Stayed for two nights with a deal on flights and accommodation including a bottle of prosecco. The Hotel arranged a free airport transfer and when we arrive the Reception staff were very welcoming and friendly.
The hotel offers free shuttle transfers into St. Peter's port which I used several times.

The hotel has two restaurant which looked lovely but I did not eat at them because I had restaurants booked before I arrived.
The bar has very knowledgable and fun staff.
The hotel is in a beautiful location and the views down the valley are amazing, even in gloomy February. Highly recommend the hotel and I would stay there again.

A glorious hotel. The staff were caring and went above and beyond the call of duty to make us feel welcome. Our rooms were stylish, comfortable and best of all for me (a light sleeper) dark and quiet at night. The complementary sherry and chocolates were a treat and really made us feel extra fancy.
We enjoyed the restaurant immensely! I will definitely be coming back.

In so many ways, this is finest class hotel we have stayed in Guernsey. Booking the hotel and travel through Blue Island Air is simple and efficient. Once you land, you are met by a hotel car and chauffeur. Reception is so friendly, the bar and restaurants all comfortable and high quality. The rooms [over time we have had a balcony room for summer visits, a different one in the winter] are splendidly furnished, even to the point of having a decanter of sherry as well as fruit provided. The location of the hotel is to the south of St Peter Port, away from any evening noise of town yet close enough for a gentle stroll along the coast if you wish or the use of the hotel car if you prefer. Your also have a spa, swimming pool and delightful terraced gardens looking down to the sea, We visit Guernsey regularly and this is now our first choice of hotels

Beautiful hotel with lovely, caring & helpful staff. Food in both restaurants excellent. Silver room delightful. Having a car available to take you places was a bonus, we used it for a shopping trip into town & again to go into town for dinner on Saturday night, Mario the driver was very friendly & helpful. Very relaxing & restful stay. Thank you Fermain Valley Hotel X

This is very short and sweet as everything was perfect! The room amazing, clean, cozy, stylish. Complimentary sherry, chocolates and the normal tea and coffee but also amazing ground coffee. The view from my balcony was amazing (room 36) the room was silent all night and pitch black. The evening half board was beautiful and the surroundings lovely. Breakfast was fast and good. Only thing was the bacon was overcooked so did resemble card board but that is a very minor point. You can have breakfast in your room with no room service charge, which is fantastic. Big soft towels and robe for you in the bathroom and beautiful toiletries and shower. The staff were so helpful and friendly. All round 10/10 and that was without even a visit to the pool ❤️

All of the staff are very friendly, helpful and knowledgeable. The food is great. The rooms are lovely and all the little touches make it a special place to stay. Good location just outside of the town. The hotels complimentary driver will take you to various locations and the local bus service is great for getting round the island

Very well equipped hotel with everything one could want in the room and an excellent breakfast. Good value for money.
But......
I booked the cheapest room advertised. There was no mention at the point of sale that it was in an annexe, a steep climb from the main hotel. This was made clear after booking by an eMail from the hotel; but not having stayed before it is difficult to construct an accurate impression of the annexe and the nature of the hill between it and the hotel in advance (I tried and failed by looking on the hotel website). It is steep and as someone with heart disease it probably wasn't the best option for me carrying a case! I arrived after dark and realised in the morning that it was possible to drive between the hotel and the annexe - but this was not explained or suggested. Also, having advised that I was arriving by boat with a car it would have been intelligent of someone to advise in advance that the main road from the port to the hotel was blocked by roadworks and a complex diversion was necessary. This incurred a further delay to an already delayed journey (bad weather). Overall, a very functional 4 star hotel but lacking heart and soul, in my judgement.

We stayed in a Platinum room with lovely views across the valley and out to sea from the French doors and balcony. The room was large and nicely furnished with all normal accessories included plus a decanter of sherry. The food in both restaurants was superb and the staff without exception were very professional and friendly.

My boyfriend and I booked a Seaview room as a treat after a very busy year, but we were not leaving with the smiles we expected. Everyone raves about this hotel, and I agree, the room was beautiful the food at the Rock Garden was the best meal I've had. So what went wrong? Well we went for a swim at the pool and the sauna was off, just with a small note advising you need to ask at reception for it to be turned on, ok fine, but there's no phone to call reception and we hadn't brought our mobiles (because we were swimming) so unless we walk through the hall and restaurant in our swimming stuff we couldn't get it on. More importantly, after our short trip the pool my hair was dyed a horrible green colour, which would not wash out. Apparently something that happens quite a lot, not that the manager wanted me to know. I felt like a nagging teenager who was just annoying them. I was given a pint of tomato juice to fix it myself, and when it didn't work I was given a carton and told to try again. Eventually (after about an hour and too many showers) my hair was relatively back to normal, but still had no apology from anyone. Was just advised the pool chemical levels were normal and it was essentially my own fault for being blonde. At this point we really were not sure whether or not to stay, we had both been looking forward to the meal at the Rock Garden, after a lot of tooing and frowing, we were grudgingly offerer a free drink and something off the meal. Which was so worth it. The restaurant was amazing, the 2 Liverpool guys were hilarious and so apologetic for the green hair incident. The manageress also appollogised for the hair incident despite it having nothing to do with the restaurant. They saved our stay! If it hadn't been for them, we would have been very disappointed! Will definitely return to the Rock Garden, but unlikely to stay at the hotel again.

We stayed here for three nights over Christmas on an all inclusive package (not including drinks). The hotel is lovely, perched high on the hillside with fab views down the hill and out to sea. It was beautifully decorated for Christmas and had a lovely ambience. The staff were unfailingly excellent. Friendly and efficient.
There was an afternoon tea laid on for us when we arrived - the full monty; sandwiches (without crusts, obviously), scones and cakes.
The food was excellent and even with having to feed a number of us on Christmas day, the food was still served promptly and was delicious.
Walking down to the beach you can go in both directions along the cliff path walks and if you go left, you will end up in St Peter Port. But it's a challenging walk, so take sturdy shoes and wear layers!
My niggles were few. My room was baking hot even with no radiators on, the iron in the wardrobe took up most of the hanging space and I had a hair dryer with the shortest flex ever which required me to perform Houdini like manoeuvres to dry my hair. There was only one free plug socket in the room - at floor level. So to make a cup of tea, I either had to boil the kettle at floor level or unplug the fridge or telly to do so. My final whinge is the piped music. You couldn't escape it - it was too loud and they played the same Christmas CD on loop. For three days. Nice unobtrusive classical music would have been acceptable, if required at all.
But they were minor niggles and overall we had a wonderful time and it was a very relaxing way to spend Christmas. Oh and they gave us all a Christmas stocking filled with goodies - I now possess a splendid chopping board with a map of Guernsey on it. It was a nice touch.

Stayed for one night only in "The Venue" hotel, which an annex to the Fermain Valley. The room was furnished to a high standard. Very clean and well decorated. Had a meal in the "Rock Garden" restaurant, which is mainly for steak (they do other dishes). My steak was perfectly cooked. Restaurant staff polite, welcoming and friendly.

Overall had a comfortable nights sleep. Reception staff friendly and welcoming.

Will be back?.... You bet I will!

The hotel has everything you could wish for, therefore shall be returning in the future. Great views from Gold room no 34 but abit disappointed as not as big as lower floor rooms no17 onwards as shown on website. Tried to point this out to a member on reception and was told bathrooms ect were the same size.! but tried with another member of staff and was excellent and was very helpful and showed us a selection of different rooms. but abit late as near to end of our stay .Shame as everyone else is very polite and gave great service .Food excellent a bit expensive in restaurants but bar meals are available .Lovely pool abit of a steep walk to the beach but I am told staff will run you down if requested .Best hotel all round we have stayed on in Guernsey in years. Hope to return very soon.

Thoroughly enjoyed my time here. The restaurants are fantastic

Excellent hotel, albeit with one or two unusual plumbing issues

Thoroughly enjoyed my time here. The restaurants are fantastic

We booked a 4 night stay with my 9 and 10yr old and in laws. Lovely hotel, frontline staff, waiters etc are very good however, the senior staff seem to lack the sparkle factor and rather than try and accommodate your request or offer a compromise, the word No seems to be used a little too often. My wife swam in the pool only to find her hair turn green! 2 other ladies had this experience too. Rather than apologise and offer a solution, the reception manager told us effectively it was my wife's fault as she had blonde hair!! We also requested an extra night at the end of our break as we were actually having a nice time. No incentive offered to entice us to stay the extra night when i asked, the price is the price!. Very shortsighted as we would have spent money in the bar, tea rooms and restaurants but instead you had an empty room! The Rock Garden restaurant is awesome, the 2 lads behind the bar are worth their weight in gold as is the restaurant manageress. The other managers could learn a thing or 2 from them! I doubt we will visit again, those working at the "coal face" are a credit to themselves. The managers let you down I'm afraid.

Stayed her for 3 nights at beginning of November. Thoroughly enjoyable experience which started with the booking as the hotel organised everything. Friendly and helpful staff (especially Gavin). Great location even if weather not good. Ate in both restaurants at hotel and had one of the best steaks we have ever eaten. Used local buses which were excellent although hotel organised transfers to and from airport. Hotel managed and maintained to a high standard which added to the overall enjoyment.

We last stayed here 5 years ago and remember it as good then. It seems even better now. Friendly check in with Gavin, comfortable clean gold room with an excellent view down the valley to the sea, to the lovely food in the Ocean restaurant and the friendly staff throughout. All in all a very good stay and I think we will not wait another 5 years before we return!
Highly recommended.

Superb service including their driver picking me up by car for free after finishing a costal walk and taking me to the airport. Great views from my room which was very comfortable and I enjoyed having a real key for once and windows that opened so the room wasn't too hot at night. The pool, sauna, very cosy lounge and tea room were great too and the food was excellent. I can't wait to go back.

We stay here only for one night, but hotel, service and restaurant is amazing. Rooms are nice , comfortable and with lovely view . Highly recommend to everyone who looking nice place for romantic weekend.

Lovely room, lovely view, lovely staff!!

Our room was immaculate and beautifully presented, and the food (the Rock Garden for dinner and Ocean for breakfast) was fantastic.

I wouldn't hesitate to come back and hopefully will do very soon!

This hotel is lovely. The grounds are really well maintained, staff very attentive, breakfast was delicious and location was great - very close to a beach and walks. The free transfer service was fantastic too - a real bonus! They even have a cinema, which I can imagine would be fun for a cold winter's evening. Nice turndown service, and even a complimentary carafe of sherry in room.

The only negative was that my room, which was the cheapest one available by my own admission, was away from the main hotel block (2 minute walk), was quite small and overlooked the car park. A larger room with a half decent view would have got this hotel 5*.

If you can afford one of the better rooms - take it! I'd certainly come back here with my wife and stay in one of those.

All the hotel was very clean the surrounding gardens were well laid out, parking area plenty of room, excellent staff, nothing was too much trouble, provided transport to the time requested there and back to St Peters Port,

Had a lovely time staying here over Halloween weekend and could not find fault with anything. We were met on Friday by a very helping guy at the front desk (did not get his name annoyingly) who showed us round and then took us to our room. The room was spacious and spotless and the free decanter of sherry was a lovely touch. All toiletries were provided and the terrace was a lovely addition with views of the valley down to the sea. Would recommend breakfast in your room - we ate ours on the terrace it was so warm!

Another stay, this time just for one night. If anything, this was an even more pleasurable experience than previous visits - which I would have thought was impossible! All my preferences were remembered from previous stays. I had a really comfortable night in a Gold room on the front of the hotel. A lovely bathroom, with a superb walk-in shower made things absolutely perfect. I enjoyed a glass of (complimentary) sherry in the room, as usual. Housekeeping remains impeccable. Viera was once again a real star. This does not take anything away from Dan, or any of their colleagues. The English breakfast in the morning was lovely - probably the finest bacon and sausages I have ever had, and superb scrambled eggs. The "Tennerfest" dinner menu was lovely, and very reasonable. I had recommended the hotel to some new found friends, and they, too, much enjoyed their stay. A separate review may be posted by them. Once again, the courtesy car service was invaluable. As usual, I was really sorry to leave! I am returning for another overnight stay in six weeks, and I shall keep returning. This is one of my two favourite hotels of all time. My heartfelt thanks to the whole team.