Great location.
Staff were all very pleasant and helpful.
Room was very clean and comfortable.
Breakfast was superb
Only problem was the poor wi fi reception.

The hotel is beautiful and the rooms are comfortable. The health club could do with updating as a bit tired looking. I had an enjoyable stay with my 11 year old daughter who wanted to order ice cream sundaes from room service and watch an old movie together. The ice cream sundaes were a big disappointment (she had the home alone movie in her mind) they were one small scoop of icecream and a couple of wafers and some banana in a small bowl, definitely not as a sundae would be presented and cost over £8 each, so definitely not worth the money. Also the DVD player wasn't working properly as two films kept jumping, we thought the first film was scratched but the same thing happened with the 2 nd film, but it was too late to sort as we had an early start the next day. Overall a good stay with really nice staff. My daughter was given complimentary cookies and milk at bedtime , a nice touch. Drusilla Zoo was amazing for a day out and the hotel had discounted vouchers for the zoo, which was great.

There really is only one place to stay in Eastbourne for the Airbourne International Air Show - and that's the Grand! Expensive yes, but the service and facilities are top class and you really do get what you pay for. The staff are imbued with old-world courtesies and the whole experience is a delight from the moment the concierge staff take custody of your car keys. The only hitch we had was at breakfast on Saturday morning when our tea and toast order was lost and we waited a long time to attract the attention of a waitress to sort it our. The restaurant was extremely busy but on Sunday morning, order was well and truly restored. I also very much enjoyed the outdoor swimming pool. Very relaxing. Another excellent stay...

We have stayed twice before during the Eastbourne Air Show and did so this year. Car unloaded for you and parked. Checked in early as room available. Left everything in room and headed out to enjoy Air Show. (Just walk across road and find a suitable seating place)The staff are wonderful and make you feel special.

Stayed again for Eastbourne Airborne. Fabulous location for viewing the flying for the four day display. The hotel have it down to a fine art, with plenty of staff delivering great service. Breakfast was delightful with loads of choice of fruit, pastries, full English, cereals, cheese, meats, fish options. Nothing was too much trouble and any requests were dealt with quickly and politely. Great room with separate lounge/dining area with panoramic views of the coast. Cleaned every day to a great standard. I wouldn't hesitate to recommend The Grand and have enjoyed many stays now.

I booked this hotel, last minute via a third party website. I managed to get the very last double room in all of Eastbourne, (according to my searches), which was at the Grand. We weren't expecting views etc given it was the last room in the Grand itself, and it was Airborne Weekend, Eastbourne's busiest weekend.

However on arrival we found our room most acceptable, (given the circumstances), but what stood out immediately was how friendly, courteous and helpful the staff were. From meeting the reception on our arrival Saturday night at 11pm, to the Maitre D at breakfast on Sunday morning, and the restaurant staff that we encountered - all so very warm.

In fact every staff member we came across was exceptionally polite and courteous and helpful. Our one night stay was made that much more pleasant as a result. Being a man who will most definitely complain, I had nothing to complain about on this trip. So much so that we even ended up booking our Christmas stay with them! And we hope that if they maintain that level of customer service for our Christmas 4 day retreat then we are in for a splendid time!

Thank you all for such a pleasant and comfortable stay.

I was so looking forward to staying in the Grand for the Eastbourne air show and was disappointed when knowing we were paying top price. The extras ne xpectedc were not there.
Blind in bedroom broken and not fixed
Windows dirty, pant peeling and moss on balcony.
No mini bar in the room
Old fashioned shower in the bath
No chocolates on pillow for turn down
Breakfast nothing special
No towels for outdoor pool unless you went and got one.
No slippers in the room for healthclub
Ran out of cushions on the terrace for seats.

When I was a small girl ( a long time ago - in the 1970s) I stayed at the Grand with my family many times - and at that time it was one of the UK's best luxury hotels, with a timeless quality about it, catering perfectly for every generation, from young kids to very "senior" guests. Fast forward 20 or 25 years and I went back several times with my young family, expecting the same enduring quality but found service levels were dropping more and more to the point when about 10 years ago we stopped going.

For a variety of reasons we returned this Summer and the place is transformed! The Grand still has that reassuring feel - nothing changes fast and why should it? - but service was back up to the old high standards, making it an excellent option for families looking for a luxurious break on the South coast - lots of interesting places to visit nearby too.

Also, most unusually, it still has an outdoor pool (as well as an indoor one), which I especially like.

The Grand is a grande dame - she has big bones, wide corridors and solid pillars and walls - you're unlikely to hear the guests next door. It occupies a perfect position on the sea front and is a glorious-looking white confection. True to its type, the Grand is not modern or modish. The suites are unashamedly "classic" in style but they are superbly-proportioned, well cared for, extremely comfortable with generous terraces, overlooking the sea.

On the weekend we stayed, the weather gods were kind and treated us to a vista from our comfy chairs on our private terrace that was more like the sea view in Miami than the English Channel - the usually grey seascape glittered tantalisingly and gorgeously bright under an azure, cloudless sky. Even the pebbles on the beach looked welcoming.

Customer service was very good and prompt. There are now many more staff than they used to have - even at breakfast when they were busy, service was brisk and capable.

I would also mention that if they are not absolutely booked out, they offer the ability to extend your check out (for an hourly fee). We thought this was brilliant, as it enabled us to stay in our suite for an extra 3 hours before going to the opera at Glyndebourne (about 30 mins' drive).

We will definitely return, and always to one of the large suites.

Staff location rooms and facilities as one would expect whilst at the Air Show. Car park too full but not unexpected and good for a pleasant working weekend. I aim to come back for a jolly at Christmas.

There aren't many places in Eastbourne to get a sophisticated drink but you can guarantee one at The Grand Hotel. We pop in for special occasions, the service is always impeccable with a huge range of cocktails to choose from and a selection of free nibbles. My favourite is the citrus Harry's Iron Lady followed closely by the sweeter Passion Fruit Martini served with Prosecco on the side.

My first visit to The Grand and it won't be the last. The staff are all very friendly and helpful, the building itself impressive and the food was delicious. The service is amazing and it's the little extra touches that add that 5* quality. My friend and I will be back next year for another birthday treat.

Went for a birthday, with elderly parents who've been regulars at this hotel for 15 years.
But we're never recognised as such, hotel reception is very friendly and delivers very good service in contrary to bar and retaurant service. We were in a suite with seaview.
So we're the parents, surrounded by trees on ground level and first floor, not much of a seaview, but rooms were fine but to highly priced in comparison with other the luxe hotels. With no air con in the rooms and windows painted shut and not able to open is a
A big down side for this quality hote !!!!salon was dated so was bar. Many waiters for the bar just wandering around but not much action, having to chase one personally to get to place an order is not 4*
after ordering being able to order a few cocktails having to wait 20 min. For delivery makes it sure not to order 2nd. Had also first to ask for drinks menu, delivered after 10 min. Restaurant , food for a 4* was terrible what can go wrong with just cooked vegetables?. It did. Lamb ordered by 3 of us medium rare requested, received overdone, had another wait to come from the kitchen to get it medium ( again not rare) in the mean time veg. We're cold , so not a good experience, another bottle of wine have to chase the waiter again. Being in many 5* hotels this was the worst.

Stayed at Grand as a Silver Anniversary treat for 3 nts dinner, bed and breakfast.

The hotel is as its name says pretty grand, especially the entrance and area to rear of there. We had a nice room on 2nd floor, clean, tidy, spacious. Bed was fine though not the largest or firmest. Bathroom was fine, recently refurbished.

We ate once at Garden restaurant and twice at Mirabelle. Both were v nice, Mirabelle a bit more formal and price to match. Food was v nice indeed, service v attentive but not fussy. Wine was good but not cheap. Breakfast was in Garden restaurant and v nice, plenty of options for all tastes.

Hotel has two swimming pools (indoor & heated outdoor) plus gymn. We used outdoor pool - was just perfect temperature, well-maintained and little-used so peaceful.

Overall, really highly recommended.

So the hotel itself looked beautiful from the outside. The staff were very lovely and very attentive, couldn't do more for you. Inside is like going back in time, but in a good way as it's kept very pristine. Now this is when I have discounted a star. The first time we went the room we had was very small, looking onto a dismal old dreary view of other windows and 3 other walls, it was also just not worth the money we had paid £215 for and very tired and dreary . The room was just not acceptable. However the duty manager apologised for this and offered us a return stay free of charge and when we returned , we'll oh wow we got a beautiful room, the bathroom was the size of the previous room, the bedroom was just what you'd expect to receive in a place named the grand and totally made up for the disappointing stay previously. I must say the manager was very understanding and helpful and I appreciated this and that they offered to try to make up for it. Breakfast was lovely and would definitely go back after the last stay.

We had a 4 night stay here. The staff are very polite, friendly and
helpful and the rooms are very clean. The hotel itself is in urgent
need of refurbishment and updating - windows, carpets, furniture etc.
Avoid the breakfast buffet and have food cooked to order.
There is constant noise from outside generators in some rooms
which made our stay rather disappointing.

Excellent seafront location. An elegant old hotel offering first class accommodation and service.
Excellent restaurant and a superb breakfast.
Well worth the fairly high prices. We will definitely be back.

The Grand Hotel Eastbourne is a must do when you're in town. This place is a bastion of traditional hotel pomp and ceremony.
Every time we visit Eastbourne we come here for high tea and this year was no exception, we had high expectations and were really looking forward to this special afternoon with close friends.
Unfortunately it was a little disappointing, the staff although polite were busy and forgot a few things such as water for the table and an extra set of crockery.
The coronation chicken sandwiches had gone a little stale and crusty. The custard tarts a little economical with the filling and the scones, although delicious, we just weren't provided with enough clotted cream for all six of us and had to ask for more.
We consider ourselves high tea professionals and one thing that makes good high teas stand out from the rest is a bottomless cup of tea and although the Grand does this it's not offered, we had to request it.
Aside from this, we love The Grand and have a wonderful affinity with this gorgeous place and we will be back on our next visit!

With our travel arrangements being made by friends, we weren't able to stay in the hotel itself. But we did enjoy lunch and morning coffee on the terrace and in the luxurious lounge. Service attentive and surroundings glorious - so nice to be in a hotel where the setting lives up to the name in terms of "wow" factor. We look forward to a stay there in the not too distant future to enjoy the full hotel experience.

We always enjoy are stay at The Grand. Very friendly and attentive staff. The afternoon tea is lovely. If you like a little luxury we won't go far wrong staying here. The sea views are fantastic and the open top bus is a must up to beachy head.

Stayed here for two nights over the weekend. Not been here before. We were greeted by torrential rain but two fabulous doormen with brollies to keep us dry between car parking and the reception. Check in was smooth and cases delivered to our room quickly. The hotel is grand looking with big bright lounge areas to sit. The one thing that was prevalent throughout our stay was the friendly nature of the staff. They are a real credit to the hotel.

The hotel is old and in need of some careful renovation so as not to destroy the history of the building. Our room was quite small and in need of a refurb. I would have liked a room where I can open a window. I queried this but advised they would have given an upgrade but the hotel was full.

My advice is if you are looking for a modern/boutique hotel, The Grand isn't for you. But if your looking to stay somewhere with history and the best customer service from the front of house staff then try it.

Great hotel - everything you would expect from 5 star service.

Every staff member that you see says hello to you and all are extremely professional. Can't fault anything. Breakfast is everything you could wish for. The only thing the Grand couldn't sort for us was the bad weather!

Always good. Refurbished rooms make all the difference

There is a grand hallway, grand staircase, a grand dining room and vast lounges! Our ground floor suite had lovely comfortable beds, armchairs and sofa and it was a haven of tranquility, with the hotel set well back from the busy coastal road and the Victorian walls letting little sound through from adjacent rooms. However it was described as a seaview suite but the sea view was so insignificant as to be not worth mentioning. It is unfathomable why hotels overstate such things as the truth will be immediately revealed on arrival and all they have done is to set themselves up for an argument with disappointed guests. In fact we did not let it bother us but I am sure others would feel differently. We had a wonderful shower room with quality toiletries and overall we had a most enjoyable stay - I hardly wanted to go home! Negatives: no integral air conditioning (not invented in 1875) and we did not want to use the rather noisy freestanding unit; wi fi was very slow; quite pricey (cup of tea in the lounge £4.95!) For goodness sake do not pay the enormous advance parking charge - as soon as you pull into the forecourt the doorman will find you a parking space.

As a great supporter of the Grand Hotel I was so disappointed on how this once exceptional hotel has deteriorated over the past 3 years. We a have enjoyed the pleasure of staying at the Grand over the past 20 years with its cleanliness exceptionally good service and top quality food however this year everything was wrong from the start, on booking direct reservations spelt our name wrong even after being told three times therefore we had no confirmation and was forced to ring back the day before we went just to confirm. On arriving to our room it was hot and stuffy widows were stuck due to recent painting, a fan was supplied. We proceeded to go to the garden lounge for an early meal waited 15 mins to be served, the order was taken, a few minutes later they came back to take the order again, more time passed they came again to take the order, when the order finally came they had forgotten to order part of the meal, apologies were given. Following morning ordered the haddock it was uncooked worst haddock that I have ever been served, following morning could not understand why for the salmon one has to pay extra, when it came thus was greatly over cooked and was like a piece of leather, the Buffett is extremely poor and service staff poorly supervised with no training most appeared to be on work experience.
Although the bathroom was fairly new with good shower there was only a small wash basin and no where to put shaving equipment tooth brushes etc,
It became obvious that senior management and directors are more interested in profits for themselves than customer satisfaction
Another great hotel ruined by poor top management however many thanks to reception and Megan deputy manager for trying to put matters right