The Grand Hotel Eastbourne
Latest Reviews
Fantastic 5-star stay at this property. We all loved the building, the views, the staff were amazing. The food was excellent too. Highly recommend a stay here. The beds are also extremely comfortable and you will get a good night's sleep.
Source: expedia.co.uk
A very pleasant afternoon spent enjoying an afternoon tea followed by a few drinks. Lovely surroundings with excellent service from all the members of staff .
Source: google.com
Utterly Beautiful. If nothing else, have a drink in the gorgeous Victoria Bar and take a moment to look upwards through the huge square staircase to the glass roof.
Its amazing.
Its amazing.
Source: google.com
The best sea view I've ever had from our room (302). On the edge of town so nice and quiet. The outdoor pool was lovely and warm - even in the rain! The hotel looks classic and formal but is actually very relaxed. Service was impeccable and unobtrusive throughout. Thank you to the lovely man who helped me find a parking space, and for the very civilised late check out.
Source: google.com
We had afternoon tea to celebrate my husbands Birthday. The hotel was beautiful and grand. We were shown to our seats, in a lovely open side room and offered teas, coffee, hot chocolate or milkshakes. The service was fairly good. Sandwiches quite nice, bread a little dry on the end finger, bakewell tart yummy. Then it went down hill, the caramel cream donut was tasteless, the chocolate cake tasted of nothing( I didn't eat mine) the scones hadn't been warmed and were not the right texture more bready and stodgy. We were very disappointed. As we expected a better quality of food it certainly didn't live up to the name The Grand
Source: google.com
A perfectly relaxing stay at this lovely hotel. We had a great time: spacious, friendly and comfortable with excellent food, views over the sea and heated outdoor pool. Heaven!
Source: google.com
Lovely rooms but the beds and pillow were like sleeping on a blow up bed we went down for breakfast waited a hour for it only to find one sausage one bacon one egg and ten beans and the sausage was sour so don't dream of eating in the restraunt
Source: google.com
As always, excellent service and very friendly staff. Nothing was too much travel. Breakfast is superb
Source: google.com
Great afternoon tea with great service. Lovely hotel.
Source: google.com
Exceptional service, exceptional rooms the concierge team are incredible.
Source: google.com
Grand by name, grand by nature!
Old style charm
Old style charm
Source: google.com
Just the best !!! 5 ⭐⭐⭐⭐⭐
Source: google.com
Disabled driver. Nowhere to park.
Source: google.com
Thank you, Expedia for the Booking. The only reason we regret is that we lost 2 to 3 days because we booked through Expedia, but I guess that can’t be help.
Source: expedia.co.uk
Comfortable & quiet.
Staff friendly & helpful, in particular Kean in the bar who was simply lovely chatting with us
Staff friendly & helpful, in particular Kean in the bar who was simply lovely chatting with us
Source: expedia.co.uk
A first class stay with staff who care
Source: expedia.co.uk
Great staff.
Source: expedia.co.uk
Absolutely stunning hotel. Exquisite service
Source: expedia.co.uk
A beautiful hotel in a great location. Very impressive
imposing building. Loved the outdoor swimming pool and the spa. Live music and singer in the evenings was a bonus! Doesn’t quite meet 5 stars for me though, perhaps 4 star more appropriate. Had to chase up for bath towels. One tiny bar of soap between the two of us for 4 days,cleaner left duster in our room, had to chase up toast at breakfast etc. Upon arrival we were allocated what must be one of their worst rooms - very small overlooking roof! Asked to change room and was allocated a better one quite promptly. Inside the hotel needs a refresh. It got very warm and stuffy in dining room and in bedrooms which don’t have a balcony.
imposing building. Loved the outdoor swimming pool and the spa. Live music and singer in the evenings was a bonus! Doesn’t quite meet 5 stars for me though, perhaps 4 star more appropriate. Had to chase up for bath towels. One tiny bar of soap between the two of us for 4 days,cleaner left duster in our room, had to chase up toast at breakfast etc. Upon arrival we were allocated what must be one of their worst rooms - very small overlooking roof! Asked to change room and was allocated a better one quite promptly. Inside the hotel needs a refresh. It got very warm and stuffy in dining room and in bedrooms which don’t have a balcony.
Source: expedia.co.uk
Fantastic service and beautiful hotel with the sentiments of a bygone era
Source: google.com
This was a present to my wife and I for our anniversary. Amazing sea view from our 3rd floor room. David the concergirge was really helpful - He needs a pay rise to make sure he stays at the Grand.
Restaurant was quiet when we had dinner, about 7.00pm. All the staff were very friendly, helpful and knowledgeable, we had an excellent meal and are looking forward to the next meal.
On the face of it, the costs seem a little high, but as soon as you take into account the meals (we booked bed, breakfast and dinner), it looks very competitive. Not cheap, but very good value.
I've marked the rooms as 4 star, but in fact, it's more like 4 1/2 stars. They are well presented, clean and tidy as you would expect. The loss of half a star is my personal impression that the rooms are a little traditional. Having said that, they are in keeping with the rest of the building.
Well done to the Grand Hotel, you have a very satisfied client, we will be back soon.
Restaurant was quiet when we had dinner, about 7.00pm. All the staff were very friendly, helpful and knowledgeable, we had an excellent meal and are looking forward to the next meal.
On the face of it, the costs seem a little high, but as soon as you take into account the meals (we booked bed, breakfast and dinner), it looks very competitive. Not cheap, but very good value.
I've marked the rooms as 4 star, but in fact, it's more like 4 1/2 stars. They are well presented, clean and tidy as you would expect. The loss of half a star is my personal impression that the rooms are a little traditional. Having said that, they are in keeping with the rest of the building.
Well done to the Grand Hotel, you have a very satisfied client, we will be back soon.
Source: google.com
Very lovely hotel in an excellent position. Service was exceptional. We had breakfast each morning which was delicious: a choice on continental plus a reasonable choice of cooked options, all freshly cooked. I’d suggest booking an early breakfast slot - we picked 8.30 which was perfect but people seemed to be queuing to get in when we left.
The car park is small but one of our party had a disabled badge and we were in an EV which we had informed the hotel of well in advance and as a result we were allocated an EV charging point/space for the time we were there which was sectioned off and ready for us when we arrived. Helpful and informative porters on hand. Lift to all floors.
We had a twin room - however the beds, whilst being very comfortable, are touching so you need to be quite friendly with your travel companion. Room was a good size with coffee machine, kettle & tea facilities, biscuits, a mini fridge, robes, slippers, safe etc. good size bathroom with a walk in shower. Everything spotlessly clean.
There is an outside pool which is a good temperature and I should imagine beautiful to sit around on a nice sunny day (sadly the sun was a bit rare on our weekend so we didn’t get to enjoy fully). Indoor is another pool, hot tub & steam room. The pool area could do with a little bit of TLC - a few tiles around the edge need replacing, some flaking paint and a roof tile missing plus the costume spinner is currently out of order and has been removed. There is also a gym with running machines and weights etc but we did not use.
All in all very happy with our stay & would definitely recommend.
The car park is small but one of our party had a disabled badge and we were in an EV which we had informed the hotel of well in advance and as a result we were allocated an EV charging point/space for the time we were there which was sectioned off and ready for us when we arrived. Helpful and informative porters on hand. Lift to all floors.
We had a twin room - however the beds, whilst being very comfortable, are touching so you need to be quite friendly with your travel companion. Room was a good size with coffee machine, kettle & tea facilities, biscuits, a mini fridge, robes, slippers, safe etc. good size bathroom with a walk in shower. Everything spotlessly clean.
There is an outside pool which is a good temperature and I should imagine beautiful to sit around on a nice sunny day (sadly the sun was a bit rare on our weekend so we didn’t get to enjoy fully). Indoor is another pool, hot tub & steam room. The pool area could do with a little bit of TLC - a few tiles around the edge need replacing, some flaking paint and a roof tile missing plus the costume spinner is currently out of order and has been removed. There is also a gym with running machines and weights etc but we did not use.
All in all very happy with our stay & would definitely recommend.
Source: google.com
A wonderful few days away. Superb location!
Very helpful, friendly staff, beautiful room, food and drinks delicious.
The room was serviced regularly to a very high standard.
Service at breakfast occasionally slow and a couple of mix-ups soon put right.
Pool and pool area small and changing rooms a bit untidy. Didn't use the treatment rooms as they were fully booked.
Concierge deserves a special mention, went above and beyond, as did the bar staff. Very knowledgeable. Delicious cocktails!
Overall a very enjoyable stay, would definitely recommend.
Very helpful, friendly staff, beautiful room, food and drinks delicious.
The room was serviced regularly to a very high standard.
Service at breakfast occasionally slow and a couple of mix-ups soon put right.
Pool and pool area small and changing rooms a bit untidy. Didn't use the treatment rooms as they were fully booked.
Concierge deserves a special mention, went above and beyond, as did the bar staff. Very knowledgeable. Delicious cocktails!
Overall a very enjoyable stay, would definitely recommend.
Source: google.com
Booked an outside table for lunch so that we could enjoy the airshow.
Service awful. There seemed to be a lot of staff around but no-one specifically to serve us.
Had to ask for menus and drinks list.
Had to then find someone to take our order. When we wanted another drink, we had to get it ourselves from the bar only for them to charge us 10% service charge!
Finally, we had to ask for our table to be cleared as we were inundated with wasps and flies.
London prices and more.
Maybe they think that being 5* means the customer will accept poor service but this is not the case.
Please look at your staffing levels and training.
Service awful. There seemed to be a lot of staff around but no-one specifically to serve us.
Had to ask for menus and drinks list.
Had to then find someone to take our order. When we wanted another drink, we had to get it ourselves from the bar only for them to charge us 10% service charge!
Finally, we had to ask for our table to be cleared as we were inundated with wasps and flies.
London prices and more.
Maybe they think that being 5* means the customer will accept poor service but this is not the case.
Please look at your staffing levels and training.
Source: google.com
Went to Mirabelle restaurant for a birthday meal recently and it didn't disappoint. Was quite impressed by its elegant decor, exquisite dishes, and impeccable service, all at a fair and affordable cost. Will return for sure.
Source: google.com
