Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Good value hotel. Bar is quite small but has good service. Food in the restaurant was ok. They had a couple of events on when we last stayed so it was busy. A lot of curlers and eyelashes....
I had to call reception at 3am due to a couple of other guests deciding it was a great hour to have a conversation in the corridor at full volume. It was dealt with straight away and calmly.
I had to call reception at 3am due to a couple of other guests deciding it was a great hour to have a conversation in the corridor at full volume. It was dealt with straight away and calmly.
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Do you know I came to the Dunkenhalgh in order to do my own thing christmas and boxing days. Christmas day was made better by family, and friends.
However the room is amazing nice big room, a very very comfy bed. Room and time enough to have a few moments. A comfy lounge with music in the background, just loud enough for you to talk and hear. But this review isn't really about the furnishings really it's about some amazing staff, who helped me so much. Their kindness just overwhelmed me. Never have I been looked after like they looked after me. All without them knowing what I was there for.
The fish and chips that was not really on the menu but still done by Jack the newish chef. The scone jam and cream just made my day. Thankyou. The bar area which is where I spent my day was looked after by Jude, (Bar) Mia, and Sofia. They all gave me table service because they noticed I was struggling. Not just for me but for anyone they gave 100%.whom ever recruited them well done. Pleasent, curtious, kind, but above all made my stay at the Dunkenhalgh far more than it could have been. Thank you too I think head chef Shaun, who came to thank me for my thankyou card and to explain feed back like mine encourages and gives confidence to staff abilities. Thank you so much to all of you I loved my stay.
However the room is amazing nice big room, a very very comfy bed. Room and time enough to have a few moments. A comfy lounge with music in the background, just loud enough for you to talk and hear. But this review isn't really about the furnishings really it's about some amazing staff, who helped me so much. Their kindness just overwhelmed me. Never have I been looked after like they looked after me. All without them knowing what I was there for.
The fish and chips that was not really on the menu but still done by Jack the newish chef. The scone jam and cream just made my day. Thankyou. The bar area which is where I spent my day was looked after by Jude, (Bar) Mia, and Sofia. They all gave me table service because they noticed I was struggling. Not just for me but for anyone they gave 100%.whom ever recruited them well done. Pleasent, curtious, kind, but above all made my stay at the Dunkenhalgh far more than it could have been. Thank you too I think head chef Shaun, who came to thank me for my thankyou card and to explain feed back like mine encourages and gives confidence to staff abilities. Thank you so much to all of you I loved my stay.
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Julia was very helpful. First class
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Sehr freundliche Begrüßung durch Julia, dadurch fühlten wir uns direkt angekommen. Wir kommen auf jeden Fall wieder :)
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Amazing hotel ,staff and service, especially Sam at the front desk was amazing, very helpful throughout the stay. Will visit again
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Me and my partner have been coming here for the last 12 months always happy to see Samuel’s smile he is always happy to help and goes the extra mile for us makes the dunkenhalgh experience worth every penny withe hospitality second to none looking forward to coming again
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An amazing week's stay, from the moment I arrived nothing was too much trouble.
Julia on reception was all smiles on arrival and very helpful. The food was delicious and plentiful with all staff more than happy to help.
Thank you.
Julia on reception was all smiles on arrival and very helpful. The food was delicious and plentiful with all staff more than happy to help.
Thank you.
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I had a wonderful stay at the Mercure Hotel Blackburn. The hotel was clean, comfortable, and well maintained, with a relaxing atmosphere throughout.
A special mention must go to the receptionist, Julia, who truly made the experience exceptional. She was incredibly welcoming, friendly, and professional from the moment I arrived. Julia went above and beyond to ensure everything was perfect, answered all my questions with a smile, and made me feel genuinely valued as a guest.
Thanks to her outstanding customer service, my stay was seamless and enjoyable. I would highly recommend the Mercure Hotel Blackburn and look forward to returning in the future.
A special mention must go to the receptionist, Julia, who truly made the experience exceptional. She was incredibly welcoming, friendly, and professional from the moment I arrived. Julia went above and beyond to ensure everything was perfect, answered all my questions with a smile, and made me feel genuinely valued as a guest.
Thanks to her outstanding customer service, my stay was seamless and enjoyable. I would highly recommend the Mercure Hotel Blackburn and look forward to returning in the future.
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Very kind personal, especially Julia. Thank you very much for the amazing stay.
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Sam is amazing.
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Amazing stay at the hotel, we arrived late in the night at the 2 staff workers Sam&mark was amazing help, could not ask for more.
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Sam was really friendly and helpful on front of house. Great customer service!
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Excellent
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Stunning place with gorgeous views. We visited as a get away for a couple of days and are really happy with the service thus far.
Rooms are spacious and modern, well equipped. Staff are friendly and attentive, always smiling.
Mia in the bar was amazing, such a friendly and lovely face for the customers.
All in all very happy and would recommend.
Rooms are spacious and modern, well equipped. Staff are friendly and attentive, always smiling.
Mia in the bar was amazing, such a friendly and lovely face for the customers.
All in all very happy and would recommend.
Source: google.com
My stay at the Dunkenhalgh Hotel and Spa was truly exceptional from start to finish, and I am more than happy to give this wonderful hotel a full five-star rating. The setting was peaceful, the atmosphere relaxing, and every part of the hotel felt beautifully maintained and thoughtfully designed to create a memorable experience. The spa facilities were calming and luxurious, and the overall environment made it easy to unwind.
However, what truly elevated my stay and made it unforgettable was meeting Arica, a remarkable 20-year-old staff member whose customer service is genuinely beyond words. From the moment I arrived, she welcomed me with a warm smile and a level of kindness, attentiveness, and professionalism that immediately set her apart. Arica has a natural ability to make guests feel comfortable, valued, and appreciated. She went above and beyond in every interaction, ensuring every detail was perfect and offering help with genuine care.
It is rare to come across someone so dedicated, enthusiastic, and naturally gifted in hospitality. Arica is a real credit to the Dunkenhalgh Hotel and Spa, and meeting her made my stay even more special. I highly recommend this hotel to anyone seeking exceptional service and a truly memorable experience.
However, what truly elevated my stay and made it unforgettable was meeting Arica, a remarkable 20-year-old staff member whose customer service is genuinely beyond words. From the moment I arrived, she welcomed me with a warm smile and a level of kindness, attentiveness, and professionalism that immediately set her apart. Arica has a natural ability to make guests feel comfortable, valued, and appreciated. She went above and beyond in every interaction, ensuring every detail was perfect and offering help with genuine care.
It is rare to come across someone so dedicated, enthusiastic, and naturally gifted in hospitality. Arica is a real credit to the Dunkenhalgh Hotel and Spa, and meeting her made my stay even more special. I highly recommend this hotel to anyone seeking exceptional service and a truly memorable experience.
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My stay at the Dunkenhalgh Hotel and Spa was truly wonderful, and I’m delighted to give it five stars. The hotel itself was beautiful and relaxing, but the highlight of my visit was meeting Arica, a lovely 20-year-old staff member whose customer service is beyond words. She greeted me with genuine warmth, kindness, and professionalism that made my experience unforgettable. Arica went above and beyond in every way. I highly recommend this hotel for its exceptional staff and atmosphere.
Source: google.com
My recent stay at the Dunkenhalgh Hotel and Spa was nothing short of exceptional, and I am delighted to give it a full five stars. The atmosphere was relaxing, the facilities were immaculate, and every detail of the experience felt thoughtfully designed. However, what truly made my visit unforgettable was meeting Arica, a 20-year-old staff member whose customer service was beyond words. From the moment I arrived, she greeted me with a warm, genuine smile and an effortless professionalism that instantly made me feel welcome. Arica went above and beyond in every interaction—attentive, kind, and incredibly dedicated to ensuring guests had the best possible experience. Her ability to balance friendliness with outstanding efficiency is remarkable, and she is a true credit to the hotel. Thanks to her exceptional service and the hotel’s beautiful setting, my stay was truly memorable. I can’t wait to return.
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Arica on reception was so warm friendly and welcoming.
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Stayed for 2 night was lovely.
Arica was very helpful and made my stay a lot more pleasant.
Overall lovely place and Arica definetly deserves a promotion
Arica was very helpful and made my stay a lot more pleasant.
Overall lovely place and Arica definetly deserves a promotion
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Really enjoyed our recent spa weekend - excellent dinner and breakfast, clean and comfy room (we were upgraded!) And a lovely massage and spa experience. Only thing is it's quite close to a big road so was quite loud, but very easy to get to from the motorway! We'll be back!
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We went for the boogie bingo Christmas party as a works party
I'm sorry but the food was horrible. The entertainment's okay? But the best think about it was the rest of my colleagues. Great to have a night out with them
I'm sorry but the food was horrible. The entertainment's okay? But the best think about it was the rest of my colleagues. Great to have a night out with them
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First time visiting here and would highly recommend it. Stephen’s customer service was outstanding
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I was stuck in a booking issue and after a tremendously exhausting back and forth conversation with the 3rd party company i managed to contact Demi. She was brilliant, sorted my issue out in seconds and saved me a lot of money. I could not thank her more for her help. I was close to cancelling my bookings until i got through to Demi and I hope the spa is happy that she was so lovely i decided to keep the booking!
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Lovely stay from start to finish! Staff are outstanding. We stayed for one night 29/11/25 for my birthday and got a complimentary room upgrade and discount on drinks. The hotel had been decorated head to toe for Christmas which was lovely! Will definitely be going back.
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Great meal in restaurant. New menu, has yo be tried.
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