Burlington Hotel
Latest Reviews
The room we were allocated (111) was in a disgusting state with rotten windows and needed a complete refurbishment. The only way to get air in the room was to prop up a sash eindow with a piece of wood (supplied). After complaining to reception we were allocated another room (114) the following day which means we paid for a night in a hovel. The room should never have been given to us.
The whole place is being decorated as it is in a very sad condition. The location is excellent although a long way from the Marina which is a must visit.
Holiday spoilt by the original room.
Breakfast ok but disorganised.
The whole place is being decorated as it is in a very sad condition. The location is excellent although a long way from the Marina which is a must visit.
Holiday spoilt by the original room.
Breakfast ok but disorganised.
Source: tripadvisor.co.uk
Just come back from a five night break at the Burlington Hotel. Hotel is in a good location opposite the pier, a short walk from some excellent restaurants and with a great view of the sea. Breakfasts are good and the staff are really helpful. We stayed in room 119 which was spotless, had a sea view and was very spacious. I cannot see why people give this hotel such bad reviews as it is excellent for how much they charge.
Source: tripadvisor.co.uk
Our room was 229 at the back of the hotel with the fire escape outside the window so not a great view. It was clean when we arrived the bed was comfy but because of covid not serviced during our stay.
The bar staff were very good especially Kaitlin she deserves a special mention as she always remembered our favorite drinks.
The restaurant was a very different story! the first night we waited half an hour for someone to take our order, then to be told we had the wrong menu so had to start again, we waited another half hour for our starter to arrive decided there was nothing on the mains that we could eat as the lemon sole that we had chosen was now scallops! Things did improve slightly during the rest of our stay but still not good.
The lounges were not really fit for lounging as there were only 2 small sofas and six armchairs the rest were upright dining type or bar stools so not somewhere you could feel relaxed.
The hotel is in a great location and we spent most of our time on the beach, there is a very nice beach bar and cafe just down the steps right opposite the hotel. Overall we did enjoy our stay as it was just good to get away from home for a bit and we were lucky with the weather.
The bar staff were very good especially Kaitlin she deserves a special mention as she always remembered our favorite drinks.
The restaurant was a very different story! the first night we waited half an hour for someone to take our order, then to be told we had the wrong menu so had to start again, we waited another half hour for our starter to arrive decided there was nothing on the mains that we could eat as the lemon sole that we had chosen was now scallops! Things did improve slightly during the rest of our stay but still not good.
The lounges were not really fit for lounging as there were only 2 small sofas and six armchairs the rest were upright dining type or bar stools so not somewhere you could feel relaxed.
The hotel is in a great location and we spent most of our time on the beach, there is a very nice beach bar and cafe just down the steps right opposite the hotel. Overall we did enjoy our stay as it was just good to get away from home for a bit and we were lucky with the weather.
Source: tripadvisor.co.uk
The best thing about this hotel was it`s position ,near to everything, and the bedroom overlooking the sea. The staff were hopeless. Bar staff didn`t have a clue on glasses or mixes, and my husband had to advise them. Their was no table service as advertised.
We only had breakfast once out of the 4 days we had paid for as it was cold. Took 40 minutes to arrive, and the toast was only brown on the tips.
The lift was antiquated with filthy carpet on the walls, and flaking paint. At reception where we were told we could not book in till 3pm we waited till 4.30 before we got into our room. Not good enough when most hotels the world over are 2pm. We did have very good entertainment on two nights, but the poor entertainers had no advertising at all. The singer who had sung as a lead singer of a London show had approximately 8 people watching him. It was a crying shame.
We only had breakfast once out of the 4 days we had paid for as it was cold. Took 40 minutes to arrive, and the toast was only brown on the tips.
The lift was antiquated with filthy carpet on the walls, and flaking paint. At reception where we were told we could not book in till 3pm we waited till 4.30 before we got into our room. Not good enough when most hotels the world over are 2pm. We did have very good entertainment on two nights, but the poor entertainers had no advertising at all. The singer who had sung as a lead singer of a London show had approximately 8 people watching him. It was a crying shame.
Source: tripadvisor.co.uk
Just stayed at this hotel and had a lovely break, we was in a seaview deluxe room, well worth the extra you had to pay for this, as very spacious room, lovely views and great walk in shower!! We had breakfast and evening meal and was very very good, breakfast a little chaotic as very limited staff so had to wait quite a while for breakfast, staff very very pleasant, the only thing letting the hotel down was the common parts decor!!! Very very old and shabby, and everywhere looked in need of a good hoover, lift should be completely overhauled as in a terrible state!!! But all in all a lovely stay!!
Source: tripadvisor.co.uk
Hotel has perfect location, reasonable prices, nice friendly staff in a bar and restaurant (especially lovely lady Tracy).
Definitely needs renovation: old dirty windows, carpets, leaking gutters, no air conditioners, dated.
Definitely needs renovation: old dirty windows, carpets, leaking gutters, no air conditioners, dated.
Source: tripadvisor.co.uk
double room with a sea view is definitely worth the money
Source: google.com
Dated but clean,very nice friendly staff,good Central position
Source: google.com
The Burlington Hotel
We had arrange of breakfasts when my husband and were there all ok but the cooked breakfast could do better.
The room was ok big enough and bathroom was good friendly staff and as we went just after lockdown they all a bit short staffed and I hope they get things together in the next few weeks, I will forgive them for that.
My rating will stand at the moment
We had arrange of breakfasts when my husband and were there all ok but the cooked breakfast could do better.
The room was ok big enough and bathroom was good friendly staff and as we went just after lockdown they all a bit short staffed and I hope they get things together in the next few weeks, I will forgive them for that.
My rating will stand at the moment
Source: google.com
The Burlington Hotel
We had arrange of breakfasts when my husband and were there all ok but the cooked breakfast could do better.
The room was ok big enough and bathroom was good friendly staff and as we went just after lockdown they all a bit short staffed and I hope they get things together in the next few weeks, I will forgive them for that.
My rating will stand at the moment
We had arrange of breakfasts when my husband and were there all ok but the cooked breakfast could do better.
The room was ok big enough and bathroom was good friendly staff and as we went just after lockdown they all a bit short staffed and I hope they get things together in the next few weeks, I will forgive them for that.
My rating will stand at the moment
Source: google.com
Dated but clean,very nice friendly staff,good Central position
Source: google.com
double room with a sea view is definitely worth the money
Source: google.com
Very well situated, on the seafront very close to the pier. Very friendly but breakfast a bit chaotic, probably due just having reopened. We would happily fist again. Room was very nice exterior needs attention though.
Source: tripadvisor.co.uk
First time staying here after staying at many other hotels in Eastbourne, stayed in 1st floor seafacing room with great view over the pier.
Positives:
Great views
Large room
Good shower
Good covid measures on place
Negatives:
Slow check in
No bath towels (just 2 x hand towels)
Coffee machine .. couldn't get to work and no instructions to operate it.
£6 per day charge to park in hotel car park.
* Asked reception for bath towels and someone to show haw the coffee machine worked, was told towels would be dropped to the room and someone would look at coffee machine ..
Neither were attended to during our stay.
All in all a pleasant stay however and well situated for beach and town, and would stay again, shame they never followed up on promises
7/10
Positives:
Great views
Large room
Good shower
Good covid measures on place
Negatives:
Slow check in
No bath towels (just 2 x hand towels)
Coffee machine .. couldn't get to work and no instructions to operate it.
£6 per day charge to park in hotel car park.
* Asked reception for bath towels and someone to show haw the coffee machine worked, was told towels would be dropped to the room and someone would look at coffee machine ..
Neither were attended to during our stay.
All in all a pleasant stay however and well situated for beach and town, and would stay again, shame they never followed up on promises
7/10
Source: tripadvisor.co.uk
Lovely hotel. Room was fab with a great view of the pier and sea. Lovely bath and shower facilties
Staff were friendly
Clean and comfortable. Covid restrictions meant to wasn't serviced but not an issue.
We had room only so cannot comment on the dining experience
Staff were friendly
Clean and comfortable. Covid restrictions meant to wasn't serviced but not an issue.
We had room only so cannot comment on the dining experience
Source: tripadvisor.co.uk
Great staff and fantastic food. A lovely stay
Source: google.com
Stayed before hence the reason I'm staying again value for money and central to town and seafront
Source: google.com
Stayed in a huge comfy room with a sea view - nicely decorated with local art on the walls and great views. I was a bit worried when we walked in to reception as it felt very dated but the rooms are more modern than the public areas!
Source: google.com
For a seaside town this is a nice clean friendly place from young to old bit dated but clean and comfortable and staff are always happy nice to see
Source: google.com
Great staff and fantastic food. A lovely stay
Source: google.com
Stayed before hence the reason I'm staying again value for money and central to town and seafront
Source: google.com
It's very good hotel. Staff are very good
Source: google.com
Staff are friendly, food could be better
Source: google.com
Good value hotel
Source: google.com
Staff was amazing
Source: google.com
