The Grand Hotel Eastbourne
Latest Reviews
Excellent one night stay
Source: expedia.co.uk
Luxuriant and smart / so typically british. And a lot of lei sure around : seven sisters / Sheffield garden / bloombury farmhouse and Berwick Church . Happy stay for our 53th wedding anniversary. etc.......
Source: tripadvisor.co.uk
Our second visit to this generally outstanding hotel.
We had informed the hotel beforehand that we were celebrating our wedding anniversary so were somewhat upset that our room was nowhere as pleasant as the one that we had for our previous stay.
Breakfast was adequate without being outstanding. Toast was brought to our table but by the time it arrived it was cold!
However there was plenty of choice from the buffet with other choices freshly cooked if you wished.
Our check out was marred by the long wait to be attended. There was only one person on duty and he was having to deal with a complicated enquiry from the person being served.
This resulted in a lengthy queue building up.
We had informed the hotel beforehand that we were celebrating our wedding anniversary so were somewhat upset that our room was nowhere as pleasant as the one that we had for our previous stay.
Breakfast was adequate without being outstanding. Toast was brought to our table but by the time it arrived it was cold!
However there was plenty of choice from the buffet with other choices freshly cooked if you wished.
Our check out was marred by the long wait to be attended. There was only one person on duty and he was having to deal with a complicated enquiry from the person being served.
This resulted in a lengthy queue building up.
Source: tripadvisor.co.uk
Disappointed that our room wasn't in as good a position as our previous stay.
Check out was very slow as only one person on duty and the person in front of us had a complicated enquiry
Check out was very slow as only one person on duty and the person in front of us had a complicated enquiry
Source: expedia.co.uk
Wow, what a hotel. We arrived and were concerned about parking, no need, a parking space had been reserved, sorted. The doors were opened by staff and we entered what can only be described as palatial. From the rich red rugs to the marble pillars, from the old paintings to the polished brass and gold fittings, everything screamed elegance and luxury. We stayed in a suite on the first floor and we were not disappointed. It was clean, spacious and once again opulent. The only downsize was the small double bed. For a room with so much space, my husband and I could not understand why such a small bed had been put in the room. This led to an uncomfortable nights sleep.
However, we dined in the Mirabelle restaurant on the Saturday night and it was amazing. The menu choices are enough to give a fair choice but not too much that you can’t choose. It was beautifully presented and cooked to perfection. The service was outstanding and made us feel like royalty. The whole professional and polite ethos is evident across the whole hotel. Staff smile, they are impeccably dressed and they are professional, polite and knowledgeable. Many hotels that my husband and I have stayed in exude this elegance, but few come close to the service we received.
I would give the hotel a 5 star rating based on the service alone, however, we stayed one night and I treasure a good nights sleep, which we did not have.
It is however well worth a visit just to be treated like royalty for one night.
However, we dined in the Mirabelle restaurant on the Saturday night and it was amazing. The menu choices are enough to give a fair choice but not too much that you can’t choose. It was beautifully presented and cooked to perfection. The service was outstanding and made us feel like royalty. The whole professional and polite ethos is evident across the whole hotel. Staff smile, they are impeccably dressed and they are professional, polite and knowledgeable. Many hotels that my husband and I have stayed in exude this elegance, but few come close to the service we received.
I would give the hotel a 5 star rating based on the service alone, however, we stayed one night and I treasure a good nights sleep, which we did not have.
It is however well worth a visit just to be treated like royalty for one night.
Source: tripadvisor.co.uk
No the rooms whilst spacious and elegant do not have an array of modern gizmos and state of the art technological electrics and lighting, or even bidets or mini bars (24 hour room service). What they do have is oceans of charm and character.
This hotel stands out head and shoulders above many, many others in the exemplary service given by a multitudinous staff in every aspect of the hotels interface with guests. it is extremely pleasant, polite and helpful. We have stayed in numerous luxury first class hotels throughout the world over 50 years but have never come across service to match this hotel nor architectural elegance either.
Alas one can't help thinking that this hotel is one of a dying breed of "Grand" Hotels!
This hotel stands out head and shoulders above many, many others in the exemplary service given by a multitudinous staff in every aspect of the hotels interface with guests. it is extremely pleasant, polite and helpful. We have stayed in numerous luxury first class hotels throughout the world over 50 years but have never come across service to match this hotel nor architectural elegance either.
Alas one can't help thinking that this hotel is one of a dying breed of "Grand" Hotels!
Source: tripadvisor.co.uk
Warm welcome, excellent service, nice décor, wonderful sleep in a soft bed - As this was a business trip, I would definitely go back there again for a relaxing stay. Right from the moment the doorman greets you - you instantly feel relaxed and welcomed.
Source: tripadvisor.co.uk
We stayed as a family and used the indoor swimming pool and outdoor pool, both are very poplar.
Service was excellent through out the hotel. We had a family room which was also really good. They also have a playroom which is approve by Ofsted
Service was excellent through out the hotel. We had a family room which was also really good. They also have a playroom which is approve by Ofsted
Source: tripadvisor.co.uk
It was lovely for our wedding anniversary
Source: expedia.co.uk
I came for a weekend break to the Grand Hotel for the first time, and enjoyed the comfort of the room and use of the swimming pool, sauna and whirpool, the staff were excellent, I thought a lot of detail was given to ensure I had a very good stay.
Source: tripadvisor.co.uk
A classic British hotel with high standards of facilities and service. Expensive bar prices a little more than expected. Made up for by excellent surroundings and staff. My suite was lovely and made better by traditional fittings and fixtures.
Source: tripadvisor.co.uk
6 of us have just returned from a wonderful stay at The Grand. Albeit short, it was crammed with luxury treatments, fine food & wine and wonderful rooms to rest our heads.
The staff were all lovely (especially the concierge) and we couldn't fault anything (and we are a fussy bunch!) Maybe a small fridge in the room could be handy to keep water cold? But that's it really. See you again soon.
The staff were all lovely (especially the concierge) and we couldn't fault anything (and we are a fussy bunch!) Maybe a small fridge in the room could be handy to keep water cold? But that's it really. See you again soon.
Source: tripadvisor.co.uk
Such a wonderful hotel in prime location. All staff were super attentive and and our bedroom was spotless. We ate dinner in the Garden Restaurant high quality food from set menu and well presented. For a special occasion this hotel would not disappoint.
Will def go again.
Will def go again.
Source: tripadvisor.co.uk
The staff are both attentive and professional. Delightful ambience and lovely atmosphere.
Wide range of facilities, albeit the gym was a little dated. Spacious and well furnished rooms. Expensive drinks from the bar!
Wide range of facilities, albeit the gym was a little dated. Spacious and well furnished rooms. Expensive drinks from the bar!
Source: tripadvisor.co.uk
Magnificent hotel, superb staff and great location.Staff could not have been more welcoming or helpful. We stayed here to celebrate my birthday, it's position is great just across the road is the promenade and beach, short walk to the pier.
Source: tripadvisor.co.uk
My professional association used the hotel for a second time for the annual conference. Staff were attentive throughout, the conference facilities worked extremely well for us, food was very good, and the quality of accommodation was appreciated by delegates.
Source: tripadvisor.co.uk
Lovely Hotel Lovely position, Lovely helpful staff,can't fault room very comfortable spotlessly clean. We were very disappointed in the Garden Restaurant for Dinner not at all enjoyable Chef no imagination on presentation Our dinner was dry and look warm, vegetables not cooked this chef seems to prefer uncooked vegetables.Must state breakfast superb .
Source: tripadvisor.co.uk
A wonderful 6 night's stay at this friendly hotel, where the management & staff try their hardest to make your stay as comfortable & memorable for a return vist. The ellegance & style brings you back to a time gone by & only a few hotels in teh world can do so..!
Source: tripadvisor.co.uk
enjoyed our 4 days at the Grand - maybe the scrambled eggs at breakfast could be better, better to order from the waiter/waitress and get better quality bacon, eggs etc
. room was good and comfortable but no better than 4 star.
. room was good and comfortable but no better than 4 star.
Source: tripadvisor.co.uk
The location and building are superb. The rooms are dated and the restaurant is grotesquely over-priced for what you get. I was charged £27 for the worst half bottle of wine I've ever had (it was just about the cheapest option) and £32 for two courses which cant have cost more than £5 for the produce.
They needs a serious re-think or this place will just "whither and die on the vine".
The staff were great!
They needs a serious re-think or this place will just "whither and die on the vine".
The staff were great!
Source: tripadvisor.co.uk
My daughter and I went for the 'Soothing Spa Break' and it totally was. Checking in time was 3pm & the lady I spoke to said we were more than welcome to land earlier and use the facilities, likewise after checking out the following day at 11am. The Grand at Eastbourne is a delightful place, a wee bit battered and bruised about the edges & so it should be - it is a rather grand old lady with lots of tales to tell. Our room, was lovely, the bed a squishy, comfortable delight. No air conditioning so rather warm however there was a fan. The furniture is a wee bit dated and there aren't enough plugs in this techno world that we live in. There was a straw from a previous occupant left behind the fan (we would not have known if we hadn't moved it) which was a bit yuk :( We paid a little extra to eat in the Mirabelle and the food and service was just lovely. Breakfast the following morning was fabulous with plenty of fresh fruit, continental & full English. The sausages were a let down :( We both opted for an express facial . . . it certainly didn't feel like it was 'express' . . . delightful. We then used the gym which is small & was quiet which was lovely, & then headed to the pool, which was lovely and warm with lots of thick towels. The gym and pool area is definitely in need of refurbishment so we just ignored that and got on with a rather fab afternoon :) All staff were really friendly and so helpful. Even to helping me get my car out of a rather full car park (there was a conference on). We stayed on for a cuppa and sandwiches - all presented beautifully & delicious. A real treat :)
Source: tripadvisor.co.uk
All aspects off service in the Hotel are excellent from the the moment of your arrival to departure.All the staff are helpful and efficient and knowledgeable in their departments, all done with a lovely manner.
Source: tripadvisor.co.uk
Lovely hotel and location. Nice to have parking in hotel grounds.
Staff were excellent Magnificent building however....room furniture rather tired and mattress very soft. Windows could have done with a good clean.
Staff were excellent Magnificent building however....room furniture rather tired and mattress very soft. Windows could have done with a good clean.
Source: tripadvisor.co.uk
I enjoyed my stay at the Grand Hotel. The décor and room I had was grand and the cocktails and food was excellent. I liked the toiletries and the overall experience was luxurious. The hotel was ideally located close to the sea front and quite close to Eastbourne's shops and theatres.
Source: tripadvisor.co.uk
Great hotel. Love the outdoor pool but the rim of the outdoor pool and the access to it could be cleaner/more presentable. Looks like you have to walk through a cellar to get to it. Steam room needs updating. Heavy stains on some seats.
Source: tripadvisor.co.uk
