The Grand Hotel Eastbourne
Latest Reviews
A beautiful hotel offering food and service that is second to none. We had dinner in the Mirabelle which was absolutely first class. The staff are friendly, attentive and helpful without being overbearing.
Source: tripadvisor.co.uk
We love coming to the grand for the excellent food and facilities a real luxury. The staff are always helpful and polite. The grand is one of the few eastbourne hotels with a car park and is a short stroll into town.
Source: tripadvisor.co.uk
Always a good experience. The staff are friendly in a natural way and you feel they give good service without that overhanging feeling that any of it is based on the prospect of tipping i.e. you've paid for your stay and that is sufficient. I never have any hesitation in recommending the hotel and those of my friends who have subsequently stayed at the Grand have all given positive feedback. Looking forward to my next visit.
Source: tripadvisor.co.uk
Caring, friendly staff and well behaved guests along with a comfortable, homely atmosphere. Our room needed some minor maintenance and this was attended to without any inconvenience to us. It seems to appeal mainly to couples and families whose children know how to eat and behave in company but if you were there alone you wouldn't feel alone - unless you wanted to. Very enjoyable and hope to return.
Source: tripadvisor.co.uk
A magical place to enjoy the christmas break. One of the last traditional hotels that make you feel truly special. A perfect place for Children (we have 3) all well catered with plenty to do. Would recommend to anyone,
Source: tripadvisor.co.uk
Very enjoyable overnight stay at this Lovely Hotel for my Wife's Birthday
Beautifully decorated for Christmas
The meal in the Garden Restaurant was excellent along with breakfast.
Staff very friendly.
Beautifully decorated for Christmas
The meal in the Garden Restaurant was excellent along with breakfast.
Staff very friendly.
Source: tripadvisor.co.uk
Wonderful hotel, wonderful staff, excellent location. Highly recommended and we will be visiting again. Located by the sea, near great restaurants and a 15 minute walk to the Pier. 10 out of 10 ad could have done with another nights stay!
Source: tripadvisor.co.uk
We have stayed at this grand old hotel many times since attending a conference in the 1970s. Sadly I think this will have been our last visit! We stayed for three nights between Christmas and New Year. Checking in wasn't easy with a young man who wasn't sure what he was doing. The Suite, 127 on the first floor, was comfortable with a sitting room and separate bedroom but beginning to show it's age. The bathroom was small but adequate with a shower over the bath but amenities weren't replaced. I ventured out onto our balcony to take a photo on our first morning only to see peeling paintwork, plants growing out of the plaster and rusty ironwork. The hotel needs thousands of pounds spent on it! The wifi was terrible and after informing reception they offered us a move to another room but we couldn't be bothered with that and eventually we were offered a £10 a day reduction on our bill. The phone in the room would flash at least twice a day but there were no messages left. Again told reception but nothing was done about It!! The main staircase wasn't cleaned during the whole of our stay. We saw the same tinsel and gum every day!! The food was good but we were disappointed there was no cheese on offer instead of a dessert at dinner. The fruit salad was all diced and very uninteresting . The young staff were very keen and friendly but the older and more senior members of staff we found aloof and distant. We have stayed in top hotels around the world but really don't think the Grand is worthy of its five star status - sorry!!
Source: tripadvisor.co.uk
Since our children were babies we have been coming to the Grand Eastbourne for the quality of service and sophistication that we have to date not found in some more famous establishments. Its nice to be served by knowledgeable, GOOD English speakers!
Source: tripadvisor.co.uk
Splendid staff, genuinely friendly. A great enjoyable time in all respects.
Our party of 5 all enjoyed the holiday with ages from 28 to 68.
No criticisms at all. What more can you say.
Really great Christmas.
John and Lesley Duncan
Our party of 5 all enjoyed the holiday with ages from 28 to 68.
No criticisms at all. What more can you say.
Really great Christmas.
John and Lesley Duncan
Source: tripadvisor.co.uk
A fabulous Christmas was had at the Grand Hotel. The 4 day House Party programme and experience lived up to the 5 star billing. Great location on the sea front. Flat, level walking and only 10 minutes to the sea front Bandstand for the Christmas morning concert.
Source: tripadvisor.co.uk
We had a wonderful stay. The service was excellent. Staff kind and friendly . It was my husbands birthday and they gave a card and cake which made him feelse very special. We will definitely be returning and will recommend it to all our family and friends
Source: tripadvisor.co.uk
As a Christmas House Party it lived up to its title. There was throughout a feeling of friendliness and attention to the detail of the clients needs It was quite impressive. There was a pleasing variety of incidental entertainment and activity both in the hotel and in the town but no pressure to participate if not wished.
Source: tripadvisor.co.uk
Great facilities (other than the room being cold and draughty), and wonderful service from the junior staff (though some of the seasonal staff appeared to lack training).
Food was excellent and in very good supply.
As a (not inexpensive) Christmas package however, there was much to be desired. Other than the last night, the Entertainment was poor and appeared to be targeted at the more aged guests (regulars). The result of this was that by 1100 each night there were no more than a handful of guests on the dance floor. (Why surround your dance floor with comfortable armchairs, when you should be creating a party atmosphere?)
Regular guests being able to reserve seats in the lounge or places at the bar, was wholly unacceptable.
Food was excellent and in very good supply.
As a (not inexpensive) Christmas package however, there was much to be desired. Other than the last night, the Entertainment was poor and appeared to be targeted at the more aged guests (regulars). The result of this was that by 1100 each night there were no more than a handful of guests on the dance floor. (Why surround your dance floor with comfortable armchairs, when you should be creating a party atmosphere?)
Regular guests being able to reserve seats in the lounge or places at the bar, was wholly unacceptable.
Source: tripadvisor.co.uk
A perfect place to spend Christmas. An excellent programme and all the staff were friendly and welcoming. Everything was well organised in a quiet. and efficient way. We felt happy and relaxed throughout ourstay.
Source: tripadvisor.co.uk
Excellent food in the Mirabelle restaurant. We had the taster menu which the chef adapted to our taste, all served with an excellent choice of wines.
Breakfast in the Garden restaurant not to the same high standard and the seating is far too cramped.
Breakfast in the Garden restaurant not to the same high standard and the seating is far too cramped.
Source: tripadvisor.co.uk
lovely stay from getting out of car to going home.
a real pleasurable stay.
cocktails very tasty....
barmaid very friendly and helped with drink choices.
breakfast was really good and again service friendly and professional.
looking towards our next visit already.
I did find the best rates when book direct.
a real pleasurable stay.
cocktails very tasty....
barmaid very friendly and helped with drink choices.
breakfast was really good and again service friendly and professional.
looking towards our next visit already.
I did find the best rates when book direct.
Source: tripadvisor.co.uk
Well this was an unexpected fabulous afternoon. I reserved a table for 2 some months before as I wanted to experience afternoon tea at The Grand during the festive period. Gosh the surroundings were superb, a large roaring fire that had a huge decorated Christmas tree either side of it. The eating area was towards the back of the hotel, a section of the long hall way had been sectioned off for this purpose but it actually worked really well. There was a selection of chairs and sofas with coffee tables dotted around so you had the feeling of being in a lounge. It's all very intimate and cosy. We were taken to our reserved table immediately and offered teas and coffees and asked if we had any special dietary requirements. Your waitress will pour your first cup for you then you are free to pour your own as and when you are ready. I was able to get a good 3 cups out of mine. Enough time is allowed to pass for you to enjoy your drinks and surroundings and then the High tea was brought out to us. We had a selection of crustless sandwiches which were all delicious, followed by warm scones with jam, cream and /or butter. The final tier of the stand had numerous cakes all of which were fabulous. You can ask for a take away box to take away anything you are not able to finish. I have to say the service here was absolutely superb. The waiters and waitresses are very attentive without being intrusive. I will definitely being doing this again. You can buy vouchers for this experience. We parked in the onsite car park which was very useful. There was plenty of spaces.
Source: tripadvisor.co.uk
Can’t revommend enough, first class hotel, loved the luxury and would stay again. The little touches like wine and a birthday card from the management was very thoughtful and I felt quite special.
The pool and hot tub was very clean and lovely and warm. I didn’t use the gym but it looked very impressive.
The pool and hot tub was very clean and lovely and warm. I didn’t use the gym but it looked very impressive.
Source: tripadvisor.co.uk
Overall average, lovely staff let down by poor organisation and little attention to detail . The size of this hotel would make you think its world class but in reality it’s some way from that
Welcome & arrival excellent. Service at breakfast very slow and coffee was lukewarm and eggs and haddock overdone. Coffee and burnt toast arrived some time after being seated.
Ate afternoon tea - ok but not exceptional in comparison to London hotels.Needed a bit more pizazz
Ate in the 2 rosette restaurant - service ok but not helped by errors on the bill ( quite large errors). Food rather average for the price and in comparison to similar restaurants.
Staff in general seemed to be operating in their own bubble with little interaction with colleagues and no one apparently overseeing service standards. Staff quite quick to refuse a seating change or very defensive when information given at the time of booking clearly had not been passed on
Welcome & arrival excellent. Service at breakfast very slow and coffee was lukewarm and eggs and haddock overdone. Coffee and burnt toast arrived some time after being seated.
Ate afternoon tea - ok but not exceptional in comparison to London hotels.Needed a bit more pizazz
Ate in the 2 rosette restaurant - service ok but not helped by errors on the bill ( quite large errors). Food rather average for the price and in comparison to similar restaurants.
Staff in general seemed to be operating in their own bubble with little interaction with colleagues and no one apparently overseeing service standards. Staff quite quick to refuse a seating change or very defensive when information given at the time of booking clearly had not been passed on
Source: tripadvisor.co.uk
Very good hotel with lots of character and class. Very good food at a very reasonable price and excellent service.
Rooms would benefit with double glazing and an upgrade to the bathrooms, beds were very comfortable and room had lots of storage.
Rooms would benefit with double glazing and an upgrade to the bathrooms, beds were very comfortable and room had lots of storage.
Source: tripadvisor.co.uk
Memorable stay. Luxurious. Very festive and beautiful great hall. Service at dinner was excellent. Food tasty and portion size reasonable. 3 courses were value for money.
Would love to stay again in the new year.
Would love to stay again in the new year.
Source: tripadvisor.co.uk
From the moment we arrived we were treated with gracious curtesy, lovely staff, lovely food, perfect room in the right location just lovely & will definitely return in the new year with our children as the swimming pool looks amazing
Source: tripadvisor.co.uk
Hi I visited the grand for afternoon tea with my wife at the weekend for our annual afternoon tea. The only difference this year was that we were now vegan. But this changed nothing; the service and food were impeccable, with nothing being too much trouble. Thanks for a lovely afternoon
Source: tripadvisor.co.uk
We had a lovely stay at The Grand, everything was impeccable and the service was wonderful.
My only gripe is that one of the cocktails is named after Margaret Thatcher, while another is "perfect for the ladies".
My only gripe is that one of the cocktails is named after Margaret Thatcher, while another is "perfect for the ladies".
Source: tripadvisor.co.uk
