Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Lovely hotel, restaurant & spa
Source: google.com
My stay at the Dunkenhalgh Hotel and Spa was truly exceptional from start to finish, and I am more than happy to give this wonderful hotel a full five-star rating. The setting was peaceful, the atmosphere relaxing, and every part of the hotel felt beautifully maintained and thoughtfully designed to create a memorable experience. The spa facilities were calming and luxurious, and the overall environment made it easy to unwind.
However, what truly elevated my stay and made it unforgettable was meeting Arica, a remarkable 20-year-old staff member whose customer service is genuinely beyond words. From the moment I arrived, she welcomed me with a warm smile and a level of kindness, attentiveness, and professionalism that immediately set her apart. Arica has a natural ability to make guests feel comfortable, valued, and appreciated. She went above and beyond in every interaction, ensuring every detail was perfect and offering help with genuine care.
It is rare to come across someone so dedicated, enthusiastic, and naturally gifted in hospitality. Arica is a real credit to the Dunkenhalgh Hotel and Spa, and meeting her made my stay even more special. I highly recommend this hotel to anyone seeking exceptional service and a truly memorable experience.
However, what truly elevated my stay and made it unforgettable was meeting Arica, a remarkable 20-year-old staff member whose customer service is genuinely beyond words. From the moment I arrived, she welcomed me with a warm smile and a level of kindness, attentiveness, and professionalism that immediately set her apart. Arica has a natural ability to make guests feel comfortable, valued, and appreciated. She went above and beyond in every interaction, ensuring every detail was perfect and offering help with genuine care.
It is rare to come across someone so dedicated, enthusiastic, and naturally gifted in hospitality. Arica is a real credit to the Dunkenhalgh Hotel and Spa, and meeting her made my stay even more special. I highly recommend this hotel to anyone seeking exceptional service and a truly memorable experience.
Source: google.com
My stay at the Dunkenhalgh Hotel and Spa was truly wonderful, and I’m delighted to give it five stars. The hotel itself was beautiful and relaxing, but the highlight of my visit was meeting Arica, a lovely 20-year-old staff member whose customer service is beyond words. She greeted me with genuine warmth, kindness, and professionalism that made my experience unforgettable. Arica went above and beyond in every way. I highly recommend this hotel for its exceptional staff and atmosphere.
Source: google.com
My recent stay at the Dunkenhalgh Hotel and Spa was nothing short of exceptional, and I am delighted to give it a full five stars. The atmosphere was relaxing, the facilities were immaculate, and every detail of the experience felt thoughtfully designed. However, what truly made my visit unforgettable was meeting Arica, a 20-year-old staff member whose customer service was beyond words. From the moment I arrived, she greeted me with a warm, genuine smile and an effortless professionalism that instantly made me feel welcome. Arica went above and beyond in every interaction—attentive, kind, and incredibly dedicated to ensuring guests had the best possible experience. Her ability to balance friendliness with outstanding efficiency is remarkable, and she is a true credit to the hotel. Thanks to her exceptional service and the hotel’s beautiful setting, my stay was truly memorable. I can’t wait to return.
Source: google.com
Arica on reception was so warm friendly and welcoming.
Source: google.com
Stayed for 2 night was lovely.
Arica was very helpful and made my stay a lot more pleasant.
Overall lovely place and Arica definetly deserves a promotion
Arica was very helpful and made my stay a lot more pleasant.
Overall lovely place and Arica definetly deserves a promotion
Source: google.com
Really enjoyed our recent spa weekend - excellent dinner and breakfast, clean and comfy room (we were upgraded!) And a lovely massage and spa experience. Only thing is it's quite close to a big road so was quite loud, but very easy to get to from the motorway! We'll be back!
Source: google.com
We went for the boogie bingo Christmas party as a works party
I'm sorry but the food was horrible. The entertainment's okay? But the best think about it was the rest of my colleagues. Great to have a night out with them
I'm sorry but the food was horrible. The entertainment's okay? But the best think about it was the rest of my colleagues. Great to have a night out with them
Source: google.com
First time visiting here and would highly recommend it. Stephen’s customer service was outstanding
Source: google.com
I was stuck in a booking issue and after a tremendously exhausting back and forth conversation with the 3rd party company i managed to contact Demi. She was brilliant, sorted my issue out in seconds and saved me a lot of money. I could not thank her more for her help. I was close to cancelling my bookings until i got through to Demi and I hope the spa is happy that she was so lovely i decided to keep the booking!
Source: google.com
Lovely stay from start to finish! Staff are outstanding. We stayed for one night 29/11/25 for my birthday and got a complimentary room upgrade and discount on drinks. The hotel had been decorated head to toe for Christmas which was lovely! Will definitely be going back.
Source: google.com
Great meal in restaurant. New menu, has yo be tried.
Source: google.com
We have just been for a couples spa day! This was one of the best spa experiences iv had.
The welcome from the wonder full reception was the perfect start.
All our dietary requirements where met for the afternoon tea, the pool was clean and not to busy, now the treatments….. Sarah C is incredible…. My facial with head massage was utterly brilliant! My partner had a wonderful back neck and shoulder with Mia he added the best massage he has had and we frequently go to spas so highly recommended.
We will be back every month now.
The welcome from the wonder full reception was the perfect start.
All our dietary requirements where met for the afternoon tea, the pool was clean and not to busy, now the treatments….. Sarah C is incredible…. My facial with head massage was utterly brilliant! My partner had a wonderful back neck and shoulder with Mia he added the best massage he has had and we frequently go to spas so highly recommended.
We will be back every month now.
Source: google.com
Demi Montague in the spa was absolutely amazing, ill return just for her service. Thanks Demi x
Source: google.com
Wonderful accommodation, very friendly staff
All of our expectations were fulfilled! Would definitely stay again.
All of our expectations were fulfilled! Would definitely stay again.
Source: google.com
Very pleasant place to stay all the staff are very friendly and eager to help, the pool and gym and spa add to the comfort of staying there
Source: google.com
Beautiful historical building. Well run, with friendly and helpful staff.
Very good venue for a wedding / large party.
Very good venue for a wedding / large party.
Source: google.com
Had a 3 day stay with Spa treatment every day. The hotel is based in a renovated country house. It's a beautiful building and retains a lot of original features.
There are some areas of the building which need some touch ups, but these are only cosmetic and only in transit areas while moving around the hotel.
I was put in room 701....it is quite the walk from everything! Seriously it's the furthest room from the reception and also the restaurant and spa. It might be something to think about if you have mobility problems.
The restaurant was good, breakfast is buffet style and the quality was superb. I only ate there one night, because I wanted to try some local restaurants, but the food they served was excellent.
The spa experience is not something I have ever done before, but all the staff were great, and honestly felt so good after it. I didn't use the gym or sauna, but did try the pool and attached whirlpool. I don't swim often, but when I do I want to swim. The pool is maybe 15m long and has only lane separated for swimming. It was nice to sit in the water, but I would prefer a proper pool to swim in.
I would definitely return. Loved it here
There are some areas of the building which need some touch ups, but these are only cosmetic and only in transit areas while moving around the hotel.
I was put in room 701....it is quite the walk from everything! Seriously it's the furthest room from the reception and also the restaurant and spa. It might be something to think about if you have mobility problems.
The restaurant was good, breakfast is buffet style and the quality was superb. I only ate there one night, because I wanted to try some local restaurants, but the food they served was excellent.
The spa experience is not something I have ever done before, but all the staff were great, and honestly felt so good after it. I didn't use the gym or sauna, but did try the pool and attached whirlpool. I don't swim often, but when I do I want to swim. The pool is maybe 15m long and has only lane separated for swimming. It was nice to sit in the water, but I would prefer a proper pool to swim in.
I would definitely return. Loved it here
Source: google.com
Just used this hotel as part of a weekend trip on the pendle witches 🧙 experience with hainted happenings
Very good food very friendly staff
Specially the breakfast staff
All made us feel welcome 🤗
Very good food very friendly staff
Specially the breakfast staff
All made us feel welcome 🤗
Source: google.com
Clean rooms, friendly and helpful staff. Found the restaurant menu limited so ate elsewhere, Stayed for breakfast though that was good. Nice hotel though and will stay again
Source: google.com
Today my friend and I popped in for a coffee before my friend played the last post in Rishton. We met the lovely waitress Ursula. She couldn't have been more helpful. We then went back for lunch and discovered that she was 78 yrs old and also had another job. She said she didn't need to work but wanted to. What an inspirational women she was. A pleasure to have met you Ursula. Maggie and Mo x
Source: google.com
Everyone was so welcoming and made my stay really special. Highly recommended. The food in the restaurant is incredible.
Source: google.com
Brilliant little spa, the receptionist was lovely and friendly, showed us where everything was and explained where the treatment rooms were and got us a drink. The pool is quaint but relaxing and has a jacuzzi. The steam rooms were brilliant especially the aromatherapy and vapour ones. There are 2 cold showers if you're brave enough and a few extra saunas. There seemed to be a few blocked off in this room which would've been awesome to try as the available ones filled up quickly. The afternoon tea was tasty, thw finger sandwiches were awesome. Later we went for our treatments and I had my session with Stacy, she was amazing and I went home feeling pampered. All round a brilliant spa with everything you need for a relaxing day.
Source: google.com
I can't comment on the rooms as we didn't stay over. But the spa staff were so lovely and friendly. They fit us in for treatments at such short notice. They were so helpful and accommodating. The treatments were wonderful and the pool and thermal suite was lovely. Such a wonderful experience. We also had lunch in the spa and it was delicious. Definitely recommend visiting here. We will stay over next.
Source: google.com
Lovely hotel. Customer service was outstanding, every single staff member went out of their way to chat to us, or say hello. Special mention to the young lady on reception Arica, she was very chatty and helpful. I don’t think I’ve ever stayed somewhere where the staff were so lovely. Evening meal food was delicious. Lancashire hot pot meal was amazing. Great twist to the hot pot. Hotel is a bit of a maze but you soon get your bearings. Spa facilities good. We had a treatment , mine was just ok but my friend said hers was great.
Source: google.com
