Room was okay, clean and comfortable. Had a great meal in the restaurant. Hotel was very busy. No air con in rooms. Breakfast was good. A good location for a stop over.

My boyfriend and I stayed at the Dunkenhalgh Hotel & Spa for our two year anniversary as we had a Red Letter Days voucher to use in the spa. We thoroughly enjoyed our stay here, the staff at the reception were very helpful and easily accommodated us when we wanted to get a spot for dinner that evening. Our room was spacious and the bed was very comfortable. The spa area was very nice and clean, the two ladies (both called Sarah) were friendly and gave us great treatments (which we needed lol) and we would come back to get those again.

The restaurant for dinner was lovely, both the food and service from both Amanda and Courtney was exceptional. Thank you both for making our evening!

We would 100% recommend this hotel and would happily return again in the future. Thank you.

Julia, fantastic customer service as always!! Many thanks!!

Julia has provided excellent service during my stay! She went the extra mile to make my stay comfortable 😊

I was greeted by Julia and the dunk on my trip this week. She was very welcoming and friendly. Was a nice greeting after my long drive

Julia was amazing very helpful

Great hotel, excellent service and lovely staff ... thanks in particular, to
Lily, Edan, Amanda and Oliver.

I have stayed at the hotel on a number of occasions and this time standards have declined, the pool was closed for most of the afternoon which left us little time to enjoy the spa before dinner.
On arriving at dinner which I had booked the week before they said there was no booking, the front of house member of staff could have handled the situation better than she did.
The only good thing was seeing Aziz who is such a character and always lovely and kind.
Disappointing visit this time!

Had a very nice stay. Priya and Julia were amazing and ensured my stay was pleasant.

Julia was extremely helpful and polite vvv knowledgeable

******** This is an OUTSTANDING hotel. ********
Two years ago, I found this venue as a location for a film I was making, and WOW, what a find!!
We used The Oak Room then for our film set, and it was beautiful.
Well, because of how wonderful it was, I decided to use the hotel as a location for my second film, so this year we came back.
Not only is the location excellent, but nearly all the staff are beyond brilliant, helpful, courteous, friendly and genuinely understand the meaning of 'customer service'.
It has to be said, there are some genuine stand-out staff members who went above and beyond to help and assist us during our filming. Namely, Sarah Lockwood (who was in charge of events there two years ago but has since moved on from this hotel), Danielle Isherwood, who has taken over from Sarah, and Aziz, who is in charge of the restaurant and looked after our cast and crew, making sure we had all we needed. A big shout-out also to young Liam, Mal, and Oliver in the bar area, who were extremely efficient and, again, made sure we were catered for and comfortable.
The last time, I didn’t stay over at the hotel, but this time I decided to, and I must mention the quality of the room. Very comfortable, clean, and a really decent size (some hotel rooms can be quite cramped and claustrophobic).
There is an excellent restaurant, and the quality of the food is seriously good. Enormous praise to the head chef, Sean Noonan, for not only the excellent lunches he provided for my cast and crew on both films, but also the magnificent breakfasts and dinners I experienced there.
Attached to the hotel is a superb Spa, with a fabulous pool – which I definitely took advantage of 😊.
So, seriously, if you are looking for a place to stay or hold an event, look no further than the Mercure Dunkenhalgh Hotel & Spa.
I guarantee you won't regret it!

Fantastic stay food amazing, staff could not do enough to help.
Particularly Eden young lad serving us on Saturday night. So friendly and helpful.
Aziz at breakfast so lovely and cheery along with Lenny she stood and chatted with us.
Also lovely lady at reception long blonde hair don't know her name.
Overall a lovely stay with my family for Ghostly Getaways weekend.

Another fabulous stay at this lovely hotel.
Julia checked us in with a smile, she was efficient, professional and ensured we were made to feel incredibly welcome.
The room was large, clean and had free refreshments in the fridge a coffee machine and standard tea&coffee
Breakfast was excellent, service very good and a great choice of food and beverage.
Altogether an excellent stay and good value for money

Came as part of a coach holiday all the food was brilliant and so was the staff. I would recomend this hotel /spa to people

beautiful building, but does need a bit of tlc in some areas, clean rooms. bed most comfortable.
staff;
breakfast, good food, tables cleaned most efficiently, staff at breakfast good. Aziz you where great, speaking to every one , not just good morning but proper conversations,
evening meal, staff first night good, but second night some serious issues,
very long wait for courses. to the extent that 2 of our table had eaten their main course and having a natter for a while before the main course came for the other two at table, very unacceptable, good job first two didn't wait for others before eating, it would have been cold. noticeable difference in amount of staff on second night. one member of staff very inefficient. stands in a room looks round tables to check all tables had bread rolls, and walks off, completely oblivious to the fact she had not placed rolls on one table, she was also the same when it came to pouring cups of tea, the same table completely missed. after we asked another member for tea she came with enough tea for half a cup. then returned with one luke warm cup and one hot cup!
given that the service was ok on first night you would expect to have the same second night, not the case.
how unusual but lovely that the chief came out first night to check everything had been ok. lovely man, but sorry chief, your waiting staff did you a disservice the second night, some of the food was not served at its best because of the long wait, four soups on one table one only luke warm!
also same situation with reception staff, i spoke on phone to someone with a request, it was not carried out when we got there, same person spoken to before evening meal promised situation would be sorted while we was eating, got back to room and it was not, long walk back to reception spoke to night manager who dealt with request, quickly.

******** This is an OUTSTANDING hotel. ********

Two years ago, I found this venue as a location for a film I was making, and WOW, what a find!!
We used The Oak Room then for our film set, and it was beautiful.
Well, because of how wonderful it was, I decided to use the hotel as a location for my second film, so this year we came back.
Not only is the location excellent, but nearly all the staff are beyond brilliant, helpful, courteous, friendly and genuinely understand the meaning of 'customer service'.

It has to be said, there are some genuine stand-out staff members who went above and beyond to help and assist us during our filming. Namely, Sarah Lockwood (who was in charge of events there two years ago but has since moved on from this hotel), Danielle Isherwood, who has taken over from Sarah, and Aziz, who is in charge of the restaurant and looked after our cast and crew, making sure we had all we needed. A big shout-out also to young Liam, Mal, and Oliver in the bar area, who were extremely efficient and, again, made sure we were catered for and comfortable.

The last time, I didn’t stay over at the hotel, but this time I decided to, and I must mention the quality of the room. Very comfortable, clean, and a really decent size (some hotel rooms can be quite cramped and claustrophobic).
There is an excellent restaurant, and the quality of the food is seriously good. Enormous praise to the head chef, Sean Noonan, for not only the excellent lunches he provided for my cast and crew on both films, but also the magnificent breakfasts and dinners I experienced there.
Attached to the hotel is a superb Spa, with a fabulous pool – which I definitely took advantage of 😊.

So, seriously, if you are looking for a place to stay or hold an event, look no further than the Mercure Dunkenhalgh Hotel & Spa.
I guarantee you won't regret it!

We are a busy couple looking for a relaxing night away and this was perfect.
We were welcomed by Julia at reception who was warm, friendly and enthusiastic.
We had a lovely chat then headed for our treatment in the spa.
The spa staff were friendly and our therapist Ella was amazing. Best back massage and facial I have had in ages.
The room is big, the bed a super king and the en-suite was new, clean and shower was great.

Thank you to Sara, Courtney, Mia, Holly and Eden for a lovely evening. We really appreciate you making our anniversary stay extra special.

We will definitely be back to visit.

Currently having a lovely few days stay at the Dunkenhalgh with family. Staff members, Sem, Julia and Aziz have been superb. Very friendly and welcoming - nothing has been too much trouble. Have stayed here on numerous occasions and wouldn’t hesitate to stay here again. Lovely atmospheric place, and very handy for the motorways and countryside routes.

Fantastic spa break, very good deal and the spa is nice. Staff are what make this hotel. They are awesome. From tje lady who changed our room as it was far too hot and not individually thermostatic to the sweet Courtney for dinner, the ever patient Tina at breakfast, who simply couldnt do enough for everyone. The coffee machine broke, so she sorted pots of coffee for every one and still people complained at her. She was so patient and so helpful. And not forgetting the wonderful Amanda for our second nights dinner. Again, could do enough for us.
We had a pretty room in the court yard. All on all a fab stay. 👌

Stayed for two nights for my daughters wedding. My room was very spacious even allowing for two cots which were needed for my grandaughters. Everything in the room was very clean.
The wedding was in the Townley Suite which was a lovely private space. The only issue was the absence of low chairs in the bar area although when we did find someone to ask two were provided.
Food for the reception was good and beautifully served.
We had a family meal the evening before the wedding and were accomodated in the Portrait Room. Some of the meals were disappointing.
The breakfast buffet was very good with plenty of choice. We did have a small issue in that the lady checking our room numbers said some were not there however the restaurant manager showed us the list and they were on the reverse . Maybe a little training required. We also asked for two highchairs and these took about ten minutes to arrive, the following day they arrived immediately.

Julia is exceptional so professional, kind, caring and has such a brilliant knowledge of the hotel nothing is ever too much. Brilliant service always

The stay was better than I thought it would be. We have stayed here before in the past so was not expecting any wow factor. The room we had was spacious and.modern. The hotel could do with a spruce up I know it is very old but it is showing signs of wear.
There was a walk in shower but it was up a step and my husband had to help me down as there was nothing to hold on to. The room had everything you needed for a stay good size TV large bed.
We did not book breakfast at £20.00 each or on offer for £16.50 nit was we thought too expensive as we don't eat that much food in the morning.
All in all a good stay and I had contacted them before due to my husbands mobility and they took on board my request.

Was an excellent place to stay. Room was very comfortable. Service in the restaurant was very good. And the meal was really well cooked and value for money. Will stay again.

5 stars for semoyal.