Nice hotel

The entertainment

Want say thank you to all the bar staff including Frank who works behind the bar he works so hard never stops all bar staff dose thank you all reception staff is so amazing the really pleasant they always go that extra mile with there guests they always well looked after by management they always do everything they can also to the ports who take your suit cases to your room it's big thank you to them they always work hard and big thank you to mark entertainment and his entertainment team the all do every thing for every guests, I would like to say thank you to Moses the restaurant manger he a so lovely guy he dose everything to make the restaurant run smooth and the staff and chefs are really lovely so big thank you to all management at the Burlington hotel the recptions staff dose a really lovely job included bar staff they have be amazing if I at to score the staff out of 100 it would be 100 there are really spot on thanks josh

The hotel was nicely trimmed for Christmas, but the actual decor was a little tired. There are 2 lifts, one of which is so tiny you can just about get 2 people in, if carrying anything, so unless you fancy walking up, you can wait a while. We opted for a superior room. It was a big room, with a sea view. It had tea/coffee making facilities and spare pillows. Bathroom was nice and spacious too, with an effective shower (in bath). Nowhere to hang wet towels though. We had breakfast and evening meal. Breakfast was very good, buffet style, but you could order from a menu too, dinner was ok, but the portions were tiny. It suited me as I was dieting. The staff were all lovely, friendly and helpful. The evening entertainment was good fun too. I'd recommend a few days here, but make sure you book with shearings, as a couple we met who didn't, seemed not to be treated quite so well (ie couldn't book car parking and didn't have an allocated meal table).

We went for our first shearings holiday 4Day break, the food and staff very good,But our room no 202 was cold,the windows need to be replaced howling gale blowing in,also the bathroom was like being in a fridge NO HEATING, and had to walk down steps to it.We asked to change to another .room but none available,We will not be going back. Our friends room 201 No heat in main room had to ask for portable heater, needs the manager to get this sorted.

another good weekend has a upgrade room with sea view worth the extra cost. as usual ALL the staff are first class nothing is to much trouble. we noticed the size of portions at dinner time they seem to be getting smaller instead of cutting cost on the food just put a couple of quid on the price for the stay. hotel is in a prime spot for the shops . we took the bus number 12x to Brighton it goes through some very pretty villages and towns . the bus stop is a very short walk from the hotel just by the pier .hope to visit again next year.

We booked a last minute holiday to the Burlington and found it was to be a ‘Turkey and Tinsel’ Break.

As it was a last minute booking the choice was either a Standard Room or Standard Plus Room without sea view, so we paid extra to have the Plus Room. There was a mirror over the desk/ dressing table and a full length mirror also which is very nice to have both so well situated. The Room was large, clean, recently redecorated and refurnished, and had a modern shower room (no bath). The bed was a standard double size and the room was huge, it would have been a good idea to put a large double bed in this room as it was a Plus Room at an extra charge otherwise all we paid the extra for was the new decorations.

Unfortunately the floor boards were very squeaky as were the ones in the room above. I would have thought that when the new carpets were laid, the floor boards would have been repaired. There were plenty of plug sockets which are always an advantage. The towels were not replaced daily even when put in the bottom of the shower, I complained to reception and they arranged for fresh towels to be sent to our room immediately.

The food and service in the dining room was very good. Breakfast is self-service with lots of choice and plentiful. Dinner is served from 6.30 we went about 7 to 7.15 when it’s less busy.

There is entertainment every evening and bingo is extremely popular with very high cash prizes.

The Bar Staff are great – there was no ‘drinks package’ in our ‘Turkey and Tinsel’ break and we found the drinks expensive.

There is no Wi-Fi in the bedrooms only in the lounge areas.

We were pleased to see that the hotel had vastly improved since our last visit in 2009, but there are still some areas in need of attention. The corridors are shabby and badly in need of refurbishment as are the lifts. There were four coach parties and self-drive customers in this hotel during our five day stay and if that happens every week, the hotel must take some keeping up to.

The hotel is well situated right on the sea front overlooking the pier and carpet gardens. If you want to take a day trip to Brighton the 12X bus stops by the Pier and the 99 bus to Hastings and Bexhill stops on the opposite side of the road by the Queens Hotel. Ask at reception for the bus times and also a street plan for Eastbourne
.
Our thanks to the staff who are very pleasant, efficient and work very hard.

Overall, we enjoyed our pre-Christmas break.

Arrived on Monday 27th November hotel was clean and tidy, we had room 327 the heating didn’t work and the toilet wouldn’t flush when we told reception we were told we could have a room at the majestic,we refused because we were a party of 8, so they got maintenance to repair the toilet the next day ,and was given a heater, the dining room was a complete shambles food cold ,foreign waiters/ waitress’es didn’t understand english,asked for 1 thing and u got another ,service was shocking, the entertainment was ok, no room on dance floor due to staff using it ,

Had a fantastic weekend at the Burlington ,food lovely waiter Andreos probably not spelt right my apologies could not be more friendly , room was very large and clean, bar staff excellent even had them up dancing with everyone at our request I must state brilliant made ours and many other quests night lots of laughs with them all well done to you all and thankyou , mark was brilliant as always even though he has been through a difficult time health wise , reception staff very friendly and helpful shame we had to leave earlier than expected but thankyou for a great weekend all of you and hope you got the tip we left you andreos from the big man as you called him lol and your fruit cocktail lady lovely weekend

We have just returned from a great week of Turkey And Tinsel. We traveled by car and the car parking was good with their own carpark. accommodation was really good and the Staff looked after us well especially Debbie on our table. Our room overlooked the pier and was very clean and comfortable.We were on the third floor and the lifts were good.

Went with shearings tours. A brilliant low budget break. Food is lovely had Liver which was the chef special. Hotel lovely and great location for site seeing and town centre. Would not only book with shearings again but to stay at this hotel again the staff are true professionals especially Izzie, Evoyne and Clara

Just returned from a two day break. Hotel old but in very good position overlooking the pier and gardens. Nice clean room comfortable bed and modern bathroom. Staff very friendly especially Dionne on reception. The only disappointing thing was the food and service, waited 20 mins on the first morning to get a cup of tea and very little choose of hot food. Second day better service and food, All in all an enjoyable break, well worth paying extra for a sea view room.

Our trip to the Burlington Hotel Eastbourne was excellent although the hotel was in need of refurbishment in places this did not distract from a very enjoyable stay. We did upgrade to a premier sea view room which was well worth the extra, the meals were plentiful and well presented our waitress very good. You are situated right by the pier and minutes from town centre with many shops and only a 10/15 mins drive to Seven Sisters Park a must see with its magnificent views . Would defiantly recommend

We have just returned from a great weekend at the Burlington. I arranged a coach with Shearings to the Burlington at Eastbourne. This hotel is excellent the entertainment is really good, it was great to see Mark again. The food and service is good and great value for money. The staff are really friendly and very helpful. The rooms are clean. Would definitely recommend all 48 of us had a great weekend.

Came with Shearings, paid small price. Yes hotel is old but is being refurbished. Our bedroom fine, bathroom old but did work and plenty hot water. The breakfasts were fine and dinner ok. The waiting staff were cheerful and hardworking - restaurant manager take note! If you want fine dining then pay fine dining price, otherwise accept what you have paid for.

Just got back yesterday from the Burlington 5 day turkey and tinsel with shearings this was our first coach break and enjoyed the few days , I would like to point out a couple of things on your first day you are picked by feeder coach as we were from Oxford and taken to a services o the M1( London gateway ) where you will have to wait until all the other coaches arrive from all over to that central point you will then be allocated your coach for your onward journey I just mention this as this is your first day and by the time you get to your hotel it is late afternoon , however we had a lovely driver James who was very helpful and very noligable telling us of all the places of interest on the way on arrival at the hotel it was very quick to check in and we had mulled wine reception we upgraded our room and it had been refurbed so that was very good (313 ) , But I am sorry to say the food was not good and so we went hungry on a few occasions I feel Shearings real need to look at the food as it lets them down badley at breakfast you can find something if it is only toast but things like the bacon is disgusting over cooked and burned and the put into a deep hot container where it dries out and cooks even moore not good we were there for 5 days and although the staff in the restaurant were great and despite having to work very hard were always very helpful and always had a smile I can not say the same for the restaurant manager who never even acnolaged anyone not even hello and never a smile what a shame our break was let down by the restaurant I think Shearings need to take a good look at this as everything else was good all the staff very helpful and very hard working I would like to sat a special thanks to Ross who right from our arrival was very helpful and always finding time for a quick chat to make sure we were ok dispite working very hard also izzy who was also very polite and helpful and always very happy

Nice hotel at the moment seems to be having a bit of a makeover -long needed I think-but staff excellent nothing too much trouble-Good entertainment each evening unfortunately mark the compère was out of action(he’s fab) quiz and bingo before artist and of course dancing.food good we were a bit slow in getting served each evening -but suppose someone has to be last!!!!good coach driver we had a laugh each trip out -very good.our room wasn’t marvellous apart from the lovely sea view(extra)suppose not got round to refurbishing them all yet but they’re all old hotels and tired looking-lounge and reception area nicely kept-would come again maybe a couple of years time when had the makeover that’s going on at this moment to see improvements -but good enough to stay now.

Had a holiday at the burlington 6/10/17 ,had a very nice room ,my tv was changed to have flat screen has the tv kept going fuzzy and only had 5 channels it was changed straight away which pleased me .i was alone for my holiday and asked for a dining table on my own (as have a hand an arm tremor) which the hotel provided me with ,another good thing.The only grumble i had to be honest was the food was a bit dried out ,iam a vegetarian an found the veggies a bit tasteless ,but on the whole enjoyed my stay at the burlington

We went to the Burlington Hotel, Eastbourne on the 9th to 13th October.
Our driver, Peter, had every one laughing on the way down, unfortunately the coach broke down on the motorway and we had to wait under the motorway bridge for over an hour before we were picked up but everyone helped each other and the mood was quite good.
We did not go out on day trips as we met up with family. The hotel is nice and clean, warm and welcoming, all staff were helpful and cheerful entertainment was very good. We had room 107 and my sister had room 142 both rooms were clean and warm but did have a rather unpleasant smell along the landing on the last night. We did tell the night staff.
We have been to the Burlington before and will be going again in the future. The food was very good as usual. And the bar staff where very good. A young man with red hair and a beard joined in with the rest and made our day.
Thanks, again to all the staff and management who keep the hotel going so well.

Just back from 5day break at the Burlington Hotel. We were greeted by Christine who made everyone welcome, we booked a sea view which was well worth the extra, the room was huge and very comfortable. Meals were good and staff friendly and helpful. Will definitely be again. Thanks to everyone who made holiday enjoyable.

We've spent 4 days at hotel it's a big old building not in that bad condition we could hear work going on so Will only get better. our room was a good size bathroom looks new and very nice and very clean. (just wished door would close as light outside shone in bedroom at night ) breakfast was very good as was steak night staff are very good .thanks to Moses for looking after us I would recommend hotel

We had a very nice break at Eastbourne staying at the Burlington Hotel, the speedy booking in at the hotel was very well carried out by the staff who also took our luggage to our room. The room was a little dated but very clean, we had a sea view with great views of the sea front, we had no problems regarding our room or room service. The dining room was huge but again the staff were very well organised and seated us at our table, the breakfast was very good and plentyfull. I did have cause to complain once and my complaint was dealt with immediately and because of this I do not wish to go into details.the hotel was in prime position for shopping and the sea front and we would happily stay there again. The majority of the staff were very good at what they did making our stay comfortable. Wheelchair access was via the dining room as there are steps up to reception.

A group of us enjoyed our 4 day weekend trip to the Bay Burlington Hotel. The food was good, the hotel clean and a very nice position on the promenade. Also a good day out on the Saturday excursion which gave us 4 hours in Brighton and a return coastal route taking in Beachy Head. For all of this I would give 4 stars.
However after a good journey back we arrived back at the Stretton Interchange at 3.30pm.
The driver told us, the cases for the self drive people would be taken off and the others would be taken to our feeder coaches.
Went into the Interchange as our feeder coach was not due out for an hour or so.
After about 20 minutes I took a walk outside and spotted MY CASE FULLY LABELLED on its own leaning against a railing next to a zebra crossing. Inside it I had £700 of NHS equipment.
My case had been unloaded with the self drive cases and could have disappeared anywhere.
I questioned one of the staff walking round with a clipboard about this and his response was "Oh the man responsible must be on a teabreak"!!
I then went to the information desk and explained what at happened and was told "You would have probably got it back eventually"
Not impressed with the organisation and response at Stretton Interchange and would give it 1 star if I was rating it.
Have been back 3 weeks now and sent 2 emails about this to Shearings Customer Care for an explanation or apology,
Have heard nothing. Shearings Costomer Care not interested.
My advice to anybody using the Interchange, is to keep a very close eye on your luggage and make sure it reaches your feeder coach.

This hotel has a super location . It's right opposite the pier and has beautiful sea views from all rooms overlooking the promanade. It is a Shearings Hotel and can self drive to it if you wish. It has it own car park where you can book a parking space. The rooms have been upgraded and it is worth getting one of those.Good breakfast and served via self service. Dinner service is waiter served. On the whole not too bad and good value for money

Shearings driver was exceptionally kind and helpful. He would assist me onto the coach and push me around in my wheelchair; I could not get any better assistance from anyone/ Visits were good especially to Winston Churchill's home/I was nut able to explore the house but could explore it on a splendid interactive video. The hotel was full, food good with plenty of choice/ Waiters and all staff were efficient and organised/ Bed very comfortable. The whole week was so warm - even with windows open we did nor need bedclothes. Eastbourne is flat and well worth a visit = the Victorian pier
was exceptional. It was a great holiday!