Friendly staff.
Parts are in need of updating ( decorating carpets etc.)
All in all comfortable pleasant stay

We felt as if we were in our second home because the staff were super friendly, hospitable and professional. Thank you for showing us love, especially from these individuals: Michelle & Jay (small) (Management), Scott and Victoria (Housekeeping), Finn & Rachel (Front-end), Paris & Bea (Waitress), and Rickie (Nightwatchman). JESUS loves you!

No air conditioner, view of the bins of a restaurant. Not worth the price.

Very friendly staff

Well what can we say, yes the hotel is a little tired & could do with updating but for the price it was perfectly acceptable. Our room was big as was our bathroom, it was clean & the towels were just perfect. TV, hairdryer, dressing table, wardrobe & a table & 2 chairs. The floors are wonky which you expect in an old building & gave me & mum a few laughs while we were there! The staff were beyond helpful, so friendly & really couldn't do enough for you, we can't compliment them enough, just sorry we didn't get to say bye to Danielle when we left but she was busy (as always) Matt went out of his way to help us, finding out all the details of Airbourne & the Chinnock for me & we all got on like a house on fire, the reception staff were also really helpful, answering any questions I had. There was entertainment every other night which we weren't expecting so that was an added bonus, the food was great (would've preferred fried eggs for breakfast instead of scrambled but hey) the restaurant staff were brilliant, nothing was too much... Infact we didn't want to come home we were having such a great time.
Thank you everyone for making our stay thoroughly enjoyable. We'll see you next year 🥰

Our room was lovely with a sea view, good breakfast and all staff were very professional.

We were looking to book something for the bank holiday weekend , I found this hotel available, but having read the reviews, I said to my partner I did not like the sound of this hotel, but we booked it on her say so.. and have to say what an excellent experience, room was lovely, food was great, location couldn't of been any better, staff were fantastic and great value for money, would I use this hotel again.. Absolutely.
The hotel is a little dated, but what more can you expect from an old building,
I rate this on value for money 9/10

My wife and I stayed in room 320 for our anniversary which is a superior Seaview room. The room was very clean and spacious with wonderful views of the sea front, pier and down toward the Eastbourne wheel . We were on a half board package which included dinner and breakfast, both of which were absolutely delicious and we did not go away hungry.
All of the staff were extremely friendly, and made our stay one to remember. Thank you to everyone.

This accommodation is located in a beautiful place. It's within walkable distance from the railway station and just in front of the beach. There are small restaurants and shops a few steps away, around the corner.

The room was clean, the hotel looks beautiful, WiFi worked well and it's equipped with everything a traveller needs. I'll book this again next time I'm in Eastbourne.

I chose the Burlington at a short notice hoping to find a place to stay for an overnight trip to Eastbourne. We had a really good night’s sleep, it was convenient to places that we wanted to go to. Staff were incredibly friendly and thanks to Tracy for making great recommendations for our short stay here.

As other reviewers have said the hotel could do with a makeover. Nonetheless, we enjoyed our stay and our room had gorgeous sea view. The beds were comfortable and we slept well. All in all a very pleasant stay.

The hotel has clearly seen better days but the friendly staff and excellent location make the stay a happy one. It is good value for money and an excellent choice for anyone with a dog.

The staffs was incredible welcoming and helpful. I would definitely come back
The food was delicious I really enjoyed the atmosphere. I had a wonderful experience

Had a superior sea view room number 113 first floor. Very very surprised after reading negative reviews. Wonderful very big clean and airy room bed was lovely as were the towels and pillows all spotlessly clean and crisp. Bar and reception staff knowledgeable and friendly and very polite.
Also great entertainment in the evening. Parking was no problem at all plenty of spaces just behind the hotel. Will definately stay again Thankyou all at the Burlington 5 stars.

Lovely hotel!

Lovely hotel!

I must be honest as I read reviews and use them to makes decisions , plus side the staff are lovely and helpful , the bed was clean and we had a great nights sleep , shower was hot 🔥. This hotel is a grand old girl but very tired looking and kinda stuck in the 60/70s . There was mold around the bath taps and the floor could have done with a good clean in the bathroom . We went for the 3 course meal in the evening and I'm afraid it was disappointing even though it was 20 quid . The lift was broken at times causing a backlog of elderly customers battling the stairs . We had a weird smell in our room not sure how to describe it really . Anyway the staff where very nice even though they are up against it here . Someone needs to inject some money onto this old girl before she dies :( ☹. It done us for 1 night after the airshow so thats my balanced review . Good luck for the future guys .

Despite the road closures due to the air show, we found the car park at the rear of the hotel. Plenty of spaces and access via the backdoor. Remember to give your registration to reception on arrival.
Check in was quick, the gentleman was very pleasant and helpful, finding us rooms close to each other.
The room 2nd floor (only 1 lift working) wasn't overly big, but it was adequate. It was clean with enough drawer and wardrobe space for our 4 night break.
Beds were comfortable with immaculate white bedding. There was a second pillow available. Curtains were good at blocking the light.
The view from the room wasn't great, looking on to the fire escape at the back. The window in the room didn't open which made it very hot/humid, however there was a fan.
The bathroom was relatively small but did have a shower cubicle as we requested, unfortunately there was no window again meaning it was quite hot in there.
There tea/coffee facilities, telephone and flat screen TV.
There's plenty of communal seating areas, 2 bars and a large restaurant. Entertainment is provided 3 nights per week (Tues, Thurs, Sat).
Breakfast: a good selection of cereals, fruit, yoghurt, pastries and cooked breakfast - all buffet.
Evening meals: pre-order at breakfast. Always a choice of 4 starters, 4 mains (including at least 1 fish and 1 vegetarian option) and 4 desserts. Staff in the restaurant are very good, considering the amount of people eating they are efficient and try their hardest. The lady on the welcome desk is very pleasant and keeps things running well.
Considering what we paid to visit during mid-August and the great seafront location we cannot really fault this hotel. The best asset to this hotel is the staff, all of them were great but a particular thanks for Sarah (reception). Sarah went well above and beyond to make our stay as easy and comfortable as possible.
This was our 2nd visit to the Burlington, previously stayed pre-pandemic. Due to the great staff and location, we will visit again.

Building old and needs some tiding up
Staff nice and friendly and helpful
Would be nice to have fresh tea and coffee at breakfast

Building old and needs some tiding up
Staff nice and friendly and helpful
Would be nice to have fresh tea and coffee at breakfast

We had dinner there recently and this was as non residents. We had 3 courses and it was very enjoyable and we would be happy to visit again

We had dinner there recently and this was as non residents. We had 3 courses and it was very enjoyable and we would be happy to visit again

The hotel could do with a little decor make-over, apart from that the room was very nice, the staff was very friendly and kind. We enjoyed how stay there and wouldn’t hesitate to stay there again.

Guy on the phone very professional and helpful. Great service!

Guy on the phone very professional and helpful. Great service!