All staff should really ask and be aware of any guests allergies when food is ordered in the lounge. There could have been a serious consequences if my partner had eaten the salad. We feel a bit let down by this as we had informed the hotel of the allergy

I have satayed at a few Grand Hotels and they are not as grand as this. Beautiful grounds , easy to park and all the touches of a 5 star hotel . Door staff, turn down and excellent courtsey from every employee. The rooms are well appointed and spacious. Showers aren't fully modern walk in cubicles .
There are 2 Restaurants to choose from . I chose the Maribelle as I liked the name but that's the expensive one. The food was nice but not great and all the money really . They charged for service and bottled water was unreasonably expensive . The staff made it feel special though.
Breakfast was in the Garden Restaurant which is a high celing chandiliered hall . It was buffet though you could order from the menu if you had time. Apart from dining, it was great value for the experience of staying at a 5 Star hotel which did feel very special.

We had a most enjoyable stay. Room was excellent service was exceptional. Staff were extremely helpful the food was superb. A fabulous location at anytime but for us it was our anniversary and I must say one we will remember for ever.

Get plates hotter and ask at booking if a preferred room is required. Unfortunately due to our experience it is unlikely that my daughter or myself will visit The Grand again. However, our experience at the Grand will not deter us visiting Eastbourne again

A lovely 2 night break very relaxing. Extremely well looked after and a lovely room. Food is excellent! Fantastic walks on the downs and along the coast from the hotel. Staff are outstanding. Swimming pool was well maintained.

A beautiful hotel by the sea, excellent service, helpful and smiley staff, The room was well furnished, quiet with all the amenities one should need. Eastbourne is a very clean and attractive town, I can’t wait to return

Must report that the lack of hot water in room 20 was quite unacceptable in a 5 star hotel. However this was remedied by Jason finding us alternative accommodation within a day. Nevertheless!!!! Hopefully we shall return..

Service was excellent- lovely view from room. But slightly off putting was that there was only one door separating us from neighbours so heard tv, bathroom & conversations & they were not noisy neighbours (thankfully)

I wanted to take my boyfriend away for a night and the Grand was recommended to me, and I am so glad that we came here, it is really beautiful, peaceful and all the staff were more than happy to help, and very friendly and welcoming. would recommend this hotel to others.

I booked the Grand for afternoon tea for my parents 66th Wedding Anniversary and it was perfect. My elderly parents really enjoyed the traditional bygone era feel of the hotel. The service was really good. The afternoon tea was generous with a selection of sandwiches, scones, savoury tarts and cakes. The option of champagne was excellent value and we left feeling sure we would come again.

They say its a five star hotel, we say its not. From the front, the outside of the building looks impressive and appears to be in good order but go in to reception past the front doors and then the appearance disappoints, it has a faded look but not in a good way, sadly in a horrible mid eighties period look sort of way. The carpets in all the public areas are faded and worn with seams coming apart in several places, walls are marked and the paintwork chipped leading to a shabby look with the whole place needing redecoration.
Our bedroom had probably benefitted from new window blinds a few
years ago although strangely they had been made the exact width of the window so allowed light to filter in on the edges, there were no curtains fitted. The bed had a medium spring mattress so slightly softer than we would normally like but comfortable enough during our two night stay. There was a large double wardrobe and a further single robe with shelves but no drawers. The room had possibly benefitted from some fresh wallpaper during the past ten years but was uninspiring with a mid brown twist pile carpet on the floor which topped a number of creaking floorboards {something evident throughout the parts of the building we encountered) and chipped paintwork particularly at the entrance doorway giving the air of a room that had been well used rather than the sharp fresh look expected of a supposed five star establishment.
The bathroom was a similar size to that found in most three or four bedroom houses so overall not large but this was probably dictated by the constraints of the building rather than by design.It was clean with a powerful shower over the bath as well as a hand held one operating from the bath taps.
Full credit to the housekeeping team who keep the inside of this huge building in such good order considering its condition.
We ate in the Garden Room restaurant on the first night of our stay which also happened to be Mothering Sunday so the staff had been kept very busy catering to the demands of those taking afternoon tea, maybe this contributed to the impression that they were there doing their job but nothing more, orders were taken and food served but no other interaction. We enjoyed the fish cake starter however the main course of roast pork was carved at the table, whilst the vegetables, although not cold definitely weren't going to get any warmer as we waited for the meat to be carved, I really thought this outmoded nonsense was dispensed with in the late seventies, the food itself was ok but sliced pork with roast potatoes, celeriac and broccoli is hardly a complex dish especially when followed by fruit salad, nothing wrong with that in itself but at £42 per person I start to question its value.
The breakfast was also taken in the Garden Room and is part self service and is fine.
A large glass of wine in the bar is about £11 and enjoys a 10% service charge so a glass each for the two of us was £24-40p. Profit needs to be made and that is to be expected but perhaps this just a push too far.
At check out we were asked if we had enjoyed our stay, there was a stony silence and then my wife could contain herself no longer and mentioned very briefly some of the things above, I explained to the receptionist that none of our criticisms were her fault but she was stunned when I suggested that improvements could be made gradually starting at the front of the building and working through in stages.
Clearly, it would in most instances be financially "difficult" to renovate/upgrade the property in one go but a phased redecoration should be an ongoing process in a business such as this and one must suggest there has been a failure in this regard with the building only receiving essential maintenance but continual use over the past thirty years or more have left it in an unfortunate time warp not befitting a five star hotel at the price point it targets.
Whilst I appreciate that I might be criticised for such a lengthy review I believe it to be a fair assessment of our visit at that point in time.

We had a lovely stay at the Grand Hotel over the weekend; we come twice a year and always enjoy ourselves. The hotel is excellent and the staff very friendly and helpful. I would not hesitate to recommend it particularly to older and retired guests but there is plenty for young families too.

Very enjoyable stay in this old style hotel but full of character. Staff friendly and always helpful.
Facilities good to average. Car parking could be an issue if arriving late at night. Food and service in dining rooms very high quality. Drink prices a little high..
Dog friendly hotel. Hotel always has weekend entertainment monthly. My wife would certainly consider staying there again should we be in the area.

All very pleasant and comfortable. staff have welcoming attitude and make everything easy. All much appreciated. The bathroom is rather antiquated with no grab handles in over bath shower which would be appreciated by more elderly guests

Fantastic experience from arrival to departure, can't wait for the next special occasion so we have an excuse to return ! The entire staff are the most attentive and helpful we have ever come across at an hotel.

What a fabulous hotel! I loved everything about it, from the smiling commissionaires who greeted us on arrival to the really helpful receptionist who remembered our names when we asked her to book us a taxi later that day, and not forgetting the charming waiters and waitresses in the Garden Restaurant. Our room was comfortable, clean and spacious, with windows that opened wide (unlike so many hotels who seem to nail them shut). I loved the wide hotel corridors with the plush carpet, the beautiful furnishings and the fabulous stained glass interior windows. The whole experience was a joy and I can't wait to go back.

We used this hotel for a weekend break to explore the area. The staff were friendly, helpful and courteous. The room was very comfortable and the food was excellent. There is a good gym and spa, we looked but did not use!

Perfect as always! staff amazing, everything was perfect during our stay. So relaxing and peaceful even when busy. Lovely room, upgraded for free on arrival. We cannot wait to return and enjoy this amazing hotel.

we were so well looked after during our 3 night break. Everything and everybody were just perfect. We love the location of the hotel and visit each year. Lovely to see so many staff who we have met on previous visits so it must be good place to work.

it was our second time at the Grand, and we enjoyed it again.
the staff was very pleasant, efficient, helpful, with a genuine feeling
the food in both restauants was delicious
the breakfast is a great treat !!!
definitely worth one or more visits !!!

The hotel is divine. The Grandeur, the comfort, all the staff so ready to assist help and do anything they can to make your stay enjoyable. The food was best we have had anywhere in the world.The standard of everything is superb. We felt completely pampered it was just wonderful

We really enjoyed our stay at The Grand Hotel Eastbourne, room was good, Restaurant was good and service was excellent. Would thoroughly recommend and will definitely return. Staff were very friendly.

We have just returned from a three night stay with friends at this fantastic hotel. We stayed in two executive double rooms on the first floor. All the staff were extremely welcoming and courteous.
We experienced a few minor issues but these were dealt with immediately, discreetly and professionally. Thank you especially to Megan and Anna, duty managers for your assistance.
The food was excellent and the service in the restaurant and the lounge was exceptional.
Nothing was too much trouble, porters were available to help load and unload our cars, special thanks to Tony.
This was our sixth visit and we will be returning very soon.

We were treated to two nights at the Grand by our friends. We have been here several times before and always enjoy the visits. There is an air of old Edwardian luxury about the place. Our room was refurbished and had a terrace overlooking the sea. As usual everything was first class. We couldn’t find fault at all. Our only observation is that the dress code should be more vigorously enforced. A couple turned up for breakfast in shorts and running gear - she had tattoos all over her legs! people were using mobile phones at the table and some scruffs were inappropriately dressed in the mirabelle which is a very high end restaurant. These ignorant people need to be told. Otherwise it couldn’t be faulted. All the staff seemed proud to be working there.

Fantastic Hotel exceptional service . Food was of the highest quality . Rooms comfortable . Parking out front . Easy to find and great location with sea right opposite and walking distance to High Street .