The Grand Hotel Eastbourne
Latest Reviews
My cousin and I were on holiday from the U.S.A. and hoped to experience a proper English tea, bit didn't necessarily need a full High Tea. We looked online at several places and I'm really glad we chose The Grand. The range of pastries were deliciously perfect, the tea was tasty and everything was impeccably, politely presented in a classy atmosphere. The weather was good during our visit, so we enjoyed having our tea in the garden area.
Source: tripadvisor.co.uk
Wonderful hotel fantastic helpful staff - mentioned on booking that it was my husbands birthday and requested a room with nice view - husband given hand written birthday card and our room was fabulous with side sea view from bedroom and bathroom!!!! Great location next to beach and overlooking South Downs.
Source: expedia.co.uk
The hotel was beautiful, with lots of facilities (indoor and outdoor pool) and a great location on the beach. Our standard double room was ok, but could do with a refurbishment. The bed was small (I suppose we are used to larger double beds in modern hotels), soft mattress and the furniture old and a bit of a miss match. The bathroom was lovely and big. We were there as part of a company weekend, so we only ate in the evening as part of a function. The food was lovely on both evenings - one was a buffet and the other a sit down meal. The breakfast was really nice with lots of choice.
Source: tripadvisor.co.uk
Most staff extremely friendly. Breakfast very good but service rather slow. Room in poky eaves corner but did have one comfy armchair. Location excellent for the tennis but that probably reflected in the very high cost of the room. WiFi was sometimes great and sometimes not there at all but it was free.
Source: expedia.co.uk
Like stepping into another world.The afternoon tea experience was all it is cracked up to be.The food was superbly presented with multiple choices & the tea kept on flowing.The service if anything was overplayed but hey when you consider how in some places the service is non existent it's nice to be pampered.Have been before but a long time ago & would certainly return any time.
Source: tripadvisor.co.uk
An excellent return to this old lady by the sea for the tennis. It must be oiur 10th annual visit and I am delighted to report everything lived up to the high standards one expects at a 5 star hotel.
The Grand always reminds me of a well preserved Dowager, showing her age at times but for me that is part of the charm.
The reception was efficient, the breakfast team is now excellent, always welcoming with a smile (not the case a few years ago) and the Mirabelle was superb as ever.
Only slight criticism would be I look forward to to the bathrooms being upgraded and better Wifi.
The Grand always reminds me of a well preserved Dowager, showing her age at times but for me that is part of the charm.
The reception was efficient, the breakfast team is now excellent, always welcoming with a smile (not the case a few years ago) and the Mirabelle was superb as ever.
Only slight criticism would be I look forward to to the bathrooms being upgraded and better Wifi.
Source: tripadvisor.co.uk
The best night sleep we had when away from home. Excellent breakfast. Knowledgeable staff. Great choice for the families.
Source: expedia.co.uk
This was the second year that the Ramblers Walking Holiday company hosted some of their clients here at the beautiful Grand Hotel to walk on the lovely South Downs. It was recommended by us The Outdoor Guide as we stayed here during the filming of Julia Bradbury's TV series Britains Best Walks. The
Hotel really looked after us during filming and is the perfect place to stay when visiting this great part of the world. Nothing is too much trouble for Jackie, Jonathan and their team and the breakfasts are to die for.
Hotel really looked after us during filming and is the perfect place to stay when visiting this great part of the world. Nothing is too much trouble for Jackie, Jonathan and their team and the breakfasts are to die for.
Source: tripadvisor.co.uk
This was our first ever visit to Eastbourne. The Grand is a magnificent and elegant Victorian Building situated on the seafront.
From the time we arrived in the hotel car park some 2 hours before the appointed time for occupying our room, the service and attentive staff made this a very memorable stay. The car park space I had reserved (being a blue badge holder) was available with our name clearly displayed on the allocated space and luggage was collected and taken into the hotel before I had finished extracting my personal belongings from the car.
From our initial reception until our departure, the courteous, efficient and professional staff , service and food were absolutely wonderful.
The Garden Restaurant was an absolute delight and the Chef kindly (having given him/her 24 hours notice) made me my favourite meal " "Beef Stroganoff" on our last night, it was absolutely perfect.
We used both the Spa area and the Gym, where again the staff were attentive and helpful.
We took away a wonderful memory and experience.
This is a hotel we will hopefully return to in the not too distant future.
From the time we arrived in the hotel car park some 2 hours before the appointed time for occupying our room, the service and attentive staff made this a very memorable stay. The car park space I had reserved (being a blue badge holder) was available with our name clearly displayed on the allocated space and luggage was collected and taken into the hotel before I had finished extracting my personal belongings from the car.
From our initial reception until our departure, the courteous, efficient and professional staff , service and food were absolutely wonderful.
The Garden Restaurant was an absolute delight and the Chef kindly (having given him/her 24 hours notice) made me my favourite meal " "Beef Stroganoff" on our last night, it was absolutely perfect.
We used both the Spa area and the Gym, where again the staff were attentive and helpful.
We took away a wonderful memory and experience.
This is a hotel we will hopefully return to in the not too distant future.
Source: tripadvisor.co.uk
Lovely, classic hotel with lots of smartly dressed staff and an extensive lounge area. Expensive but worth it as a treat. Good breakfast with a wide choice of cereals, fresh fruit & pastries as well as tasty cooked items. Very clean room, checked twice a day by cleaning staff. However, bar prices are expensive so don't over-indulge or your bill on checkout will be a shocker!
Source: expedia.co.uk
Our annual June visit to Eastbourne Grand hotel came round again this month. We were amazed and delighted by the room we were given that was a significant upgrade. Apart from the huge bed we also had a sofa,a safe,coffee tables and other things such as a cosy dressing gown each.The only thing missing was a fridge. Apart from that fine.
The only trouble with the large bed was the difficulty of getting into it with the enormous layers of fancy posh cushions that we had to struggle with to find another place for. Everything else was much as before and we were glad to be here!
Breakfast always good and all staff were very pleasant and helpful. My partner requested a fried egg which was efficiently delivered as usual.In the same cloche by the same waiter(who only did cloches) The car park was a bit tricky as more cars have to be organised as this was a busy time The staff were always very helpful and found us a place each time..The only real downer was that the indoor pool was closed, the weather was not very warm, and the outdoor pool was rather chilly. See you next year!
The only trouble with the large bed was the difficulty of getting into it with the enormous layers of fancy posh cushions that we had to struggle with to find another place for. Everything else was much as before and we were glad to be here!
Breakfast always good and all staff were very pleasant and helpful. My partner requested a fried egg which was efficiently delivered as usual.In the same cloche by the same waiter(who only did cloches) The car park was a bit tricky as more cars have to be organised as this was a busy time The staff were always very helpful and found us a place each time..The only real downer was that the indoor pool was closed, the weather was not very warm, and the outdoor pool was rather chilly. See you next year!
Source: tripadvisor.co.uk
The Grand is still beautiful, despite her age. But she's not really keeping up with the kids these days. Our room was large, and comfortable, but very noisy (we were on the west side of the building, right by the road) as all the deliveries start arriving from about 5am. The room is still single-glazed, and you can even hear the staff's conversations through the closed windows! As the hotel isn't air-conditioned, there is a large fan in the room, which helped disguise some of the noise. We needed it on all night, and the weather wasn't especially warm during our stay.
We were staying on B&B, and the breakfast was fine, but really well below the standard of an ordinary hotel, yet alone one as expensive as this. It didn't tempt us to eat in the hotel, especially when there were such lovely restaurants in town.
We were staying on B&B, and the breakfast was fine, but really well below the standard of an ordinary hotel, yet alone one as expensive as this. It didn't tempt us to eat in the hotel, especially when there were such lovely restaurants in town.
Source: expedia.co.uk
Stayed here for 1x night for a hen party and absolutely loved it. From the moment we drove into the car park we were greeted by a lovely gentleman who showed us where to park (free onsite parking was great). We went to reception and again were welcomed by all the staff and checked in, we really felt like we were abroad somewhere.
We unpacked and went straight to the spa, as it was one of the hottest days of the year we didn't spend any time indoors but instead sunbathed for hours by the outdoor pool which really did feel like we were on holiday. The pool is heated as well so was great to jump in and out when we needed to cool off. We also had spa treatments booked and I treated myself to a full body massage. I have had many massages at different hotels and countries and I have to say this was the best massage I have ever had! It was so relaxing, the techniques which were used and the care that was taken to consider my disabilities. 5* spa for sure!
We were going to eat at the hotel, until we looked at the menu and just 1x cocktail was £17! We thought we would stroll down the beach for some chips for a few quid which was fun.
Our room was spacious and the beds were very comfortable. Only knock was that there was no fridge in the room. They did provide an amazing fan in the room which really helped on such a hot weekend.
Breakfast was again 5*, good variety and all of the food was piping hot.
I don't think i can fault this hotel, hence the 5* rating. The staff are an absolute credit, there wasn't anything they couldn't do for you. Thank you for such a wonderful stay, we loved it! Worth every penny :)
We unpacked and went straight to the spa, as it was one of the hottest days of the year we didn't spend any time indoors but instead sunbathed for hours by the outdoor pool which really did feel like we were on holiday. The pool is heated as well so was great to jump in and out when we needed to cool off. We also had spa treatments booked and I treated myself to a full body massage. I have had many massages at different hotels and countries and I have to say this was the best massage I have ever had! It was so relaxing, the techniques which were used and the care that was taken to consider my disabilities. 5* spa for sure!
We were going to eat at the hotel, until we looked at the menu and just 1x cocktail was £17! We thought we would stroll down the beach for some chips for a few quid which was fun.
Our room was spacious and the beds were very comfortable. Only knock was that there was no fridge in the room. They did provide an amazing fan in the room which really helped on such a hot weekend.
Breakfast was again 5*, good variety and all of the food was piping hot.
I don't think i can fault this hotel, hence the 5* rating. The staff are an absolute credit, there wasn't anything they couldn't do for you. Thank you for such a wonderful stay, we loved it! Worth every penny :)
Source: tripadvisor.co.uk
Amazing!
Source: expedia.co.uk
This is the only remaining five star hotel on the English coast and my husband decided to take me and our lovely little whippet there for a few days. It was 32 degrees Centigrade while we were there so the sea breeze was most welcome. This is one of those Victorian places built to resist a nuclear attack - the ceilings are very high, there's a lot of highly polished brass and the whole place reeks of solidity. I love that! The atmosphere is highly professional but friendly and very helpful, so much so, it reminded me of being on The Queen Mary. Our room was not air-conditioned but the efficient fan did manage to cool the air enough that we could sleep. A dog bed was provided for our girl and there is a dog menu but we brought her food so she didn't get to choose from it. The dining room is huge but service was swift and the Sommelier was especially helpful. There's a large comfy lounge where you can get any type of cocktail and we sampled quite a few. Highly recommended.
Source: tripadvisor.co.uk
We have just visited for an afternoon tea to celebrate our wedding anniversary. It was all very good quality and tasty! Plenty of teas to choose from and lovely atmosphere.
We had a special 'Grand slam' afternoon tea, which included a Pimm's jelly!, because of the tennis being in town.
We had a special 'Grand slam' afternoon tea, which included a Pimm's jelly!, because of the tennis being in town.
Source: tripadvisor.co.uk
Warmly welcomed by then Concierge he set the standard for service and we weren't disappointed as all staff went out of their way to make our stay memorable. The room was luxurious with complimentary wine waiting for us. Table d'hôte dinner was good and afternoon tea was all that you would expect. The small indoor pool was deliciously warm (The only downside was that there were 4 other non-residents - members of the gym - in the pool interested in local restaurants and discussing them as opposed to swimming so I found it was difficult to swim purposefully as the others became standing obstacles). The decor and flowers throughout the hotel were exceptional. The only thing which failed to live up to the high standard throughout the rest of the hotel were the display cabinets in the corridors showing jewellery etc which could have done with a duster.
Source: tripadvisor.co.uk
We booked this hotel as a weekend treat for our group (4 friends) and we had a fabulous time. All of the staff were warm, friendly and helpful and the level of service stood out. The food was really good and plentiful and the rooms were lovely. We each had a spa treatment (facials or back massages) which were lovely. The hotel is in a great spot. Highly recommended all round and we hope to return soon.
Source: tripadvisor.co.uk
We stayed at The Grand for four nights and the service was excellent. All the staff that I came across went out of their way to make sure we had everything we needed. Nothing seemed too much trouble. They always smiled in such a welcoming way. I think they are very well trained and seem to enjoy their jobs. This makes for a very happy atmosphere throughout the Hotel. We enjoyed our stay very much.
Source: tripadvisor.co.uk
The Grand Hotel has an excellent posiiton. Walk across the road and you are on the beach. Yet, because it's set back from the road we never were conscious of traffic.
We spent a couple of nights there in June. Upgraded on arrival to a suite including a wide veranda. Well appointed room.
The Grand has two restaurants: that in the hotel is good by UK standards and then there is The Mirabelle, highly rated in the Good Food Guide.
The Grand shows its age at times. but it also shows a wonderful USP which is the staff.
Wherever we went and whatever the request we were always met with a smile and a most helpful attitude. A lovely place to stay.
We spent a couple of nights there in June. Upgraded on arrival to a suite including a wide veranda. Well appointed room.
The Grand has two restaurants: that in the hotel is good by UK standards and then there is The Mirabelle, highly rated in the Good Food Guide.
The Grand shows its age at times. but it also shows a wonderful USP which is the staff.
Wherever we went and whatever the request we were always met with a smile and a most helpful attitude. A lovely place to stay.
Source: tripadvisor.co.uk
Booked a suite at the Grand for a celebratory few days away. Splashed out to have the Debussy Suite. Fantastic accommodation, wonderful balcony and incredible views. OK it is a bit pricey but - so what! If it's a special trip it really doesn't matter.
Dinner in the Garden Restaurant is very good but a bit over formal for me. I suspect that the integrated Mirabelle Restaurant may be even more OTT
Great Breakfast and very nice inside and outside pools.
The lobby and lounges are stunning and oh so comfortable. The staff were all very friendly and helpful. Need to return to take everything in.
Dinner in the Garden Restaurant is very good but a bit over formal for me. I suspect that the integrated Mirabelle Restaurant may be even more OTT
Great Breakfast and very nice inside and outside pools.
The lobby and lounges are stunning and oh so comfortable. The staff were all very friendly and helpful. Need to return to take everything in.
Source: tripadvisor.co.uk
This was a return trip for an anniversary. All very genteel & it was good to see standards kept dress code wise for the restaurant . Fantastic stay
Source: expedia.co.uk
Perfect location on the seaside. Within walking distance of shops and pier.
Source: expedia.co.uk
A beautifully attractive hotel which didn't live up to expectation at all. Decent sized room but in immediate need of redecoration, nothing special about it. Very small tv.- difficult to even read the tv guide from the bed. Pre-dinner drinks ordered - local spirits which staff were encouraging us to try - only to then inform us 5 mins later that there wasn't enough left! Same applied to second choice they offered. ?? Dinner was 'ok', nothing more. Breakfast a let-down. Bog standard choice of luke-warm buffet food plus a few cereals/fruit/yoghurt. 'Special Order' breakfast foods we chose - none left. Ordered 2 poached eggs, 1 was hard. Definitely not the 5 star experience we had looked forward to for our Anniversary - they could learn a lot from other establishments - and came away very disappointed with it all and confident we'll never stay there again.
Source: tripadvisor.co.uk
We arrived early, but were able to park, and our bags taken for storage. Check in was later when we were given a good explanation of the facilities. As we live near the sea, we felt that we did not need a sea view room, but what is called an inland view would be sufficient. However our view was through a filthy window of green slimy broken slates and other filthy windows. This was over the kitchen area, so we were woken at 5.30. a.m. when the fans came on. The room was spacious and clean except for a lot of dust in the slats of a fan heater, so we did not use it. The bathroom was also clean, and only let down by the rusty plughole in the small bath, and screws sticking out of the bath panel. Towels and flannels were soft and fluffy and toiletries more than adequate. Presumably as we were in the cheapest type of room we only got a pencil, and I had to ask for a pen. An improvement to the bathroom would be a magnifying mirror, and a recycling bin for papers. Breakfast was the usual corporate choice but improved by being able to order certain things to be freshly cooked. The dining room was clean except for stains on some of the chairs. Overall it is a hotel which has a certain charm which grows on you, and we would stay there again. I would hope that if we did, all the clocks would be set to the correct time, as they are all different. We did not eat in for evening meal as the prices seemed to be rather on the high side, but there are plenty of places to eat nearby.
Source: tripadvisor.co.uk
