Choosing a funeral director is something few people ever feel ready for. Whether it’s a planned farewell or an unexpected loss, the process can feel unfamiliar and emotionally overwhelming. In Eastbourne, we are fortunate to have several experienced local services that support families with care, clarity, and compassion.

This guide is here to help you understand what to look for, what questions to ask, and how to choose someone you feel comfortable with.

1. Research and compare local funeral directors

Start by looking online or speaking to people you trust. Websites like thebestof Eastbourne, Funeral Services, and Google Reviews can help you build a picture of what’s available locally.

In Eastbourne, some of the established funeral directors you may come across include:

• Haine & Son Funeral Directors
  Longstanding service with a professional and caring approach

• Payne & Sons Funeral Directors
  Family-run and known for personal, respectful support

• Co-op Funeralcare Eastbourne
  A national provider with flexible options and payment plans

• Serenity Funeral Directors
  Independent with a tailored, compassionate style

• Rosedale Funeral Service
  Focused on family needs with a gentle and thorough process

• Willows Funeral Service
  Friendly and accessible with support at every step

• White Feather Funeral Directors
  Known for their personal touch and quiet reassurance

2. Check for accreditation and professional standards

Look for membership of trusted bodies such as the National Association of Funeral Directors (NAFD) or the Society of Allied and Independent Funeral Directors (SAIF). These organisations have codes of conduct and complaints procedures that help protect you and ensure a consistent standard of care.

3. Ask about experience and qualifications

Many funeral directors have years of experience, but it is perfectly okay to ask about their background. You can also ask whether the team includes staff with formal qualifications such as the Diploma in Funeral Directing (Dip.FD) or other recognised training. If you are unsure what matters most, ask them to explain how they will guide you through the process.

4. Read client reviews and testimonials

Verified online reviews, testimonials on their website, or recommendations from local families can help you get a better sense of how each funeral director operates. Look beyond star ratings and focus on the language people use. Words like listened, understood, helped, and supported often say more than scores.

5. Speak with someone before deciding

Most funeral directors will welcome a conversation, whether by phone, in person, or online. This can help you feel more at ease and ask any questions about service options, costs, and how they support you emotionally and practically.

Some families also choose to involve a celebrant early on to help guide the tone and shape of the ceremony itself. A celebrant will listen without judgement and help craft a service that reflects the personality and wishes of your loved one.

I am an independent celebrant based here in East Sussex, and my role is to support families through one of the most difficult times in their lives. Whether you are planning something simple and heartfelt or a more personal, story-led tribute, I will help you find the right words and create a meaningful goodbye that feels true to the person you have lost.

Gentle Guidance When You Need It Most

There is no right or wrong way to plan a farewell. What matters most is that you feel heard and supported. Take your time, ask what feels right, and choose the people you trust to stand beside you in this moment.

If you have any questions or would like caring, local support from a celebrant, please contact East Sussex Celebrant Services.

Support local. Choose with confidence.