The Grand Hotel Eastbourne
Latest Reviews
This is a delightful, friendly and welcoming hotel, which lives up to its title. The refurbished rooms on the front are by far superior depending upon budget. With Molton Brown toiletries in the bathroom, a spa and pool and an excellent on site restaurant, it represents excellent value for money for a hotel of this calibre with superb facilities to match.
Source: tripadvisor.co.uk
This was our third stay at the Grand Hotel. As usual, it was a lovely experience. The staff are friendly and professional. The rooms are comfortable and the food was excellent. You can’t beat it for an indulgent weekend away.
Source: tripadvisor.co.uk
This is our second visit here, whilst this is not the cheapest hotel this is the most amazing hotel when it comes to staff & how much you feel welcomed, we love our stays here, wish we could afford more nights.
Source: tripadvisor.co.uk
An overnight stay, our friends stay here on a regular basis and persuaded us to join them. Wonderful welcome by the doorman guiding us to a parking space and taking our luggage.
Reception smooth and welcoming, we were fortunate to experience a suite on the second floor overlooking the sea. The room, as you would expect was clean and tidy with all the little extras including a coffee machine. Furniture old school but not the bed which had a fantastic mattress and crisp cotton bed linen which gave us a brilliant nights sleep.
After dinner at a local restaurant we came back and enjoyed the music from a band in the lounge area till late in the evening.
Breakfast, we were spoilt for choice, starting with fresh fruit I had the haddock with poached, delicious.
Staff immaculately dressed and nothing was too much trouble, we thoroughly enjoyed our stay here.
Reception smooth and welcoming, we were fortunate to experience a suite on the second floor overlooking the sea. The room, as you would expect was clean and tidy with all the little extras including a coffee machine. Furniture old school but not the bed which had a fantastic mattress and crisp cotton bed linen which gave us a brilliant nights sleep.
After dinner at a local restaurant we came back and enjoyed the music from a band in the lounge area till late in the evening.
Breakfast, we were spoilt for choice, starting with fresh fruit I had the haddock with poached, delicious.
Staff immaculately dressed and nothing was too much trouble, we thoroughly enjoyed our stay here.
Source: tripadvisor.co.uk
A beautiful hotel with the most helpful of staff . This really deserves it's name of 'Grand'. ou really get a feeling of being spoilt here but the staff really make you feel at home and go out their way to make your stay perfect.
Source: tripadvisor.co.uk
The Grand is a great location for the free seaside Airshow in Eastbourne - most sights were 0.4 miles away! I accept parking on such a busy weekend can be challenging but we found a space on the road to the side of the hotel so lucky us! The staff are friendly, polite, professional and helpful- sometime super busy but always with a smile. The bar is table service and very extensively stocked! I ordered room service Saturday night which was delivered within 30 (Tomato Tagliatelle & Garlic Bread) and was lovely and hot on arrival - they even gave us cold bottle water which was a nice touch. Breakfast on both days was great, the staff even gave us three different milk alternatives for our morning coffee so that we could try them - an example of going beyond, excellent service thank you. I used the gym Saturday morning for my 5k, it had all the facilities of a modern gym, unfortunately ran out of time for the pool but it looked lovely! This was our second stay here.. highly recommend.
Source: tripadvisor.co.uk
It's a lovely old hotel , some of the rooms have been revamped to a great standard. Some areas are very tired The service is 5 star all the staff are friendly and polite
The set evening meal is definitely not 5 star standard a bad mistake maybe we should of had the more expensive one,or tried their exclusive restaurant
We found that they were very sparing with the shower gel bath soak shampoo etc although they did give us some more when asked, l think the blame was the night service in the room
it was our second time back at the hotel . Don't let this review put you off as l am really comparing it to other 5 star hotels
The set evening meal is definitely not 5 star standard a bad mistake maybe we should of had the more expensive one,or tried their exclusive restaurant
We found that they were very sparing with the shower gel bath soak shampoo etc although they did give us some more when asked, l think the blame was the night service in the room
it was our second time back at the hotel . Don't let this review put you off as l am really comparing it to other 5 star hotels
Source: tripadvisor.co.uk
My. Wife was Housekeeping manager for 5 star Mariot in London. Housekeeping 5star. Apart from the time staffs uniforms. Entertainment poor. Hidden gratuities a supprise on checkout. Overall staff excellent. Members of Spa club a bit sniffy. When we went for early 7.30 swimm. Considering spent £1600 for 5 night stay, when enquired to extend for one night, no discount offered.
Source: tripadvisor.co.uk
A beautiful period hotel right next to the promenade and a short walk to town centre, the staff are fantastic and nothing is too much trouble. The health club and spa facilities are excellent at can't wait to return to this wonderful hotel.
Source: tripadvisor.co.uk
Anyone who visits The Grand will know what a wonderful, relaxing experience it is. Staff, food, ambience, everything is exemplary.
Worth the cost to be made to feel like the most valued and appreciated guest they have ever met! The Air Show is a fantastic experience and so enjoyable.
Worth the cost to be made to feel like the most valued and appreciated guest they have ever met! The Air Show is a fantastic experience and so enjoyable.
Source: tripadvisor.co.uk
We were given a warm welcome on arrival at the hotel with our luggage and car taken care of. The check in processes was swift, The food and service was excellent. We have no hesitation in recommending the Grand and hope to return in the near future.
Source: tripadvisor.co.uk
Excellent location, comfortable stay, children were very happy. Breakfast and food in general was good. The SPA treatments were already booked and the indoor swimming pool was very busy. other than the over-crowdedness, it was an enjoyable stay.
Source: tripadvisor.co.uk
It was amazing that we had indoor and outdoor pools and sauna!
Source: expedia.co.uk
We had a lovely stay at the at the Grand hotel, Eastbourne. The hotel itself is extremely grand with the interior decoration and period features. We booked a parking space and the service we received upon arriving at the hotel was amazing and made us feel very special, from the porter service to the restaurant staff, everyone treated us like we were VIP’s. The hotel was in a fantastic location to go and see Eastbourne with direct access to the beach across the road. The spa facilities were really nice but I felt there needed to be more lounger areas for customers to relax by the pool. Our room was comfortable and clean but hot and noisy from seagulls overnight/early morning. The second night was slightly cooler so we shut the windows and kept the fan on for a better night sleep.
Source: tripadvisor.co.uk
A very luxurious 5 star hotel well positioned in Eastbourne. Ambiance is amazing and service up with the best. However room very basic for a 5 star and WiFi bad. Food traditional English but nothing to rave about. Overall worth a visit
Source: tripadvisor.co.uk
We had a two night stay and found the Grand Hotel at Eastbourne to be a lovely place to bring our children for a bit of time out. The staff were all very welcoming and great with us and the children, (age 8 and 10). The cookies and milk, goodies bag, family meal time and generous room size all made for a great stay. We took advantage of the outdoor heated pool (at 31degrees) we were out even in the rain! We also were welcome in the bar and in the snooker room and felt the service from all staff was professional and welcoming. The spa area could do with a bit of an update to the changing facilities and steam room but apart from this all was in great condition.
Source: tripadvisor.co.uk
The Grand has one of the few wheelchair/disabled facilities in the town, but the room we had is near the astonishingly noisy events suite, and noise from this went on until past 2am in the corridor and also on the terrace outside the room (which has a virtually unusable little patio) on which punters smoke and gas long into the night.
Source: tripadvisor.co.uk
The Grand Hotel is a wonderfully impressive building and extremely well maintained considering it's age and size. The staff were all highly trained and helpful to a fault. Great service at all times from reception staff to housekeeping to bar staff. Our room was was bright and airy, spotlessly clean and the bed was really comfortable. Although we didn't dine in the Restaurant we did enjoy breakfast in our room and I have to say it was really good and was set out beautifully.
My only criticism of our stay would be that the drinks in the bar were extremely expensive. Admittedly, I do expect to pay more when staying in a nice hotel but I feel that almost £16 for a cocktail is a tad extortionate as were most of the alcoholic beverages on the drinks list. That aside, we had a really good stay so well done to all the staff at The Grand Hotel Eastbourne!
My only criticism of our stay would be that the drinks in the bar were extremely expensive. Admittedly, I do expect to pay more when staying in a nice hotel but I feel that almost £16 for a cocktail is a tad extortionate as were most of the alcoholic beverages on the drinks list. That aside, we had a really good stay so well done to all the staff at The Grand Hotel Eastbourne!
Source: tripadvisor.co.uk
Amazing staffs and the beautiful building.
Swimming pool, sauna facilities are perfect, breakfast are amazing!
Room is a bit old(furniture) however big nice bathroom
But pillows were a bit uncomfortable.
Swimming pool, sauna facilities are perfect, breakfast are amazing!
Room is a bit old(furniture) however big nice bathroom
But pillows were a bit uncomfortable.
Source: tripadvisor.co.uk
From start to finish this is hospitality that cannot be bettered. I cannot wait to be in Eastbourne again.
Please feel free to ask me to be a case study for publicity purposes and especially as hotels are getting squeezed.and need testimonials 'to sing their praises'.
Please feel free to ask me to be a case study for publicity purposes and especially as hotels are getting squeezed.and need testimonials 'to sing their praises'.
Source: tripadvisor.co.uk
If it wasn't for poor service at breakfast, I would give this hotel 5 stars - as I had poor service for 2 mornings, I've had to give 3 out of 5!
First morning, I had to ask three times for vegetarian sausages, by the time I got them, partner had long finished his.
Second morning, we were seated and left, we waited and waited at our table to make tea/coffee/breakfast order, no one came into our area for an age! Eventually someone did to clean up a few tables away, I kept looking to catch her eye but she never looked up, eventually she shouted over to our table (in a slightly unpleasant tone) "Yes, I'll be there in a minute" - this was shouted without any eye contact made at any point (prior or during) for me to even know she'd noticed me trying to catch her eye for service!!
Was a shame that both mornings I felt either frustrated or annoyed at rudeness as it slightly spoilt a birthday weekend away!! Other then that, room was lovely, service at dinner/bar was excellent, as were the menu choices. Spa could do with a little updating.
First morning, I had to ask three times for vegetarian sausages, by the time I got them, partner had long finished his.
Second morning, we were seated and left, we waited and waited at our table to make tea/coffee/breakfast order, no one came into our area for an age! Eventually someone did to clean up a few tables away, I kept looking to catch her eye but she never looked up, eventually she shouted over to our table (in a slightly unpleasant tone) "Yes, I'll be there in a minute" - this was shouted without any eye contact made at any point (prior or during) for me to even know she'd noticed me trying to catch her eye for service!!
Was a shame that both mornings I felt either frustrated or annoyed at rudeness as it slightly spoilt a birthday weekend away!! Other then that, room was lovely, service at dinner/bar was excellent, as were the menu choices. Spa could do with a little updating.
Source: tripadvisor.co.uk
This was our first visit to this hotel ,it exceeded our expectations , the staff are polite and helpful ,we really did enjoy the pool facilities ,our room had a nice sea view and was very quiet and very comfortable, we should have come and stayed here long ago .
Source: tripadvisor.co.uk
In need of an interior facelift but the location, buildings, people and food are really great.
Harks back to a mid 20th century hotel image currently..... which could nevertheless be really lovely if the interiors were renovated and made light and attractive and new beds brought in, current beds are old and uncomfortable. At present the interiors are rather gloomy and tired.
Harks back to a mid 20th century hotel image currently..... which could nevertheless be really lovely if the interiors were renovated and made light and attractive and new beds brought in, current beds are old and uncomfortable. At present the interiors are rather gloomy and tired.
Source: tripadvisor.co.uk
Dirty bathrobes at arrival
Poor and very slow service at pool restaurant
Breakfast buffet not super attractive
Restaurants very expensive for very small portions
Friendly staff
Not enough parking space
Lower floors with fitness and indoor pool need renovation
Poor and very slow service at pool restaurant
Breakfast buffet not super attractive
Restaurants very expensive for very small portions
Friendly staff
Not enough parking space
Lower floors with fitness and indoor pool need renovation
Source: tripadvisor.co.uk
From the front this is an impressive looking hotel and is lovely inside the ground floor but the hotel room we had which was described as a Deluxe Double Room on the booking site was quite average and disappointing. With no air conditioning and just a fan plus a small window the room was very hot plus the bathroom window did not open which added to heat in the room. We did put on our booking that this was for a special occasion but was told that we could spend another £105 per night if we wanted a sea view. Unfortunately although a five star hotel and the service was very good the poor room was a disappointment.
Source: tripadvisor.co.uk
