Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
I only had a brief visit here, though lovely big character rooms, very good service, nice gardens
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L'endroit est de toute beauté dans la campagne anglaise, la chambre très belle et le personnel gentil et professionnel
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Love love love
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Wonderful experience I'd live in the place if I could
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Booked a spa day for myself and was a little nervous about going on my own and there was a lovely lady called Ella. She gave me spa guest of the day, really cheered me up and made my day! She was so lovely from start to end and was so kind and caring! Would definitely be going back just because of the customer service is definitely 10/10. A lovely lady also did my treatment and she also was amazing. I would highly recommend this place for a spa day! Amazing 😊
Source: google.com
Honest review
I would like to pre-face this with the fact that we arrived as we later found out about 10 minutes after 3 tour busses had booked in so the staff were under high pressure and short staffed.
What went wrong?
We were given the wrong type of room, we had paid for an upgrade to two doubles and meal allowance included, however when we initially checked in we ended up in with 2 singles. Unfortunately when we went to correct this the customer service was not to a good standard.
We raised the error and attitude to a manager to make him aware that something seemed off about one of his members of staff. He was apologetic and made sure we were settled and booked for dinner at 8pm.
When we went for dinner they had made a second mistake with our timings having confirmed our reservation at 8pm we were booked for 8:30pm.
However they had space to seat us and make up for it with a free drink for both of us.
The food during the meal was amazing, flavourful and worth the wait even after a slight error. We would come back to eat here again.
Over all there were errors and it is not the most accessible of venues but they are happy to accommodate you to the best of their abilities.
I would like to pre-face this with the fact that we arrived as we later found out about 10 minutes after 3 tour busses had booked in so the staff were under high pressure and short staffed.
What went wrong?
We were given the wrong type of room, we had paid for an upgrade to two doubles and meal allowance included, however when we initially checked in we ended up in with 2 singles. Unfortunately when we went to correct this the customer service was not to a good standard.
We raised the error and attitude to a manager to make him aware that something seemed off about one of his members of staff. He was apologetic and made sure we were settled and booked for dinner at 8pm.
When we went for dinner they had made a second mistake with our timings having confirmed our reservation at 8pm we were booked for 8:30pm.
However they had space to seat us and make up for it with a free drink for both of us.
The food during the meal was amazing, flavourful and worth the wait even after a slight error. We would come back to eat here again.
Over all there were errors and it is not the most accessible of venues but they are happy to accommodate you to the best of their abilities.
Source: google.com
Amazing experience spa day! Friendly staff from the moment of arrival and offered a drink and a moment to complete a consultation form. There was no rush and when ready staff showed us to the facilities. Spent a couple of hours relaxing in the thermal spa and pool, so chilled we had a snooze on the loungers in the warmth of the sun! Lunch was nice and light and after another chill we went for our treatments (facial and back massage) the girls were amazing and informative about the products, treatments were amazing! Shown to a relaxing lounge before we left. All in all a fabulous experience and we will definitely be back! Thank you!
Source: google.com
Second time we have held our AGM at the Dunkenhalgh and again, service was spot on. All staff, especially Jessica, Edwina and Aziz went the extra mile to make sure we were looked after on the night. I’ve been a couple of times before for drinks and a meal, and cannot fault the the service provided. Thanks again for a successful evening.
Source: google.com
I enjoyed my 1-night stay at Mercure Blackburn. Staff were friendly and professional to everyone. Special mention to Priya at the reception desk for his hospitality. Rooms were clean and spacious. The gym was well-equipped with free weights, mats, and machines for different types of training (e.g., strength, cardio, core, etc.). I feel the hotel can improve guests' gym experience by installing additional wall mirrors in the weight training areas. That way guests can inspect their form in the mirror when performing strength training exercises.
Source: google.com
Would love to have given the hotel 5 * but the rooms I would say need a lick of paint, that adide the bed and pillows were the most comfortable I've slept on at a hotel. Then leaving yesterday there were a few rain/water leaks in the bar and reception ceilings.... I had a rather soggy bag when I picked it up off the bar floor.
Chloe couldn't be anymore helpful than she was, then finding out it was her 1st day on the bar and looking like she had been left on her own, she did a fantastic job! Ignore the negative comments that were made by a minor group of people.
The food I had in the Cameo restaurant was delicious been a while since I had a steak as nice as it was and it was cooked perfectly.
But watch out its £5 for a bottle of water, not tap water, so felt ripped off there and if you have gammon it's an extra £1.50 for a fried egg on top.
Chloe couldn't be anymore helpful than she was, then finding out it was her 1st day on the bar and looking like she had been left on her own, she did a fantastic job! Ignore the negative comments that were made by a minor group of people.
The food I had in the Cameo restaurant was delicious been a while since I had a steak as nice as it was and it was cooked perfectly.
But watch out its £5 for a bottle of water, not tap water, so felt ripped off there and if you have gammon it's an extra £1.50 for a fried egg on top.
Source: google.com
Nice hotel, with a decent spa, and nice walks nearby
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Very nice room, how ever bathroom light didn’t work, I did ask for someone to fix it while I was out at work, when I came back the only thing that had happened was my phone charger had been unplugged and the bedside lamp plugged back in,
Also second and thrid night wasn’t the best night sleep as could hear the room above me going to the toilet 4+ times a night
Also was advertised as having a pool, which it does but you have to pay £10 each time you use it,
Gym was very nice to use,
Also second and thrid night wasn’t the best night sleep as could hear the room above me going to the toilet 4+ times a night
Also was advertised as having a pool, which it does but you have to pay £10 each time you use it,
Gym was very nice to use,
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Amazing hotel clean, spacious room and great hospitality
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A day trip to see a car show in the grounds of this stunning hotel and spa.
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A bit tired now but has lovely charm and is a great location.
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Great place. Could have a few more options on the menu. But what they served was well cooked, and presentation A+ room was basic but had everything you would need.
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Really nice quiet hotel with spacious room, good facilities and service.
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Great hotel, with lovely staff. Well placed for some of the scenic beauties of the Ribble Valley.
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lovely place and car show 😁
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Spa afternoon, highly recommend. Staff friendly. Facilities amazing.
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Really enjoyed our stay, staff were really nice and very helpful.
Would definitely recommend it and return in the future.
Would definitely recommend it and return in the future.
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Rooms in main hall not good but new rooms fabulous
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Looks amazing as you drive up to the building amazing for prom and wedding photos food and drink good
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Lovely hotel in what was a grand house and dates back to the 12th century, passing through several owners before becoming a hotel in 1947. A lot of old features have been retained and add a quaint charm to the place.
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An annual training day, lovely scenery to reward our hard work.
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