The Grand Hotel Eastbourne
Latest Reviews
Went to this hotel in June for a couple of nights as it was nice to get away from London for a couple of nights as a birthday treat. The hotel is lovely, staff and food all great. However, it is very expensive and I’m not sure it warrants the prices. Cocktails are in excess of £17 which is over the top. On our first night, we ventured into town for a meal. Unfortunately, everywhere that we went stopped serving about 8.45 and so that evening we went to bed with no dinner but a couple of very nice cocktails at the bar! We certainly enjoyed breakfast the next morning😂. Personally, I prefer Brighton. It is rather more run-down than Eastbourne but there is more going on and when we stay there I don’t feel like I am being taken advantage of. We have stayed at The Grand at Brighton and I do think that The Grand at Eastbourne is ‘nicer’, however you do pay through the nose for it. It is really just the town that I didn’t enjoy as much but surrounding scenery is beautiful. The clientele at this hotel are quite elderly.
Source: tripadvisor.co.uk
Very pleasant and excellent staff. Room was a bit cramped and TV could do with a newer model, Excellent location and bus stop outside makes for easy excursions. Very good breakfast and inner was good without being special. I think it sruggles from being very old but many will find that this is part of the charm
Source: tripadvisor.co.uk
Our stay was only for couple of days but it was a wonderful experience. Everything worked perfectly, the view from our room was lovely and our meal in the Mirabelle was first class. The only disappointment was having to leave.
Source: tripadvisor.co.uk
I really enjoyed staying at this hotel - from the polite front staff who gave us a great deal on upgrading our room on arrival (well worth it too) through to the turn down service and constant supply of fresh towels.
I liked the fact we were left alone to get on with our stay but always knew people were on hand to help should we have wanted anything. Although the hotel was busy, it really didn't feel like it.
Breakfast was great but I did feel that the evening dining was a little overpriced in the main dining room.
The Spa is generally good with an indoor pool, hot tub and gym but you will need to book in advance for treatments as it gets very busy.
I really liked the outdoor pool, its heated too. It's also close to the beach.
The hotel is in a great location and near the end (or start) of the South Downs walk to Beachy Head and the Seven Sisters.
I would very much recommend this hotel.
I liked the fact we were left alone to get on with our stay but always knew people were on hand to help should we have wanted anything. Although the hotel was busy, it really didn't feel like it.
Breakfast was great but I did feel that the evening dining was a little overpriced in the main dining room.
The Spa is generally good with an indoor pool, hot tub and gym but you will need to book in advance for treatments as it gets very busy.
I really liked the outdoor pool, its heated too. It's also close to the beach.
The hotel is in a great location and near the end (or start) of the South Downs walk to Beachy Head and the Seven Sisters.
I would very much recommend this hotel.
Source: tripadvisor.co.uk
Staff were very attentive, cot was made up with lovely bedding, kids robe and rubber duck which was a lovely surprise! also Nespresso machine, slippers nice addition, looking forward to staying again soon
Source: tripadvisor.co.uk
I felt more should be done in the way of observing residents when dining as one failing is to approach diners when they are in deep conversation, to interrupt to find out if their meal is alright. Should be a little more tactful in this instance. Also, to observe the more frail residents who will need help with sitting at a table and being able to reach it without stretching and possibly spilling their food in their laps. This is a first class hotel and one to which I always go when in the area - the staff are delightful and to see familiar faces amongst the staff, is always a good sign. The comfort is wonderful and you can be sure of a really good nights sleep in such comfortable surroundings and comfy beds. Extremely clean and wonderful food. What more can one want?!
Source: tripadvisor.co.uk
Having the reputation and class of a 5 star hotel, I booked a standard deluxe room thinking for a 3 night stay this would be fine. However, when shown to the supposedly double room, I was dismayed to find myself in what looked like a Victorian servant's attic.
It was so small, the bed took almost all of the room with a tiny space around but with nowhere to store luggage, this became impossible to manage. The room has a window on the sloping roof with a blind that let in the light from both sides and the bottom, meaning wake up time was 5 am.
After much complaining and then a written note to the manager, they "upgraded" us to an executive room. This was such a relief to not feel claustraphobic any more. The room had actual windows with curtains and space. Although the facilities were the same it gave a much better experience.
The hotel itself was very nice. Very traditional. The consierge and waiting staff very good.
We did enjoy our stay eventually but surprised at the "standard" of 5 star standard.
It was so small, the bed took almost all of the room with a tiny space around but with nowhere to store luggage, this became impossible to manage. The room has a window on the sloping roof with a blind that let in the light from both sides and the bottom, meaning wake up time was 5 am.
After much complaining and then a written note to the manager, they "upgraded" us to an executive room. This was such a relief to not feel claustraphobic any more. The room had actual windows with curtains and space. Although the facilities were the same it gave a much better experience.
The hotel itself was very nice. Very traditional. The consierge and waiting staff very good.
We did enjoy our stay eventually but surprised at the "standard" of 5 star standard.
Source: tripadvisor.co.uk
Disappointing. Technically the room met the description, but bore no resemblance to the picture. The Queen bed was small, room was poky, no view and a single small window, which rattled most of the night. Free car parking the first day on arrival but asked to move my car the next morning.
Source: expedia.co.uk
The hotel itself is very traditional. Service was impeccable from the moment we arrived. Our room was lovely. The leisure facilities could do with some updating. Our only disappointment was the afternoon tea - first one I've had where you aren't offered additional food/drinks.
Source: tripadvisor.co.uk
From the moment we arrived we were transported into a world of luxury with excellent service. We asked for an upgrade to a sea view executive suite and were accommodated at a discounted rate. This is worth every penny and I highly recommend it to all. The views are breath taking and the king size bed is wonderful. The staff cater to your every whim with a smile. I would urge you to opt for the bed and breakfast, which was delicious and can be enjoyed in the room at no extra charge. We took in the seven sisters and Beachy head walk which ends right at the entrance of the hotel. The on site restaurant offers a variety of options to be enjoyed in a decadent setting with great ambience. We enjoyed it so much we extended our 2 night stay to 3!! Magical and relaxing stay at the seaside.
Source: tripadvisor.co.uk
I stayed here recently with a friend of mine. We take it in turns to choose a 5 star spar and it was my friends choice this time. Being from Hastings, I was a bit aprehensive to stay at the Grand Hotel as it wasn't so far from us and I had an impression that it was more for an older clientele (I'm 35)
I couldn't have been more wrong. We were met by a friendly valet and this set the tone for the weekend. Beautifully kept grounds surround this huge traditional building.
The staff were warm and welcoming on arrival. We use had full use of the facilities and took full advantage of that. The lunches were huge and very well priced for a 5 star.
I cannot tell how impecible the service was at dinner.
I highly recommend this hotel and would definitely return in the future.
I couldn't have been more wrong. We were met by a friendly valet and this set the tone for the weekend. Beautifully kept grounds surround this huge traditional building.
The staff were warm and welcoming on arrival. We use had full use of the facilities and took full advantage of that. The lunches were huge and very well priced for a 5 star.
I cannot tell how impecible the service was at dinner.
I highly recommend this hotel and would definitely return in the future.
Source: tripadvisor.co.uk
We needed to be in Eastbourne to arrange a funeral and from the booking through to departure it was wonderful. A superb no stress stay which enabled us to focus on our sad task. We need to stay in Eastbourne quite a lot and I think we have now stayed everywhere. This is top money but the room was lovely with a huge bathroom. What makes this great is the service from the staff, from the jolly lads behind the bar who knocked me up a superb mocktail from a very vague description of what I wanted to the lovely chap who showed us to the lift. Wonderful.
Source: tripadvisor.co.uk
If your looking for a real 5 star hotel the grand is the place for you. Food and service amazing. Nothing is any trouble from any staff member. Been visiting the Grand for a number of years now.
To top it off Eastbourne is a wonderful place..
To top it off Eastbourne is a wonderful place..
Source: tripadvisor.co.uk
Excellent! Always enjoy the live music at the weekend, it is taking place at the lounge, they lift up the carpet in the middle to make it a dance floor , it’s free to enter of course you need to order drinks. The band are very nice with a singer , you can ask songs for you to dance with . Great venue to meet up with friends .
Source: tripadvisor.co.uk
How to review a 5 star hotel? We stayed there at least 3 times now and never disappointed but there are few things you could improve and earn and extra 6th star:
Room was lovely but bed is far too soft, also we found a spiderweb in one of walls near toilet;
At breakfast some staff were a bit inattentive and ignored some of our dirty and empty plates;
One thing was amazing was Concierge, they were super helpful into parking our car and let us stay late on Sunday, although we were out by 11am anyway.
We love this hotel and definitely will come back again, most of staff is very good and helpful but please do not sit on your glory. And I’m on hospitality for nearly 20 years so I learnt a thing or two.
Regards,
Carlos Moraes
Room was lovely but bed is far too soft, also we found a spiderweb in one of walls near toilet;
At breakfast some staff were a bit inattentive and ignored some of our dirty and empty plates;
One thing was amazing was Concierge, they were super helpful into parking our car and let us stay late on Sunday, although we were out by 11am anyway.
We love this hotel and definitely will come back again, most of staff is very good and helpful but please do not sit on your glory. And I’m on hospitality for nearly 20 years so I learnt a thing or two.
Regards,
Carlos Moraes
Source: tripadvisor.co.uk
It was my birthday recently, and my husband wanted to take me for afternoon tea, at the Grand along with our dog. He phoned the hotel, direct, a few days before and made a point of asking could we bring our pet with us. He was told only on the Terrace and not indoors. So, we came on to there, and I noticed, straight away, that waiting staff had an issue with our dog being with us. Eventually, a member of staff came across to apologise, but 'Dogs are not allowed here'. After explaining the above, we then asked to see a duty manager or similar. After yet another long wait, a lady came and tried to enforce the so called rule. We said that obviously, not all staff are aware of this - after going away yet again, and another long wait, we were told we could stay, on this occasion and I was offered a glass of champagne. I thanked them but as I do not drink, did not accept.
Our dog was laid down very quiet so think this they could see - the tea itself was enjoyable and they made a vegetarian option of the sandwiches for me but it was tainted by the start to what should have been a memorable afternoon in a good way.
As we were eating, a lady came over to fuss our dog and said she had just seen a lady inside with one, which made me think how? I looked at the Grand web site, which says 'dog friendly' but only if you are resident, in certain rooms.
Suffice to say, if you are just going for afternoon tea, do not think you can take your dog.
Our dog was laid down very quiet so think this they could see - the tea itself was enjoyable and they made a vegetarian option of the sandwiches for me but it was tainted by the start to what should have been a memorable afternoon in a good way.
As we were eating, a lady came over to fuss our dog and said she had just seen a lady inside with one, which made me think how? I looked at the Grand web site, which says 'dog friendly' but only if you are resident, in certain rooms.
Suffice to say, if you are just going for afternoon tea, do not think you can take your dog.
Source: tripadvisor.co.uk
Needs a major reverb! Room was massive but decor was like an old people’s home, very worn furnishings and walls had lots of scuffs. Bathroom was a major disappointment really old fashioned and not in a good way. Building looks beautiful from the outside but I’m afraid that’s what it where it stops! Some staff were wonderful some were rude Breakfast was okay but again the buffet style is so dated and food looked dry and cold, No way is this a 5 star hotel!
Source: expedia.co.uk
brilliant hotel in the thick of the tennis scene and very handy for the Nature Valley championships. A quality establishment where you are looked after impeccably. best hotel on the south coast. will be back
Source: tripadvisor.co.uk
Lovely hotel with parking. Breakfast quite good. Convenient to tennis and restaurants. Nice heated outdoor pool. Drinks are expensive and there is service charge added on. However, they do make a lovely Martini cocktail!
Source: tripadvisor.co.uk
Stayed for a 1 night spa break, cannot fault anything, beautiful outdoor pool, spacious room with all the facilities you need, lovely relaxing spa, delicious food and the staff cannot do enough for you with a smile. Will return
Source: tripadvisor.co.uk
Excellent hotel. The pool looked great but didn't get the opportunity to use it, hopefully next time. Staff very attentive. Breakfasts were the best, ordered fish twice wonderful, poached eggs were perfect. Unfortunately one bad point, tea bags & regular coffee not replaced enough in our room.
Source: tripadvisor.co.uk
The maribelle restaurant really has a feeling of grandeur. It was very elegant, spacious and airy after a hot day at finals tennis. The service was excellent and the complimentary bisque from the chef was truly outstanding. A very good wine list but also great to see some fabulous ones like Chablis & Stellenbosh available by the glass. I just went there for a fabulous dinner as I live not too far away.
Source: tripadvisor.co.uk
A very nice traditional hotel to stay in the heart of Eastbourne. Only. 10 minute walk to Devonshire Park for the tennis. Nice comfortable room with a pleasant sea view. The only disappointment was the Mirabelle Restaurant - expensive for what you get. Very good wine list but the food was bland.
Source: tripadvisor.co.uk
My parents stayed for 3 nights to watch the tennis in Eastbourne. The hotel is fantastic. It’s lovely and quiet but and easy walk to everything. Most of all was the level of service. The staff were so kind to my parents. Nothing was a problem. And they made their stay truly enjoyable. The rooms are lovely and the dining room too. There is a gorgeous drawing rl
Source: expedia.co.uk
Just LOVE 💖 The Grand Hotel, husband and I and our fur baby went for Mocktails and they were superb, staff are always happy and friendly and the service is excellent, we have stayed here as well, would highly recommend
Source: tripadvisor.co.uk
