lovely hotel with lovely staff especially the very helpful receptioninst!
I stayed in such a nice roonm with sea view. Lots of nice liitle touches as well.

I took my 2 daughters (age 11 and 14) for a 5 night break at Fermain Valley hotel during October half term. We were not disappointed. The room (28, Platinum room) was warm and comfortable and the housekeeping did an extraordinary job each day making the room look immaculate and restocking the delicious shortbread biscuits and hot chocolate :) The staff that work in this hotel are some of the nicest, friendliest people you will come across in the hospitality industry. They work incredibly very long hours (you’ll often see the same member of staff serving at breakfast, running the tea room, abs waiting in the restaurants in the evening too!) the staff work so very hard and nothing is too much trouble. The shuttle car which takes you to town for free is a fantastic added bonus but be sure to book in advance. Likewise with the on site restaurants (we visited The Rock Garden and Buho - wonderful food in both, but book very early as these eateries are very popular with locals too!) We loved the breakfast buffet and menu, the food was delicious and again the staff couldn’t do enough for you. We were so sad to leave. An extra big special thank you to Susie on reception who is an angel and saved the day when our ferry back to Portsmouth was delayed in a Halloween nightmare! Hope to return very very soon!

We are currently part way through our stay as a family with 2 young children.
It is an Outstanding hotel with great food clean rooms excellent service beautiful views a library swimming pool Sherry refilled in the rooms with fresh fruit what else can one want

A huge thank you to the Fermane Valley hotel and its staff for a fabulous stay, a special thank you to Susie on reception who went beyond her duty to make our stay as special as possible, she’s a credit to the hotel.
We look forward to visiting again soon.

We Booked five nights at the Fermain valley to celebrate our 8th wedding anniversary. On arrival we were shown to our room. There was a card waiting for us. We were delighted to discover that this was was an anniversary card from the staff at the hotel. It had a beautiful peacock on the front and remained in pride of place on the dresser for the duration of our stay. There was a minor issue with a flickering light in the bathroom and as my husband has hyper sensitivity we requested that this be rectified. We were duly moved to an alternative bedroom. Both if the rooms were absolutely beautiful. We were given a plate of fresh fruit and a bottle of sherry and glasses in addition to the standard hot drinks facility and bottled water. We were informed that breakfast was served from 7am to 10am during the week and 7.30 to 10.30 at weekends. The breakfast was amazing. I particularly enjoyed the the selection of melons pineapple orange, blueberries and strawberrys. In addition there was also a fruit bowl with whole fruits such as apples, oranges and pears.There was a good section of cereals and dried fruit as well as French patries. The cooked selection was just as vast and for those who were staying at the hotel any selection from this menu was free of charge. We were both impressed that there was also a good variety of vegetarian snd vegan options. Tea and toast were plentiful but there was also an option to order freshly brewed cofee. .After breakfast we had the luxury of sitting on the balcony . The views of the island were stunning. We were especially fortunate to have been blessed with unusually warm weather for October. The room was cleaned daily to a very high standard every day. There is also a beautiful pool and sauna located downstairs. It was a pleasant suprise to discover that the pool was heated and the sauna was very hot. This is not always the case at hotels. The pool is open to 11pm but I was was surprised to discover that although the hotel was busy I had both the pool and sauna to myself each evening! We were asked if we wanted a newspaper and given the option to have it delivered to our room . We chosevto pick this up each morning. It was good to see that there was a wide selection of UK papers for everyone to read both in reception snd on the bar. When we went the restaurant was not open however there were options to order evening meals straight to the room and there was a good selection of food on offer. The Buhu restaurant adjacent was however open and we were made aware that the residents of the Fermain would be given priority. There was also a bar on the fist floor. This proved to be very popular in the evening with both guests and locals. Equally the cafe bar opposite the reception proved to be popular during the daytime. The location could not be better as there are amazing views without the need to leave your room in most cases. There is also plenty of walks. Parking is ample with lots of overspill carparks so arriving back late was never an issue. All of the staff without exception were extremely professional and helpful. Nothing appeared to be too much trouble for them. The rooms were also cleaned to an exceptional standard. We really feel that this hotel made our holiday. Guernsey is a beautiful island and combined with superb hotel our 8th Anniversary could not have been any better. The hotel snd the staff are a real credit to the Island. Hope it remains there for many years to come.

I booked this Hotel with great expectations. But it went off to a very bad start. Our flight was delayed by two hours [not the Hotel's fault], so we had not eaten all day, when we arrived at the Hotel it was just past 4 pm. We asked whether it was possible to get a light meal in one of the Restaurants, we were told that the Restaurants are now closed. We then went to the Bar and asked if they had a bag of crisps or nuts, but were told that they did not. We then asked the Receptionist whether we could order something through room service and were told that Room Service only starts at 9pm. My wife is Diabetic and needs some food or she will collapse, We went up to the room and looked at the Room Service Menu which clearly states that Room Service was available from 6am to 11 pm. I called down to ask for Room Service only to be told off by the Receptionist again, saying to me 'didn't I tell you that room service only begins at 9pm?'. So I waited until 9pm, before we could finally eat. Checking in was also an issue, I was told that I had to use a smart phone only, which I do not have, the Receptionist then took my phone without asking and tried to do it herself, but unfortunately she could also not do it for quite some time. Once everything was done, she printed out some forms which I had to manually fill in and sign. What is the purpose of going through all this nonsense about using my phone to check in and then still having to fill in and sign forms? Very much to my surprise I was told the next day, that the Hotel does have room service all day long and that we were given totally wrong advice by the Receptionist. The next evening I tried to order some Room Service at about 8 pm, but there was no response for more than half an hour. I then tried to call Reception for several minutes and they did also not answer the phone. I decided to go downstairs to find out why, only to find the Reception completely deserted at 8.30 pm, I walked into the Bar to look for somebody, the lights were on but there was nobody there, I walked into the Restaurant, the lights were on but nobody there. I returned to the Reception to wait an other 10 minutes but nobody showed up. I did go back to my room and eventually managed to get through to Room Service. I ordered some food for the two of us, only to discover that they brought completely wrong orders, not what we had ordered, and the drinks missing. I was getting tired and frustrated, so I just left it.
The next day was my wife's birthday, I had prearranged a bouquet of flowers to be delivered to the Breakfast table. I had prepaid for this together with my booking. Needless to say that no flowers were being delivered. For the evening I had arranged Dinner at the Rock Garden and when I made the booking I told them that we celebrated my wife's birthday and would they be able to organise a small birthday cake, for which I would pay. That also did not work, after our meal I asked the Waiter whether or not he was supposed to bring something, and he said no, that he was not aware of anything else...... I should perhaps add, that the flowers that were supposed to be brought to the Breakfast table, were put into our room late in the afternoon. But that is not what I had ordered and paid for. Altogether a rather disappointing stay at what I thought would be a nice little break. Derek Coates [late owner of the Hotel] would probably turn in his grave if he saw how they treat their guests!

Half way through our holiday and just been informed our Ferry home has been cancelled. We have received the most amazing help from Susie on reception. Gone above and beyond for us - thank you! Beautiful hotel, kind and helpful staff and lovely island.

We arrived early and was greeted by Susi, who was knowledable and friendly.
They looked after our bags, so we could go off and explore the town.
Our room was basic but clean and tidy. The balcony and view exceptional.
Unfortunatly we couldnt get in to our chosen resturant due to staff shortages.
The breakfast was fantastic.
Pool was clean and Sauna lovely and hot.
Marco on reception was also incredably helpful, fun and friendly.
They sent up a lovely card to congratulate us on our wedding, thank you.

On the plus side, the staff at the hotel were superb and the hotel was very quiet despite being full. We even had a good chat with Vlad, the General Manager who seemed interested in discussing the hotel with us.

The bathroom in our room was excellent and the rain shower was great.

The food was excellent, especially the wide selection and fresh cooked breakfasts.

The bar staff in both Buho and The Rock Garden were very friendly too. Lunches at Ocean overlooking the bay were great (weather permitting).

One small negative point though was that our room (49) was a little on the small side up the hill in the Venue. When it was hot we could open the windows for ventilation but as the hotel is on the flight path and near the airport, plane noise would wake us up at 0630-0700!

Lovely hotel, lovely staff (apart from one man-hating woman who left a really sour taste in our mouth), and lovely rooms!

The rooms are incredibly nice, spacious and pitoresque. It surpassed our expectations by far.

The Rock Garden restaurant is incredible, including their very juicy and flavourful cocktails.

Just stay away from The Ocean Bar & Grill. The food is inedible and the woman who operates there and in the coffee shop is rude beyond comparison!!!

But, as the hotel is a fantastic place where the rest of the staff truly apply themselves in being kind and helpful, I won’t let this one rotten apple ruin it for the rest. With that said, I hope the management will see to her being removed.

Stayed here for a 6 night stay in September and had a fantastic time throughout the visit. The setting for the hotel overlooking the bay is delightful and gives a restful view of the sea. Our room was large and well appointed as well as being quiet and restful. Breakfast was tasty and nicely presented - wish we could have eaten outside though as it was certainly warm enough (for us at least). Also ate in Buho and The Rock during our visit and enjoyed both of these. Staff were friendly and helpful during our visit - just waiting for accounts to sort an issue with a voucher that we had and things will be just perfect. We will certainly stay here again when we next visit and Highly recommend this place.

Stayed at the hotel between 06-09-2021 until the 11th in room 48. This was in the annexe overlooking the car park and the roadway. The room was very well decorated, clean and had everything that was required for our stay. On the first night reception staff managed to book us into the Buho restaurant one of three on-site. Food and service was excellent. The only problem we had during our stay was being told we had to book for the eating venues. Normally we never book an evening meal as exploring the island during the day brings us back whenever we decide, so not knowing what time doesn’t help. Anyhow we found the breakfast meals very filling and a great variety of food. Again service was excellent. You couldn’t fault the staff throughout the complex everyone was brilliant. Our room was cleaned and restocked to a high level. This was our first visit to his hotel and was recommended by friends, will definitely go back even though we have visited the island on 10 occasions. To further add the gardens and the swimming pool were excellent, with the pool open until 2300hrs. There is a walk through the bottom gardens which goes down to Fermain bay and is well worth the effort, particularly at sunset.

The hotel was in a very good location, giving easy access to the coastal paths and St Peters port (be prepared for lots of hills!). The room was excellent, large, clean & well equipped (tea making, safe, TV etc). We also had a partial sea view, which was brilliant.
The breakfast choice & quality was excellent.
The airport transfer option was good (although this wasn't possible for our departure due to the hotel car being unavailable).
The reception & restaurant staff were very attentive & helpful, although there was only one receptionist available to cover the guests checking out (which was busy & time-consuming).
Booking the restaurants was a bit hit & miss and we were missed from the reservation lists on two occasions (there either appeared to be some issues with the PC systems being used or things were simply forgotten?). Nonetheless, these were easily dealt with. The pathway between the hotel & Buho restaurant was unlit (although light beacons were present, but not working). Overall, our stay was excellent & this hotel is highly recommended.
Guernsey is a fantastic island & coupling a visit with a stay at the Fermaine Hotel will not disappoint.

Very helpful staff and great service! Suzi and Catia in reception are particularly worthy of a mention for going the extra mile.
Our room was very comfortable and quiet with a lovely view from the balcony.
It was a shame that one of the restaurants was not available for evening meals.
If you are visiting Guernsey for the first time be aware of the combination of fast cars and narrow roads!

Recently had a 4 night stay with family at the Fermain. Gold room with balcony. Have stayed here many times but this time all the staff were exceptional in their helpfulness and attention to detail. The cleaning staff were superb.
My only comment would be that when refurbishment takes place please replace baths with walk in showers. Otherwise a great experience.

We thoroughly enjoyed our stay at the hotel. Rooms are clean and comfortable, the staff awesome, friendly and helpful and the location perfect. We sampled each restaurant and liked them all. Whatever you’re in the mood for, this place has it. We walked down to Fermain Bay, explored the trails both ways and ate and drank at the beach club. I highly recommend!

It was a wonderful first visit to Guernsey. The staff at the Fermain Valley Hotel are superb. Professional but also friendly and asked if we enjoyed our day/where had we been. We stayed in the main part of the hotel but parked in the top car park so had the upward slope to conquer each day. However, we would highly recommend the hotels.

One night stay in two rooms for the family at the end of a holiday. Hotel was great, excellent staff wiith good service, superb meal at Buho and lovely small but warm pool area.The double bedroom was spacious, the twin was not. The rooms faced the main road and there was live music from the pub opposite which didn't bother us, but would be a problem for others. Breakfast was fine, although service a little slower than one would expect. Overall, a lovely staff with lovely staff, if somewhat expensive.

A lovely hotel with a beautiful setting. We enjoyed walking in the gardens and eating in the different restaurants. However we really enjoyed the different amenities including the hotels own private cinema and pool. The staff were incredibly helpful and kind. Nothing was too much trouble. Would love to stay again.

I can thoroughly recommend this hotel as a place to stay. My room was lovely, the staff can not do enough for you and the food was great. We had a room with a sea view but no balcony. The rooms with a balcony overlook the woodland.

Spent two lovely weeks here at the end of July beginning of August. We stayed in Gold room which had a balcony with a particularly nice view looking down the valley towards the sea.
We really enjoyed our breakfasts which were served in the Ocean restaurant and offered a wide choice. My advice to anyone thinking of staying here would be to try and book evening meals at the restaurants in advance as they are very popular particularly the Rock Garden which serves sumptuous steaks.
The staff here go above and beyond its obvious due to current problems they are understaffed but they were friendly and went out of their way to look after the guests.
There is a shuttle service run by the hotel which takes guests into town which we used a number of times. Both of the drivers Peter and Paolo were courteous and always on time.
We enjoyed our walk down to Fermain beach where there is a lovely café which serves Poretti beer and delicious ice cream
The walk back is a bit strenuous but it can be done if you take your time.
All in all we had a relaxing holiday and it was pleasing to spend time in this wonderful oasis

Amazing hotel above one of the best beaches in Guernsey.

5 nights and was not a disappointment at all. The platinum room was amazing and the views did not disappoint.

The staff are so friendly and the service amazing. Fermain bay is only a short walk away ...downhill, just be prepared to walk back up again. What a nice place to chill and enjoy the sound of the water.

When a hotel claims to have 3 restaurants one is always a disappointment but at fermain they were all brilliant. Ocean is a more relaxed place with buho their mexican restaurant offering up some of the best food we have had. The rock garden was also amazing. Our favourite was easily buho but make sure you reserve your seat in advance.

The hotel also offers free shuttle services into town and pick up too.

All in all fermain was an amazing place to stay and explore everything guernsey has to offer.

Oh and if you are thinking of hopping off island to herm or sark, the hotel shuttle will drop you off at the terminal and pick you up too.

This is a mixed review. We (a family of 2 adults and 4 children) stayed here for 4 nights in August 2021.

We booked two of the most expensive (Platinum) rooms.

The good: Courtesy shuttle bus around the island (needs to be pre-booked). Very friendly and helpful drivers. Service mainly very good. Nice ladies and gentleman on reception. Standard of food good. We enjoyed a nice meal at their Mexican restaurant, Buho, which was family friendly. Good pool which the children enjoyed in the evening. Staff were in the main very attentive - for example, my stepdaughter left her cuddly toy in the room and the hotel phoned and posted it back to us in England. The head of housekeeping also very kindly out my 2 year old daughter’s sleepsac in the washing machine and returned it dry that evening after my daughter had an “accident” during the night.

The less good: Despite booking two Platinum rooms, the bathroom in one of them was very small and did not have a separate shower as advertised. This may seem pernickety but when you pay over £500 per night for two of the best rooms, you expect the rooms to be as advertised. Our 2 year old daughter’s cot was very creaky and old, to the point where it kept me awake the first night because it made a dreadful noise every time she rolled over. You’d not expect them to be using knackered old travel cots. A minority of staff had a strange and, at times, “no can do” attitude. For example, at breakfast one morning my wife asked for the smoked salmon in her Eggs Benedict to be heated / grilled. Not the usual way to eat it, of course, but this is how she likes it. The waiter was very supercilious about her request and basically said she could not have it cooked as that’s not how you eat smoked salmon. This, of course, was not the right answer and was almost offensive. The waiter was just being awkward for no apparent reason apart from that he thought he knew better. On another occasion, when I asked for a table for dinner, I was told that there were unlikely any tables left as I had not booked. The lady dealing with the request said “this is why I emailed you to ask you if you wanted to make any dinner reservations but you didn’t come back to me”. Again, a somewhat “told you so” attitude which I regard to be unnecessary and inappropriate when addressing a customer, whatever your personal thoughts about the matter.

We complained about the cot, the bathroom and a couple of other matters. The hotel general manager made himself personally available to speak with us and he did sort the issues out and gave us a small discount and send up a nice bottle of wine to our room as an apology.

Overall, the hotel was of a good standard with generally polite and helpful staff, but a few niggles let down the overall experience. Whilst I accept I may sound pernickety, I spent a little over £2,000 over 4 nights so one does expect a first class service at this sort of price.

Feeling refreshed after a lovely 3 nights away.
Our room was perfect with a small balcony and spectacular views.
We were greeted by Suzy and Marco on reception. They were very professional and all our needs catered for. Even opened the cinema for us to watch a movie and provided complimentary popcorn.
Peter and Paolo picked us up from the airport and ripped us off and picked us up from town during the days. Great service and really adds to the holiday.
We had breakfast every morning which was delicious. Staff worked extremely hard but completely understand that they are short staffed but we were in no rush.
Only disappointment was that the Rock Garden was closed on the night we booked due to being short staffed. Completely understand as I have a hotel and it can be a nightmare at the moment.
Hotel is beautiful and we will hopefully be back again soon.
Staff are a credit to the hotel!