I travel Guernsey every 6 weeks for business purposes and have just started staying at this hotel. This is one of the best hotels by far - superb staff, great accommodation and restaurant facilities, swimming pool and stunning views of the sea. I will use the hotel for personal vacations as well in the New Year. 10 out 10!

The rooms in the main building are the best and there is often nice touches such as fresh fruit, handmade chocolates and a decanter of sherry. 5 star!

If you want luxury, picturesque setting, and quiet, this is for you. Nothing too much trouble for any staff. From the welcome until leaving, including an anniversary card and rose petals in the bed! Room 12 has the best view down the valley to the sea.

We recently stayed at the Hotel with two friends from Australia; we all loved it. The hotel facilities, location and staff are all excellent. But our very special thanks go to Manager Gavin Lea who went out of his way to make sure our Melbourne friends were made extremely welcome - even to making sure we were comfortable for the Air Show, And that's my tip - the Air Show is fantastic and it's the second THU in SEP - so if you can schedule your visit then do so! Fermain Valley AND the Red Arrows ....... Perfection!

Great location for beach but if you needed some help to get up and down to the sea there was a handy transfer service available.
Good food choice with different restaurants. And make sure you check out the cinema!

On the recommendation of my cousin (who doesn't take any prisoners) we booked at the Fermain Valley with some confidence. And we weren't to be disappointed. From the phone call the day before we set off confirming the collection from the airport details through the friendly welcome from Gavin, the excellent food, great service, superbly sited room with balcony overlooking the bay and sea and friendly and helpful staff. The shuttle bus worked splendidly and the two drivers, Paolo and Ulysses were very accommodating.
We had a slight issue with noise from an extractor fan which ran it seems 24 hours a day/night but that didn't detract from a great stay. The sooner we can return, the better.

Having dined at their now famous Rock Garden a few times in the past, We were delighted to accept an invitation to a wedding next Easter at this hotel and decided we may as well stay there too. Therefore on this island visit we decided to pop in for lunch and check it out. Greeted by a charming manager, we were given a guided tour - absolutely delighted with our expected type of room. Immaculate with a spectacular view from a lovely balcony over the gardens to the sea. I think here the Gold package is a must. Then we had a simple lunch in the dining room, two excellent fresh Panini's with salad etc.
So we look forward to our stay next Easter with great enthusiasm and peace of mind.

Superb hotel and Valley restaurant at the head of the valley overlooking the sea. Excellent staff and accommodation make this an ideal spot to stay. Excellent local transport links around the island close by.

Really lovely hotel . Our room had a balcony looking down the valley to the sea an amazing view.
Helpful and friendly staff good breakfast and enjoyed the restaurant on the two evenings we ate their.

Also provide a great shuttle service so need for taxis if eating in St. Peter port in the evening.

The gardens are also beautiful and lovely indoor pool.

We visited Guernsey for the first time on Bank Holiday weekend in August, mainly to visit family who live on the island.

Firstly the hotel itself was well presented, modern and comfortable, and the rooms were nice. The first night we stayed in a silver room at the back of the hotel which was small but perfectly functional.

The next 5 nights were in a Gold room at the front of the hotel with a lovely balcony overlooking the valley. The rooms were clean and well equipped, hand made chocolates were left on the first night which was a lovely touch.

Very quickly we learned that the hotel is on the flight path and planes were flying very low over the hotel, sometimes as early as 6am, they were very very noisy, there was no chance of a lie in!!

We were extremely lucky with the weather, the temperature was in excess of 20 degrees everyday, fantastic you may think.... until you find out the rooms have no air conditioning. Extremely low budget hotels have air conditioning, I didn't even think to check this when booking, clearly the rooms are not cheap and I expected that A/C was a given.

The food however was really lovely, we enjoyed scallops and fish of the day to name but a few dishes we enjoyed. The menu was extensive and presented very well. The service however was pretty poor. Staff were very friendly and helpful, however, one morning they forgot to take our order, even though there was only 4 tables occupied, another morning dishes were mixed up, only 3 tables occupied that time. One lunchtime we fancied a few cocktails, but the service was so poor we gave up.

I could almost cope with the hotel being over the flight path, but the rest of the issues are disappointing. It's such a shame because the hotel could be so much better. To be fair, at check out we were given opportunity to let them know, but we were so fed up we couldn't really be bothered. The receptionist did get the gist we were a little unhappy and gave us a small discount, but I would much prefer a better experience.

The hotel itself is lovely, the room was comfortable and a great size. The Ocean restaurant was closed whilst I was here and went to the rock garden restaurant instead. Everyone I spoke to raved about it, but it was just 'OK' in my opinion and ended up just having room service. You get more for your money and was nice to wined down in the room. Room service had a good range of food available and service was prompt. The two male staff members who brought up my orders on the different evenings were very friendly and polite.
There was an amazing selection of hot drinks in the room to choose from and complimentary sherry was was a nice touch. The hotels driver was very useful too and saved me a lot of money on taxi fare.

The biggest niggle for me was I found out the hard way I was above the cinema. Which was LOUD. So even though the bed was super super comfy the noise kept me awake. The first few nights it wasn't as bad and assumed it was someone loudly watching TV and did t want to be one of 'those' people, but the last night was frustrating as hell. I even called down to reception find out what all the noise was and when it would stop!! After a very long day with an early start the next day, it sucked being honest and it didn't stop until 11pm. I know this isn't late for a lot of people, but I am normally asleep by 10 due to work so I was left exhausted.

Would return again and recommend to others, but I'd stay in a different part of the hotel!

Excellent rooms and delicious dinners although the breakfasts were less scintillating.
The bar suffered from a lack of single malt whiskies, only two mediocre brands being available and no bitter lemon for my wife.
What spoiled our stay, though, was the poor soundproofing of the rooms. Our room was number 10 and the constant footfall noise from the room above was insufferable, as was the noise from the doors to the flight of stairs opposite where people gathered in loud groups. Parking also left a great deal to be desired - we were told to park our Bentley hundreds of yards away up a very steep hill in what appeared to be the car park of another hotel.

Where to begin? What an amazing hotel. From the ease of checking in - to the complimentary Sherry in the room. I loved everything about this hotel and can't compliment it enough. I stayed in the seperate 'block' just above the hotel which is only a few steps through the manacured gardens to get to. The room was spacious, bed was very comfy and the complimentary sherry was a delight! Fresh coffee with a real mini cafetaire for 1 was also a nice touch along with free fruit and biscuits. Half of the block does face a pub across the road which can be a little noisy at nightm and more so at weeeknds, but the windows are fairly sound proof so not a major problem. Power shower was very modern and the free bathroom amenities were very welcome too! We had lunch, breakfast and an afternoon tea at the hotel and all the food was of a very high standard. Sitting outside, for any meal, in the sunshine looking down the valley is simply stunning. Combined with great food, fairly reasonable prices, excellent service and plenty of parking, makes this my favourite hotel in the Channel Islands. I will definitely be back - loved it!

My wife and I stayed here in mid September 2016 for 5 nights. I can only agree with all the positive reviews. We had a lovely break in a really well run hotel. The excellent Rachel organized the whole package for us--flights from Bristol, a Gold room with balcony and sea view and the airport pickup (what a good service this is )and also 2 evening meals included in the Ocean restaurant. This was a really good deal-and worth every penny. we also booked to eat in the Rock garden --where the steak I had was one of the best ever. and the cocktails in both restaurants were the best we have had anywhere--really different and a great variety. My favourite was the Black Martini. Our room was on the 2nd floor-and we were really happy with it--lovely to sit on the balcony in the sunshine before dinner looking towards the sea. The bathroom is not big-but, like the room, spotlessly clean and perfectly functional. Like other reviewers I think the rooms could do with aircon--but we slept with the windows open and loved listening to the breeze and distant sea waves. We spent time on the lovely terrace--more sunbeds needed for the warm days--we could only see 2. The pool was nice and warm, and the staff all friendly and efficient. The free car service to St Peter Port or the airport is a real bonus. Guernsey is beautiful--and we are already planning a return next September--combined with a stay on Alderney too. We did not want to leave this relaxing haven .

My wife and I returned to our favourite hotel for an overnight stay. Oh it was glorious in a beautiful room with an idyllic view (even though it was raining!). The facilities were excellent and the dinner and breakfast superb! We come here frequently to the lovely tea room and recommend it without hesitation or reservation!

Have just returned from a three night stay with my mother. The hotel is lovely but is set high up a very steep hill above the bay, so is not vey accessible for the less mobile. We stayed in a Gold bedroom which was very nicely furnished and very clean. The only drawback is that the hotel is on the flight path so can be a bit noisy at times if you have the balcony door open. We had a meal in each of the restaurants and they were delicious and served by lovely, friendly and attentive staff. The staff serving in the tea room were also friendly and nothing was too much trouble for them. The hotel offers a complimentary taxi service which is a good idea as the hotel is about a 5-10 minute drive from St. Peter Port. However at busy times it is almost impossible to get a taxi. The hotel taxi service stops at 6pm. It would be a good idea if the hotel offered an after hours service which I am sure residents would be happy to pay for. The two taxi drivers Paola and another young man whose name I unfortunately did not get were wonderful, extremely friendly and a real credit to the hotel. However our stay was spoilt by the two male receptionists who I found extremely rude, unhelpful and dismissive. On the two occasions I asked if they would mind ordering a taxi for us I was told to walk up the hill to the bus stop at the top of the road, not a good idea for my mother recovering from knee surgery, as all taxi's were busy doing airport runs. On another occasion the male receptionist stopped dealing with me so he could check out a business man without so much of an apology to me. it was amazing how his demeanour changed when dealing with a business man, I wish I had packed my work suit!!! In short the male receptionists were not very approachable or friendly perhaps they should swap roles with the two taxi drivers who were charming. First impressions really do count.

Stayed for one week on B&B basis and ate evening meal there a few times. Staff are brilliant and helpful, all of hotel very clean, well equipped room and excellent food. All in all a great hotel and will return .

We were well received and the hotel team were friendly and accommodating for our stay

The restaurant is well managed and the breakfasts are especially tasty.The end of season barbeque was fun and the food was the best yet-well cooked seafood and scrumptious strawberries.Sitting in the sun and eating great food was a perfect end to our stay

Myself and friend stayed at the hotel this weekend, and this exceeded my expectations by far. The staff were very friendly, location is great and the availability of minibus and driver is superb. We were individually collected from and taken to the airport due to different flights and dropped off and collected from the town. Nothing was too much trouble. The only negative is that it was difficult to get a reservation in the Rock Garden restaurant but after preserving we managed to get an early booking. I will definitely be returning to Guernsey next year and hope to stay at this hotel again. We missed out on exploring the gardens but will return to do more sightseeing.

Guernsey is definitely worth a visit, and due to flight times, I would say a minimum 4 day trip would be worthwhile to explore and see everything.

We visited Fermain Valley for a short break in September 2016. The hotel and grounds are lovely, with a great terrace and views over Fermain Bay. The staff were very attentive and friendly. There is a shuttle bus but you need to book it early if you want to use it as our experience was that it wasn't available at short notice. However taxi into St Peter Port was between £8 and £10 so not too bad between four persons. There is also a regular bus at the top of the road although we didn't use it.

Our room was in the annex which is a two minute walk through the beautiful garden from the hotel. The room was very well appointed and bed was comfortable. The complimentary decanter of sherry was a nice touch and a great start to wonderful evenings out! (there is also complimentary water, tea and coffee)

Our only gripe was that when we booked we knew we were in an annex but the hotel pics show a wing on the side of the hotel which we thought was the annex. We were therefore surprised that our room was a short walk instead. We booked through booking.com and we were told that their rooms are usually in this annexe so beware if you are expecting to be in the main hotel. All that said, the annex is fine and very comfortable.

We came to this wonderful hotel to celebrate our 30th Wedding anniversary. I had read mostly good reviews about the hotel and also had an excellent review from a friend who had stayed here with her husband in June. So I was not put off by some of the negative reviews of this hotel - I am SO glad I wasn't. I think the people who are writing such negative reviews were staying in a different hotel! I can't answer for what it is like in the annexe as we had a Gold room (no 32) in the main house.
We arrived an hour early but Daniel who was on reception greeted us very warmly and invited us to sit out on the verandah with a glass of Prosecco each (which I thought we would have to pay for but when final bill came we realised it had not been charged for - a lovely touch) until the room was ready. When initially shown the room we were a bit disappointed to discover it was not one of the advertised Gold rooms which look very spacious (and in fact were on the floor below us). However, the disappointment was soon gone when we walked out on to the balcony and saw the stunning view down across the beautiful hotel gardens to the sea. The kingsize bed was very comfortable, a fair amount of storage for clothes was available, excellent selection of tea, coffee, drinking chocolate and biscuits which were re-stocked every day. This is also the first hotel we have visited that supply an abundance of little UHT milks although we bought fresh milk and kept it in the fridge. The fridge was stocked with four bottles of water every day and a decanter of sherry was also refilled every day - not normally sherry drinkers we were converted with this one - lovely! TV is low down towards the ground but it didn't cause us a problem watching it. Bathrobes and slippers provided. Good powerful shower. Cleanliness excellent - housekeeping work very hard to keep the rooms looking so clean. The only downside to the bedroom was that there was no airconditioning which we were very surprised at for a four star hotel (first one we have stayed in without it) and our 10 day stay here was in the most beautiful hot weather! A fan was provided but this didnt really do much to alleviate the heat. Talking to Gavin the relations manager he explained that air conditioning has not been installed due to cost but that it is something that is being looked at. Hope that before we visit again that it has been put in.
The food in this hotel is absolutely excellent. Breakfasts were amazing with a vast selection of fruit juices, cereals, fresh fruit salad (and no, not out of a tin, it really was fresh), meats, cheeses, pineapple and melon slices, croissants and pastries, yoghurts. On top of that your orders are taken for a cooked breakfast which is freshly cooked for each table so none of this buffet style where you end up with just a warm breakfast. Tea, coffee and toast brought to your table. Service was absolutely excellent, the waiting staff were all very efficient and friendly. I was particularly impressed with Greg who remained very calm when one woman started complaining quite loudly about the cooked breakfast (couldn't see why she was complaining personally!). Apart from her I didn't hear any complaints from residents throughout our stay. We were fortunate to be there for the last hotel barbecue of the season although unforunately it rained on the scheduled day. However it still went ahead in the restaurant and the food was again fantastic. A young singer was there to entertain as well. I was very impressed with Dane, the waiter, who realised our table was a bit wobbly and so found some card to wedge under the table which was really thoughtful of him. It's touches like this that leave a good impression.
On our anniversary day we booked a table for the Rock Garden Steak House attached to the hotel - we were not disappointed! The steaks were cooked to perfection - one medium rare and one well done -both excellent. Atmosphere was lovely in there, the staff were all very friendly, efficient and professional. It was a lovely surprise to also find an anniversary card from all the hotel staff on the table, Again a really lovely touch to add to making this such a fabulous hotel.
In the afternoon we also had tea and cakes from the tea room in the hotel - this is something you MUST do - cakes are divine!
There is a SMALL swimming pool and sauna which we used quite frequently and had to ourselves each time. If you are a serious swimmer this pool wont be enough for you - you can do a length in 6-7 breast strokes. However, it is the warmest pool we have ever been in - it was like a bath! Ample for us but like I say not if you want to swim lengths.
The hotel also has a library (stocked with lots of books) and a lounge plus a room to connect up a laptop and work if wanted. Free WIFI throughout the hotel and connection was always there without any problems. Up in the annexe there is a cinema, which we didnt actually use. However, you only have to book a time with reception and you can view your own DVD's or hotel choice on a big screen.
I have to say we are glad we were in the main house and not in the annexe as it is a fair way from the main hotel up a fairly steep path. Guests need to come down every morning to the main hotel for breakfast which is fine if its sunny but not so good if raining. So go for the main house if you are able.
If you are coming by Condor ferry with your own car it is easy to get to the hotel. Come out of the port, turn left at the roundabout, along the promenade (20mph restriction) to the end and then follow a steep winding road until you get to a mini roundabout at the top. Take a left there and then follow the road along. You will shortly see a sign saying The Venue (which is the annexe) opposite a pub called the Fermain Tavern. If you are stayin in the annexe you can turn in to the car park there and then walk down the path to the hotel reception. If you are staying in the main house you need to drive just past the Venue and then take the next left down a narrow steep hill and then take the next left into the main car park (which is not big). From there you can easily get to reception. Leave your bags in the car until you know which room you have been allocated. There are lifts available.
I know I have said a lot but I just wanted to make sure that you had a good impression of this hotel as quite a few negatives have been said about it. We only ever stay in four star hotels and I have to say this is by far the best one yet (despite no air conditioning!)
Guernsey itself is a wonderful place to stay. So easy to get around it. Lots of lovely places to walk, drive, beaches to sit/swim/surf on. Loads of excellent places to eat and drink. Boat trips over to the islands of Herm, Sark and Alderney (try and get at least one in). Guernsey residents very friendly, helpful and interesting to talk to. Places we visited included the Underground German Hospital, Saumarez Park, Sausmarez Park (yes two different places), all the beaches, walked the cliff paths for miles, ate in several good places including Dix Neuf, La Perla, The Terrace and found numerous excellent coffee/tea rooms around the island. You will not be disappointed in your visit I'm sure and if you stay at The Fermain Valley Hotel you really will NOT be disappointed. Thank you to all the staff for making our wedding anniversary such a wonderful occasion. WE WILL BE BACK!!

Great food, excellent service beautiful situation. Friends 80th birthday in Guernsey with friends from Guernsey and Australia. Never been here before but loved it. Very highly recommended. The servers Solene and Vlad were superb

We came here for our honeymoon and i have to say this hotel and its staff are a credit to guernsey. We stayed in the platinum room number 26 that is smack bang in the centre of the hotel offering an amazing view of the valley. The bar manager in the rock garden was talented fun and informative..great martinis!!. The ocean restaurant offers sublime food and is covered by a vlad a fantastic guy who made us feel like royalty he made my pregnant wife an amazing alcohol free cocktail and for me a great martini (again) Reception were helpful and nothing was too much trouble. The valley is wonderful too

Beautiful hotel and grounds. 10 min walk to beach that has a small cafe. Hotel shuttle service takes you to any destination on island but doesn't pick you up for return journey, but thats no issue with the various bus routes around the island.

We stayed here for one night on business. Unfortunately, we were not in the main building which was a shame. The Venue is only a short walk across the gardens though and we were shown to our room by car so not really a problem. Ate in the hotel Rocks restaurant which was a brilliant meal. Breakfast was equally good and cooked to order. The bar boasted 39 gins but despite this I stuck to Hendricks. We sampled the tea rooms which offered home made cakes and teas and great prices. The down side was the surly receptionist and staff. A smile costs nothing but goes along way to making people feel really welcome. Having stayed many times in the Duke of Richmond we fancied a change but for the staff, I would probably have favoured the Fermain Valley Hotel. Also, no aircon in room which was very hot and whilst the windows open the curtains are interlined and so air is blocked. Room was nice though and everything needed was provided. Overall, very good.

We stayed here as a family of three end August - early September 2016 for 5 nights.
Overall, the cleanliness, quality of accommodation and dining as well as service (staff are empowered to fix issues and try hard to help) exceeded our expectations. Our only regret is that when using booking.com to purchase the room, we could not tell from the photos what type of room we would get. We were disappointed with the size of our room (49 - see more info below) but the staff managed to move us twice - which was a hassle, since they were almost fully booked, but worth it. Breakfast is great since hotel residents can choose from a range of hot / cold items for free from the table menu: we tried most of the dishes between us during our stay and all were good and served quickly - really among the best we have experienced anywhere. We also ate an evening meal in their Steakhouse restaurant - good food (meat-focused obviously), service and cocktails, but music increased in volume by 8pm and was too noisy for a quiet family dinner, but fine for younger people on a night out. We did not try the Ocean restaurant which is a la carte, but probably that is more civilised. Overall advice is to stretch your budget to pay for a better room unless you are out all day/evening. Do walk at least once down the road to Fermain Bay which is a stony beach, but has a high-quality bistro cafe where you can pay by card and have lunch with a view. We would recommend this hotel and would choose to stay here again.