The Grand Hotel Eastbourne
Latest Reviews
To maintain its 5 star status the hotel needs to be redecorated and new carpets laid. Service was excellent. Gardens need to be better maintained. Swimming pool needs updating. Towels should be available by the pool for residents.
Source: tripadvisor.co.uk
Hotel was gorgeous, lovely location, staff were amazing, dinner was delicious and breakfast very good. Our room was tiny though. I've stayed in many luxury hotels and this is by far the smallest room I'verver had. At least it had tall ceilings which made it bearable.
Source: tripadvisor.co.uk
We stayed 3 nights in executive sea view room. From the outside hotel is indeed very grand and impressive but inside tired and worn. Our room needed new bathroom and new furniture nothing executive about it but a good sea view.
Pool area health spa needs total revamp to make it 5 star.
Service generally good especially housekeeping and concierge. We only had breakfast which was nothing special and a little too late for us at 8am, which then made it busy with queue to get seated and wait to get our order taken.
I think hotel is more suited to elderly couples and although we enjoyed our stay the hotel we feel it doesn’t warrant 5 stars and needs somewhere major investment.
Pool area health spa needs total revamp to make it 5 star.
Service generally good especially housekeeping and concierge. We only had breakfast which was nothing special and a little too late for us at 8am, which then made it busy with queue to get seated and wait to get our order taken.
I think hotel is more suited to elderly couples and although we enjoyed our stay the hotel we feel it doesn’t warrant 5 stars and needs somewhere major investment.
Source: tripadvisor.co.uk
Treated very well by professional and polite members of staff. Good size room, good bar selection and food was very good. Great spa area....found the snooker room, maybe next time will have a game. General enjoyed walking round the hotel. The only downside was everything being charged to your room. Would have liked the option to pay as we went along..
Source: tripadvisor.co.uk
From the time of arrival to our departure our spirits and well being were totally restored. There is only one problem: the speed of time seems to accelerate at a mercurial rate!
As we also come to play at the Bandstand from time to time it is always comforting to have the pleasures of hospitality at the hotel just yards away.
As we also come to play at the Bandstand from time to time it is always comforting to have the pleasures of hospitality at the hotel just yards away.
Source: tripadvisor.co.uk
A constantly reliable hotel offering good service,tranquillity,good food and reasonable value. Car parking can be a nightmare at busy times of the year. The restaurant gives greater value than the Mirabelle even though the wine list is the same.
Source: tripadvisor.co.uk
A grand old hotel, full of character and charm, equaled by the friendliness of the staff. Sadly we only had one nights stay, but I will definitely be making a return visit. We ate a dinner and breakfast and both were faultless.
Source: tripadvisor.co.uk
This is a simply amazing hotel. Total luxury and the staff are all amazing. Nothing was too much trouble and when I asked for particular food combinations it was easily done. The room we had was deluxe with a balcony. They made our wedding anniversary so special. The food in the restaurant was excellent - highest end restaurant. It was all outstanding but the sorbets were the most delicious ever. Mango and lime and passion fruit - out of this world. I could have eaten a bucket full. What a special wedding anniversary weekend. THANK YOU
Source: tripadvisor.co.uk
We arrived at the hotel to be greeted by the valet who parked our car and unloaded our luggage the luggage was taken straight up to our room, we used the outdoor pool but the access had quite a few steps the pool itself was heated and had plenty of sunbeds and chairs but needed some parasols as the weather was very hot.we ate in the garden restaurant the first evening the food was excellent.The bedroom was a lovely size but i think the bathroom needed updating.We will be returning soon.
Source: tripadvisor.co.uk
Very helpful staff, who were very attentive and always there to please, lovely breakfast and great selection, with all cereals, fruits and cooked English on hand, with extras as well
Source: expedia.co.uk
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Took my elderly parents for a couple of days break. Hotel staff were very friendly welcoming and helpful. Food was excellent. Rooms were fine- very comfortable beds, although bathrooms a little small, and access to 4th floor via service lift was challenging with a wheelchair. Overall a very good stay.
Took my elderly parents for a couple of days break. Hotel staff were very friendly welcoming and helpful. Food was excellent. Rooms were fine- very comfortable beds, although bathrooms a little small, and access to 4th floor via service lift was challenging with a wheelchair. Overall a very good stay.
Source: tripadvisor.co.uk
Thoroughly recommend joining Club Elite for a years' worth of substantial discounts on fine dining, spa and gym membership and room deals, amongst many other benefits at this fine 5 star hotel. The buy one get one free buffet breakfasts are just pure luxury and great value..
Source: tripadvisor.co.uk
The grand is an impressive looking hotel, the only 5 star sea front hotel in the area, although the service is excellent, the hotel is not perfect in all areas, so do not go expecting this. Some rooms and or decor is slightly dated.
We had a master suite with balcony (huge) and sea view. We were lucky enough to have the first floor balcony next to the presidential suite both of which are huge, although ours was a little bare with only one table and four mis
matched chairs, some weeds and cobwebs were also in situ. The balconies are st the front of he hotel which also has the car park but then on to the promenade and sea front.
The room was gorgeous, one of the largest I think we have ever had for the money so a real value and the view out to sea from both the four poster king size bed and separate living area was stunning, very clean no complaints here at all.
The service was excellent, everyone very friendly and helpful, the food we had was good, although I would have liked to have seen more local produce, something a bit special for the prestigious nature of the hotel, ( Kellogg’s single service muesli etc for breakfast) the bread didn’t seem anything special either (for toast) However, we did have some lovely bread and meats etc for afternoon snack.
A Good stay
We had a master suite with balcony (huge) and sea view. We were lucky enough to have the first floor balcony next to the presidential suite both of which are huge, although ours was a little bare with only one table and four mis
matched chairs, some weeds and cobwebs were also in situ. The balconies are st the front of he hotel which also has the car park but then on to the promenade and sea front.
The room was gorgeous, one of the largest I think we have ever had for the money so a real value and the view out to sea from both the four poster king size bed and separate living area was stunning, very clean no complaints here at all.
The service was excellent, everyone very friendly and helpful, the food we had was good, although I would have liked to have seen more local produce, something a bit special for the prestigious nature of the hotel, ( Kellogg’s single service muesli etc for breakfast) the bread didn’t seem anything special either (for toast) However, we did have some lovely bread and meats etc for afternoon snack.
A Good stay
Source: tripadvisor.co.uk
I have just come back from yet another fabulous stay at The Grand. As a family we have been coming here for nearly 20 years. This is a very special , majestic hotel where the staff genuinely care about their guests and go out of their way to provide exceptional service. Our stay was wonderful, we enjoyed room service which was reasonably priced and had some fantastic cocktails in the Bar. The Lemon Drop Martini is my new favourite! Our room was beautifully appointed and recently refurbished, we were both very comfortable . I must also comment on how welcoming the hotel was towards my dog Ollie a black labrador. He also enjoyed room service and received a lovely goody bag full of “Arden Grange” goodies. Such a nice thought. Hotel is very convenient for dog walks being opposite some lovely lawns and of course the beach. The outdoor pool was lovely as always and all the staff in the Health Club were helpful and welcoming. Thank you to all for making our stay so special . Cannot wait to come back .
Source: tripadvisor.co.uk
The service at this hotel was wonderful everyone always happy and greeted you with a hello and a smile.We had 2 rooms a deluxe and executive both of which were lovely and no problems at all and the turn down service was a nice touch.The children enjoyed the pool on 2 days it was so warm they didn’t want to get out.The only disappointment was the evening meal for the children this may have been because there were not many staying at the time we were there but the breakfasts were good with lots of choice.We would definitely stay again but on B and B only the staff really make your stay feel special.
Source: tripadvisor.co.uk
The Grand is an institution and I was still impressed with its elegance and the friendliness of the welcome. However, rooms are dated as are the public areas, and the windows flaking and peeling. The spa looks like a dark throwback to the 1980s, and in an allegedly 5* hotel I was surprised there was no air conditioning in our (very hot) top floor rooms. And it is unacceptable for blackout curtains to be broken (and remain unrepaired for three days) so from sunrise every day the room was bathed in light; and for the room to be sold with a water-damaged and possibly dangerous bathroom and light fitting. This despite 4x visits to Reception and 2x emails. Friendly, yes, but no follow-up or follow-through.
It's a real shame as in so many other ways this place is a welcome return to the slightly old-fashioned elegance and values of yore and its rooms are spacious, beds old but comfortable and the rooms and bathrooms very clean. It just needs some investment.
It's a real shame as in so many other ways this place is a welcome return to the slightly old-fashioned elegance and values of yore and its rooms are spacious, beds old but comfortable and the rooms and bathrooms very clean. It just needs some investment.
Source: tripadvisor.co.uk
Helpful kind staff. Good facilities although room very hot in heatwave. No aircon! Loved the spa facilities and fabulous breakfasts. Kids adored the hot chocolate which comes with cookies, marshmallows etc. Great cocktails too.
Source: tripadvisor.co.uk
This is our third visit and this time we stayed in a master suite, which was very nice, albeit very (too?) expensive. However, the Garden restaurant now has a very unexciting menu with prices massively increased from two years ago. You could eat similar quality food in a Café Rouge or other chain restaurant for about 150% less and the portions are quite small, in my opinion. Likewise, we had tea in the lounge with some family members and two medium-sized pots of tea plus THREE cakes cost £26! Parts of the hotel are looking quite tired and careworn and major refurbishment is well overdue, I think. There was a window in the corridor leading to our suite with a piece of wood hanging off and a huge gap in the glass. Not what you expect from a supposed five-star hotel, is it? I doubt that we'll stay here again as the over £1800 cost of a three-night stay certainly did not represent good value for money. Very disappointing as we enormously enjoyed our first stay three years ago. Great shame.
Source: tripadvisor.co.uk
The Grand Hotel in Eastbourne.
We had a very pleasant time at The Grand Hotel in Eastbourne.
Our room was lovely and i like all the finishing touches like the bedroom slippers, lovely selection of teas, coffees and biscuits.
Nice touch of luxury toiletries.
The bed was nice and comfortable.
The hotel was lovely and very clean.
Staff are very friendly and helpful.
The Outside pool area need a revamp. It look so undesirable considering your staying at a 5 star hotel that's the only downside.
I quite like that the hotel is old fashioned and very traditional.
I will definitely recommend it to all my friends and family.
We had a very pleasant time at The Grand Hotel in Eastbourne.
Our room was lovely and i like all the finishing touches like the bedroom slippers, lovely selection of teas, coffees and biscuits.
Nice touch of luxury toiletries.
The bed was nice and comfortable.
The hotel was lovely and very clean.
Staff are very friendly and helpful.
The Outside pool area need a revamp. It look so undesirable considering your staying at a 5 star hotel that's the only downside.
I quite like that the hotel is old fashioned and very traditional.
I will definitely recommend it to all my friends and family.
Source: tripadvisor.co.uk
Nothing not to like about the whole experience. We had a fantastic time. This is our fourth visit and will certainly co e again. To celebrate our diamond wedding next year. Thankyou
Source: expedia.co.uk
The Grand Hotel in Eastbourne.
We had an amazing time, the service of we serviced was to the highest standard.
Our room was very luxurious and lots of nice little touches, like bedroom slippers, good selection of teas, coffee and biscuit.
Free Wifi is add bonus.
Definitely will stay at The Grand Hotel again.
I'm happy to recommend it to all my friends and family.
We had an amazing time, the service of we serviced was to the highest standard.
Our room was very luxurious and lots of nice little touches, like bedroom slippers, good selection of teas, coffee and biscuit.
Free Wifi is add bonus.
Definitely will stay at The Grand Hotel again.
I'm happy to recommend it to all my friends and family.
Source: expedia.co.uk
Had a wonderful double aspect room at the highest corner of the hotel, what better place to see the airshow from. Lovely big grand old hotel. Friendly helpful staff. Definitely worth a visit.
We'll come back again for a quiet relaxing weekend and explore the hotel and it's restaurants some more. Easy to imagine this hotel in it's Victorian heyday, and pretend you're part of it.
We'll come back again for a quiet relaxing weekend and explore the hotel and it's restaurants some more. Easy to imagine this hotel in it's Victorian heyday, and pretend you're part of it.
Source: tripadvisor.co.uk
if your looking for somewhere to relax this place is perfect if you can afford it ! our only moan was the room was dated for a 5 star hotel we stayed in a premium deluxe inland view. Everything else was perfect.
Source: tripadvisor.co.uk
This is our 4th stay at The Grand and I can’t recommend it enough, the facilities are excellent and position of the Debussy suite is out of this world. We have rebooked for Christmas minus the children this time 😁 and I can’t wait for a little pamper time
Source: tripadvisor.co.uk
Absolutely beautiful place to stay, wonderful room, fabulous staff and amazing restaurants. We absolutely loved our stay here and would recommend to anyone visiting Eastbourne and would definitely come back again.
Source: tripadvisor.co.uk
