Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Mark was wonderful, he was attentive and had amazing communication skills. He was courteous and helpful.
Source: google.com
We stayed here as part of a coach holiday. Nice place, staff were helpful and friendly. The food was really good, both breakfast (buffet style) and dinner with a good choice of 3 starters, 3 mains and 3 desserts each of our 4 nights. Wouldn't hesitate to stay again.
Source: google.com
Outstanding. Great location we were there for a conference. I have to mention Aziz, excellent service, very helpful and attentive.
Source: google.com
Thanks Julia for the quality of your services
Source: google.com
Awesome check in service from Chuti. Thank you for organising my items with your colleagues. Great Reception and supporting staff here at Mercure!
Source: google.com
As part of a coach party we were treated excellently despite the hotel catering for several marriage and business events. The head waiter and a lovely slim waitress in particular made the party very welcome. The ground floor room was spacious with good walk in shower.
Source: tripadvisor.co.uk
Attended a business event once again last week, hotel looks stunning from the outside and is a great location; looks a little tired inside in some areas, on this occasion the food was absolutely amazing, hot, fresh well presented, and hopefully this is the future after a few average visits over the years, well done team Dunkenhalgh Hotel..
Source: google.com
I would like to leave a review for an exceptional young holiday whilst I was on holiday with Angela Holidays 10th to 15th June.
Courtney Amanda Mia
She was ex exceptional in her job, nothing was too much trouble, very polite organised and new what she was doing, with a sense of humour.
I wish her well for the future.
Courtney Amanda Mia
She was ex exceptional in her job, nothing was too much trouble, very polite organised and new what she was doing, with a sense of humour.
I wish her well for the future.
Source: tripadvisor.co.uk
Excellent from start to finish, the staff made our anniversary so special 💙 every staff member are a credit to your hotel, definitely coming back.
Source: google.com
Bonnie was very friendly and helpful from checking in for the spa to the end of the day, very polite and bubbly character
Afternoon tea was lovely
Facilities were clean and great
Lovely experince
Would visit again
Afternoon tea was lovely
Facilities were clean and great
Lovely experince
Would visit again
Source: google.com
Came today with my little sister for the princess afternoon tea. There was a lovely gentleman called Aziz, he was super helpful. My sister has autism and struggles with foods so couldn’t cope with the cheese and ham sandwiches. Aziz came to check everything was okay and when I explained about her autism and how she was struggling with the food, Aziz couldn’t help enough. I requested a jam sandwich for her and was told “of course, whatever she wants to eat” and was even given option of types of bread for her!! The lad behind bar in the pendle suite was lovely, also super helpful. I believe he was called Oliver.
Source: google.com
Wonderful weekend special thanks to Eden, kelsie,Courtney who served us our meal great energy keep up the fab work and thanks to the wonderful bar staff mal kayden and kaleb, will definitely be back soon
Source: google.com
I have stayed at this hotel three times now and thoroughly enjoyed my time there. Rooms are very clean and well equipped, breakfast is great and all the staff that I have met there are very helpful and polite and friendly. Great place to stay.
Source: google.com
I couldn't genuinely give a review on the rooms, as I didn't stay over. However, we had a spa day with treatments. The hot stone massage (back, neck and shoulders etc) which also included foot and leg scrub, head, neck shoulders and scalp massage was the best I have ever had. Masseuse was called Sarah for anybody wishing to book the same one. Thank you. Feeling ultra relaxed now!
Source: google.com
Arrived after a harrowing night . Sat down in comfy chair pot of tea ordered free juice supplied. Afternoon tea pre ordered but staff member double checked went to recovery room to calm down prior to treatnent heaven. Finally treatment time i never want to go home Alisha was spa angel thank you so much 5 stars. next time will look for an offer to stay overnight thank you team
Source: tripadvisor.co.uk
Nice hotel run by a great team. Nothing is to much trouble. Thank you Sara and her team in the restaurant for sorting out our dining party.
Special mention for Lilly for her amazing customer service skills and her great personality.
Special mention for Lilly for her amazing customer service skills and her great personality.
Source: tripadvisor.co.uk
Absolutely stunning Loved it.
Source: google.com
Completed a 40mins ishga scrub with Alisha snd it was phenomenal, she was gentle and left my skin feeling great, she also performed a scalp massage encouraging blood flow and i feel like a new man
Source: tripadvisor.co.uk
Great food and service, rooms are ok. Could do with some attention in maintenance but won't stop me going back
Source: google.com
Another comfortable overnight stay.
Only complaint is orderrd the grilled chicken breast from the Grill Menu. In the past this has comprised a grilled chicken breast served with fries , mushroom and tomatoes. What we were served was a chicken suupreme with herby mashed potatoes and creamed vegetables. When we queried this we were told fries etc only came with steaks.
The dish was extremely tasty but the menu should be amended to mske clear what is being served. Also we might have had an allergy.
Please update menu.
Only complaint is orderrd the grilled chicken breast from the Grill Menu. In the past this has comprised a grilled chicken breast served with fries , mushroom and tomatoes. What we were served was a chicken suupreme with herby mashed potatoes and creamed vegetables. When we queried this we were told fries etc only came with steaks.
The dish was extremely tasty but the menu should be amended to mske clear what is being served. Also we might have had an allergy.
Please update menu.
Source: google.com
We all had a lovely time during our visit. The staff were very welcoming but we would like to give a special mention to Courtney. She was amazing on the tours!
Source: tripadvisor.co.uk
I had a lovely day in the spa and my massage by the lovely Alysha was amazing. My room was gorgeous with the nespresso coffee machine and the lovely welcome message from the housekeeping team. The rainfall showers are soooo good and I felt refreshed for my evening in the cameo bar where I was looked after by the lovely Oliver and Liam. The steak was spot on and made exactly how I like it. My son Caleb who works behind the bar helped to arrange a lovely evening for me and I felt so well looked after by everyone. After a good nights sleep in a comfortable bed I had a swim, sauna and steam and was then well looked after in the cameo restaurant when I had my breakfast. Thankyou so much to everyone. Can't wait to stay again 😊
Source: tripadvisor.co.uk
Dunkenhalgh spa day was amazing I had the back shoulder and head massage performed by Sarah-Louise and was absolutely fantastic. Very relaxing experience throughout the day. The afternoon tea was lovely and fresh, the staff were very friendly and helpful. I will definitely be back.😊 Thank you.
Lisa treen.
Lisa treen.
Source: tripadvisor.co.uk
Nice hotel, good location. Great big rooms in the courtyard area. Service in the bar could be a bit better and possibly the worst wifi I have encountered. Travelling for work and unable to carry out basic tasks using the terrible connection, barely enough to receive emails
Source: google.com
A superb hotel which exceeded expectations. A lovely room (we were upgraded to an executive room) with lovely facilities including an excellent shower; fabulous food for breakfast and dinner; lovely sitting areas and a brilliant spa; excellent spa treatments; amazing staff, in reception, the bars, the restaurant and the spa-everyone was pleasant, friendly and couldn’t have tried harder to make our stay for my mum’s birthday perfect. Will definitely stay again. Thank you particularly to Sara, Carla and smiley Amanda in the restaurant who were all awesome
Source: google.com
