The Grand Hotel Eastbourne
Latest Reviews
Only complaint was the milk in the room to make tea and coffee had gone off.
Source: expedia.co.uk
Great staff, friendly and helpful. Room a little tired. A lot of day members in the pool and gym in the early morning. Restaurant staff were amazing, food very good. Bar staff chatty and the bar spotlessly clean. Romantic package was lovely with champagne and Strawberries in the room waiting on arrival and rose petals on the bed when we got back from supper and drinks. Breakfast in bed worth the extra payment for a real feeling of decadence.
Source: tripadvisor.co.uk
very comfortable especially in the lounge with an afternoon tea
Source: expedia.co.uk
The services were great but it's not as grand as before. The quality of the services especially at the reception and generally with the staffs are great but not fabulous though. Perhaps, they might have changed their management, I would still recommend this hotel as it's one of the oldest hotels in Eastbourne.
Source: tripadvisor.co.uk
The Grand, Eastbourne ticks all the boxes for me. I have visited The Grand at every celebratory opportunity possible over the last five or more years as it provides an opportunity to relax in luxurious surroundings in a beautiful location and to be absolutely 'spoilt' by the wonderful staff who really care about the people they are looking after. For as long as I can afford it, I will continue to visit the Grand, Eastbourne, I only wish it was more often!
Source: tripadvisor.co.uk
Beautiful building on the seafront. Reminded me of the Taj in Mumbai, another great hotel. Great welcome and great departure. The staff couldn't do enough for us. We ate out in town but breakfast was fantastic.
Source: tripadvisor.co.uk
Good location and very friendly staffs. Room (Delux ocean view), especially bed size was little bit small.
Source: expedia.co.uk
Stayed at The Grand Eastbourne, for the weekend. I arrived at about 9:00pm just when the dancing that they have on Friday's and Saturday’s was starting. As I had arrived so late I had sandwiches in the bar which were delicious. I found all the staff to be efficient and helpful. Special mention should be made for Emily and Jessica in the bar who remembered my name and what I like to drink even though I had not been back for months. I have put this in other reviews, but as it is still relevant I will repeat, message to management, look after them they are good. Talking of the staff all the staff there are brilliant when I say that I am including all the staff that we do not see without which the Hotel would not run so smoothly.
The room I had was nice and spacious and there is a nespresso machine in the room as well as a normal kettle.
The reception at the Hotel is open 24/7 so there is not a problem about paying if you have to leave the hotel really early like I always have to do.
They have an outdoor AND indoor pool. I have been told that the outdoor pool will be open beginning of April. So it should be nice and warm by the time summer comes.
The Hotel has managed to keep up the high standards that it has kept for years.
I will definitely be back to the Grand Eastbourne again soon.
The room I had was nice and spacious and there is a nespresso machine in the room as well as a normal kettle.
The reception at the Hotel is open 24/7 so there is not a problem about paying if you have to leave the hotel really early like I always have to do.
They have an outdoor AND indoor pool. I have been told that the outdoor pool will be open beginning of April. So it should be nice and warm by the time summer comes.
The Hotel has managed to keep up the high standards that it has kept for years.
I will definitely be back to the Grand Eastbourne again soon.
Source: tripadvisor.co.uk
Arrived at hotel earlier than check in as wanted to park car for the day. There were quite a few places and parked near to the front door. but when we came back it was heaving Everything was grand and we had a nice time. It was a treat. We come to Eastbourne often but couldn't afford to stay here all of the time. Would highly recommend
Source: expedia.co.uk
My partner and I booked to stay here for our Anniversary last week. The overall experience was excellent. Great Room, top quality service checking in and out. Staff all on top of there game. Thank you.
However.....the only thing that ruined the stay was our dinner in the Garden restaurant on Thursday. We had informed the chef previously that one of us is vegetarian and gluten free. There was no effort put into anything other than the commonly boring Risotto that most chefs think people with allergies are supposed to be happy with.I am not a chef and yet I turn out the most incredible vegetarian gluten free menus, so Im wondering why in a five star hotel is this ALWAYS a problem. Bearing in mind the person whose Vegetarian and Gluten Free is the one paying for the meal, they are expected to be happy with the most boring meal on the planet. This issue really needs to be addressed as a matter of urgency, because most people dont choose to have these allergies. That was the main meal of our stay and it wasn't pleasant.
However.....the only thing that ruined the stay was our dinner in the Garden restaurant on Thursday. We had informed the chef previously that one of us is vegetarian and gluten free. There was no effort put into anything other than the commonly boring Risotto that most chefs think people with allergies are supposed to be happy with.I am not a chef and yet I turn out the most incredible vegetarian gluten free menus, so Im wondering why in a five star hotel is this ALWAYS a problem. Bearing in mind the person whose Vegetarian and Gluten Free is the one paying for the meal, they are expected to be happy with the most boring meal on the planet. This issue really needs to be addressed as a matter of urgency, because most people dont choose to have these allergies. That was the main meal of our stay and it wasn't pleasant.
Source: tripadvisor.co.uk
Another enjoyable visit to the Grand where service is always first class. Dinner was good with a relaxed atmosphere and close attention. We appreciated the unexpected upgrade and look forward to our next visit in a few weeks.
Source: tripadvisor.co.uk
The grand was a lovely hotel, the staff were so lovely, could not do enough for you. The bedroom was lovely only criticism was I felt the bed seemed quite small, more of a small double than a double. In the room it was nice they had an actual coffee machine rather than just sachets of coffee. A lovely dressing gown and slippers and lots of lovely molton and brown toilitries. We had a lovely afternoon tea and asked for more sandwiches which was no problem, the sandwiches were gorgeous. We also had a lovely Valentine meal on Valentine's night. We had such a lovely stay at the Grand and visited the local theatre to see The Kite Runner which I was hoping to see in London so it was lovely to see it in Eastbourne, only a 10 minute walk from the hotel, we had a lovely few walks to the pier, though it was shut one day because of the winds. My husband has Parkinson's and walking is sometimes difficult for him so I went out walking one day and left him in the hotel but they have plenty of places just to sit and relax, have a cup of tea and you get a complimentary paper each day if you would like one so he was happy to sit reading the paper when he felt he could not do much walking. In all we had a lovely stay at the Grand and will definitely go back.
Source: tripadvisor.co.uk
Given one of the newer rooms which was clean and very pleasant if perhaps not the best view. Beverages are very expensive and I did not receive my ore booked vegetarian option which was disappointing. Staff on front set and concierge excellent.
Source: tripadvisor.co.uk
The food and service at this hotel must be one of the best in the UK
This hotel holds a standard that is almost forgotten , it’s like going back in time to time when service was service.
The food was excellent and the drinks in the bar were fantastic
This hotel holds a standard that is almost forgotten , it’s like going back in time to time when service was service.
The food was excellent and the drinks in the bar were fantastic
Source: tripadvisor.co.uk
lovely historic hotel. elegant service
Source: expedia.co.uk
My husband, baby and I stayed for two nights and staff could not have done more for us. Our every need was catered for and we felt that all staff were genuine and warm, everyone from the cleaners to the management. The hotel is beautiful in an old-world way and retains some of the nice perks of an old hotel experience such as fancy toiletries, coffee or a newspaper if you wanted. We enjoyed watching some regulars ballroom dancing on Saturday night in the bar and brought our daughter for a swim in the heated pool. The hotel is located centrally and on the seafront which is perfect for walks. I heard a lot of couples say they had been there before and we definitely plan on returning.
Source: tripadvisor.co.uk
We stayed here with our 2 dogs for one night. This is a period hotel & the interior is in keeping with this. The staff attire is very smart & everyone was extremely friendly. The location is opposite the beach & there is a great little cafe by the sea that we found. Whilst the hotel is dog friendly, they are not allowed in the bar or restuarant, so your only option for food in the hotel is room service which is little dissapointing.
Source: tripadvisor.co.uk
Arrived windswept and I mean windswept at the most beautiful frontage a hotel could have after walking and finishing the South Downs way - and I am in the midst of a most glamorous wedding shoot absolutely surreal !!
Very grand on entering, lots of staff, room most pleasant with the appreciated bath - a must for a walker who has just walked the seven sisters and more!!
I should have had dinner there but not being in the mood to dress up in the one item of clothing brought solely for this final destination - I returned to walking attire and proceeded to walk round my final destination of the walk- and discover 2 sides to this interesting final destination! Quite a contrast but interesting.
Very grand on entering, lots of staff, room most pleasant with the appreciated bath - a must for a walker who has just walked the seven sisters and more!!
I should have had dinner there but not being in the mood to dress up in the one item of clothing brought solely for this final destination - I returned to walking attire and proceeded to walk round my final destination of the walk- and discover 2 sides to this interesting final destination! Quite a contrast but interesting.
Source: tripadvisor.co.uk
Great weekend at the Grand. The staff at this hotel are fabulous and the dinner experience in the Garden Restaurant is superb. Only area for improvement is the prices and service levels in the Cocktail Bar. Will definitely be returning.
Source: tripadvisor.co.uk
Our beautifully refurbished room wasn’t quite ready in time for us to get ready for a family wedding, so the receptionist very kindly gave us the use of another room to get showered & changed...
Food was exceptional throughout the stay.
Food was exceptional throughout the stay.
Source: expedia.co.uk
Small car park making it impossible to make use of car after finding a space as there was no guarantee of returning.
Unknown to us there was a wedding which was situated directly under our room, once the festivity started we were subjected to all the noise and celebrations of the event.
Why, with such a huge and beautiful hotel with hundreds of rooms available would you place guests directly above the festivities, UNBELIEVABLE.
The hotel and all the staff were first class , however check before you book that you will not be placed above a function room.
We were booked for 2 days but left after 1 night. The hotel apologised and refunded us for 1night for the inconvenience.
Will not be returning because a hotel like this should have known better.
Unknown to us there was a wedding which was situated directly under our room, once the festivity started we were subjected to all the noise and celebrations of the event.
Why, with such a huge and beautiful hotel with hundreds of rooms available would you place guests directly above the festivities, UNBELIEVABLE.
The hotel and all the staff were first class , however check before you book that you will not be placed above a function room.
We were booked for 2 days but left after 1 night. The hotel apologised and refunded us for 1night for the inconvenience.
Will not be returning because a hotel like this should have known better.
Source: tripadvisor.co.uk
We had a three night stay and everything was excellent. My wife said it was the best hotel we have ever stayed in. The staff were really good. We had dinner in the Garden Restaurant one evening, and both the service and food were top-class. We hope that we will stay again in the very near future.
Source: tripadvisor.co.uk
From the moment you arrive and are greeted in the car park till the moment you leave every member of staff goes the 'extra mile'. Nothing seems to be to much to ask for. Superb choices at breakfast and the staff are always ready if you need anything. The building itself is olde world just what we like- its like stepping back in time but with a modern take.
Source: tripadvisor.co.uk
We stayed her Sunday to Monday and had the most beautiful stay. The rooms are all lovely. The lounge, bar and special dining rooms are all well maintained with beautiful period furniture and fittings. The afternoon tea looked delightful but as we didn't like the choice of sandwiches on that (a bit bland and boring) we decided to order our own sandwiches. These were expensive, but came with a small bowl of crisps which were deliciously salty and a very small amount of salad. Added as a surprise was an amuse bouche which was a tiny cup and saucer of homemade mushroom soup which was lovely. Sandwich over £9.50, and latte was £5.50 . unfortunately the drink came long before the sandwich and there was about another 40 mins wait, by which time the drink would have been cold had I not drank it! in the evening the meal was delicious . cost for table d'hote was approx. £84 for two persons without wine or any drinks at all. everything well cooked and service excellent and professional in every manner. The lunch the following day was beautiful, well presented, wedding style food and fabulous service again from warm friendly staff. I cannot fault this hotel. Our bedroom was beautiful and elegant, some would say 'old fashioned' but for me it's in keeping with the style of hotel i.e. elegant! slept very well on the massive bed and had a lovely relaxing bath in the huge bathroom. overall a fabulous stay and can't wait to go back.
Source: tripadvisor.co.uk
The Grand is a charming hotel on the seafront at Eastbourne. It really is like the locations you see in the Hercule Poirot films. We were away for a much needed week of pampering and that is just what we got. The staff are friendly and jolly, nothing is too much. They have mastered the trick of being there when you want something but leaving you in peace when you don't.
I even liked the indoor pool complex.
I even liked the indoor pool complex.
Source: tripadvisor.co.uk
