Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Such an amazing building ,room was warm and comfy . Neil and Sam at the desk were really helpful and sorted out everything for us . Overall we had a wonderful stay .
Source: google.com
A big thank you to Julia at the front desk. She was so welcoming and polite, making me feel at home right away. A true professional!
Source: google.com
I had a wonderful stay at mercure hotel blackburn,its was clean ,comfortable and above all friendly staff, a special mention must go to semoyal who made our family stay exceptional and answered our all questions and made us feel valued.
Source: google.com
Can not comment on the rooms but if they are like the spa area then 3 stars
While the staff that met us were friendly and accommodating in reception the spa area and changing rooms could do with an upgrade.
Rusty pipe work and grouting desperately need looking at and upgrading
The restaurant area looked nice but didn’t eat.
The facilities such as the steam rooms and sauna were nice and the pool area.
The chairs again could do with being upgraded
We had booked for a massage was mean to be 25 minutes the lady who did mine only spent 20 minutes as I checked my phone upon starting it was 11am and finished must of been before 11.20 as I lay there for a little bit then check my phone was short changed on the massage.
The relaxation room after the chairs you could tell where people had their heads lay on it they need washing regularly
Nice grounds but not sure if he the spa again.
While the staff that met us were friendly and accommodating in reception the spa area and changing rooms could do with an upgrade.
Rusty pipe work and grouting desperately need looking at and upgrading
The restaurant area looked nice but didn’t eat.
The facilities such as the steam rooms and sauna were nice and the pool area.
The chairs again could do with being upgraded
We had booked for a massage was mean to be 25 minutes the lady who did mine only spent 20 minutes as I checked my phone upon starting it was 11am and finished must of been before 11.20 as I lay there for a little bit then check my phone was short changed on the massage.
The relaxation room after the chairs you could tell where people had their heads lay on it they need washing regularly
Nice grounds but not sure if he the spa again.
Source: google.com
First visit to Dunkenhalgh hotel with my partner , lovely building and spa was amazing, a special thank to semoyal who made our stay memorable,showed us the old part of hotel and guided us to the room. Will visit again
Source: google.com
I just enjoyed a wonderful one night stay here with my boyfriend for his birthday. We spent the day doing the Tolkien hike and wanted to spend the evening extra special and relaxing after a long hike! The hotel and spa was wonderful. Though some areas of the hotel were a tiny bit dated, overall it was a really lovely stay and very relaxing. We especially loved the spa use that was offered alongside the swimming pool late into the evening, making it that bit more romantic! Although I wasn't keen on paying £7.50 to rent a robe and feel this should be included with your room. The staff were so lovely and attentive - especially Julia who welcomed us with a huge smile and was very welcoming upon arrival. She even upgraded our room for us which was a lovely touch. I'd definitely stay here again!
Source: google.com
Nice and calm room, Julia was kind enought to upgrade my room without and extra cost. What a great and friendly experience
Source: google.com
Julia is a fantastic at her job nothing was too much trouble and she was just lovely all
The staff are lovely 🥰
The staff are lovely 🥰
Source: google.com
Nice hotel the spa is really nice and friendly staff, the room was ok
Source: google.com
recently stayed at the hotel and was thoroughly impressed with the service especially from Arica. From the moment I checked in she was incredibly welcoming and helpful. She went above and beyond to ensure my stay was comfortable and enjoyable. Her attention to detail and willingness to assist with any request truly stood out. Arica's positive attitude and professionalism made a significant difference in my overall experience. I highly recommend this hotel due to the exceptional service provided by arica. The only downfall was the pool being freezing!!
Source: google.com
My partner and I had a really enjoyable stay here and would definitely consider coming back. The hotel itself is set in a lovely building with plenty of character, which made it feel a bit more special than your average stay at any other Accor property. The room was clean, comfortable, and had everything we needed including quiet during the night but not too far from the hotels facilities.
The spa facilities were a great bonus and made the stay even more relaxing. Everything felt well maintained, and it was a nice place to unwind. The staff were friendly and helpful throughout, which added to the overall experience. Leisure members also have access to the facilities as do hotel guests so it can get busy at times, but it does not take away from the overall experience.
The parking on site is free for leisure members & hotel customers with plenty of spaces which made getting parked and into the hotel very convenient. Just make sure you put in your registration plate in at the reception!
The bar staff, unfortunately I didn’t not get their names but they were extremely pleasant to talk with and be around. They gave us recommendations on their menu as well as directions to the spa facilities after we had our welcome drink.
Breakfast was also spacious and accommodating, plenty of options and pleasant staff. Vegan options are also available to order, the nice lady on breakfast helped my partner pick out vegan extras for her breakfast which was a refreshing experience compared to other hotels we have stayed at!
Overall, a great mix of comfort, atmosphere, and facilities, and a solid choice if you’re looking for somewhere a bit more relaxing to stay.
The spa facilities were a great bonus and made the stay even more relaxing. Everything felt well maintained, and it was a nice place to unwind. The staff were friendly and helpful throughout, which added to the overall experience. Leisure members also have access to the facilities as do hotel guests so it can get busy at times, but it does not take away from the overall experience.
The parking on site is free for leisure members & hotel customers with plenty of spaces which made getting parked and into the hotel very convenient. Just make sure you put in your registration plate in at the reception!
The bar staff, unfortunately I didn’t not get their names but they were extremely pleasant to talk with and be around. They gave us recommendations on their menu as well as directions to the spa facilities after we had our welcome drink.
Breakfast was also spacious and accommodating, plenty of options and pleasant staff. Vegan options are also available to order, the nice lady on breakfast helped my partner pick out vegan extras for her breakfast which was a refreshing experience compared to other hotels we have stayed at!
Overall, a great mix of comfort, atmosphere, and facilities, and a solid choice if you’re looking for somewhere a bit more relaxing to stay.
Source: google.com
I went here for a spa day and massage. The spa facilities are perfectly adequate for the price but the massage was very very good. I will definitely be returning!
Source: google.com
Stayed here a few times for work now - never had an issue - rooms are very nice, and have Nespresso machines in, and the beds are good quality, and the breakfast is lovely.
Source: google.com
After a long journey, it was lovely to receive such a warm welcome from Julia when I arrived - a lovely first impression of this hotel. Really comfortable room with great amenities - looking forward to returning again soon.
Source: google.com
I have been staying at this particular Mercure for a few weeks now, and I cannot thank Neil and his team enough. Neil, the evening manager, has truly made the difference between a good stay and a great stay. His particular attention to supporting me and others has made our time here excellent. A huge thank you to Neil and the Mercure team for such wonderful hospitality!
Source: google.com
We had a wonderful stay at this hotel and would highly recommend it to anyone looking for a great experience.
A special mention must go to Julia at the reception desk — she was absolutely outstanding. From the moment we arrived, she made us feel genuinely welcome. She was professional, friendly, and went out of her way to help us with every question we had. It's rare to find someone so dedicated to making guests feel at home.
A special mention must go to Julia at the reception desk — she was absolutely outstanding. From the moment we arrived, she made us feel genuinely welcome. She was professional, friendly, and went out of her way to help us with every question we had. It's rare to find someone so dedicated to making guests feel at home.
Source: google.com
What a fantastic stay. Arrived at the hotel to find we had been upgraded for International Women's Day by Sarah and Emily in Reservations ( a lovely welcome card in the room also) Had a lovely swim in the pool and enjoyed a couple of drinks before a relaxing night in. Will definitely be back.
Source: google.com
Came as part of our sister circle group for a day of spa treatments and food. I had an amazing shoulder abs back massage with hit stone treatment and it was was simply soooo relaxing. Food was lovely and as a group we had a most enjoyable day. Staff in both the spa and restaurant were so friendly and accommodating. Would definitely recommend
Source: google.com
Great hotel and excellent service. I had a very pleasant surprise at the reception – Julia assisted me with full dedication and professionalism. She’s a wonderful girl! 😊 Małgosia z 213
Source: google.com
Thank you for the wonderful reception and warm welcome from the staff member Julia at the Mercure Hotel. She is a dedicated, highly professional, and very kind employee. Well done! 👏
Source: google.com
Just enjoyed a stay here for an event and loved it. Such a nice getaway in the countryside. The spa is great, but the staff is what makes this hotel shine. Aziz and Lenny the wait staff are unbelievably kind. Sean the chef was awesome and the food is really fantastic 😍
Source: google.com
I love it
Source: google.com
Had a lovely spa day was my birthday and there was 3 of us, the staff were lovely , the treatment I had was tailored to my needs by the lovely Aleshia, she was so attentive and caring!
The swimming pool was just the right temperature and sauna and steam rooms were good!
The only disappointment was the afternoon tea, it had too much sweet things for me and sandwiches were not really good!
We were hungry and did eat most of it, as it was at 1.30 pm after having booked in at 10 am and had all treatments visited sauna and steam rooms, couldn’t use pool till later! Would have chosen a different meal imo!
But overall was ok!
The swimming pool was just the right temperature and sauna and steam rooms were good!
The only disappointment was the afternoon tea, it had too much sweet things for me and sandwiches were not really good!
We were hungry and did eat most of it, as it was at 1.30 pm after having booked in at 10 am and had all treatments visited sauna and steam rooms, couldn’t use pool till later! Would have chosen a different meal imo!
But overall was ok!
Source: google.com
Came for a spa day and it didn't disappoint! I had a facial and my husband had a massage and both treatments were fantastic - thank you to the two Sarahs! Nice pool and thermal area. We had a lovely day here, thank you!
Source: google.com
An excellent Hotel, really enjoyed the facilities, the newly renovated rooms are fabulous. Stephen was brilliant and we really had a great time. The room service was brilliant and the spa and pool are out of this world. Fabulous value and an often overlooked gem! Will be back very soon.
Source: google.com
