The Grand Hotel Eastbourne
Latest Reviews
As said previous about a shower cubical and fridge needed to bring it up a notch , otherwise ALL the staff were a credit to the hotel , even down to the lady who changed our room who worked hard and was very polite
Source: tripadvisor.co.uk
Great location, stunning building, and all round excellent hotel. Staying here is a real sense of occasion. Food is excellent too. But what sets this place apart is its staff - all of whom were uniformly excellent. Very helpful and courteous.
Source: tripadvisor.co.uk
Excellent service by all staff, so helpful and great attitudes towards guests and their needs.
Luxury and comfort in all areas. Great facilities and fabulous breakfasts. Amazing location, a wonderful imposing building.
Highly recommended!!
Luxury and comfort in all areas. Great facilities and fabulous breakfasts. Amazing location, a wonderful imposing building.
Highly recommended!!
Source: tripadvisor.co.uk
This is a classic old 5star hotel. There has been minimal modernisation. Unfortunately this means no air con in rooms, and some of the furniture in the lounges and bars was tired and in some cases stained.
The concierges were great and very attentive, remembering my name and helping with parking and luggage.
The food in the Garden Restaurant was excellent, let down only by the young waitresses/waiters who did not always listen and got several orders wrong over the week we stayed. Also I am not a fan of toast in a rack delivered to your table before your hot breakfast, thus the toast is stone cold.
We did however enjoy our stay and the hotel is ideally placed on the seafront. Great view from the balcony. However for us to return we would need that air con in the room, some floor boards to be fixed so they don't creak in ours and the room above, the brass in the lifts to be polished over night so it wasn't possible to smell or get brasso on your clothes. The mattress was way too soft, and although they did supply a board to go under it, it made little difference. Finally if you are going to use Mid-European staff as waiters, you need to ensure that they are trained and capable of listening to the order and passing it on correctly.
The concierges were great and very attentive, remembering my name and helping with parking and luggage.
The food in the Garden Restaurant was excellent, let down only by the young waitresses/waiters who did not always listen and got several orders wrong over the week we stayed. Also I am not a fan of toast in a rack delivered to your table before your hot breakfast, thus the toast is stone cold.
We did however enjoy our stay and the hotel is ideally placed on the seafront. Great view from the balcony. However for us to return we would need that air con in the room, some floor boards to be fixed so they don't creak in ours and the room above, the brass in the lifts to be polished over night so it wasn't possible to smell or get brasso on your clothes. The mattress was way too soft, and although they did supply a board to go under it, it made little difference. Finally if you are going to use Mid-European staff as waiters, you need to ensure that they are trained and capable of listening to the order and passing it on correctly.
Source: tripadvisor.co.uk
Had the most fantastic weekend. Gorgeous room. Great pool area. Staff could not do enough for us. Can’t wait to go back
Source: expedia.co.uk
My family and I have a long association with The Grand, staying as guests over an 18 year period and as a previous member of the spa. This break was a much needed stay and it did not disappoint. In the main the staff are always so attentive and accommodating and special thanks to Natalia in the bar lounge, Emma and Lewis on reception.
Chris and his team in the spa are always so welcoming and Revita was a superb therapist for my treatment. One suggestion would be to offer a Gel finish to mani and pedis not just polish which would bring the treatment menu up to date and improve on the comfort of the couches.
The menu for Saturday night was superb, compliments to the chef for a beautiful saddle of lamb!
All in all a really wonderful stay with everything made to ‘just happen’ as if by magic but we all know it is the staff that truly makes a guest feel this way.
See you soon!
Chris and his team in the spa are always so welcoming and Revita was a superb therapist for my treatment. One suggestion would be to offer a Gel finish to mani and pedis not just polish which would bring the treatment menu up to date and improve on the comfort of the couches.
The menu for Saturday night was superb, compliments to the chef for a beautiful saddle of lamb!
All in all a really wonderful stay with everything made to ‘just happen’ as if by magic but we all know it is the staff that truly makes a guest feel this way.
See you soon!
Source: tripadvisor.co.uk
We just love the Grand we try to get there at least once a year. It's nice just after Christmas when we are all in the doldrums.
If you are feeling flush, go for an executive see view room on the third floor.
The garden dining room is big and classy while the Mirabelle restaurant is smaller and more intimate. Ben the restaurant manager runs the Mirabelle very well and the same staff have been there ages which says a lot.
If you are feeling flush, go for an executive see view room on the third floor.
The garden dining room is big and classy while the Mirabelle restaurant is smaller and more intimate. Ben the restaurant manager runs the Mirabelle very well and the same staff have been there ages which says a lot.
Source: tripadvisor.co.uk
I have visited The Grand on a number of occasions now and my expectations are always exceeded by the care and attention of the team there from the welcome at the door to the final goodbye. I really feel the team are joined up, they know who is staying and they make you feel like you are a special guest whether you are 5 or 95. The location is great for walks by the sea and if you want to stay at the hotel the food is great and the pool is nicely heated!
Source: tripadvisor.co.uk
The Grand it a great hotel with attentive staff, large comfortable rooms and is in a really nice location. Getting there is easy, you can park at the property. It is great for a brisk walk in the morning and a good place from which to explore the area. The breakfast is great too.
Source: tripadvisor.co.uk
We visited the spa at the Grand Hotel for a hen do and we could not fault the service. Upon arrival we were shown to a private room where we were given tea, coffee, juices and biscuits before we headed down to the pool, steam room, jacuzzi and sauna. The sauna was in a bizarre location in the ladies bathroom but was a very good size.
We booked for 30 minute treatments and these were scheduled for us, I chose to have a back and shoulder massage which was very good.
After this we headed back to our private room where we were served our afternoon tea, one of our part was gluten free and her afternoon tea looked as good if not better than ours!
All in all it was a great day.
We booked for 30 minute treatments and these were scheduled for us, I chose to have a back and shoulder massage which was very good.
After this we headed back to our private room where we were served our afternoon tea, one of our part was gluten free and her afternoon tea looked as good if not better than ours!
All in all it was a great day.
Source: tripadvisor.co.uk
A wonderful hotel with old fashioned values and wonderful service. Beautiful accommodation and the food is super. The outdoor pool is amazing and warm.
Lovely cocktails but very pricey bar prices sadly
Lovely cocktails but very pricey bar prices sadly
Source: tripadvisor.co.uk
We return to the Grand year after year - why because it is truly a Grand Hotel from the moment of arrival you are made to feel special.
Luggage is remove from the car and appears very quickly in the room you have reserved
Reception staff greet you with a warm smile whilst they efficiently book you in.
The staff in all departments greet you like an old friend - what more can I say
Luggage is remove from the car and appears very quickly in the room you have reserved
Reception staff greet you with a warm smile whilst they efficiently book you in.
The staff in all departments greet you like an old friend - what more can I say
Source: tripadvisor.co.uk
Great stay at the Grand we had a wonderful time . The rooms and food were first class and the service was amazing . Many thanks to all and we are looking forward to our next visit . The disabled facility’s were first class and made my wife’s stay really enjoyable
Source: tripadvisor.co.uk
A very pleasant stay. Weather was also very kind. Regrettably having fractured my metatarsal bone in my foot restricted me mostly to my room, but the staff were most helpful with ice packs and room service.
Source: tripadvisor.co.uk
great suite, great restaurants, great bar, great pool, great spa...a very grand but welcoming hotel (particularly the tanned gentleman in charge of pretty much everything outside the front door) with very nice staff...
Source: tripadvisor.co.uk
We stayed only one night for a Birthday Treat whilst visiting a show. This was because the staff approx. 2 years earlier really helped us out. My handbag zip was caught in an umbrella inside the bag which contained all our money and tickets. Although not residents the hotel staff could not have been more kind and got my zip open without damaging the bag. We were previously unaware of the hotel but promised we would come and stay one day. Which we have now done. An excellent experience, good food and helpful staff, nice room at the back, 2 lovely swimming pools. Dancing in the evening a good mix of Ballroom, Latin American, rock.
Source: tripadvisor.co.uk
During our stay at the Grand we felt that the hotel had great potential but was in desperate need of renovation. Especially the rooms, carpets and furnishings. The teas and coffees in the room were quite limited. While this was a beautiful hotel in it's heyday and has an impressive facade, we felt that it would struggle to compete with price and quality with other modern hotels.
Source: tripadvisor.co.uk
The Grand lives up to its name. It is grand in all aspects. High ceilings, elaborate decor. Uniformed greeting staff. It has superb restaurant and bar facilities and very welcoming staff. Food is excellent. Carpark is good though a little tight. Only shortcoming is the lack of air conditioning in the bedrooms.
Source: tripadvisor.co.uk
We have made many trips to this hotel and we would recommend it highly if only we were in rooms not above the kitchen with the noise of the vents. Otherwise the service is personal and excellent. The staff are welcoming and the food exquisite. An oldie worlde charm about this hotel
Source: tripadvisor.co.uk
An excellent stay from start to finish.We were bought this treat as a birthday gift by family & friends via Gift Vouchers and were well attended from arrival to departure. The food and service in the restaurant and bar was excellent and all staff were pleasant and attentive. We also treated ourselves to afternoon tea in the Great Hall during our stay & would highly recommend this as a special experience.
Source: tripadvisor.co.uk
A great hotel, all the staff are very pleasant and cannot do enough for you. The food was excellent in both restaurants and the spa facilities were very nice and relaxing. A great place for a weekend away 😃
Source: tripadvisor.co.uk
We spent the night at The Grand to celebrate my husband's 70th birthday. We know Eastbourne well from having family in the town but had never stayed at the Grand Hotel before.The staff were friendly and welcoming. The highlight was the leisurely breakfast, sitting by the window, in the sunshine overlooking the gardens.
Source: tripadvisor.co.uk
The Grand Hotel is a unique place to stay. 5 star service in all areas and so clean and welcoming. The place makes you feel very special. The hotel has a lovely outdoor pool and is on Eastbourne seafront so easy to walk to.
Source: tripadvisor.co.uk
My wife and I walked the South Downs Way and what better place to stay to celebrate our 100 mile walk than at The Grand.
We received a very warm greeting at the entrance and at Reception, and all the restaurant team were friendly, attentive and helpful.
We received a very warm greeting at the entrance and at Reception, and all the restaurant team were friendly, attentive and helpful.
Source: tripadvisor.co.uk
This is the Orient Express of hotel accommodation, where you can find old traditional values and standards of service which are now less common in today's world. We paid a bit extra for a deluxe bedroom but it was worth every penny. The garden restaurant was perfect for breakfast, but perhaps a bit lacking in atmosphere in the evening - but overall a great experience staying at this first class hotel.
Source: tripadvisor.co.uk
