The Grand is a lovely hotel situated on the front but away from the bustle of the town. The hotel is well managed and the staff were all very helpful and pleasant. Nothing was to much trouble for them.

We stayed two nights and were very impressed with the room and the friendliness of staff etc. We were made to feel very welcome. We had breakfast twice and ate dinner in the Garden Room on our first night. Unfortunately we were forgotten about after the sorbet and had to remind the restaurant staff to bring our main courses. This was then followed by my husband being overlooked on the very next course - I had finished my dessert before the cheese & biscuits were delivered. Overall the quality of the food was good but just let down on this one occasion by poor service. To be fair our pre-dinner drinks were waived by the restaurant manager without us having to complain. Breakfast was good but the toast was soggy both mornings ... perhaps our fault as maybe we should have asked for it to be served to the table when we were ready rather than with the tea and coffee.
Despite the above we enjoyed our stay and would think about going again on another occasion.

Excellent service from lovely staff, nothing was too much trouble!
The hotel might need a bit of an update though, but we loved the old fashioned courtesy.
A hook for our coats in the room is the only suggestion.
Loved the open fire!

Great hotel - we go back and back.The staff incredibly helpful and the spa and fitness room very well run. An excellent place for a restful break.

A wonderful hotel to celebrate my Mother's 90th birthday. Despite the dreary weather, the hotel provided a friendly and warm ambience to celebrate this very special occasion. My Mother enjoyed every minute. Looking forward to returning to this Grand Dame on the south coast. Thanks for the memory.

The environment, rooms and staff were particularly noteworthy. Nothing seemed too much trouble and all seemed happy in their work. They were beautifully dressed and attentive and nothing seemed too much trouble. The training and choice of staff is obviously a point here since not everyone has these skills, even through training.

Superb service and staff in an extremely well appointed old English 'grand' hotel. Excellent facilities but bedroom very disappointing - significant 'draught' and 'rattling' from very badly fitting windows.

Great location opposite the Western Lawns and straight onto the beach, the Grand Hotel sparkles. From the moment the concierge opens your car door and takes your luggage to your room, to the time you checkout, you feel at home. Very attentive staff from housekeeping to lounge service and the Garden restaurant. Excellent, traditional breakfast with healthy options or continental salamis and smoked salmon. Fresh sandwiches for lunch or afternoon tea. Traditional dinner menu with succulent lamb and sea bass. Sea view or inland rooms are spacious. Timeless elegance updated with a friendly twist for the 21st century.

We had a wonderful time, room was very spacious and the bed and pillows extremely comfortable...
we took our evening meal in the Garden room it was excellent in every way. The staff are helpful and friendly. We both look forward to returning soon.

We really enjoyed our short holiday,and so appreciated the way we were treated by ALL members of staff who must be congratulated for their efforts in making our break so memorable.We hope to return in the not too distant future.

We had a fabulous stay. The staff were amazing and very friendly. However the spa was a let down and was not up to the standard of the rest of the hotel. Some of the lockers didn't work, the jacuzzi was very hot (39 degrees) and the whole decor of the spa was very dated.

my mum had her weekend at the Grand Hotel Eastbourne with her best friend pam sept 12-13th 2017,due to illness her original booking had to be cancelled the hotel were very understanding/helpful/kind and we were told -book later when ready,which they did,and were given a lovely room no.300.Everyone at the hotel were excellent and it was a lovely experience for them both.This voucher is a very good present/gift for someone special,mum mrs Joan Springett & Pam burrows say thanks for the hotel experience.thanks.paul.

Wonderful stay in sea view suite for my Husbands Birthday. Lovely spacious, well appointed room, wonderful food, courteous staff - everything we have come to expect. We will continue to visit for special occasions.

Visited The Grand Hotel to celebrate a special wedding anniversary, all the staff were very friendly, helpful and nothing was too much trouble. Excellent location on the seafront with a good car park. Lovely indoor pool and jacuzzi. Good choice for breakfast, buffet or order from the kitchen. If you like a traditional English hotel then the Grand is an excellent choice

A birthday celebration with a lovely room and a very comfortable bed but spoilt by a very poor meal in the Garden Restaurant. Tasteless and luke warm - we were not the only ones complaining this evening. It may be a Sunday evening blip but would not chance it again. The Mirabelle Restaurant is excellent but not open Sunday/Monday.

A lovely break in this splendid old hotel. Restaurant and bar outstanding but let down by small and cramped pool and spa area. In need of refurbishment such a shame when the rest of the hotel is fabulous.

Never fails to deliver a quality and relaxing stay in a semi formal setting.
Some of the public rooms are looking a little tired and in need of redecoration but there is something special about the Grand.
Staff are welcoming and the Sommelier in the Garden Restaurant is particularly worthy of note.

Excellent as always. Have stayed in many hotels over the years and have never come across one with better service than the Grand in Eastbourne. Yes it is expensive but it's definitely a case of getting what you pay for.

Once parked in one of the few available spaces, we approached the hotel to a warm welcome from the doormen, and then from the reception staff. First impressions are that the hotel is, indeed, Grand, with lovely guest areas and large, roomy restaurants. Check in was easy and we were shown to the lift with directions to our room.

The room itself was of a good size, very clean, but with slightly dated furniture. There were most of the amenities that you would expect, including a coffee machine, but no fridge. However, we did spot a number of fridges in a utility room down the hall, so maybe you can hire or borrow one if you need it. There was a bath and shower to suit all tastes, and a plentiful supply of shampoos etc.

We decided to go into town and found out that there is a back way out of the hotel, which was useful if you are visiting the theatre or Devonshire Park Tennis.

We had a fairly comfortable nights sleep, although the room was very warm, but there is a fan supplied and you can open the windows, which is sometimes unusual in hotels! We went down to breakfast which is in another grand looking restaurant. You can choose to help yourself from the buffet, or have it cooked and delivered to you, all served on a very hot plate with a silver dome. The staff take a lot of time looking after you, generally in a friendly manner, but I could imagine it may be a little overbearing for some. Although there is no dress code for breakfast, compared to some other guests, we almost felt under-dressed in t-shirts and jeans. The food was all very good, and we were especially impressed with the loose leaf green tea.

All in all, it was an enjoyable stay, in a quality hotel, but one that may be a little over-bearing and formal for some people.

very nice hotel, great location, rooms are looking tired, great food, and service all staff new their jobs well and were proud of this nostalgic hotel, I would recommend staying as the food is very good but be open minded about the rooms

A lovely hotel, we stay at the grand often when we visit Eastbourne, some say it is looking tired but I feel it is character, it is a wonderful building and takes an awful lot to maintain, it is always spotless, service excellent and the food in the Mirabelle is wonderful. Just a small criticism would be that for 5 Star service breakfast I feel should be served at the table and not help yourself, but I also understand this is difficult we a full dining room at breakfast.

My daughters and I booked into the Grand for a 2 night Spa weekend and were treated to traditional old fashioned, much missed, hospitality. We were met at the car park by Gary in his top hat () and he both made space for us to park and carried our cases into the hotel and then into our rooms. So don’t know why other reviewers didn’t enjoy this facility.

Yes the hotel appears dated but that simply adds to the nostalgia. It was also very spacious and we didn’t feel overwhelmed (we went at the start of half term week) or cramped. Having read the reviews on TA before booking we asked for refurbished rooms; my daughters had walk-in showers, my room was on the first floor and had a shower attachment over the bath – perfectly acceptable. The rooms were large and airy, no drafts; bed linen was soft and sparkling white; lovely in-room tea making facilities, large fluffy gowns and soft slippers; Molton Brown toiletries in the bathroom. Lots and lots of storage space (I hate living out of a suitcase). The only criticisms I have is that there should be proper double beds and not 2 singles joined together and that house keeping should check toiletries and top them up as needed.

We had booked into the Mirabelle for both nights; the service was exceptional, the food was fancy but in my humble opinion lacked flavour. It also took ages between courses so we moved into the Garden Restaurant for the second night, where the food was simpler but more tasty and definitely, quicker to arrive. Breakfast was great – lots of choice and again, excellent service.

Loved the mocktail menu and the accompanying canapes; the lounge is a lovely convivial place to sit and enjoy each other’s company. It was also refreshing to see people dressed elegantly for dinner.

We had booked 3 treatments each including Turkish salt scrub, Alpine foot treatment, hot stone massage and a manicure. None disappointed – my only minor criticism would be that the Turkish scrub should really have been for 1 hr and not 30mins, it appeared a tad rushed. The indoor swimming pool and Jacuzzi were lovely, though the jets in the Jacuzzi aren’t terribly strong; the sauna was fine but the steam room was out of action; lovely showering facilities.

The location is superb – I walked several times along the beach both at dawn and at dusk: sublime

Overall, we had a super stay and were sorry to have to leave. The value of what we received far surpassed our expectations – well done all at the Grand Eastbourne, you deserve an applause.

My wife and I stayed at the hotel again. As previously there was great service from the time we arrived. We could not fault the food, its presentation. or the friendliness of the staff either in the restaurant or bar. Last time we commented on the lighting in the bedroom and when we arrived a second standard lamp was put into the room.

Some of the food wasn't up to the usual high standard that we have come to expect from this lovely hotel where the customer service is excellent and the staff is trained to a very high level nothing is too much trouble, I will think twice before returning to eat in the restaurants as it's expensive for what we had.

A reliable and charming venue which still holds true to old values where we, the Customers, feel valued.. As Senior Citizens we thank all the staff for thei patience and kindness that they showed us,at all times. Well Done.