As soon as you arrive you are made to feel very welcome. Staff remove all your luggage and park your car allowing you to explore Eastbourne hours before your check in time. When you do return to check in you will discover an immaculately clean room complete with coffee machine, kettle, a selection of coffee, teas and hot chocolates. This allows you to refresh before trying the amazing food at one of the hotel restaurants. Cannot wait to return.

The relaxed elegance of this palace by the sea draws me back time and again. Yes, it is a little warn around the edges and does not have all the features of a chain hotel, but that is not its point.One example of why I love this place: How many of us are irritated when we stay in a good hotel but we have to feed our own toast into a conveyor belt and wait for it to come out half cooked the other side? Or return to the machine to find someone else has taken our toast. Well, you get none of that at the Grand. They make and bring the toast promptly to you. In my opinion the breakfast at the Grand is the best large hotel breakfast anywhere in the World.The location is simply perfect too with beautiful views of the sea towards Beachy Head and the lovely gardens that lead towards it. Granted the town itself is still a bit shabby, but going west from the hotel there are beautiful walks and the sea is lovely to swim in - just a few seconds from the hotel changing rooms.The staff as always were a delight. So many of them are the same each year and that is pretty rare these days.

I stayed at the Grand with my sister and our children for one night. Everything about it was perfect. The staff cannot do enough to make you feel special. Children are given a particularly good welcome. The milk and cookies at bed time was wonderful. Thank you to all of the staff at The Grand for such a special holiday.

The Grand Hotel really lives up to its name with grand old fashioned comfort courtesy and spaciousness especially the public areas and also the private rooms. There are not many hotels still around like this.

My husband and i stayed at the White Palace over the Airbourne Weekend to celebrate our silver wedding anniversary. From the moment we arrived everything was perfection. Concierge were waiting to welcome us back to the Hotel we love so much. we have been coming to the Grand for over 17 years and there is nowhere like it. What sets this Hotel apart is the , very friendly and caring staff who genuinely want to do anything they can to help. We also bought our 2 year old black labrador who was made to feel very welcome and enjoyed room service! nothing was too much trouble. We both dressed up for dinner and really enjoyed being in the Mirabelle, Ben is always so attentive and knowledgeable. i cant wait to come back to my most favourite of places, it really is a very special Hotel.

Is never enough.
Stayed here 19/08/18.
Staff Really Amazing As All Reviews.
The Hotel Is Really Amazing.
The outdoor pool is great & heated.
The indoor pool is also great.
The steam room worked great.
Jacuzzi worked a treat.
The room service was great.
Everything about The Grand Hotel was great.

We have had two amazing things to celebrate in our family so decided to visit the Garden Restaurant for a meal. We had a wonderful evening, the staff were all friendly, polite and extremely attentive and the food was absolutely delicious. From pre dinner drinks in the bar, to the meal itself and even concierge helping with our car the experience couldn't be faulted. We are looking forward very much to our next visit to the Garden, for our next celebration.

Excellent. Particularly noticeable was the enthusiasm and efficiency of the staff. And their youth.Rooms very good with very good housekeeping The fire alarm sounded on our last night and as I am disabled I was delighted to quickly obtain the assistance of a staff member to take me down to the lobby. One criticism,- no procedures appeared to be in place to check that all guests were safen

Excellent venue superb locationLovely ambianceDelightful service. Staff very polite and helpfulDisappointed with the food - not 5 star - had to send one course back and another contained obvious stale items

It was our second wedding anniversary and we had stayed at the Grand Hotel previously so we booked to come again and it was even better this time round. Fabulous service from all of the staff and great food and wine. Thank you to you all at the Grand Hotel.

A very stylish hotel in an old fashioned way with high standards and not "stuffy". The friendliness of the staff stood out above all else, genuinely friendly, not put on. The public rooms off the lobby, the bar, restaurant and lounges, were very nice and relaxing with attentive and polite staff who were never pushy. We would describe our bedroom as a little tired especially the bathroom but perfectly functional.

Always wanted to stay there, now I have and will now return again and again. The staff make the hotel what it is, and made our stay very special. The breakfast was out of this world, always fresh and tasty, I looked forward to it every day.

Yet another fabulous holiday at the Grand. All the staff were polite and helpful. Our room and hotel facilities were fanastic. The dining, be it breakfasts, room service or evening meals were fantastic. A wonderful stay.

This was our third year in a row at the Grand for the Airbourne weekend and the Grand experience did not disappoint. The hotel and its staff was well up to its usual standard and we were comfortable and relaxed throughout (despite unusually poor weather for this year's show). The jewel in the crown, as far as we are concerned, is the lovely outdoor swimming pool. A peaceful haven after the noise and bustle of the air show. We ate in the bar on Friday evening and the bar snacks were filling and satisfying. Breakfast was the usual hustle and bustle on Saturday (tea and toast took ages to arrive, with prompting) but calm and order was restored on the Sunday. Regrettably, we won't be able to return in 2019 but will try very hard to be there in 2020!

Great hotel all you would want for a 5* hotel. Super location on sea front. A lovely looking hotel with friendly staff . Although we had reserved parking other family members did not, but not a problem really helpful staff on car parking duties.

Short but lovely stay at this grand old hotel. Outstanding staff, comfortable rooms and good value food.Buffet breakfast disappointing and would be better if replaced by traditional table service. Otherwise great hotel.

Hotel is very warm and welcoming great view of the beach room was warm and cosy the pier and sea all in walking distance an ok place for over night stay. The breakfast in the morning was help yourself with and nice range to choose from fruit cereal ham cheese and of course cooked breakfast usual tea coffee juices and the staff were very pleasant

Stayed here for two nights for a friend’s wedding. Superb hotel, its glamour a littl faded, but the staff are superb. Thoroughly recommended.

Our 1st time staying at the Grand did not disappoint. Our luggage was taken out of our car & the car parked for us and check in was quick, friendly & stress free. Our room was clean & very comfortable but perhaps a little old fashioned but this actually added to its charm. The bathroom was a good size and very nice, with Molton Brown toiletries, bathrobes & slippers. Tea, coffee, water & biscuits provided & replenished daily. Breakfast was scrumptious with a very good choice. It was mainly a buffet breakfast but one could choose different things from the kitchen, including porridge, kippers, haddock or a vegetarian breakfast. We made use of the lovely terrace overlooking the outdoor pool for drinks and lunch and later had a drink in the very comfortable bar before dining in the Garden Restaurant. Very good choice with something for everyone, beautifully presented and scrumptious. There is another restaurant called Mirabelle which also looked lovely, but I am a little fussy and have a shellfish allergy and the Garden Restaurant menu suited me better. There was live entertainment one evening which was very good with people getting up to dance. Great fun. It was raining for one of our days, but with an indoor pool, gym, steam room, sauna and snooker tables, we kept ourselves entertained. A little criticism is service in the bar/terrace could be a little slow, depending on who was serving you. We saw a few people having to chase for their drinks. Always polite & friendly though

Another return visit to The Grand, Eastbourne, felt like coming home.
The receptionist was efficient and helpful, exchanging our suite to one with a sea view. Perfect!
The bellman was great - dealing with all x8 cases plus bags was a challenge in itself!
Room Service was excellent!
The hotel is spotlessly clean and comfortable, although somewhat pricey, but it is a great location with free parking and free WiFi. It’s more about the service for us when we’re in England.
My only criticism is that the whole place feels drab and a little tired.
The furniture in the public rooms really could do with some colour rather than all being dull neutral shades. It’s lacking that extra little bit of luxury.

Wonderful hotel with fantastic staff. We came for our ten year anniversary and were impressed from the moment we arrived. A great setting. The staff were incredibly polite and helpful and we would recommend this hotel to anyone thinking of going.

We enjoyed a very pleasant dinner in the Garden restaurant of the hotel with the drinks in the bar beforehand. The bar and restaurant staff were very attentive and polite as should've expected. A choice of menus were offered with varying prices according to the selection made. Something for most palates, although priced accordingly. Silver service and nice presentation
Overall the hotel offered an exquisite step back in time. Surprising that a notice suggested that jackets and collared shirts were required in the dining room, yet a number of male diners were without jackets. Rules should either be applied consistently , adhered to, otherwise change them. Perhaps more years and they feature upsetting guests.
The Grand is by far the best hotel around and deserves its 5* ranking. I would only have marked it down slightly for the rather fatty lamb meal on my plate when other guests meals seemed to be lean. This said, it would not stop me from returning.
My outlay was broadly priced as expected offering better value than some baighbouring hotels.

My Mum and I are currently staying at the hotel for a few nights - joining family friends who come every year for the Eastbourne Airshow.

The hotel itself is lovely - old but very grand by name and nature. The staff are all friendly and professional (service can be a little slow but, we’re not in a hurry). The rooms are large and clean and the Molton Brown amenities don’t go amiss 💖

We booked into the spa for a couple of treatments. I had a back, neck and shoulders massage by a truly fabulous therapist called Beatrice. She was so friendly and bubbly and left nothing spare when working in my ridiculously tense shoulders. It was exactly what I needed and I left feeling more relaxed and ‘worked on’ than I ever have from a non sports specific massage. 💆🏻‍♀️

The tasting menu with wine flight in the Mirabelle restaurant was also a lovely dining experience - the lamb with Pinot Noir was particularly delicious! 🍷

An old school, classic and indulgent weekend. 🌟

Had a really beautiful afternoon tea. Staff very friendly and helpful. Caters for vegetarians in the sandwich selections. Stunning surroundings, architecture and just opposite the sea! An afternoon well spent. Thank you!

The elderly queen of hotels in Eastbourne was a nostalgic visit for a former Eastbourne local and it was good to visit the grand dame and enjoy her company. It is clear that she remembers her past glories, but still offers pleasant company if one is willing to overlook the stumbles of one so much in her dotage.I found our stay pleasant, relaxing and enjoyable, however there were many foibles which could irritate the perfectionists as illustrated by some of the poor reviews. The glitches other uncovered are still there and we also experienced which mean that it cannot be a five star review, but very good non-the-less.Examples of Excellence:Snooker room. How many hotels still have an Edwardian snooker room fully equipped and in pristine condition? Worth the stay to play here for this alone.Swimming Pools: Two, one inside and one out. Excellent swimming also with provision for the little ones. The opening hours are generous.Restaurants: Two to choose from, and at dinner the Chef's and food are clearly first class as is the wine list with many local English wines of excellent character on offer. The menus are seasonal and offer set menus, a la carte and tasting options. Several examples of superb service.Bar: Excellent menu of a wide variety of new and classic cocktails, well made and tasteful.Rooms: Spacious with excellent bathrooms, plenty of hot water and towels. Good beds and excellent sleeping quality.Concierge: Helpful with valet parking and luggage assistance.Front Desk: Quick prompt and efficient.Public Areas: Large, light airy, classic, well furnished.Examples of Tiredness:Maintenance: In public and bedrooms there are examples of slipped maintenance. Faults have not been detected by inspection or fixed on report or the fixes are not of five star quality. The kind of things that a pedant would be irritated by.Rooms: Lacking refrigerators and folding luggage stands. Cleanliness of furniture could do with more attention to keep a pedant happy.Restaurants: Could do better to support dietary requirements. For example a modern excellent sausage would be gluten and dairy free (containing no fillers); theirs is not. Muddled up breakfast orders and delivered courses in the wrong order; failed to top up wine glasses at dinner with ice bucket out of reach. Not fully au-fait with local English wines of excellence.Bars: Craft Beer is the new cocktail. Heineken is not a five star beer offering!Pools: No spin drier for wet costumes