Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
I love this hotel and spa. It's a little dated but that's part of the charm.
Source: google.com
Lovely grounds and spa afternoon tea is fantastic
Source: google.com
We were booked here for an afternoon tea, spa, and massage, something to look forward to. We were seated with a drink, but 5 minutes later, we were told by the male waiter that there was going to be quite a wait and would we like to get changed first into robes. We said no because, as you would, dressed for the occasion. So we sat there longer, wondering why we had a wait when we was booked in, and 4 tables still available. After a while this couple who arrived after us was ask to come to a table, we were wound up at this point, I got up and went to the bar and ask why we were still waiting when we arrived before that couple. She didn't know what the problem was! she called over to the guy at the restaurant reception, 'What was the problem?' he just said that there was a delay. Anyway she sat us down at the already available table, she brought our coffee and afternoon tea, cakes and sandwiches straight away, these were the ones were preordered, because my wife does not eat beef, only to find they had been sitting there because they were dried out. We were very dissatisfied by the service here. It spoilt the day. The spa and the massage were good. This one man spoilt the feeling of the day completely. He works there every day and probably takes it for granted guest looking forward to their day out. This is the second time the dunkenhalgh has let us down when we came for a stay and spa and had to change rooms and the only thing available in the spa was the pool because that's when the spa was being done up, but they didn't inform us and no apologises were made. Lovely place, but the service is letting it down. At this moment, we will not be recommending this place.
Source: google.com
Lovely hotel bit of a disappointed arrival but was compensated by the manager matradee was lovely, some staff could do with being a bit happier and more attentive to guests.
Source: google.com
Had a lovely spa day with afternoon tea. Staff were lovely and the treatments we had were so relaxing.
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Wonderful food. Great place to attend a conference
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Amazing Spa experience
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Attended a wedding here. Food was great.
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Brilliant afternoon staff lovely friendly afternoon tea was excellent my granddaughter had a lovely birthday 🎂
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Good over night stay &evening dinner
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Had spa day. Back massage with facial by Stacey. Amazing service and treatment. Definitely reccomend.
Source: google.com
A great venue for special occasions
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Meal not as good as usual. Beef very gricely. Not very impressed this time.
Source: google.com
All staff very welcome and nice people can't do enough for you 😀
Source: google.com
Lovely hotel and great venue for New Year's Eve party!
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New year party. Very average.
Source: google.com
We went for Christmas lunch, we got there, we were shown to the eating area and stood waiting for ages, while someone with the ability to speak ask who we were , then this person, who had no customer service experience led us to our table pointed it out and said nothing, the Chinese lady came to our table , didn't speak put bread rolls down and left , the food was ok, not worth the £200 paid, staff were ok, ( these that were interested and interacted) would I book again, I'm sorry no .
Source: google.com
Clean room. Clean taps
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Very nice stay.
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Easy to get to location and great food at the boxing event
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We attended a funeral wake at the Dunkenhaulgh Hotel , along with 200+ others. On arrival ,the room was freezing cold , the heaters hadnt been turned on. It was -2 degrees outside . Everybody at the wake were sat with hats scarfs and coats on. The staff were very helpful behind the bar and tried their best to keep some warmth in. The beef hotpot on offer was very nice too. The only complaint was the room was coldfrom start to finish.
Source: google.com
A lovely place, there for a works away day ,function rooms nice but a bit tired, toilets not decorated well ,very sloppy work,needs some TLC, but great staff and food was excellent
Source: google.com
Lovely place, spa is ok, pool
Could be warmer, check in fine, restaurant worker dont have a clue what hospitality, customer are service or manners. Dont have the pizza its worse than netto’s
Could be warmer, check in fine, restaurant worker dont have a clue what hospitality, customer are service or manners. Dont have the pizza its worse than netto’s
Source: google.com
Found a fantastic spa deal to stay here on a Sunday night. Room was lovely, newly refurbished, clean and very comfy bed. Spa was enjoyable, although the pool/jacuzzi was cold!! The Cameo bar and restaurant were also recently refurbished and menu was lovely. Food was delicious but service was very slow. All staff were lovely and helpful and the building is beautiful! We'd definitely stay here again.
Source: google.com
Only came for an awards evening, so I didn't use a room, staff were exceptionally polite and very helpful thank you
Source: google.com
