The Grand Hotel Eastbourne
Latest Reviews
An absolutely beautiful hotel that has wonderful staff, wonderful facilities and wonderful rooms. It really is a timeless hotel, and I really hope that continues for many many years to come. The staff were great, and looked after us, and more importantly, our two year old daughter faultlessly. My only slight issue was the price of things at the hotel. £37 for a two course meal (perfectly nice, but not £37 nice), £2.20 for a cup of warm milk for my daughter and £5 for a cup of coffee...these prices perhaps are in line with the exclusivity and opulence of the hotel...but just feel simply too expensive to be honest. However, this is a magical place, and definitely worth a visit!
Source: tripadvisor.co.uk
Excellent choice for overnight stay
Source: expedia.co.uk
Beautiful hotel right on the seafront easy to access with parking. Simply outstanding staff we have a very nervous dog and from the workmen upwards they all tried to make his stay as good as ours. The breakfast was amazing the spa was heavenly and we loved every minute of it. We will be back. Thank you for making our visit so restful. We will be back
Source: tripadvisor.co.uk
Everything from first greeting by doorman to final departure was first class. Not cheap few days but as they say you get what you pay for. In the case of "The Grand" I think you get what you pay for plus
Source: tripadvisor.co.uk
Thank you. It was a very comfortable and enjoyable experience. We came to Eastbourne for a family celebration, so we did not lunch or dine at the Grand, nor did we have time to make use of the spa and other facilities. Perhaps another time!
Source: tripadvisor.co.uk
Stayed for two nights in a junior suite, with side sea view - really comfortable and relaxing. Quiet at night and ideally situated for the seafront. Lovely, attentive staff. Ideal hotel for families and couples too.
Source: tripadvisor.co.uk
This is a well run hotel which is welcoming for children and provided the excellent guest experience.
The Junior Suite was a good size for a family of four.
The staff were helpful and friendly to both us and the children.
The swimming pool and leisure facilities are well maintained and we enjoyed a family swim in the evening.
Having a young family we used room service for evening meals and they were delivered within thirty minutes and were hot and well prepared.
Breakfast in the restaurant was also very good and the staff always on hand to serve.
The Junior Suite was a good size for a family of four.
The staff were helpful and friendly to both us and the children.
The swimming pool and leisure facilities are well maintained and we enjoyed a family swim in the evening.
Having a young family we used room service for evening meals and they were delivered within thirty minutes and were hot and well prepared.
Breakfast in the restaurant was also very good and the staff always on hand to serve.
Source: tripadvisor.co.uk
We always enjoy staying at the Grand or as we live locally, dining there or using the facilities. The staff are friendly, efficient and helpful. The location is beautiful and convenient for walks by the sea. The food is superb in both restaurants for lunch or dinner. The breakfast buffet is pleasant but could be improved. We have also had a great time staying there for weekend events.
Source: tripadvisor.co.uk
Stayed a night for a special anniversary stay, taking bed breakfast and dinner option. Expensive, but 5 star is and did not begrudge it for a special occasion. All staff very attentive and polite at all times and room ideal. Dinner was excellent.
Source: tripadvisor.co.uk
excellent stay , will be back . service from staff top class . facilities good . garden room restaurant provided good value , excellent service , attentive staff , somelier very knowledgable and good conversationalist . will be back as soon as possible
Source: tripadvisor.co.uk
Fantastic staff helped to provide a wonderful atmosphere over the New Year in this iconic venue. Food and drinks were top notch. Visited this hotel first in 1987 and have never been disappointed.
Well done Jonathan, keep up the great work.
Well done Jonathan, keep up the great work.
Source: tripadvisor.co.uk
the blazing fire in the lobby so inviting the service impeccable the staff friendly approachable yet professional room 410 our favourite,thanks GM mr webley,weather perfect.2nights 28/30 December 2017
Source: tripadvisor.co.uk
We had a very good time until a medical problem caused us to check out early.( Boxing day).This was done with the minimum of fuss, and we would like to thank the staff for their help and understanding .
Source: tripadvisor.co.uk
Took advantage of the 2 nights for the price of 1 offer and treated ourselves to a suite. Very enjoyable break with good food. Leisure Club is looking a bit tired and the Jacuzzi wasn't working. Very soft mattress. Service and staff, as always, impeccable.
Source: tripadvisor.co.uk
We spent our new year holiday at this traditional hotel. It was totally fantastic. Kind and friendly staff welcomed us, and excellent food and drink was served in the Garden Restaurant. As it was not in peak season, we could enjoy our stay in very quiet and peaceful atmosphere.
Source: tripadvisor.co.uk
Have been before a few years ago for a Hen party spa. This time was just as lovely , my daughter is pregnant the staff were aware of this. The staff took care of us offering complimentary tea or coffee with lovely shortbread. The pool was relatively quiet when we went although we were told this is not always the case. We had a treatment within our spa day , sooooo relaxing.
We had a coffee and tea cake, the tea cake was hard and stone cold, the staff were very good and replaced the tea cakes without any fuss and didn’t charge for them.
We then had afternoon tea in the sitting room by the fire, lovely food and plenty of tea. The staff were busy but attentive. We couldn’t resist a box to take home leftover cake kindly provided for us.
I recommend a spa day here however the only drawback is the poor changing room facilities, could do with improvement.
We parked easily at the hotel however this can be problematic in the summer.
Well done to the staff who make sure the atmosphere is calm and relaxing.
We had a coffee and tea cake, the tea cake was hard and stone cold, the staff were very good and replaced the tea cakes without any fuss and didn’t charge for them.
We then had afternoon tea in the sitting room by the fire, lovely food and plenty of tea. The staff were busy but attentive. We couldn’t resist a box to take home leftover cake kindly provided for us.
I recommend a spa day here however the only drawback is the poor changing room facilities, could do with improvement.
We parked easily at the hotel however this can be problematic in the summer.
Well done to the staff who make sure the atmosphere is calm and relaxing.
Source: tripadvisor.co.uk
We return again to this lovely hotel. The amenities, food and staff are excellent. Yes it is grand and gives a service that is in keeping with it's name but it is also friendly and our dog enjoys the chicken dinner he has each night and that attention he gets.
Source: tripadvisor.co.uk
Excellent two night new year package and we were so glad we decided to stay a third night. The customer service here is excellent from the moment you arrive until departure. All the staff were welcoming, professional but also friendly which made us feel very comfortable. We went for the Garden Restaurant package and couldn't fault the food. It was presented well, was just the right amount and had lots of flavour. On new year's eve the kitchen and waiting staff did a fantastic job to ensure we had an enjoyable evening. It was also lovely to see the staff coming into the restaurant with their champagne at midnight and enjoying the music with us. The two live bands on new year's eve were excellent. On new year's day we had a swim in the pool which was very quiet and relaxing. Our side sea view room was very warm and comfortable. The bathroom did require some updating but everything worked. We had a fantastic three nights at The Grand Hotel and would like to pass on our thanks to the Management and their excellent team.
Source: tripadvisor.co.uk
Enjoyed the new year celebrations with my wife and friends very much ,have booked for next year again. The warmth of the bedroom was our only complaint we like to sleep in a cooler room.The drinks before the dinner were not good enough to have whisky instead of champagne was expensive and not chairs to sit .
Source: tripadvisor.co.uk
Excellent service and facilities with friendly staff..An ideal location offering the opportunity to explore the South Coast of East Sussex and the neighbouring towns around the South Downs. The nearby city of Brighton offers a host of entertainment facilities .
Source: tripadvisor.co.uk
Our Christmas experience was superb, highly recommended, wonderful musical entertainment
in the afternoon and in the evening. We loved the Dress Code, hard to find these Days in English
Hotels.
Was impressed about the pool and the warm temperature, but staff must control, that children will
not jump into the pool which happen several times, parents are careless, sadly, ignoring the sign.
Outside: Perfect location to walk comfortable along the promenade enjoying the sea--fresh air.
in the afternoon and in the evening. We loved the Dress Code, hard to find these Days in English
Hotels.
Was impressed about the pool and the warm temperature, but staff must control, that children will
not jump into the pool which happen several times, parents are careless, sadly, ignoring the sign.
Outside: Perfect location to walk comfortable along the promenade enjoying the sea--fresh air.
Source: tripadvisor.co.uk
The service was as always, first rate. The staff are very friendly and seem genuinely interested in the guests. It is especially good to see so many familiar faces on the staff, from previous years... and what's more, they recognised us! We booked too late to have our usual room on the second floor, but the booking receptionist went to some lengths to find us a suitable alternative and we loved the from we had up on the 4th floor (410). Please see my request for a magnifying make up mirror, otherwise it suited us perfectly.
Source: tripadvisor.co.uk
Need more attention to detail as New Year's Eve and staff were not customer focussed in the dining room. Bar staff and concierge amazing as usual , clean and comfy rooms , some rooms need updating. Would stay again though. Pool was busy as six teenage boys were monopolising pool and messing around which spoilt our swim
Source: tripadvisor.co.uk
Chose the hotel for a New Year getaway with dinner and dancing, also took advantage of the Spa for massage and other treatments. Great food, the treatments were excellent and the black tie dinner and dance was great. Also afternoon tea to start, then brunch on the last day. Brilliant!
Source: tripadvisor.co.uk
Excellent stay to celebrate New Year eve.
Professional staff greets you at the door, and throughout our stay we experienced very good service.
The food in the Mirabelle restaurant was outstanding. Ben the Maître d’hôtel for this dining area is superb supported by a friendly knowledgeable team. We thank them.
The live band played a good choice of music in the Devonshire room and most people were up on their feet, a good sign.
We really enjoyed the evening and our stay.
Professional staff greets you at the door, and throughout our stay we experienced very good service.
The food in the Mirabelle restaurant was outstanding. Ben the Maître d’hôtel for this dining area is superb supported by a friendly knowledgeable team. We thank them.
The live band played a good choice of music in the Devonshire room and most people were up on their feet, a good sign.
We really enjoyed the evening and our stay.
Source: tripadvisor.co.uk
