being informed of the event, and or even being assigned that room, when clearly guests of the wedding could have taken that room and nobody would have been disturbed. This one disrupted nights sleep has stopped me rating this venue a full five stars. Overall very good!

We walked the cliff path from St Peter Port to Fermain Bay. This took us an hour to complete and were disappointed that the beach cafe was closed - opening at weekends this time of year.

A further trek up the hill and we saw this hotel. The food was good as were the immaculate surroundings and beautiful view.

My husband and I stayed here, we booked a silver room, we loved that we had a sea view when we thought it would be view of the gardens. The carpet had quiet a few stains on in our room, however the rest of the room seemed spotless! We got told we would have a fruit platter in the room in fact it was just 3 apples on a plate, not really what we had in mind of fruit platter. The shower is very powerful in the bathroom, my husband turned the power function the wrong way and the shower head flew off the holder and sprayed all across the bathroom! Dinner in Ocean restaurant tennerfest was lovely- very good value! We have breakfast included in the morning, unfortunately I had a hair in mine, but the problem was sorted straight away and I was given a fresh breakfast, which tasted good!

This is a gorgeous hotel in a stunning setting. A steep walk down to Fermain Bay is a must when you first arrive and you can refuel at the little beach cafe before making the return climb or walking along the cliffs and coastal path to St Peter Port (thoroughly recommended). My 9-year-old son loved the hotel pool and cinema and we we more than happy with our room. Staff are polite but not over-bearing and a courtesy car or bus was often available to ferry guests around. Nothing was too much trouble. We''ll definitely be heading back.

I am a fairly frequent visitor to Fermain Valley Hotel when on business in Guernsey. The location is great but I don't much of an opportunity to enjoy it as I tend to arrive late and leave early.

The rooms are a decent size although those in the annex are slightly smaller than those in the main hotel. Also they are quite a trek away. Rooms are clean although the lack of aircon can mean that they get stuffy quickly. Staff are very attentive.

Downsides are patchy wifi and rooms could do with more plug points, I normally end up having to unplug the fridge for a period of time in order to plug in all of my devices.

We went to a Wedding at this hotel and it was a great location. The hotel is split into two parts. There is the main part of the hotel in the Fermain Valley section, and then there is the Venue which has a small cinema and function / conference rooms as well as guest bedrooms. We were in the Venue section for the wedding party. We had booked a room on the hotel Web Site which was very easy and straightforward. Upon arrival, you have to go to the Fermain Valley part of the hotel to check in, and this is a small walk down the hill through the well maintained and beautiful gardens. We then walked back up the hill to the upper part pf the hotel. The room was lovely with a great view over the valley, and beyond to the sea and neighbouring islands. For the category of room, the bathroom was a little on the small side. That having been said there was complimentary sherry and water in the room, along with slippers and a bathrobe, as well as a selection of toiletries. There is tea and coffee facilities in the room as well as an iron. The location lends itself really well to this sort of party. There is a large balcony off the main function room, and below this there is a terraced area with grass and seating. There is also a greenhouse where the hotel gowns some of its own food. To get a meal you have to go back down to the Fermain Valley section of the hotel, where the main restaurant is. This is fine if it is not raining and will help you work up an appetite.
All in all the establishment is great, and the staff were most accommodation and helpful. There is no air-conditioning in the rooms, and I guess in summer they may get a little warm. You can open the windows, but the hotel is on the main flight path and so if the wind is westerly, the planes will fly over the hotel , and with the windows open this may be a little bit noisy.

We couldn't fault the staff or the hotel. It's a lovely place and the staff are so friendly and efficient. The courtesy car was very useful, picking us up from the airport and dropping us off in St Peter Port when we wanted. The room (a silver junior suite) was lovely and accommodated my wife and I and our two children perfectly.

The Fermain Valley hotel has had a good reputation for many years now and it still deserves this reputation. Other reviews on this site cover it pretty well.The staff are helpful, professional and good natured - well done to all of them that we met. The courtesy car service was particularly useful to us and even collected us from "Town" at 10.15 at night!

Now - a few tips. If you require a turndown service or any other options, make sure you tick the correct box/s on your registration card CLEARLY on arrival. If you forget and do not do this you may find it difficult to rectify this later. The computor does not apparently accept changes easily so we were informed. I asked twice, was assured that the service would be provided for the rest of our stay but it was not. In my opinion this system is not good enough for such an otherwise excellent hotel and was mildly annoying. A system which cannot be updated easily on the spot is "not worthy of its hire"

The Rock Garden is a rather trendy steak bar - very well done (no pun intended) it must be said. It has a really good atmosphere and is "Jumping" at the weekends, so if you need a table book early
Some of the main building Silver rooms are pretty close to it , so for peace and quiet go for Gold or Platinum rooms.

The gold rooms are excellent and CLEAN! If you are a light sleeper beware of a top floor room (early 30 numbers) affected by early morning noise from the, I believe, large hot water boiler which lurks somewhere at the rear and came on EARLY, around 4AM in our case. It awoke us with a start.
If in doubt check when booking to avoid this problem.

These notes are meant to be helpful NOT a critisism of an otherwise excellent hotel.

Fermain Bay,considered one of the best on the island, is just down the lane from the hotel and reached on foot. It is not to be missed

My wife, our friend and I returned from a five night stay at the Fermain Valley Hotel at the beginning of September.
 
Unfortunately the silver room that I booked was in an annexe of the hotel (THE VENUE) which was a short but steep walk away from the main Hotel and I was not advised that it was unsuitable for disabled people as there was no lift.
 
Gavin very kindly relocated us into the main building for four of the five nights.
 
Next time I book (and there will definately be a next time) I will make sure to book a Gold 
Room, with a balcony, in the main building.
 
All the staff, (from every corner of Europe including Wales) the managers, receptionists,  
waiters/waitresses, barmen (Ocean Bar & Rock Garden), domestic cleaners and the drivers 
of the complementary courtesy transport were very friendly, courteous and professional.
 
We all found the breakfasts and evening meals in the Ocean restaurant to be varied, 
faultless and sufficient. Full marks to the kitchen staff. One night I asked for a T bone steak, 
it wasn’t on the menu but they managed to find me one, cooked to a 'T'.
 
We; three senior, young at heart, wrinklies, used the cocktail bar at the Rock garden most 
Evenings partaking of Sam’s cocktails, if you like cucumber with your Hendricks gin you must
try his “ LILLY PAD” cocktail. It was such a pity, that as residents, we were unable to book a table in the Rock 
restaurant. 
The restaurant appeared to be booked by a majority of non- residents,  I can’t fault them! All I would suggest is, 
if you are planning a stay at the Fermain and you enjoy a steak from around the world, you
 should contact the 
hotel several weeks before your holiday and book a table. Especially for Saturday nights. 
  I WILL!!!