Dan on reception was incredible! The hotel is amazing and the views are breathtaking but Dan helped out massively with a late check out which I really needed. This wasnt all. The staff are so friendly and helpful but Dan's welcoming and calm friendly nature made my stay perfect. Thank you!

We recently stayed for 6 nights here. Our room was spacious and comfortable. The staff we met were courteous and friendly. We had evening meals on two occasions in the Rock Garden Restaurant and once in the Ocean Restaurant - all meals were enjoyed. Unfortunately, the breakfast experience was chaotic. Guests were not served in the order they arrived, toast was rarely done properly despite frequent requests, and waiting staff were often confused about which table they should be serving (a clear numbering system for tables would help here). The seating and tables outside the Ocean Restaurant were not cleaned after use, bowls, etc, were left on tables overnight, and the ground area was not swept clean at all to our knowledge. The hotel deserves its 4-star rating, but we feel that a little complacency has crept in. Hopefully, our observations above may help in this.

This was my second stay here and will stay again, gave it 5 stars last time but knocked it down to 4 for this visit. Staff are friendly and the decor and rooms are to a great standard, the hotel wasn't full or seemed busy but still never managed a room with a sea view, ended up looking out the rear of the hotel. They also no longer offer the service to drop you off in town in the evening which was useful as taxis can be a wait and quite slow

We loved the Fermain Valley Hotel. Our platinum room was comfortable and quiet. The whole hotel was immaculate and the staff friendly and efficient. The nearest bus stop 5 mins away has four busses in each direction every hour. You can get to any point on the island for £1 and a whole tour of the island is also just £1, a brilliant service. Why bother with car hire? There is a nice cafe at the beach which is well worth the steep walk down the road. St Peter Port is a busy town with plenty of shops and an interesting harbour.

Visited for 3 nights at end of May/ beg June - very pleased with my choice of hotel! Reception excellent, accommodated our delayed arrival with no fuss - briefed by manager and felt instantly at home with a late lunch on the terrace, looking down the atmospheric sub-tropicall valley towards the sea in the distance. Walked down to private beach to soak up the ambience, took advantage of wonderful choice of cakes in cafe, and on way back was delighted to find the well-designed and extensive garden at back too! Really enjoyed the spacious Platinum suite at front of the hotel, with super views, which we were lucky enough to have for 3 nights in end, only having originally booked for 2 nights online. Tried both restaurants - one at front better value, trendier night club at back a little noisy for us, but to be fair we were probably oldest in room ! Most staff very courteous, and welcoming, although our greeting at breakfast was not so good.... Excellent base for touring island, with plenty to keep us busy locally in first 24 hours. Just under 10 mins from the hustle and bustle of St Peter Port. Overall however our experience was great and I shall be recommending this hotel to others!

Myself and my wife had the most incredible stay at this hotel on our first visit to Guernsey.
The hotel is set in amazing grounds that lead down to the beach, and has everything on site, nice bars and restaurants, swimmimg pool, gardens, etc.
If you want to venture to the old port of St Peters Port the hotel offers a ride in one of its cabs that are happy to shuttle you around.
Great service, great food and great location .....Cant wait to go again.

Top class hotel. Picked up at the airport and transported to the hotel. Reception welcoming and quick. Bags waiting outside room. The room was spot on with an excellent balcony. Meals were of an high standard as was the various bars. Waiter service was excellent. The breakfast set you up for the day. Could not fault the hotel in any way but would not want to.

We have stayed at Fermain Valley Hotel on three occasions. It never disappoints with its high standards and customer service.
The food is great and the waiting service are excellent.
Well done I'm sure we will be back again.

My wife and I have stayed in quite a few hotels on Guernsey and this is by far the best in our view. We stayed for a long weekend to celebrate my wife's birthday and our visit could not have been better. Gavin on reception was friendly and efficient and once checked in showed us to our platinum room which was huge and had great views down the valley to the sea. The room itself was very comfortable and provided everything you could want for your stay. We took breakfast on the terrace and the food and service were both excellent. Dinner in the main restaurant was great with a wide choice of well cooked dishes; again staff were all excellent. We booked for the Rock streak restaurant for one night but when we arrived back at the hotel this was closed due to some issues with the cookers that could not be resolved by the engineer that the hotel had called in. No matter, the contingency plan had been put into action and all reservations had been moved to the main restaurant - along with the Rock menu of some really great steaks (there are other options for those who want something other than steak). The steaks themselves were excellent - beautifully cooked and extremely tasty. Outside the hotel the grounds are well maintained and quite stunning in places. Overall this is a beautiful hotel with good levels of service, good food and great service. One to be recommended and we will certainly be back.

Friendly and stylish hotel. Staff were very helpful, picked us up from the airport in a complimentary car. A nice relaxing hotel with two very good restaurants. The swimming pool was empty and warm and nice views from the terrace. Highly recommended.

I was starting to get a complex after my last series of reviews were all negative however after staying two nights in the Fermain valley my faith in the hotel industry has been restored.

The hotel is of the highest standards, moderns, very clean and in a picturesque setting. I had what I describe as a small suite in the adjoining building called the venue. The room had everything I could want for, free water, newspapers, sky tv, robes and all the trimmings. The room had the most fantastic view and a excellent modern functional bathroom. The standard of cleaning is phenomenal and for the first time in months I've a bathroom with sparkling lime scale free fittings. The bed was so comfy and a proper bed not two singles pushed together.

Food was reasonably priced (although i do charge the company) and very high quality, one slight grumble is the room service menu has no starters or deserts.

Other hotels take note in the previous two weeks I've stayed in another 4 star and one 3 star against this place they wouldn't even get half a star in my book.

I look forward to coming back !

The initial experience at reception was daunting and each time we approached, only ever one person on and if there were two they would both be dealing with the same customer and ignoring others waiting.

Once you get to the desk the experience becomes much more enjoyable. Lovely helpful and interested staff, they could not have been nicer.

The rooms are immaculate and bright. The shower was superb,like having a massage it was so powerful.

The bar and restaurant staff were amazing, so helpful, nothing too much trouble.

The food was very nice with a nice menu well made and served.

Overall we had a lovely stay and would recommend to everyone.

Thanks to all the staff for making our stay so enjoyable.

You cannot overstate the location of this hotel - its is high up in the valley so the views are amazing, the landscaped gardens are a delight and then you can walk down the hill to Fermain bay beach were you can walk along the cliff path one way to St Peters Port and the other way to Jerbourg and enjoy continuous stunning views and flora. We had the platinum room, these are the ones big enough for extra beds for children. It is a beautiful room, full of facilities, huge bed, lovely decor and great shower! The swimming pool is lovely and warm and has stunning views. The kids loved exploring all the knooks and crannies of the hotel.

There appears to be mixed views on the customer service and I just wanted to back up the negative ones. We were shocked by the lack of customer service. None of the staff we encountered smiled or anticipated a conversation or request. Hotel staff normally look up in general when they see a guest approaching and and ask if they can help - this is what is lacking. We never experienced table service on the terrace so spent 10 mins at least waiting at the counter in the tea room or at the bar with staff passing by - I am paying for a 4*hotel, I'm not down the high street!! Enquring about using the cinema on Sunday was painful and it was poor service in the Ocean restaurant - they just don't ask if you want anything ie desserts or more drinks. We started to wonder if being that laid back was intentional - ie not being too invasive.

I would recommend you stay here as there are good customer service reviews below (even from people who stayed there the same time as us) but maybe some customer service training is required for some staff. On a plus side there was a birthday card for my husband on our table on our first night which is a very nice touch. The lack of customer service didn't spoil our stay, we all still had a great holiday.

Lovely room, friendly and helpful staff, great views. Couldn't ask for more, thoroughly enjoyed our time away and would not hesitate to recommend. Platinum room was well worth it, absolutely lovely. If you prefer more relaxed dining would recommend Ocean restaurant over steak house but food equally good.

An amazing mini break!

The first thing to strike us was the Hotel's stunning location - overlooking the Fermain Valley and sea. It's also an attractive looking building, with some lovely little quirks, due to the way it's built in the valley .

From the moment we arrived we felt at home (if only home was a beautiful Hotel!) and welcomed by friendly staff. Check in was very easy at the Reception.

All the public areas are so stylish and clean - and with nooks and crannies to explore, such as the library and even its own Tea Room (full of goodies to enjoy!) It is truly unique.

Our bedroom was just fabulous . The sea views were stunning and being woken by birdsong (so many different birds) was a perfect start to the day. There were lots of special little touches too- including a decanter of Sherry! The room was decorated in a lovely classic style and was large (we even had a very sweet entrance area where the wardrobes were) and clean. The bathroom too was modern and big.

As above, the location is fabulous and we loved the walk to stunning Fermain Bay, especially the magnificent gardens, with all the unusual and colourful plants . Looking back towards the Hotel as you go towards the Bay shows how impressive these are. There is a second Garden the other side of the Hotel and this is also full of bright and beautiful flowers. The walk to the Bay is about 5 minutes down (either through the gardens /very pretty cliff path-where the first glimpse of the Bay below is gorgeous) or the road. The walk back up took about 10-15 minutes, depending on the route! The Bay itself is absolutely stunning - a hidden gem. There is a pebble beach, very blue waters and a beach cafe. We went down a few times during our stay at different times of the day and each time we loved it. St Peter Port is a 5-10 minute drive and a shuttle is sometimes available, although we didn't use it, as we'd hired a car (there are three car parks dotted around so parking isn't an issue).

We ate in The Ocean Restaurant and this was fabulous. The staff were very helpful and knowledgeable about the food and the very good selection of wine. The food itself was wonderful - beautifully cooked, fresh and just a real teat. The decor is stylish and cosy - almost French Bistro style. We also enjoyed a post dinner coffee on the terrace (where blankets are provided for the colder evenings). We sat on the terrace in the day too, with a drink (sometimes from the Tea Room, sometimes from the well stocked bar!) and the views are breathtaking.

Breakfast is also served in this restaurant and, again, was excellent. We helped ourselves to a good selection of cereals, fruit, pastries etc and the main breakfast was - unusually and very nicely - cooked to order. I sampled both the Full English and Eggs Benedict!

The Rock Garden is the second restaurant and, although we didn't eat there, we enjoyed delicious post dinner cocktails. We sat in the quirky garden itself, which is cosy and warm, even at night. The Rock Garden as a venue would rival any bar in town - modern and stylish, with music playing and a good vibe.

Both restaurants seem to be popular with locals too - always a good recommendation!

I also enjoyed a daily swim, again with those stunning valley views. The pool isn't massive but is a very decent size for a Hotel pool. We were often the only two in there and the water was warm, plus there is a sauna. A walk to the Bay followed by a swim made for the perfect start to the day!

We fell in love with both the Hotel and the island and will be back!

Just had a fabulous 5 days at the Fermain, brilliantly run, fantastic staff, location superb, food wonderful, ticks pretty much every box. Both restaurants are superb with a lovely ambience and vibe. The staff without exception are friendly, efficient and make you feel comfortable and at home. We have enjoyed every minute of our stay. If I have to give a slight negative and it is only a slight negative, we were a little disappointed with our bathroom, very small and a bit tired in places but a minor issue in the scheme of things, we have loved our stay and we do plan on returning.

I come here with work. Lovely quiet location (note you need a taxi to go into town) with a short walk to the lovely secluded bay. Good views from many rooms.
Good bar with snacks and many outdoor seats.
Rooms well appointed and spotless. Lovely.
Breakfast in room in amazing.
For meetings it has a separate meeting venue which is handy and works well

Stayed in a gold room was very nice and at a good price, ate at the rock garden, great service and friendly staff, room service breakfast also, came up on the dot and was not disappointed one bit, recommend this place highly.

Had an amazing week in Guernsey staying at Fermian valley. We stayed in the Venue and the room was great. The room was lovely and breakfast was great with lots of choice. The gardens were lovely and really added to the stay.

Best Thai food I think I have ever had, really fresh and delicious flavours. View across the gardens and out to sea is beautiful. Good service, just the right pace for lunch. Gardens were nice for the children to explore.

We were a party of 10 with 3 little excited children and a baby.
The food was superb (including my veggie meal - only 1 choice of main course, as is usual everywhere).
But it's the grounds of the hotel that are breathtaking. I felt as if we'd been transported to a tropical hideaway. Lots of twisting paths and beautiful plants to discover, and a ground level tree house - that really enchanted me and the little children.

The Easter Egg Hunt was carefully monitored by the staff to keep it fair for the different ages taking part. It was an absolute joy to see the children's faces as they found all the Easter Eggs.

I'll certainly be back. Even if there's only one thing on the menu that I can eat,
I'm sure it will be delicious.

Myself and 7 family members booked here for lunch, the food and service were excellent and the views stunning,attentive staff and good food ,the lunch menu was brilliant value for money and extensive,we will be back again soon!

Excellent place with lovely rooms. breakfast is very good with a great selection. Platinum rooms are excellent as are the views. Very clean and nothing is to much trouble. We would highly recommend this Hotel

This is the perfect place to relax and de-stress, everything about it is lovely. Large, beatifully decorated rooms with tea,coffee, biscuits and sherry!! Set in the lovely Fermain valley with the sound of the sea outside and wonderful walks down to the beach and on the cliffs. We dined in the Ocean restaurant and the steak was delicious, the staff attentive and friendly. A visit to the Rock Garden bar for a nightcap proved that you don't need to go outside the hotel to enjoy yourselves but if you did want to go into town there is a free courtesy shuttle bus. We loved our short stay and can't wait to go again when we will hopefully have time to use the spa facilities.

This is a fantastic Hotel in a stunning location, staff are very friendly and helpful. Food is amazing with two restaurants to choose from. Enjoyed our short stay so much we will be back again this year. Highly recommended.