Had an amazing time here greated by a receptionist called Kristina very helpfull and friendly offered a breakfast when we arrived lovely Room totally amazing went into town then eat in there ocean restaurant yum yum second day driven around by Peter so good amazing food in the town and anniversary meal last night will be back next year xx

Just back from dinner and stayover. Sherry, fruit and biscuits waiting for us on our arrival. Enjoyable dinner and lovely freshly cooked breakfast.
It was my wife's birthday and we were surprised with a 'happy birthday dessert' from the hotel. Staff very attentive and polite. Thank you.

Reserved a room at the Fermain Valley (venue rooms) which are not part of the main hotel and a steep walk through the gardens back to the main road next to their restaurant Buho. Didn't realise this when booking but hotel did email us to inform us that it was not attached to the main hotel. Very nice room with nice decor. Friendly welcome from receptionist. Very good breakast in the morning. Did not eat in the evening as we could not get booked into the restaurant (only very early or very late availabilty). Very good housekeeping, hotel was spotless. I think our room may have been next to the staff quarters as it was quite noisy late on.

This is without a doubt one of the best hotels on the island. The ambience is calm, the service excellent, the rooms comfortable and clean, the facilities are very good.
What a pleasant surprise to find that breakfast is cooked fresh when ordered and only the cereals and cold items and buffet served. The bar staff and reception staff were very attentive and our needs were always taken care of. I will definitely being staying in this establishment again.

From the moment I arrived I was made to feel so welcome, met with a smile and shown to my room.

Check in team were husband and wife, a note to point out that these two are a real asset.

Fantastic room, superb bed and mattress, clean well equipped, great breakfast and lovely choice of bars and restaurants.

I can not find anything to objectively and constructively criticise. It was superb and I will be back.

The Fermain Valley Hotel was a large hotel set in extensive grounds. My wife and I enjoyed our stay there. Our room was situated away from the main building so that one walked through the garden to breakfast. It was some way out of towm but there was a convenient bus.

This may be a four star hotel, but many five star establishments fail to provide the service, ambience and facilities we enjoyed at the Fermain Valley. The room was perfection, with every mortal thing we might need. The breakfast choice, either buffet or freshly cooked was excellent. As was dinner in The Ocean restaurant each of the four night we were there. We didn't venture to the other restaurants, but found the cakes to die for in the tea room one afternoon. The swimming pool though small must be lovely with its wall of glass doors open in the summer. Finally the staff are an energetic and cheerful bunch, who obviously enjoy what they do. That in itself tends to be a rarity?
I hope to return.

A friend and I spent 3 days at Fermain Valley Hotel in October and can not praise the hotel enough.

I’m not usually one to leave reviews, but we both were so impressed with the service, location and the thoughtful touches that I wanted to leave a note to say thank you and recommend anyone stay here when visiting the island.

It’s close to town yet sufficiently far enough away to feel like you’re getting away from it all. Free shuttle service to town (and because we came out of season your driver kindly took us and picked us up from a wedding!); lovely, spacious room (we loved the decanter of sherry - nice touch); comfortable beds; great choice of food at breakfast; and a good array of restaurants on-site too. Friendly, helpful staff (a lady on reception even lent me her hair straighteners when I was panicking about my wedding hair!), and in a lovely setting just up the hill (short walk) from Fermain Bay. You all went the extra mile during our short stay - and we so appreciated it.

Summer no doubt gets much busier, so I wouldn’t expect such a level of attention then that we received, but I have no doubt anyone staying there - whatever season - would feel impressed. Thanks!

We really enjoyed our stay. Our room while a little on the small side was spotlessly clean, the decor was really nice and the balcony was a great size with excellent views. There is still and sparkling water in the room along with tea/coffee & lovely biscuits. The only real negatives are that the room doesn’t have air-conditioning or a mini fridge.

We had dinner in Ocean restaurant which was lovely, the bar staff made excellent cocktails and the breakfast choices were great and all freshly cooked. There are also two other restaurants to choose from.

It is set in beautifully landscaped gardens plenty of places to sit and relax and a direct path down to a lovely little bay with the beach and the beach café.

There is a small indoor pool and a sauna.

The parking situation isn’t ideal as there is limited parking And hotel guests do not get any priority over the parking.

I do however highly recommend this hotel and will definitely be returning next year.

Pleasant hotel set in lovely surroundings on a peaceful island.
Staff are friendly, welcoming and helpful, ready to cater for your every need.
Rooms are well equipped, clean and nicely maintained. Many complimentary added extras help make for a very enjoyable stay. Be aware though, rooms above the Rock Garden Steakhouse may be noisey at nights!.
Ocean Greek Eats restaurant is a peaceful dining environment, food is very good, both in quality and quantity. 2 x other restaurants are available on site but didn't try those.
Overall a very pleasant stay, would highly recommend, as long as you accept that Guernsey is a very beautiful island, somewhat exclusive and depending upon choice, can come at a price.

Final word of interest, I believe the hotel is currently up for sale, so things may be different in the future???

Stopped in this hotel a week, from start to finish excellent, we got picked up from the airport by the hotel which is only 10 minutes away.
The hotel looks clean well maintained , got to our room and there was a dozen red roses with a card as it was our 25th wedding anniversary.
The bedroom very clean, sherry in the room had a sea view.
Breakfast was the best i have had in any hotel that i have stopped in, the staff all very friendly and go out of the way if you want anything.
On our anniversary we ate in the Rock and was given a glass of bubbly on arrival and a cheesecake with anniversary on the plate.
The whole week was just perfect that near the bus stops that go all over the island or just walk in to the town, will be going back there next time.
The only slight fault was in the restaurant i wanted a childs meal as was not that hungry , and was told that it was not possible , which i cant see what difference it makes to them.

Very good hotel and location, clean, good service and helpfull staff. Food was of a good standard and a lovely breakfast.

Will be returning to this hotel and lovely island for another family stay soon.

Booked this hotel for our anniversary weekend. As we expected our room, view, food and service were awesome. Hotel is situated near fermain Bay and the location is calm, private and serene. Special thanks to Cristina at the reception - who guided us perfectly and with great gesture.

A week's holiday in a lovely hotel with 3 great restaurants, a tea room, a sitting room and a library. Outside there are comfy seats overlooking the gorgeous gardens and down the valley with views of the bay. The staff were all exceptional and very caring, we felt truly spoilt. Our room (gold) with a balcony was delightful with bay views & the complimentary decanter of sherry a lovely touch to sip on the balcony in an evening.

We recently spent a week here in a Platinum room. The room was clean, well appointed and quiet. Overall the hotel presents well in a gorgeous, leafy but steep valley overlooking the sea to the east. Regular buses are available on the road just up the hill. The hotel offers 3 restaurant options (Greek, grill and Mexican) plus a small tea room on site. Ten minutes walk down the valley is a small beach with an independent cafe. Ten minutes on the bus will take you to St Peter Port with many dining and tour options.
The best thing about this hotel is the service. Nothing was too much trouble, dietary issues and special requests were expertly catered for, shuttle transport was freely available, and all was offered with a smile and good humour. Many well known "5 Star" brands could learn a lot from this excellent hotel. We were sad to leave!
Perhaps the only negative was that the hotel lies on the flight path for the airport. However the airport is not too busy and has a night curfew, so sleep is very peaceful.

I stayed at the Fermain Valley Hotel for the August bank holiday and can highly recommend the property. The views of the bay (which is within 5 minutes walking distance from the hotel) are beautiful and the garden resembles a tropical oasis. The rooms are tidy and spacious. The breakfast choice is varied and you can select from an a-la-carte menu. The hotel also offers a complimentary transfer service (between airport-hotel-port area) but it is usually booked out and so I could never take advantage of it. So unless you prebook it, you do not get it.

We stayed recently to celebrate our 40th wedding anniversary, having stayed here for our 30th and at the original Fermain Hotel for our honeymoon. It was lovely to be back. We booked a gold room and had room 30, spacious, spotlessly clean, comfortable, lovely views over the valley and beautiful toiletries in the bathroom.
We ate in each of the restaurants. Buho was lovely, a bit noisy as our table was next to a large corporate table, but service was good and food was some of the best Mexican food we have had. The Ocean Greek Eats was great for breakfast, good choice and quality of the food. Most of our dinner was good apart from my steak which was pretty tough. Our dinner in Rock Garden was very good, best steak ever and great service, although we were glad we had a table at the side as it was quite noisy.
Staff were all excellent, friendly and attentive and we were delighted to be able to get courtesy lifts to and from the airport. Love the location of the hotel, delightful walk down to Fermain Bay, easy to get into town by local bus or by walking.
Would certainly stay here again if returning to Guernsey.

Beautiful location and stunning views. The hotel is close to St Peter Port and close to amazing beaches. The best of everything. Great restaurants too.

Stayed here (again) for a short break on the Island and enjoyed every minute of the stay here. The hotel is in a great location with views across the gardens to the sea which makes for a very relaxing place to spend some time. Our platinum room was large and comfortable and very well maintained. Staff were all very friendly and the service efficient throughout our stay. Breakfasts in the ocean restaurant were tasty and well cooked with plenty of options available although it would have been nice to have been able to sit outside as it was certainly warm enough to have done so. Gardens were lovely (if a little more weedy this time than on previous visits) and full of flower. Overall a great place to stay and I am sure we will be back - using the discount/upgrade voucher that we were given at checkout which is a nice touch.

Based on our first impressions and few niggly things when we first arrived, we were expecting to award this hotel only a 2 or 3* rating. The simply outstandingly brilliant staff during our longish stay changed our minds. It is almost worth a 5.

One of the niggly things was, to our amazement as we had not seen mention of this on a review; the hotel is on the airport flight path and the planes fly very low over the hotel. And I mean LOW! Not a busy airport and seemingly silent at night but the noise can be annoying during the day.

The hotel itself is on various levels. We had a Gold room. Very nice but we feel overpriced at around £200 a night b&b. On the plus side the hotel does provide (book in advance) free airport and town transfers which kind of offsets the room cost. Be sure to book the airport transfer before you arrive/leve.

One hotel restaurant was closed for reasons we are still not clear about. That said the other two were both excellent and very reasonably priced. The Mexican restaurant – give it a try and you will you find it very acceptable. Food is NOT all spicy unless you want it, and the views are great. Prices are very affordable and the staff absolutely outstanding. To a person all the staff were at all times friendly and very efficient.

The Rock Garden Restaurant is also excellent with staff to match. Honestly, we were blown away at how good all the staff are. We ate here four nights and give all the staff and food 10/10.

We twice had a need for the hotel handyman and he also was excellent. The two hotel taxi drivers, and reception staff also were faultless.

How one hotel can find and keep such god staff beats us. We normally stay in 5* hotels but have never had service levels of this standard from ALL staff.

My Husband and I stayed here for a long weekend mid May for his surprise 40th. Bed & Breakfast in a Gold room with a sea view balcony.

The service at the hotel was excellent. Little hiccup on the last day, but I’ll get to that. I called in advance to arrange dinner in the steak restaurant and to book airport transfers *book well in advance if you can**. Both were arranged as requested. The transfer service to and from St Peters Port really is brilliant. Both our drivers during our stay were lovely.

The room was well appointment. Smaller than I had thought based on the pictures. It has tea, coffee, fruit and biscuits which were all great. The bed was comfortable and we slept well. I was worried as we were located near the grill restaurant which is lovely but we didn’t hear anything once in the room.

The grounds are really lovely and the walk down to the beach is worth it. You can pick up the coastal path from here to St Peters Port, but it’s worth the short climb for the view.

The food all round was EXCELLENT.
Breakfast - we had this served in the room both mornings so we could enjoy the balcony. We had cooked one morning and then continental the next it was all lovely.
The first night we booked in the hotel Rock Garden Steakhouse. We ordered the chateaubriand steak to share and, my god, best steak I’ve ever head. The cocktails were great too. It gets busy so book in advance.
We had lunch there on the last day just before our transfer back home and again that was delicious (it was the burger which was huge but we finished the lot).

We didn’t really make use of the other facilities. We saw the pool area which was lovely and the tea room was busy.

There is a bus stop just by the hotel and the buses are easy to use. We found the hotel well placed for our needs.

Transfer back to airport - we were unable to get a transfer back so we asked the hotel to book a cab just before we sat down for lunch. The time the cab should’ve been there came and went and it turned out it didn’t get booked. So little bit of stress at the end but they managed to get us the hotel transfer at the last second.

I think Fermain is a great hotel if you want a luxury hassle free weekend. However if you’re planning on doing lots of sightseeing then it might be a bit 💴 if you’re just planning on crashing in bed every night.

We were overall very pleased with this hotel. Our platinum room was spacious and the view was lovely. Niggles were the bed linen was not as good as I would have expected and the duvet made me too hot most of the night or freezing when I'd thrown it off. The sheets were not high quality cotton either and the pillows were either lumpy or hard. The shower was very powerful, but there was no grip rail to steady yourself getting in and out and we had to ask for an anti-slip mat. The complimentary sherry and fruit were lost on us, but the cafetière coffee was a bonus.
Breakfasts were all good, served very very efficiently. A reasonable choice of fruit, cereals and yoghurts with cold meat and cheese and pastries. Hot food was good and extra butter/marmalade were provided immediately on request.
The staff were all, without exception, very helpful and friendly and made our stay very enjoyable. The pool was small, but sufficient and the changing area/shower was good and every where was clean and well maintained. The terraces outside looked very inviting and all had wonderful views down the valley to the sea and the gardens were particularly nice.
Unfortunately the Ocean Bar Restaurant was closed while we were there and with the Bohu Restaurant being closed Sunday night meant that we could not eat at the hotel because we had not booked a table at the Rock Garden Steakhouse. If we had been warned beforehand or when we checked in that we needed to book then this would have avoided the problem and irritation.
I don't think we'll be going back to Guernsey anytime soon, but we certainly felt we'd chosen one of the best hotels on the island and certainly the views were outstanding. It was a peaceful and restful break for us, and walking in to town was manageable, but the bus for £1 was better!

Every member of staff that we met went out of their way to make our stay a lovely time; all were friendly and helpful. We had a splendid large room (Platinum grade)which overlooked the garden and sea; it was beautifully presented and the housekeeping was the best we have ever had! The hotel grounds are absolutely beautiful
It took us about 30 - 40 minutes to walk into St Peter Port (downhill going, uphill back!); we found the hotel to be very well situated for walks including the coastal path. It was also well served by buses so we didn't feel the need for a car.

Initial welcome cold and unfriendly by receptionist with blond hair but later when I asked for a fan and extra pillows receptionist with long dark hair ( sorry I don't know names) was very accommodating. Very disappointed with bedroom and bathroom. We were paying £219 a night for a 'gold' room. It had balcony overlooking the sea and garden which was great. No air con. No fan til I asked. The room is small, dated and shabby. The dressing table stool was stained. The ironing board took up the whole wardrobe. My bedside light had no switch , in fact the wires were bare and dangerous as you can see from the photo. The bathroom was small, hot and lacked proper ventilation. The bath was sooooo small and don't think the cleaners had heard of 'cillit bang and the dirt is gone !' it was mouldy and scruffy and certainly not up to my standards at home. I was very disappointed on arrival and relieved I was only staying three nights. Because of the above we will never stay again and do not think it warrants four stars.

However the gardens are phenomenal, as is the food. All the waiting staff were lovely. The food was exceptional. I would have liked to submit more photos but limited.

I will be interested to see if the management reply to this as I note they haven't always replied to bad comments.

How can the bedroom cleaning staff miss bare electric wires and mouldy bathrooms if doing a good job.

Superb room in the annex, so much to recommend for this Hotel and staff. Where to begin!

A decent way out from St Peter Port but walkable or bus stop close by on the main road.

Fermain Valley Hotel boasts 3 of the best restaurants on the island. The breakfast choices are some of the best I've sampled too.

The staff are some of the best too and will go out of their way to ensure that your stay is totally enjoyable.

Would recommend everyone to give this place a go.