We came to this wonderful hotel to celebrate our 30th Wedding anniversary. I had read mostly good reviews about the hotel and also had an excellent review from a friend who had stayed here with her husband in June. So I was not put off by some of the negative reviews of this hotel - I am SO glad I wasn't. I think the people who are writing such negative reviews were staying in a different hotel! I can't answer for what it is like in the annexe as we had a Gold room (no 32) in the main house.
We arrived an hour early but Daniel who was on reception greeted us very warmly and invited us to sit out on the verandah with a glass of Prosecco each (which I thought we would have to pay for but when final bill came we realised it had not been charged for - a lovely touch) until the room was ready. When initially shown the room we were a bit disappointed to discover it was not one of the advertised Gold rooms which look very spacious (and in fact were on the floor below us). However, the disappointment was soon gone when we walked out on to the balcony and saw the stunning view down across the beautiful hotel gardens to the sea. The kingsize bed was very comfortable, a fair amount of storage for clothes was available, excellent selection of tea, coffee, drinking chocolate and biscuits which were re-stocked every day. This is also the first hotel we have visited that supply an abundance of little UHT milks although we bought fresh milk and kept it in the fridge. The fridge was stocked with four bottles of water every day and a decanter of sherry was also refilled every day - not normally sherry drinkers we were converted with this one - lovely! TV is low down towards the ground but it didn't cause us a problem watching it. Bathrobes and slippers provided. Good powerful shower. Cleanliness excellent - housekeeping work very hard to keep the rooms looking so clean. The only downside to the bedroom was that there was no airconditioning which we were very surprised at for a four star hotel (first one we have stayed in without it) and our 10 day stay here was in the most beautiful hot weather! A fan was provided but this didnt really do much to alleviate the heat. Talking to Gavin the relations manager he explained that air conditioning has not been installed due to cost but that it is something that is being looked at. Hope that before we visit again that it has been put in.
The food in this hotel is absolutely excellent. Breakfasts were amazing with a vast selection of fruit juices, cereals, fresh fruit salad (and no, not out of a tin, it really was fresh), meats, cheeses, pineapple and melon slices, croissants and pastries, yoghurts. On top of that your orders are taken for a cooked breakfast which is freshly cooked for each table so none of this buffet style where you end up with just a warm breakfast. Tea, coffee and toast brought to your table. Service was absolutely excellent, the waiting staff were all very efficient and friendly. I was particularly impressed with Greg who remained very calm when one woman started complaining quite loudly about the cooked breakfast (couldn't see why she was complaining personally!). Apart from her I didn't hear any complaints from residents throughout our stay. We were fortunate to be there for the last hotel barbecue of the season although unforunately it rained on the scheduled day. However it still went ahead in the restaurant and the food was again fantastic. A young singer was there to entertain as well. I was very impressed with Dane, the waiter, who realised our table was a bit wobbly and so found some card to wedge under the table which was really thoughtful of him. It's touches like this that leave a good impression.
On our anniversary day we booked a table for the Rock Garden Steak House attached to the hotel - we were not disappointed! The steaks were cooked to perfection - one medium rare and one well done -both excellent. Atmosphere was lovely in there, the staff were all very friendly, efficient and professional. It was a lovely surprise to also find an anniversary card from all the hotel staff on the table, Again a really lovely touch to add to making this such a fabulous hotel.
In the afternoon we also had tea and cakes from the tea room in the hotel - this is something you MUST do - cakes are divine!
There is a SMALL swimming pool and sauna which we used quite frequently and had to ourselves each time. If you are a serious swimmer this pool wont be enough for you - you can do a length in 6-7 breast strokes. However, it is the warmest pool we have ever been in - it was like a bath! Ample for us but like I say not if you want to swim lengths.
The hotel also has a library (stocked with lots of books) and a lounge plus a room to connect up a laptop and work if wanted. Free WIFI throughout the hotel and connection was always there without any problems. Up in the annexe there is a cinema, which we didnt actually use. However, you only have to book a time with reception and you can view your own DVD's or hotel choice on a big screen.
I have to say we are glad we were in the main house and not in the annexe as it is a fair way from the main hotel up a fairly steep path. Guests need to come down every morning to the main hotel for breakfast which is fine if its sunny but not so good if raining. So go for the main house if you are able.
If you are coming by Condor ferry with your own car it is easy to get to the hotel. Come out of the port, turn left at the roundabout, along the promenade (20mph restriction) to the end and then follow a steep winding road until you get to a mini roundabout at the top. Take a left there and then follow the road along. You will shortly see a sign saying The Venue (which is the annexe) opposite a pub called the Fermain Tavern. If you are stayin in the annexe you can turn in to the car park there and then walk down the path to the hotel reception. If you are staying in the main house you need to drive just past the Venue and then take the next left down a narrow steep hill and then take the next left into the main car park (which is not big). From there you can easily get to reception. Leave your bags in the car until you know which room you have been allocated. There are lifts available.
I know I have said a lot but I just wanted to make sure that you had a good impression of this hotel as quite a few negatives have been said about it. We only ever stay in four star hotels and I have to say this is by far the best one yet (despite no air conditioning!)
Guernsey itself is a wonderful place to stay. So easy to get around it. Lots of lovely places to walk, drive, beaches to sit/swim/surf on. Loads of excellent places to eat and drink. Boat trips over to the islands of Herm, Sark and Alderney (try and get at least one in). Guernsey residents very friendly, helpful and interesting to talk to. Places we visited included the Underground German Hospital, Saumarez Park, Sausmarez Park (yes two different places), all the beaches, walked the cliff paths for miles, ate in several good places including Dix Neuf, La Perla, The Terrace and found numerous excellent coffee/tea rooms around the island. You will not be disappointed in your visit I'm sure and if you stay at The Fermain Valley Hotel you really will NOT be disappointed. Thank you to all the staff for making our wedding anniversary such a wonderful occasion. WE WILL BE BACK!!

Great food, excellent service beautiful situation. Friends 80th birthday in Guernsey with friends from Guernsey and Australia. Never been here before but loved it. Very highly recommended. The servers Solene and Vlad were superb

We came here for our honeymoon and i have to say this hotel and its staff are a credit to guernsey. We stayed in the platinum room number 26 that is smack bang in the centre of the hotel offering an amazing view of the valley. The bar manager in the rock garden was talented fun and informative..great martinis!!. The ocean restaurant offers sublime food and is covered by a vlad a fantastic guy who made us feel like royalty he made my pregnant wife an amazing alcohol free cocktail and for me a great martini (again) Reception were helpful and nothing was too much trouble. The valley is wonderful too

Beautiful hotel and grounds. 10 min walk to beach that has a small cafe. Hotel shuttle service takes you to any destination on island but doesn't pick you up for return journey, but thats no issue with the various bus routes around the island.

We stayed here for one night on business. Unfortunately, we were not in the main building which was a shame. The Venue is only a short walk across the gardens though and we were shown to our room by car so not really a problem. Ate in the hotel Rocks restaurant which was a brilliant meal. Breakfast was equally good and cooked to order. The bar boasted 39 gins but despite this I stuck to Hendricks. We sampled the tea rooms which offered home made cakes and teas and great prices. The down side was the surly receptionist and staff. A smile costs nothing but goes along way to making people feel really welcome. Having stayed many times in the Duke of Richmond we fancied a change but for the staff, I would probably have favoured the Fermain Valley Hotel. Also, no aircon in room which was very hot and whilst the windows open the curtains are interlined and so air is blocked. Room was nice though and everything needed was provided. Overall, very good.

We stayed here as a family of three end August - early September 2016 for 5 nights.
Overall, the cleanliness, quality of accommodation and dining as well as service (staff are empowered to fix issues and try hard to help) exceeded our expectations. Our only regret is that when using booking.com to purchase the room, we could not tell from the photos what type of room we would get. We were disappointed with the size of our room (49 - see more info below) but the staff managed to move us twice - which was a hassle, since they were almost fully booked, but worth it. Breakfast is great since hotel residents can choose from a range of hot / cold items for free from the table menu: we tried most of the dishes between us during our stay and all were good and served quickly - really among the best we have experienced anywhere. We also ate an evening meal in their Steakhouse restaurant - good food (meat-focused obviously), service and cocktails, but music increased in volume by 8pm and was too noisy for a quiet family dinner, but fine for younger people on a night out. We did not try the Ocean restaurant which is a la carte, but probably that is more civilised. Overall advice is to stretch your budget to pay for a better room unless you are out all day/evening. Do walk at least once down the road to Fermain Bay which is a stony beach, but has a high-quality bistro cafe where you can pay by card and have lunch with a view. We would recommend this hotel and would choose to stay here again.

I have been staying at the Fermain Valley for a couple of days every week on business for the last three months so I am in a good position to review this hotel.

Quite simply it is excellent. The staff are all very friendly, the rooms and entire hotel are spotlessly clean, the food is extremely good and the location is beautiful.

If you like steak dinners then you must visit the Rock Garden which is one of two restaurants attached to the hotel, it really is very good.

The hotel offers a shuttle service that, subject to availability, can drop you into town / pick you up from the airport etc.

Should you have time to walk down to the bay there is a really good beach bar which serves food until late afternoon (about 4pm I think) but be warned that it is a very steep climb back up to the hotel from the bay.

We were in the venue building which is a short walk from the main hotel. Whilst it was pleasant (and the staff were all great) I find it hard to justify the price which was £150 a night. Our room was a reasonably sized double, comfortable and clean but I was surprised there was no air conditioning or fan and the weather was hot. We were picked up by the complementary taxi and dropped the following day into town. The second booking a week later was a little less successful, the taxi wasn't available (there was apparently a wedding on, although one of the cars was in the drive), the feather bedding wasn't swapped as on the first night (unfortunately for me I can't have feathers), the decanter of sherry wasn't removed (ok maybe that sounds a little fussy but i don't like alcohol around so I had asked in advance, and asked a second time at the desk), and our dinner was quite late which again isn't a huge deal but I was staying with a young child and yes, I did book well in advance). There was no choice of restaurant on either night again because of weddings. Maybe i'm being a bit harsh, it's probably great to have a private hire but it's a bit like being fitted in amongst other people's more important weddings in a room which is above a wedding venue. No idea what the cinema was about, there was no information about it, I think you are supposed to hire the whole thing if you want to see a film.

If this review was only being written about the staff it would be a 5 star review, but I have to take into account the whole stay. We were picked up from the airport by Pedro,who was very polite and helpful throughout our stay. Check in was easy- we arrived around midday and given that check in is from 2, only one of the rooms was available, so we went to the bar for a drink and by the time we had had our drink the other room was ready. The four star rating is due to the room. Other reviews have mentioned some of these points, but the only available plug socket to charge phones or boil the kettle was low down by the bathroom door. The kettle is hidden away in the wardrobe! The toilet roll holder is located behind your head in the bathroom!! There is absolutely no ventilation in the room other than opening windows and doors, which then welcomes in any outside noise and moths, etc at night!!!
The cold tap in the sink runs mostly warm, and yes, the planes fly right over head. Is all of this a disaster? No, not really- it would most certainly not put me off from staying again given the location in the beautiful bay, about a 20-30 minute walk from St Peters port where a lot of attractions are. The planes don't fly all night- I think the latest we heard on our weekend was around 9.30 when we were still in the bar area, and I wasn't woken up in the morning by a plane. The views from the rooms and bar areas are lovely on a sunny day looking out at the sea. The staff are a credit to the hotel, every one of them was welcoming, friendly and went out of their way to make our stay pleasant. The food was of a good quality both for breakfast and dinner. The bar and restaurant staff In particular were kept busy during our stay but would always stop to take a drink order with a smile! Also worth a mention is the cafe at the bottom of the road- be sure to visit and take in the lovely setting, the atmosphere and food is good too!

Location of hotel in very convenient, but be careful of the road in and out of hotel as it is very narrow. Service was very good and staff friendly and helpful. We ate in both restaurants and enjoyed the food - although the Argentinean Rib-eye steak in the Rock Garden, was tough.

We booked a 7 night package plus an extra night as part of a 2 week stay at the Fermain Valley and its sister hotel the Braye Beach in Alderney. Strangely for 2 hotels owned by the same people we had to book separate packages with each one which was inconvenient.

We stayed at this hotel as part of our honeymoon and it was nice to see a welcome card from the staff on arrival and rose petals on the bed; this was a personal touch which we had not received at the Braye Beach.

Sadly by time we got to our room we had already been let down once when the hotel car was not at the airport to meet us. The hotel receptionist dealt with this well though when she agreed to pay for the taxi that brought us to the hotel and offered us a welcome drink.

Once we settled in our gold room we noticed that despite checking prior to booking, instead of having a double bed we had two single beds pushed together and made up with double bed linen, The room was extremely hot, so much so that sleep would have been impossible. The receptionist helped once again by providing us with an electric fan - though I wonder why in a room that get direct sun throughout the day and is not equipped with air conditioning that fans aren't supplied automatically.

If our room was anything to judge by, the rooms and infrastructure need some attention and refurbishment plus a re-design. The electric socket had a hole in the plaster above it, and for some unknown reason the kettle is inside the wardrobe! Of more concern in addition to no air conditioning was that problems with the possible design of the hotel plumbing resulted in the cold tap providing hot water the majority of the time.

The bathroom itself had no where to store a toiletry bag and had a 3/4 length bath.

Strangely the television was on a bracket about 3 feet from the floor which reduced the view of it when in bed. Although the room was kept very clean, the cleaning staff seemed to leave dirty glasses propped on the radiators in the hallways.

The hotel is under the flight path to the airport, I didn't know this before we booked, and it is not evident from the hotel website. We did find aircraft noise levels quite high as planes flew over the hotel when landing on the island. There were times when planes didn't come over but then we would see and hear 3 or 4 within 10 minutes which hardly added to the tranquility or ambience. I realise the hotel cannot control this but perhaps they could prepare customers better on what to expect.

The Ocean restaurant decor is lovely and the theme works really well . The breakfast range of food and quality of the food was excellent, though sadly many of the staff serving seemed unable to project a smile, and didn't seem happy when we requested a table outside. They were however very keen to clear up breakfast in a way that made me feel rushed.

There are a number of good things to note though, the complementary sherry served is a good quality as are the range of teas and biscuits in the rooms, the indoor pool was warm and clean, the gardens up to the 'Venue' and down to the beach were maintained immaculately. The barman made marvellous cocktails, although he didn't seem quite as happy when serving tables.

We ate in the restaurant on 3 nights as part of our package; the menu was fairly unimaginative and although the offer in our booking was for 3 meals included in with out package, this was changed to paying a supplement for steak. Our voucher did not say this it was explained to us verbally. It was slightly ironic that the steak was cheaper than some food that did not have a supplement added to it!

The hotel had a lovely lounge and library which we discovered on the evening prior to leaving as it had not been shown to us earlier, although we had been told about the cinema though I wonder how many guests choose to use this on a hot August day (unless it is the only part of the hotel with air conditioning?).

We used the complementary transport into St Peter Port on 3 occasions, this was superb and did make us feel special.

We were fortunate to eat at and visit other hotels in St Peter Port and it was immediately obvious that service was more efficient, attentive and that the staff in those establishments were well motivated which is in contrast to my experience at the Fermain Valley.

We enjoyed our time on Guernsey but I suspect we might have enjoyed it more had we expected less or stayed somewhere else. We were given a voucher for discount should we stay again but I doubt we will use those vouchers which is a shame as I had wanted to re-visit our honeymoon hotel but can't see me doing this unless significant improvements are made.

Went to Guernsey for my birthday just for the weekend had a fabulous time. Went with Fly be, well supposed to be Flybe, however, the company has been taken over by DOT air line the plane was I'm sure the one first flown by the Wright brothers. It was small very noisy and for refreshments only water was available. Coming back was a bit better we had choice of refreshments. A very short journey from airport to our hotel. Fermain Valley hotel was fantastically located very clean, comfortable and the view from its ocean restaurant balcony/veranda was spectacular. The staff from manager to receptionist, restaurant and bar staff they were all fantastic. Very polite, friendly and very efficient. Over all for everything I would give that hotel 5 star and would recommend it to every one. My wife and I were sitting in the ocean restaurant balcony enjoying the view I accidentally knocked my drink over and broke the glass within seconds the bar manager was there and not only cleared up the mess he also replaced my drink without a charge I was pleasantly surprised and am utterly grateful for that.
Every where we went we noticed very well kept houses and commercial properties and their gardens were emaculately kept so clean and tidy place. I'm sure all the people in Guernsey must take great pride in keeping the place so nice I greatly admire them. We went to Herm Island and walked around the Island it was wonderful. We most certainly will go back again as we had such a wonderful time. Our thanks to every one who made our stay so memorable.

I booked a five night stay at the Fermain Valley based on my previous experience at the Braye Beach Hotel, the sister hotel in Alderney. Richard and his team run a fine hotel in Alderney, it exceeded my expectations in many ways. Regrettably, the same cannot be said about the Fermain Valley.

Having studied the hotel web site I opted for a Gold standard room based on the pictures and description provided. The room I was nothing like the brochure, more of a gold minus room. The room was much more compact than illustrated, the balcony was only half the width of the room, half the size of most other Gold rooms and three was no sea view, not even distant glimpses. The Web site is very misleading.

The bathroom was very compact with no space for toilet bags and their contents and the small bath with a shower over it which necessitated a very high step over the bath would have been much better as a large walk in shower.

I advise caution when booking a Gold standard room, there are clearly some significant variations and I got a lot less than advertised.

There is a small safe but it is very awkward to access under the cloths on the hanging rail.

Ventilation was very poor with only a small fan light window unless you left the door open and suffered the consequence of sharing your room with a variety of insect life. Since the room gets full sun during the day it really needs air conditioning for a comfortable night's sleep.

The room was kept clean and tidy which is more than can be said for the terrace areas which looked in need of a good clean and some maintenance.

With the exception of the reception staff, service was uninspiring and at times very casual, but the quality of food was very good in both Ocean and the Rock Garden.

Strangely, the Ocean restaurant closed for two nights during the middle of August, but there are so many other good places to eat on Guernsey.

The hotel advertise a car pick up service for the airport and the town which us very convenient and avoids the challenges of parking in town. When this is not available, Island taxis offer a good service or there are frequent buses that stop on the main road near the Venue building and it is only £1 a journey.

The hotel is in a narrow valley and parking is limited near the main hotel buildings. There is additional parking up the hill by the Venue building but it is a good climb up the hill through the very well presented hotel grounds. I suggest you check where the room you are booking is located as some rooms are in the Venue building which is a few minutes walk through the grounds. This may not be a problem on a nice sunny day but I would find it a pain in the wet every time you wanted the bar or restaurant.

It is worth noting that the hotel is in direct line with the runway of Guernsey airport which means you do get aircraft noise as an alarm clock from around 7.00 a.m. The noise is worse when aircraft are approaching to land as they are a lot lower and this seemed to be the most frequent occurance.

Overall this hotel is OK but it is nothing like the standard of the Braye Beach and there are other better hotels on Guernsey. It does not appear to have the leadership or the buzz that makes Braye Beach so special.

This hotel has a lot going for it. Not least it is located above a steep wooded valley which leads down to a pretty bay. The décor in the hotel is lovely, modern, tasteful and understated. There is a lovely little library, a small swimming pool and a small cinema in the hotel's annexe, The Venue. There is also a free 'taxi' service to the town and airport. Staff were professional and one or two quite friendly However, there is a lack of attention to detail, or rather lack of attention to guests' subjective experience which sadly lets the hotel down. Whilst we enjoyed our stay overall, there were a number of niggles which did undermine our enjoyment and we felt were symptomatic of a problem with the underlying ethos/management style. Our room was smaller than we had expected for a 'gold' option. Unfortunately, because of the shape of the room the bed was at the far end only a foot or two away from the balcony. As the balconies were directly above the restaurant and terraces, only feet above diners' heads and each balcony was separated by a slatted partition, we were unsettled by the lack of privacy and felt quite exposed. Music played for hours on end on the terraces and this did disturb us in our room, even with the doors closed (which made it far too hot). The bathroom was small and worst of all the bath was tiny, it was only possible to sit in it, not lay back - hardly relaxing. The toilet roll holder was located on the wall above and to the left of the toilet which made it very difficult to reach whilst sitting on the loo
(a small thing, but again symptomatic of appearance over convenience - if you'll pardon the pun!). Also, in the bedroom, for some peculiar reason, the TV was located about 2 feet off the ground! We had only one desk-type chair in our room and found it impossible to lie on the bed and watch as the screen was too low. The room was very hot and surprisingly for a hotel of this type, there was no air conditioning, which was sorely needed . A few days into our stay we realised that other 'gold' rooms were a bit different, they had 2 easy chairs near the doors to the balcony and the bed further back. If we had known that initially we would have asked to be moved.The buffet breakfast was good but the cooked breakfast a bit variable (especially the eggs!). We had one decent evening meal and one which was a bit of a fiasco with one dish being sent back 3 times. Items were forgotten at breakfast and dinner. On the whole there was a lack of coherence and consistency to the service and to our experience. The central issue seems to be that the hotel is more concerned with events and weddings than it is with individual guests, it is not very customer- centric. Whilst everything on the surface looks good, when you delve beneath there are things lacking or else being done to tick boxes or for cosmetic purposes, but which actually cause problems for guests. Nobody took the lead to make us feel that welcome or looked after or made much effort to find out if we were OK. I would suggest that management spend a night in the least well appointed rooms to see if there are any problems before letting them to guests. I've decided on a very good category because of the overall appearance of the hotel, but in reality my personal experience was rather disappointing.

Visited for a long weekend, Friday to Monday. Free collection service from Airport which was excellent. Had room 15 which was lovely easily accommodating an additional bed of our five year old. Breakfast excellent, both hot and cold options. Swimming pool lovely with loads of fresh towels. Private cinema a great feature. Staff helpful and friendly, again running us into town on the Saturday and taking us bs into the airport on Monday

Sizeable mid range hotel several miles out of town and difficult to spot since the main hotel lies 150yds below its annexe which is misleadingly called The Venue. Used booking.com and was assigned to the annexe alongside a busy road and bus route. For a £30 fee (20%) we were allowed to return to the main hotel.The rooms are plain and functional and the bathroom was far too small. Complimentary sweet sherry and bottled water and free wi-fi
Did not dine there but the breakfast was beautifully presented by polite efficient staff.
Room cleaning debris along the corridors at 3pm. Certainly not my idea of a 'boutique hotel' as it descibes itself.

Stayed at the superb hotel and what a lovely hotel and setting
The hotel staff are very helpful,attentive and very efficient
And the food is superb and my wife and my self would be certain to stay again

Me and my partner were given a nights stay in a silver room of the venue as an engagement pressie. It was my partners first time to the island and he loved everything about Guernsey then to be here on our second to last night child free was an amazing night. We had a meal in the rock restaurant then went for a swim and sauna, had a drink in the venue with the gin van in the garden playin music then went to live band which was nice. When we got back to our room it was all set ready for bed with petals on the covers which was amazing. The walk to breakfast in the morning was stunning all the staff are on point and always there to help. The porter man gave us a lift into town after breakfast to meet back up with family and he was pleasant the whole time too. How anyone can say anything bad is beyond me. Spend a week in st George's b&b then a night here and you appreciate how amazing the hotel is.

The hotel is very very nice, comfy and with great service.
I would highly recommended.
It's far from the town but it has a free shuttle bus service. Depends on the room, but you can have a very nice view right from the window of your room.
I had a breakfast included and it was really good - is possible to choose from many options.
Exterior is lovely with nice gardens.

Why did I choose to spend three days at the hotel? Well thirty years ago I spent my honeymoon there.
Not strictly true as the hotel has been moved down the hill and our old hotel is now the Venue ( but it’s a nice story) Same hotel , same days to celebrate our Pearl. So was expecting great things and was not disappointed. Reception staff 1st class ,thanks Gavin, room light and airy. Location beautiful. Please if possible do the garden tour, very interesting. Breakfast was good.
Celebrated the actual day, dining at the hotel steak bar, outstanding .
Negative points, coming from the airport the actual signs of the hotel are very small, easy to overshoot. The very narrow road to the carpark then leads to a 90 degree entrance. With a recently picked up hire car take care. In three days never managed to exit carpark with first attempt ( and it was only a 5 door Corsa)

Stayed at this hotel for a couple of nights and the location and service was absolutely outstanding. The staff can't do enough for you and the restaurant service was excellent. A big thank you to Vlad in the ocean restaurant for looking after my clumsy husband who knocked his wine over and broke the glass. He was there in seconds, cleared the glass and replaced the wine.

The ladies on reception were always helpful and printed off our boarding passes for us, the free transport to the town and airport was an added bonus.

Fantastic experience all round

Came for my friend's wedding. The venue is in a beautiful location with amazing views. Decorated lovely, food was of a very high quality (visit Ocean restaurant and the Steak House), there is a pool and sauna on site as well as a cinema. We were in a Silver Venue room which was in the building set at the top of the grounds and the room was immaculate. I have high standards when it comes to accommodation and this hotel would definitely be a 5star if they worked on the service quality via training. All staff were exceptionally polite and helpful, however orders in the restaurant at breakfast consistently came out wrong despite staff writing them down, and we had to wait quite a while for service. The restaurant wasn't overly busy so no real excuse. One evening we went to order drinks from the bar and were invited to take a seat and someone would come over, however after 15min of waiting no one had come over so I went back up to the bar to order. Other than that, the stay was perfect and the afternoon tea we had in their on site tea room after checking out was delicious as well! If the service was tightened up then this would most definitely be a 5 star hotel! Thank you for a lovely stay, I would certainly recommend staying here!

Truly luxurious hotel in a super setting
We occupied one of the top of the range rooms. I can only say that it was indeed a superb room with a view of Fermain Bay. Walking from the hotel we made St Peter Port in one direction and Saints Bay in the other. The hotel is well located for those who enjoy walking.

our recent 3 night break was booked direct with the hotel who organised our room and the flights from Southampton,we went for the gold room which was located on the top floor of the main building and had a lovely view from the balcony down the fermain valley,our check in was quick and easy, we were quickly shown to our room and offered complementary drinks,the room was clean and tidy as was the rest of the hotel,we had booked dinner for 2 nights which is advisable,the ocean restaurant did not open on a Tuesday and Wednesday but the rock garden restaurant is open,we ate in the ocean restaurant on the first night but the service was very slow,it was nearly 2 and a half hours for the 3 courses this needs to be improved,breakfast is also served in the ocean restaraunt but was far better service with a good choice of cereals,pastries and fruit,your cooked breakfast is done to order but not to long to wait.the rock garden restaurant has better service but can get very busy and noisy,overall we enjoyed our stay,one thing to note is the flight path for Guernsey airport is directly over the hotel so there is some noise from the small planes,the first one takes off just after 7am and the last around 9pm

Staff were at hand ready to help with luggage even before we got out of the car on arrival. Very friendly feel and very welcoming. That got us off to a great start. The hotel is magnificent with further improvements to the outside terraced area and valley garden since our last visit. Part way down the Fermain valley towards the sea, the hotel is in a beautifully tranquil spot. Our room, a gold standard room on the top floor with balcony in main part of hotel (note, 'Venue rooms are in a separate building overlooking the main road at the top of the Hotel site), was pristinely clean, with a large 6 foot wide double. Very comfortable and well appointed but quite warm in the early summer weather - could probably have done with a fan. Bar is well stocked and has a nice relaxing atmosphere; they even had Brew Dog Punk IPA on draft! If you want a livelier bar then head for the cocktail bar in the Rock Garden restaurant in another part of the hotel. Ocean restaurant serves great quality food but be sure to book your preferred table time in advance of your arrival otherwise you may be disappointed. It can get quite busy as the restaurant clearly has a very good reputation with locals. Same can be said for the Rock Garden restaurant. Breakfast is a little bit more special than you find in other hotels - yes there is a buffet for cereals, fruit and pastries but your cooked breakfast is freshly cooked to order. Dinner in the Rock Garden is well worth a mention. The Ocean restaurant is quieter, Rock Garden is livelier and specialises in steak from home and from far away. I had a 250gram Argentinian fillet cooked to perfection. Just brilliant! We will definitely go back again and we thoroughly recommend this hotel