Favoloso servizio e accoglienza stupenda e poi espresso italiano più buono che in certi bar italiani

Great hotel, staff have bent over backwards to accomodate our needs. Rooms are very spacious and lovely gardens and outdoor spaces.

We have stayed here a few times and hosted our wedding reception here. Lovely comfortable hotel in a great setting with idyllic views

Good food and service...nice coffee/tea room with pasteries, as well as good restaurant. Will serve on the terrace. Distant sea views.

Staff so attentive and helpful.

Faultless. Great breakfasts and amazingly good steak restaurant on site. Only a couple of minutes walk from a beautiful beach and cliff top walks. Rooms very smart and nice cafe too. Not far from St Peter's Port for shopping and the hotel runs a shuttle. Can't fault the attentive and friendly staff. We will stay there again.

I travel Guernsey every 6 weeks for business purposes and have just started staying at this hotel. This is one of the best hotels by far - superb staff, great accommodation and restaurant facilities, swimming pool and stunning views of the sea. I will use the hotel for personal vacations as well in the New Year. 10 out 10!

The rooms in the main building are the best and there is often nice touches such as fresh fruit, handmade chocolates and a decanter of sherry. 5 star!

If you want luxury, picturesque setting, and quiet, this is for you. Nothing too much trouble for any staff. From the welcome until leaving, including an anniversary card and rose petals in the bed! Room 12 has the best view down the valley to the sea.

We recently stayed at the Hotel with two friends from Australia; we all loved it. The hotel facilities, location and staff are all excellent. But our very special thanks go to Manager Gavin Lea who went out of his way to make sure our Melbourne friends were made extremely welcome - even to making sure we were comfortable for the Air Show, And that's my tip - the Air Show is fantastic and it's the second THU in SEP - so if you can schedule your visit then do so! Fermain Valley AND the Red Arrows ....... Perfection!

Great location for beach but if you needed some help to get up and down to the sea there was a handy transfer service available.
Good food choice with different restaurants. And make sure you check out the cinema!

On the recommendation of my cousin (who doesn't take any prisoners) we booked at the Fermain Valley with some confidence. And we weren't to be disappointed. From the phone call the day before we set off confirming the collection from the airport details through the friendly welcome from Gavin, the excellent food, great service, superbly sited room with balcony overlooking the bay and sea and friendly and helpful staff. The shuttle bus worked splendidly and the two drivers, Paolo and Ulysses were very accommodating.
We had a slight issue with noise from an extractor fan which ran it seems 24 hours a day/night but that didn't detract from a great stay. The sooner we can return, the better.

Having dined at their now famous Rock Garden a few times in the past, We were delighted to accept an invitation to a wedding next Easter at this hotel and decided we may as well stay there too. Therefore on this island visit we decided to pop in for lunch and check it out. Greeted by a charming manager, we were given a guided tour - absolutely delighted with our expected type of room. Immaculate with a spectacular view from a lovely balcony over the gardens to the sea. I think here the Gold package is a must. Then we had a simple lunch in the dining room, two excellent fresh Panini's with salad etc.
So we look forward to our stay next Easter with great enthusiasm and peace of mind.

Superb hotel and Valley restaurant at the head of the valley overlooking the sea. Excellent staff and accommodation make this an ideal spot to stay. Excellent local transport links around the island close by.

Really lovely hotel . Our room had a balcony looking down the valley to the sea an amazing view.
Helpful and friendly staff good breakfast and enjoyed the restaurant on the two evenings we ate their.

Also provide a great shuttle service so need for taxis if eating in St. Peter port in the evening.

The gardens are also beautiful and lovely indoor pool.

We visited Guernsey for the first time on Bank Holiday weekend in August, mainly to visit family who live on the island.

Firstly the hotel itself was well presented, modern and comfortable, and the rooms were nice. The first night we stayed in a silver room at the back of the hotel which was small but perfectly functional.

The next 5 nights were in a Gold room at the front of the hotel with a lovely balcony overlooking the valley. The rooms were clean and well equipped, hand made chocolates were left on the first night which was a lovely touch.

Very quickly we learned that the hotel is on the flight path and planes were flying very low over the hotel, sometimes as early as 6am, they were very very noisy, there was no chance of a lie in!!

We were extremely lucky with the weather, the temperature was in excess of 20 degrees everyday, fantastic you may think.... until you find out the rooms have no air conditioning. Extremely low budget hotels have air conditioning, I didn't even think to check this when booking, clearly the rooms are not cheap and I expected that A/C was a given.

The food however was really lovely, we enjoyed scallops and fish of the day to name but a few dishes we enjoyed. The menu was extensive and presented very well. The service however was pretty poor. Staff were very friendly and helpful, however, one morning they forgot to take our order, even though there was only 4 tables occupied, another morning dishes were mixed up, only 3 tables occupied that time. One lunchtime we fancied a few cocktails, but the service was so poor we gave up.

I could almost cope with the hotel being over the flight path, but the rest of the issues are disappointing. It's such a shame because the hotel could be so much better. To be fair, at check out we were given opportunity to let them know, but we were so fed up we couldn't really be bothered. The receptionist did get the gist we were a little unhappy and gave us a small discount, but I would much prefer a better experience.

The hotel itself is lovely, the room was comfortable and a great size. The Ocean restaurant was closed whilst I was here and went to the rock garden restaurant instead. Everyone I spoke to raved about it, but it was just 'OK' in my opinion and ended up just having room service. You get more for your money and was nice to wined down in the room. Room service had a good range of food available and service was prompt. The two male staff members who brought up my orders on the different evenings were very friendly and polite.
There was an amazing selection of hot drinks in the room to choose from and complimentary sherry was was a nice touch. The hotels driver was very useful too and saved me a lot of money on taxi fare.

The biggest niggle for me was I found out the hard way I was above the cinema. Which was LOUD. So even though the bed was super super comfy the noise kept me awake. The first few nights it wasn't as bad and assumed it was someone loudly watching TV and did t want to be one of 'those' people, but the last night was frustrating as hell. I even called down to reception find out what all the noise was and when it would stop!! After a very long day with an early start the next day, it sucked being honest and it didn't stop until 11pm. I know this isn't late for a lot of people, but I am normally asleep by 10 due to work so I was left exhausted.

Would return again and recommend to others, but I'd stay in a different part of the hotel!

Excellent rooms and delicious dinners although the breakfasts were less scintillating.
The bar suffered from a lack of single malt whiskies, only two mediocre brands being available and no bitter lemon for my wife.
What spoiled our stay, though, was the poor soundproofing of the rooms. Our room was number 10 and the constant footfall noise from the room above was insufferable, as was the noise from the doors to the flight of stairs opposite where people gathered in loud groups. Parking also left a great deal to be desired - we were told to park our Bentley hundreds of yards away up a very steep hill in what appeared to be the car park of another hotel.

Where to begin? What an amazing hotel. From the ease of checking in - to the complimentary Sherry in the room. I loved everything about this hotel and can't compliment it enough. I stayed in the seperate 'block' just above the hotel which is only a few steps through the manacured gardens to get to. The room was spacious, bed was very comfy and the complimentary sherry was a delight! Fresh coffee with a real mini cafetaire for 1 was also a nice touch along with free fruit and biscuits. Half of the block does face a pub across the road which can be a little noisy at nightm and more so at weeeknds, but the windows are fairly sound proof so not a major problem. Power shower was very modern and the free bathroom amenities were very welcome too! We had lunch, breakfast and an afternoon tea at the hotel and all the food was of a very high standard. Sitting outside, for any meal, in the sunshine looking down the valley is simply stunning. Combined with great food, fairly reasonable prices, excellent service and plenty of parking, makes this my favourite hotel in the Channel Islands. I will definitely be back - loved it!

My wife and I stayed here in mid September 2016 for 5 nights. I can only agree with all the positive reviews. We had a lovely break in a really well run hotel. The excellent Rachel organized the whole package for us--flights from Bristol, a Gold room with balcony and sea view and the airport pickup (what a good service this is )and also 2 evening meals included in the Ocean restaurant. This was a really good deal-and worth every penny. we also booked to eat in the Rock garden --where the steak I had was one of the best ever. and the cocktails in both restaurants were the best we have had anywhere--really different and a great variety. My favourite was the Black Martini. Our room was on the 2nd floor-and we were really happy with it--lovely to sit on the balcony in the sunshine before dinner looking towards the sea. The bathroom is not big-but, like the room, spotlessly clean and perfectly functional. Like other reviewers I think the rooms could do with aircon--but we slept with the windows open and loved listening to the breeze and distant sea waves. We spent time on the lovely terrace--more sunbeds needed for the warm days--we could only see 2. The pool was nice and warm, and the staff all friendly and efficient. The free car service to St Peter Port or the airport is a real bonus. Guernsey is beautiful--and we are already planning a return next September--combined with a stay on Alderney too. We did not want to leave this relaxing haven .

My wife and I returned to our favourite hotel for an overnight stay. Oh it was glorious in a beautiful room with an idyllic view (even though it was raining!). The facilities were excellent and the dinner and breakfast superb! We come here frequently to the lovely tea room and recommend it without hesitation or reservation!

Have just returned from a three night stay with my mother. The hotel is lovely but is set high up a very steep hill above the bay, so is not vey accessible for the less mobile. We stayed in a Gold bedroom which was very nicely furnished and very clean. The only drawback is that the hotel is on the flight path so can be a bit noisy at times if you have the balcony door open. We had a meal in each of the restaurants and they were delicious and served by lovely, friendly and attentive staff. The staff serving in the tea room were also friendly and nothing was too much trouble for them. The hotel offers a complimentary taxi service which is a good idea as the hotel is about a 5-10 minute drive from St. Peter Port. However at busy times it is almost impossible to get a taxi. The hotel taxi service stops at 6pm. It would be a good idea if the hotel offered an after hours service which I am sure residents would be happy to pay for. The two taxi drivers Paola and another young man whose name I unfortunately did not get were wonderful, extremely friendly and a real credit to the hotel. However our stay was spoilt by the two male receptionists who I found extremely rude, unhelpful and dismissive. On the two occasions I asked if they would mind ordering a taxi for us I was told to walk up the hill to the bus stop at the top of the road, not a good idea for my mother recovering from knee surgery, as all taxi's were busy doing airport runs. On another occasion the male receptionist stopped dealing with me so he could check out a business man without so much of an apology to me. it was amazing how his demeanour changed when dealing with a business man, I wish I had packed my work suit!!! In short the male receptionists were not very approachable or friendly perhaps they should swap roles with the two taxi drivers who were charming. First impressions really do count.

Stayed for one week on B&B basis and ate evening meal there a few times. Staff are brilliant and helpful, all of hotel very clean, well equipped room and excellent food. All in all a great hotel and will return .

We were well received and the hotel team were friendly and accommodating for our stay

The restaurant is well managed and the breakfasts are especially tasty.The end of season barbeque was fun and the food was the best yet-well cooked seafood and scrumptious strawberries.Sitting in the sun and eating great food was a perfect end to our stay

Myself and friend stayed at the hotel this weekend, and this exceeded my expectations by far. The staff were very friendly, location is great and the availability of minibus and driver is superb. We were individually collected from and taken to the airport due to different flights and dropped off and collected from the town. Nothing was too much trouble. The only negative is that it was difficult to get a reservation in the Rock Garden restaurant but after preserving we managed to get an early booking. I will definitely be returning to Guernsey next year and hope to stay at this hotel again. We missed out on exploring the gardens but will return to do more sightseeing.

Guernsey is definitely worth a visit, and due to flight times, I would say a minimum 4 day trip would be worthwhile to explore and see everything.

We visited Fermain Valley for a short break in September 2016. The hotel and grounds are lovely, with a great terrace and views over Fermain Bay. The staff were very attentive and friendly. There is a shuttle bus but you need to book it early if you want to use it as our experience was that it wasn't available at short notice. However taxi into St Peter Port was between £8 and £10 so not too bad between four persons. There is also a regular bus at the top of the road although we didn't use it.

Our room was in the annex which is a two minute walk through the beautiful garden from the hotel. The room was very well appointed and bed was comfortable. The complimentary decanter of sherry was a nice touch and a great start to wonderful evenings out! (there is also complimentary water, tea and coffee)

Our only gripe was that when we booked we knew we were in an annex but the hotel pics show a wing on the side of the hotel which we thought was the annex. We were therefore surprised that our room was a short walk instead. We booked through booking.com and we were told that their rooms are usually in this annexe so beware if you are expecting to be in the main hotel. All that said, the annex is fine and very comfortable.