For an anniversary treat my Wife and I decided to start the day with breakfast at The Grand. We took my Father in law some time ago to celebrate his birthday and lived the experience so decided to start our day in the same way. Booking was easy and on arrival as usual everyone is so polite and welcoming. As you would expect everything from your seat to the selection is fantastic. All the breakfast options you would expect but just better and super service to match. Non guests are £20 and although it sounds a lot I am more than happy to pay it. There are supplements for some dishes but I am confident they would be worth it. A leisurely enjoyable and very tasty breakfast. Treat a loved one and then a nice stroll along the prom to walk it off!

Great location with just a hop over the road to the beach and very near the shops and theatres. Great indoor sports and leisure facilities.

Great

We loved this hotel as it was very comfortable and all our needs were attended to. The hotel was at full capacity as it was the Easter weekend however it delivered a great service and had no difficulties which was impressive. Yea We did have a few issues such as load music playing and being sat in the wrong area of the restaurant BUT the duty manager was absolutely amazing and sorted all of our issues and after our first night when we had these problems, everything was perfect and we had no more issues with anything so I must thank him a lot! The room was lovely and the beds were very comfortable and everyone got a good night sleep. Breakfast and dinner was very tasty and there was certainly something for everyone. The restaurant is beautiful and the staff were very nice and helpful. The outdoor pool was open and was warm to swim in, making it enjoyable. The beach is across the road and there is easy access; you can also walk into Eastbourne from the hotel which we found very useful. If you are looking for good service this is a brilliant place to stay as everything is taken care for you ☺️

Had afternoon tea today at The Grand. It was very enjoyable and my family and I had a very nice time. The staff were great, the venue was lovely and the food was very nice.

My only criticism would be, in my opinion, a single round of sandwiches (4 x quarters each) for £26 per head does not represent good value.

The tea, scones and cakes were nice and plentiful so that compensated a bit. But another round of sandwiches per person would have made the day.

Really enjoyed my stay the staff are so polite and really attend to everything you ask. Serve a nice set breakfast at 9 am and after enjoy eastbourne scenery.
Will return in the summer when the area picks up a bit for the holidays

Excellent Hotel with wonderful friendly staff who think of everything - nothing was a problem - looking forward to another stay

We stayed here for our anniversary. It's beautiful with amazing service. The restaurant is superb. The rooms are sadly dated and need some serious tlc in order to deserve their 5 stars. The bed was uncomfortable, and the bedding was something that would be more suitable in an aging nursing home.
Luckily the service more than makes up for it.
Breakfast was truly wonderful.

Booked here for a overnight with my husband and from the minute we drove up it was five star, they had parking reservation at the door with our name as a SLH member, staff were great and room was nice and spacious overlooking the sea.
We ate a nice meal in the restaurant and had a great stay.
The hotel looks wonderful from outside however is a little bit dated inside and needs renovations but it didn't spoil our weekend.

I've just spent a most enjoyable weekend break with my pregnant daughter at The Grand.
On arrival we were made to feel most welcome and at all times the staff were polite and courteous. The food was superb and the waiting service excellent. The bedroom which we had was a bit old fashioned but very clean and adequate for our short stay. The entrance to the Spa was a bit shabby but the pool was lovely and warm and the massage I had was lovely and relaxing. I would thoroughly recommend this hotel.

Everything was 5 Star. If anything, the staff maybe try too hard. All feels a little more 'servile' than necessary.

We recently stayed here with our two boys (4 & 7 years old) for a 2 night break in a junior suite. The room was great and perfect size for all 4 of us - we got upgraded to a sea view which meant we had a balcony and table/chairs to sit out on. The hotel itself is very much in the luxury hotel market and while it is a bit frayed around the edges it still has that old world luxury feel about it. I was particularly impressed with how attentive they were to children and the little touches of the easter egg hunt, cookies & milk at bed time and their explorer packs went down a treat with our two. We also made use of the indoor and outdoor pools which the children really enjoyed. Although if I were on a weekend trip for a friend or husband I would find the pool a bit small and the children a really pain.

I wasn't as impressed with the evening dining options - basically you either go for a full meal in the garden room or you are limited to a few overpriced sandwiches in the bar area.

As for Eastbourne - personally I don't think it is a place a would visit agin. There wasn't a whole lot to do and the places to eat were ok but not amazing.

The grand is definitely worth a weekend away with the family - and seemed to cater well to all age groups needs.

We have had several Sunday lunches at this hotel, but never stayed before. As we were meeting up with friends who had travelled from Devon we thought we spend the night at the hotel. Breakfast the next day was a total fiasco, not something expected from a 5 star hotel. it took 30 minutes to cook a poached egg and a fried egg,( which looked like an omelette) our friend waited a further 10 minutes for her poached eggs which she couldn't eat as they were hard, cold and full of water. Very disappointed especially as the charge for b & b was 165 pounds.

Wonderful setting , beautiful decor ,, fantastic service , lovely quiet music in the background , wine pricey but that's to be expected , very knowledgeable wine waiter , excellent service , staff very friendly and helpful , great selection on the menu and very tasty ,

Just had one night but was very happy with the whole experience. Good sized, comfortable room at rear of hotel which was nice and quiet ( apart for a few gulls in the morning! - reminded me I was by the seaside ) Comfy beds, smallish bathroom but had everything one needed. Didn't have dinner in the hotel but breakfast was very good with friendly and efficient waiting staff in the generously proportioned dining room. Reception staff also friendly and efficient and nice easy off-street parking.

This is a "grand" hotel which means it also the building and facilities are a little dated which is in no small means compensated for excellent service from all staff.
Beware that the beds are soft and on the small side (suggest twin vs double) and that there is no AC.

This hotel has everything expected of five stars....the staff are extra polite and all amenities are first class. Great location..great walk up to Beachy Head.Visit the Pier...Victorian tea room excellent.

We popped in on Easter Sunday on the off chance of enjoying a glass of champagne at the bar and then we were going to move on somewhere else. However we ended up staying for nearly three hours. It was wonderful. The staff were lovely. We didn't even notice the sign at the door which said all areas were full on both the Saturday and the Sunday until we were leaving. We probably wouldn't have gone in if we had. I think the doorman was a little haughty which is probably why the other reviewer below was not very happy. Anyway the 3/4 course Sunday lunch was delicious. The room is wonderful were 'one' dines. It reminded me a little of The Ritz. I imagine both hotels were built in the same era. The starters were lovely, a selection of 5 different 'bits' , delicate and so tasty. We both had beef for mains which was just perfect. Huge Yorkshire puddings, light and crisp and perfectly cooked veg to accompany. The service was excellent. I had fruit salad for pudding and my partner had the cheese board. We retired to the lounge for coffee. The bill was high but it was worth every penny.

Went for afternoon tea for two and we we're served tea which was cold to start we waited 45 minutes to be served with food even though we had pre booked, we asked to change a sandwich filling and was going to be charged extra and therefore not be served the other selections. Overpriced for the service you get and the setting, as you are seated at the end of the corridor. The food was tasty once arrived and we were offered fresh tea with our food. Average afternoon tea, would not return for the price paid.

For a change we decided to go to the Grand at Eastbourne for our Easter Lunch. In the past we have been to sister hotel The Ashdown Park Hotel and The South Lodge which were both fantastic.
There was no available parking at the Grand as it was so busy but we managed to find a space on a side street less than two minutes walk away.
A very pleasant welcome and we were quickly shown to our table.
We decided to go for the set menu which had quite a good choice.
The service was just about ok. The people were all great but the food was just a little slow in arriving however for such a busy day quite acceptable. The food was hot, tasty with the portions being a very good size.
All in all a very good experience. Will go again at some point.

First off I got to say this hotel is really nice, perfect if you are 50+ and love wearing a tux for such an occasion as a dinner. I don't. I won't book this place again, but only because I'm not the target audience here. The hotel is superb and as you might guess because of the price tag, everything ticks the boxes.
I just wanted to let those who not might be accustomed to those vintage habits know...

We have stayed at this hotel about six times now. This time was for a birthday weekend, yet again , everything was fantastic. Beautiful clean hotel, attentive friendly staff in all departments, and the best food. Well done The Grand

We just love this place..we have been going here for several years and have always been looked after exceedingly well...the bar is really nice and well stocked, the staff know there stuff...we ordered cocktails and were delighted with them... we eat in the garden room and had a lovely meal... will be back soon...I'm sure....

Looking for a spot to spend a couple of nights away from the big smoke during this unexpectedly scorching Easter break, we alighted on The Grand Hotel on the seafront in Eastbourne. The hotel is an incredible sight, a huge brilliant white imposing estate dominating the promenade. 'Grand' simply doesn't do it justice. The first thing to say is that the staff (a mix of English and Eastern European) were absolutely delightful - welcoming, always smiling, and nothing was too much trouble. On arrival, we were immediately upgraded due to a (long-forgotten) customer membership of the Small Luxury Hotels group (a hangover from our wedding a decade ago!) and so found ourselves in a master suite. This provided ample room for our kids to roam and, with a lounge room, separate sleeping for them too. Perfect! We had in-room breakfast twice ( the earliest time slot could benefit from being earlier than 7.30 for those with early-rising children) which was delicious (although Mrs Brownsauce's porridge was somehow omitted on the first morning). The indoor swimming pool is fine although not huge, but the outdoor is magnificent - heated to 30 and a cordoned-off shallow area for the smaller kids. The whole place looks a little dated, somewhat in sync with the majority of silver clientele but this is a place that does the traditional well. We ate dinner in the 'family dining' area within the Garden Restaurant - lovely food for us although not typical all-round childrens' choice at the buffet (fish pie, turkey roast, macaroni cheese). The wine was very good and served by the glass all the way down the list, a practice we wholeheartedly recommend. Our second night was spent in a local fish & chip restaurant which could not be faulted, although if you've been doing it for 40 years, there are no excuses! We had a brilliant time skimming stones from the pebble beach and then drove 10 mins away into the South Downs to take a walk down to Beachy Head and view the jaw-dropping white limestone cliffs.
All in all, a grand place to stay and, for us during Easter break, an incredible deal on the accommodation and activities.

We were concerned this would be fussy or old fashioned. It's neither. Understated attentive service and enough to keep the whole family happy all day. We were very glad we'd paid to reserve parking arriving on a sunny Saturday.