Very well equipped hotel with everything one could want in the room and an excellent breakfast. Good value for money.
But......
I booked the cheapest room advertised. There was no mention at the point of sale that it was in an annexe, a steep climb from the main hotel. This was made clear after booking by an eMail from the hotel; but not having stayed before it is difficult to construct an accurate impression of the annexe and the nature of the hill between it and the hotel in advance (I tried and failed by looking on the hotel website). It is steep and as someone with heart disease it probably wasn't the best option for me carrying a case! I arrived after dark and realised in the morning that it was possible to drive between the hotel and the annexe - but this was not explained or suggested. Also, having advised that I was arriving by boat with a car it would have been intelligent of someone to advise in advance that the main road from the port to the hotel was blocked by roadworks and a complex diversion was necessary. This incurred a further delay to an already delayed journey (bad weather). Overall, a very functional 4 star hotel but lacking heart and soul, in my judgement.

We stayed in a Platinum room with lovely views across the valley and out to sea from the French doors and balcony. The room was large and nicely furnished with all normal accessories included plus a decanter of sherry. The food in both restaurants was superb and the staff without exception were very professional and friendly.

My boyfriend and I booked a Seaview room as a treat after a very busy year, but we were not leaving with the smiles we expected. Everyone raves about this hotel, and I agree, the room was beautiful the food at the Rock Garden was the best meal I've had. So what went wrong? Well we went for a swim at the pool and the sauna was off, just with a small note advising you need to ask at reception for it to be turned on, ok fine, but there's no phone to call reception and we hadn't brought our mobiles (because we were swimming) so unless we walk through the hall and restaurant in our swimming stuff we couldn't get it on. More importantly, after our short trip the pool my hair was dyed a horrible green colour, which would not wash out. Apparently something that happens quite a lot, not that the manager wanted me to know. I felt like a nagging teenager who was just annoying them. I was given a pint of tomato juice to fix it myself, and when it didn't work I was given a carton and told to try again. Eventually (after about an hour and too many showers) my hair was relatively back to normal, but still had no apology from anyone. Was just advised the pool chemical levels were normal and it was essentially my own fault for being blonde. At this point we really were not sure whether or not to stay, we had both been looking forward to the meal at the Rock Garden, after a lot of tooing and frowing, we were grudgingly offerer a free drink and something off the meal. Which was so worth it. The restaurant was amazing, the 2 Liverpool guys were hilarious and so apologetic for the green hair incident. The manageress also appollogised for the hair incident despite it having nothing to do with the restaurant. They saved our stay! If it hadn't been for them, we would have been very disappointed! Will definitely return to the Rock Garden, but unlikely to stay at the hotel again.

We stayed here for three nights over Christmas on an all inclusive package (not including drinks). The hotel is lovely, perched high on the hillside with fab views down the hill and out to sea. It was beautifully decorated for Christmas and had a lovely ambience. The staff were unfailingly excellent. Friendly and efficient.
There was an afternoon tea laid on for us when we arrived - the full monty; sandwiches (without crusts, obviously), scones and cakes.
The food was excellent and even with having to feed a number of us on Christmas day, the food was still served promptly and was delicious.
Walking down to the beach you can go in both directions along the cliff path walks and if you go left, you will end up in St Peter Port. But it's a challenging walk, so take sturdy shoes and wear layers!
My niggles were few. My room was baking hot even with no radiators on, the iron in the wardrobe took up most of the hanging space and I had a hair dryer with the shortest flex ever which required me to perform Houdini like manoeuvres to dry my hair. There was only one free plug socket in the room - at floor level. So to make a cup of tea, I either had to boil the kettle at floor level or unplug the fridge or telly to do so. My final whinge is the piped music. You couldn't escape it - it was too loud and they played the same Christmas CD on loop. For three days. Nice unobtrusive classical music would have been acceptable, if required at all.
But they were minor niggles and overall we had a wonderful time and it was a very relaxing way to spend Christmas. Oh and they gave us all a Christmas stocking filled with goodies - I now possess a splendid chopping board with a map of Guernsey on it. It was a nice touch.

Stayed for one night only in "The Venue" hotel, which an annex to the Fermain Valley. The room was furnished to a high standard. Very clean and well decorated. Had a meal in the "Rock Garden" restaurant, which is mainly for steak (they do other dishes). My steak was perfectly cooked. Restaurant staff polite, welcoming and friendly.

Overall had a comfortable nights sleep. Reception staff friendly and welcoming.

Will be back?.... You bet I will!

The hotel has everything you could wish for, therefore shall be returning in the future. Great views from Gold room no 34 but abit disappointed as not as big as lower floor rooms no17 onwards as shown on website. Tried to point this out to a member on reception and was told bathrooms ect were the same size.! but tried with another member of staff and was excellent and was very helpful and showed us a selection of different rooms. but abit late as near to end of our stay .Shame as everyone else is very polite and gave great service .Food excellent a bit expensive in restaurants but bar meals are available .Lovely pool abit of a steep walk to the beach but I am told staff will run you down if requested .Best hotel all round we have stayed on in Guernsey in years. Hope to return very soon.

Thoroughly enjoyed my time here. The restaurants are fantastic

Excellent hotel, albeit with one or two unusual plumbing issues

Thoroughly enjoyed my time here. The restaurants are fantastic

We booked a 4 night stay with my 9 and 10yr old and in laws. Lovely hotel, frontline staff, waiters etc are very good however, the senior staff seem to lack the sparkle factor and rather than try and accommodate your request or offer a compromise, the word No seems to be used a little too often. My wife swam in the pool only to find her hair turn green! 2 other ladies had this experience too. Rather than apologise and offer a solution, the reception manager told us effectively it was my wife's fault as she had blonde hair!! We also requested an extra night at the end of our break as we were actually having a nice time. No incentive offered to entice us to stay the extra night when i asked, the price is the price!. Very shortsighted as we would have spent money in the bar, tea rooms and restaurants but instead you had an empty room! The Rock Garden restaurant is awesome, the 2 lads behind the bar are worth their weight in gold as is the restaurant manageress. The other managers could learn a thing or 2 from them! I doubt we will visit again, those working at the "coal face" are a credit to themselves. The managers let you down I'm afraid.

Stayed her for 3 nights at beginning of November. Thoroughly enjoyable experience which started with the booking as the hotel organised everything. Friendly and helpful staff (especially Gavin). Great location even if weather not good. Ate in both restaurants at hotel and had one of the best steaks we have ever eaten. Used local buses which were excellent although hotel organised transfers to and from airport. Hotel managed and maintained to a high standard which added to the overall enjoyment.

We last stayed here 5 years ago and remember it as good then. It seems even better now. Friendly check in with Gavin, comfortable clean gold room with an excellent view down the valley to the sea, to the lovely food in the Ocean restaurant and the friendly staff throughout. All in all a very good stay and I think we will not wait another 5 years before we return!
Highly recommended.

Superb service including their driver picking me up by car for free after finishing a costal walk and taking me to the airport. Great views from my room which was very comfortable and I enjoyed having a real key for once and windows that opened so the room wasn't too hot at night. The pool, sauna, very cosy lounge and tea room were great too and the food was excellent. I can't wait to go back.

We stay here only for one night, but hotel, service and restaurant is amazing. Rooms are nice , comfortable and with lovely view . Highly recommend to everyone who looking nice place for romantic weekend.

Lovely room, lovely view, lovely staff!!

Our room was immaculate and beautifully presented, and the food (the Rock Garden for dinner and Ocean for breakfast) was fantastic.

I wouldn't hesitate to come back and hopefully will do very soon!

This hotel is lovely. The grounds are really well maintained, staff very attentive, breakfast was delicious and location was great - very close to a beach and walks. The free transfer service was fantastic too - a real bonus! They even have a cinema, which I can imagine would be fun for a cold winter's evening. Nice turndown service, and even a complimentary carafe of sherry in room.

The only negative was that my room, which was the cheapest one available by my own admission, was away from the main hotel block (2 minute walk), was quite small and overlooked the car park. A larger room with a half decent view would have got this hotel 5*.

If you can afford one of the better rooms - take it! I'd certainly come back here with my wife and stay in one of those.

All the hotel was very clean the surrounding gardens were well laid out, parking area plenty of room, excellent staff, nothing was too much trouble, provided transport to the time requested there and back to St Peters Port,

Had a lovely time staying here over Halloween weekend and could not find fault with anything. We were met on Friday by a very helping guy at the front desk (did not get his name annoyingly) who showed us round and then took us to our room. The room was spacious and spotless and the free decanter of sherry was a lovely touch. All toiletries were provided and the terrace was a lovely addition with views of the valley down to the sea. Would recommend breakfast in your room - we ate ours on the terrace it was so warm!

Another stay, this time just for one night. If anything, this was an even more pleasurable experience than previous visits - which I would have thought was impossible! All my preferences were remembered from previous stays. I had a really comfortable night in a Gold room on the front of the hotel. A lovely bathroom, with a superb walk-in shower made things absolutely perfect. I enjoyed a glass of (complimentary) sherry in the room, as usual. Housekeeping remains impeccable. Viera was once again a real star. This does not take anything away from Dan, or any of their colleagues. The English breakfast in the morning was lovely - probably the finest bacon and sausages I have ever had, and superb scrambled eggs. The "Tennerfest" dinner menu was lovely, and very reasonable. I had recommended the hotel to some new found friends, and they, too, much enjoyed their stay. A separate review may be posted by them. Once again, the courtesy car service was invaluable. As usual, I was really sorry to leave! I am returning for another overnight stay in six weeks, and I shall keep returning. This is one of my two favourite hotels of all time. My heartfelt thanks to the whole team.

Spent an amazing 3 nights at this hotel with my partner. We were met at the airport and taken to the hotel in the courtesy bus. My partner has a mobility scooter and this was no problem. From the moment we arrived at the hotel we were made so welcome. Such friendly staff who go overboard to help you. The view from our room was just lovely with a small balcony to sit out and admire the sea view.

The room had complimentary sherry which was a super touch. It was lovely to have bath robes and slippers provided. Fantastic wardrobes!

The food in both restaurants was incredible. My partner said it was the best steak he had ever eaten! Again the staff were so attentive.

The hotel has wonderful outside space with comfortable sofas and chairs and even a delightful cinema which we had all to ourselves.

This has to be the most friendliest hotel we have stayed in and couldn't fault it. Can't wait to return.

Having recently spent 8 days at the Fermain Valley Hotel I have to say that the welcome we received from all the staff was excellent. Our room and the view we had over Fermain Bay was lovely. The food was also good and we would hope to return next time we visit Guernsey

Lovely room with beautiful, fresh, luxurious and spotless linen (both bedroom and bathroom) Sherry to help us relax! Unpretentious, relaxing hotel with soperb staff who made us feel so welcome. GM Gavin went out of his way to help guests feel at home from home

At the end of July myself and my Wife stayed at the Hotel for a week celebrating our 30th wedding anniversary we booked a platinum room for this special occasion the room was superb the views from the balcony fantastic and the little extras supplied in the room made things that extra special.
The first evening we dined in the Ocean restaurant the food was delicious and the restaurant staff made us feel very welcome and looked after us nothing seemed to much trouble for them. In the morning we came to the restaurant for breakfast spoilt for choice is an understatement
The second evening we ate in the Rock Garden Steakhouse again superb best steaks ever.
The evening of our anniversary we returned to our room to find cards from the Hotel Staff congratulating the both of us and Roses and Rose petals on the bed.

We made good use of the indoor heated pool walked through the fantastic gardens down to the bay.

The Hotel also has its own courtesy car to take you to and from the airport and also into St Peter Port. The bus stop is just a couple of minutes away you can go anywhere on the island for £1

Both of us had such a great time we returned again at the end of August for another week of pampering.

The staff are brilliant

Thank you!
Graham & Lynda.

First time in Guernsey, picked the Fermain Hotel because of the good reviews. We were not disappointed. Friendly, informative staff who made us feel very welcome. The hotel was spotlessly clean and had a comfortable relaxed atmosphere to it. The views were stunning and the beautiful weather made it all the more enjoyable. We ate in the resturant twice. On both occasions the service was timely and the food was first class. The ultimate test for a hotel is whether you would return and the answer to that is - yes we certainly would.

Very welcoming reception staff. Spacious room with lovely views. Spotlessly clean. Courtesy vehicles very useful. Excellent food including Tennerfest menu - be sure to book at this time.
Would highly recommend.