Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Really nice Hotel, the rooms are really nice especially the renovated ones. I had a really great break, the pool was fantastic and the spa area with the steam rooms was even better than I had expected. Stephen was great.
Source: google.com
Positives – spacious rooms and excellent facilities. We especially loved the spa, particularly the pool, jacuzzi, steam room, and sauna — exactly what we needed to start the new year feeling refreshed. The room was spotless, large, and very comfortable. It was also beautifully decorated as a surprise for our anniversary, which made our stay feel extra special.
Negatives – only two small drawbacks. The bed was made up of two singles zipped together to form a king, and the toppers kept separating. The other issue was that the spa is located in a separate building, requiring a bit of a walk and feeling slightly maze-like to get to. Also worth noting: additional robes and slippers aren’t provided, so keep yours with you until you’re finished at the spa. Towels, however, are unlimited.
Overall – 9.5/10. A fantastic stay with plenty of nearby dining options, 24-hour reception support, comfortable rooms, and great spa facilities.
Negatives – only two small drawbacks. The bed was made up of two singles zipped together to form a king, and the toppers kept separating. The other issue was that the spa is located in a separate building, requiring a bit of a walk and feeling slightly maze-like to get to. Also worth noting: additional robes and slippers aren’t provided, so keep yours with you until you’re finished at the spa. Towels, however, are unlimited.
Overall – 9.5/10. A fantastic stay with plenty of nearby dining options, 24-hour reception support, comfortable rooms, and great spa facilities.
Source: google.com
Semoyal has been extremely helpful with our visit. Thank you very much!
Source: google.com
Nice hotel, bit dated. Food was good. Service was good. Julia was very helpful on the front desk.
Source: google.com
I stayed in the hotel for 3 days and really enjoyed it. My check in and check out was competed by Julia in the reception and she was so kind and friendly, very profesional. The room was lovely, big and warm. The food in the restaurant was so fresh and delicicious. I highly recommend staying in this hotel.
Source: google.com
Amazing service! Great rooms and friendly staff. Sem checked us in at the desk and was very friendly and useful!
Source: google.com
Stayed for the first time in a while in on the the recently refurbished rooms. Nice. Warm welcome from Julia on reception!
Source: google.com
Stayed in this hotel multiple times now and have never had any complaints. Wonderful hotel and very friendly staff. Special shout out to Julia on reception for making sure everything was sorted for my stay. Thanks again, I’ll definitely be returning again soon.
Source: google.com
Lovely hotel and reception staff are amazing Chuti, Semoyal thank you.
Source: google.com
Puritans an amazing manager
Source: google.com
Staying here every January for a week and great value for money. Julia at reception has been very helpful as always!
Source: google.com
Julia onthe reception was so helpful. A credit tomorrow pal
Any
Any
Source: google.com
I had a fantastic break at this lovely hotel. We stayed in one of the newly renovated rooms, which was beautifully done and very comfortable. The facilities were a massive highlight for me—the pool is fantastic, and the spa area with the steam rooms completely exceeded my expectations. I also want to give a special shoutout to Stephen, who provided brilliant service and made our stay even better. Highly recommend!
Source: google.com
Mark on nights was so accommodating and welcoming! He really made our night telling us about the history of the building and letting us look around while he worked different rooms. Liam on the bar was also very lovely and friendly, we couldn't have asked to have felt more welcome! Thank you both!!!
Source: google.com
Came for a spa day - Samantha the therapist was 5* she deserves a reward, magic hands and exceeded expectations.
Source: google.com
Purchased a day pass for the Spa.
The staff were very helpful, the Thermal Rooms (sauna and steam rooms) were good. The pool however was freezing! This did unfortunately spoil the day. There was a jacuzzi too, however this was attached to the pool, and therefore also freezing. There was a sign on entry regarding the temperature of the pool, and that it is "under investigation". However, there was no warning of this when booking, which is disappointing.
Otherwise, a really lovely Spa, if the temperature on the pool was fixed I would revisit again.
The staff were very helpful, the Thermal Rooms (sauna and steam rooms) were good. The pool however was freezing! This did unfortunately spoil the day. There was a jacuzzi too, however this was attached to the pool, and therefore also freezing. There was a sign on entry regarding the temperature of the pool, and that it is "under investigation". However, there was no warning of this when booking, which is disappointing.
Otherwise, a really lovely Spa, if the temperature on the pool was fixed I would revisit again.
Source: google.com
great service, thank you.
Source: google.com
We stayed at the Mercure Dunkenhalgh Hotel & Spa this weekend and would rate it 3 out of 5.
First impressions weren’t great due to confusing car park signs stating £10 for 24 hours for hotel guests, which hadn’t been mentioned when booking. However when entering our car reg into the touch screens at reception it said parking was free. Clearer signage would avoid that initial frustration. Check-in was also a little slow at first.
Our courtyard-style room (separate from the main building) was clean and had everything we needed. Unfortunately, we didn’t sleep well. The roller blind fell down during the night and couldn’t be reattached, so courtyard lights shone into the room all night. The pillows were very firm, the bed was two singles pushed together, and there was some radiator noise clicking in the morning.
The spa facilities themselves are nice. Unfortunately the robes had run out for my husband & it was quite busy, with most loungers reserved by towels, and around an hour before closing a sleep and wellness session began setting up while guests were still using the pool. The organiser repeatedly came through with large boxes, left doors open letting cold air in, inflated around 10 lilos and moved equipment around us. Although apologetic, the noise and disruption took away from what should have been a calm atmosphere, specially being valentine’s evening so we left earlier than planned.
Breakfast was good, with a nice cooked selection and fresh fruit, and we appreciated being able to use the spa again before checkout. However, due to the spa disruption, confusing parking signage and poor night’s sleep, we likely wouldn’t return.
First impressions weren’t great due to confusing car park signs stating £10 for 24 hours for hotel guests, which hadn’t been mentioned when booking. However when entering our car reg into the touch screens at reception it said parking was free. Clearer signage would avoid that initial frustration. Check-in was also a little slow at first.
Our courtyard-style room (separate from the main building) was clean and had everything we needed. Unfortunately, we didn’t sleep well. The roller blind fell down during the night and couldn’t be reattached, so courtyard lights shone into the room all night. The pillows were very firm, the bed was two singles pushed together, and there was some radiator noise clicking in the morning.
The spa facilities themselves are nice. Unfortunately the robes had run out for my husband & it was quite busy, with most loungers reserved by towels, and around an hour before closing a sleep and wellness session began setting up while guests were still using the pool. The organiser repeatedly came through with large boxes, left doors open letting cold air in, inflated around 10 lilos and moved equipment around us. Although apologetic, the noise and disruption took away from what should have been a calm atmosphere, specially being valentine’s evening so we left earlier than planned.
Breakfast was good, with a nice cooked selection and fresh fruit, and we appreciated being able to use the spa again before checkout. However, due to the spa disruption, confusing parking signage and poor night’s sleep, we likely wouldn’t return.
Source: google.com
Lovely staff. Great meals breakfast and dinner was worth it. See you soon
Thanks Priya and Arika for great welcome
Thanks Priya and Arika for great welcome
Source: google.com
Sophia serving at night at the restaurant was amazing
Source: google.com
Sofia in the restaurant was amazing, she had amazing customer service and went above and beyond for us, thank you Sofia
Source: google.com
It may have been raining and cold, but an exceptionally warm and friendly welcome from Julia at reception set the tone for a comfortable stay.
Source: google.com
We had a lovely stay at the Mercure Blackburn with my partner, our son, and myself, and I honestly couldn’t fault a single thing. We stayed in a double room which was spotless and so well presented.
On arrival, Sam greeted us and provided a really helpful welcome information guide that covered absolutely everything you’d need to know, including children’s pool times and even a WhatsApp contact number. Any questions I had were answered within 5 minutes of messaging, which was amazing service.
In the morning, Arica and Julia were so helpful and kindly directed me to the spa and honestly it was fantastic! Great for the kids & the spa is fantastic for the adults ! Such a relaxing experience.
This really is a hotel for everyone. Every member of staff we came across was friendly, welcoming, and genuinely lovely. We always love staying here and will 100% be coming back again.
Thank you so much! 💖
On arrival, Sam greeted us and provided a really helpful welcome information guide that covered absolutely everything you’d need to know, including children’s pool times and even a WhatsApp contact number. Any questions I had were answered within 5 minutes of messaging, which was amazing service.
In the morning, Arica and Julia were so helpful and kindly directed me to the spa and honestly it was fantastic! Great for the kids & the spa is fantastic for the adults ! Such a relaxing experience.
This really is a hotel for everyone. Every member of staff we came across was friendly, welcoming, and genuinely lovely. We always love staying here and will 100% be coming back again.
Thank you so much! 💖
Source: google.com
What a fantastic hotel. On arrival, the staff made us feel very welcome. The food was outstanding, the rooms cleaned to a very high standard. I also want to point out that Aziz provided a fantastic service, remembering things about us. This made our stay extra special. We won’t hesitate to book again when in the area. Thank you.
Source: google.com
Great little hidden gem in the area!
I had a place to stay for business needs and it offers a very good experience for my stay.
It has good reception service, good rooms food and gyms.
Gyms is incredible great, complimentary to hotel guest, comprehensive gym equipment and clean and safe environment.
Service is nice with the room service, room cleaning is great everyday as well. Reception service is top notch, they are always with smile and happy to answer any question and help. Thank you Julia to help me check in and answer my room service call when I needed. She is always with her big smile and being helpful and make sure I have a pleasant stay.
Breakfast is decent, lots of food options. Bar is alright, food is 6/10 not perfect but the vibe is good.
I had a place to stay for business needs and it offers a very good experience for my stay.
It has good reception service, good rooms food and gyms.
Gyms is incredible great, complimentary to hotel guest, comprehensive gym equipment and clean and safe environment.
Service is nice with the room service, room cleaning is great everyday as well. Reception service is top notch, they are always with smile and happy to answer any question and help. Thank you Julia to help me check in and answer my room service call when I needed. She is always with her big smile and being helpful and make sure I have a pleasant stay.
Breakfast is decent, lots of food options. Bar is alright, food is 6/10 not perfect but the vibe is good.
Source: google.com
