The staff are great . The spa facilities and gym is fantastic. I stayed over last weekend and the room was excellent and can't fault the food .
Overall the place is brilliant.

Enjoyed a little spa break with a friend and had a lovely time. The rooms were nice, food was delicious and Spa facilities were very nice indeed. The staff were outstanding and couldn't do enough to help.

I only had a brief visit here, though lovely big character rooms, very good service, nice gardens

I have been a returning customer for the last 7 years and have a strong fondness of this beautiful place.
My most recent review isn't so great as I'd like it to have been but I would think that overall my review is good and shouldn't deter people from staying here.
Unfortunately during this stay it was primarily the maintenance team and management that tainted our experience.
Upon entering our room, we quickly realised none of the lights worked. Speaking as an electrician I can confirm that this is because the 3 switches for them had been wired incorrectly. This must be done by a competent electrician who knows what they are doing. Whoever wired room 69, clearly didn't know what they were doing.
Ultimately this fault was not rectified during our 3 night stay.
Additionally the toilet seat wasn't attached on one side and again this was not rectified for the duriation of our stay, despite 3 managers being involved in our complaint. We were only offered a change of room on the 3rd time of raising it on our last night, which we decided was more inconvenient than making do as we were for just a few more hours.
We were also very let down by the quality of cleaning of the bathroom this time. Long clumps of hair were still on the wall and in the plug hole. Also the shower hose was absolutely disgusting. It was black with grime that came off in our hands when we touched it. This was very unpleasant.
Thankfully the shower hose, was something that was quickly rectified morales immediately.
Now the 3 managers we spoke with were polite, apologetic and did try to put things right. However, apart from the hose, nothing was done.
Beyond these issues with our room, we were sad to see more of the spa facilities removed, including rooms they actually use in their advertising. The mens changing rooms were in a poor state, towel hooks broke, door handles snapped off, 3 showers not working properly out of 6 (only 1 sign posted), lots of the grout and sealant was mouldy and or broken/missing.
A significant amount of TLC needed here.
Okay, that is the moan over now for the good parts...
The front line reception staff and especially a mention for the usual gentleman hosting Breakfast (I think his name is Aziz - he has been there for 20 years I think now), they are all lovely, genuinely caring people and I belive they take pride in their work and Dunkenhalgh.
The gymnasium is fantastically equipped and if you want a hotel with a good gym, you won't be displeased with this as a great choice. It is clean, well kept and comprehensive.
The Spa, although no longer as wondeful as it once was, it is still a beautiful edition at a limited extra cost 2 steam rooms, a sauna and cool down room. They were clean and in good condition. We also appreciated the temperature of the main pool as it wasn't uncomfortably cold as we often find in other places.
The restaurant and bar offer a good compliment of drinks and food and as you may expect, at a premium hotel price hike. The food quality was good and presented well. It would have been good to have a room service menu in the room though.
Breakfast was very good. A great range, a good toaster (yes these thing make a difference, belive me) and good units for distribution of the jams and spreads. Eggs were made fresh and with haste and the additional little things like intercontinental meats, cheeses and melons etc add a more quality touch to the meal.
£16.50 per person was acceptable for the wide spread and good quality. Again the host was a friendly reminder of good customer service here.
During our stay there was a car show over the weekend so the hotel was busy and car park full. This didn't negatively impact our stay apart from the small headache of searching for a suitable car park space as more than half of it was covered in show cars.
There may be a further update to this review as we are still waiting for the management team to put it right for the problems we experienced during our stay. We feel that the approach so far has been lacking the right level of remedy.

Love love love

I had the pleasure of staying at this hotel for several days. I brought a group of 30 people.
The hotel was almost full, but the staff amazed me with their efficiency, understanding, and patience. Priya and Semoyad, in particular, were very helpful. The same was true of the hotel restaurant. Under the management of Ms. Edwin, Sara, and Mr. Aziz, everything was top-notch.
The food was very tasty and served on time.
A very pleasant stay.
Thank you to all the staff.
Coach Driver

L'endroit est de toute beauté dans la campagne anglaise, la chambre très belle et le personnel gentil et professionnel

Wonderful experience I'd live in the place if I could

Booked a spa day for myself and was a little nervous about going on my own and there was a lovely lady called Ella. She gave me spa guest of the day, really cheered me up and made my day! She was so lovely from start to end and was so kind and caring! Would definitely be going back just because of the customer service is definitely 10/10. A lovely lady also did my treatment and she also was amazing. I would highly recommend this place for a spa day! Amazing 😊

Honest review
I would like to pre-face this with the fact that we arrived as we later found out about 10 minutes after 3 tour busses had booked in so the staff were under high pressure and short staffed.
What went wrong?
We were given the wrong type of room, we had paid for an upgrade to two doubles and meal allowance included, however when we initially checked in we ended up in with 2 singles. Unfortunately when we went to correct this the customer service was not to a good standard.
We raised the error and attitude to a manager to make him aware that something seemed off about one of his members of staff. He was apologetic and made sure we were settled and booked for dinner at 8pm.
When we went for dinner they had made a second mistake with our timings having confirmed our reservation at 8pm we were booked for 8:30pm.
However they had space to seat us and make up for it with a free drink for both of us.
The food during the meal was amazing, flavourful and worth the wait even after a slight error. We would come back to eat here again.
Over all there were errors and it is not the most accessible of venues but they are happy to accommodate you to the best of their abilities.

Amazing experience spa day! Friendly staff from the moment of arrival and offered a drink and a moment to complete a consultation form. There was no rush and when ready staff showed us to the facilities. Spent a couple of hours relaxing in the thermal spa and pool, so chilled we had a snooze on the loungers in the warmth of the sun! Lunch was nice and light and after another chill we went for our treatments (facial and back massage) the girls were amazing and informative about the products, treatments were amazing! Shown to a relaxing lounge before we left. All in all a fabulous experience and we will definitely be back! Thank you!

Second time we have held our AGM at the Dunkenhalgh and again, service was spot on. All staff, especially Jessica, Edwina and Aziz went the extra mile to make sure we were looked after on the night. I’ve been a couple of times before for drinks and a meal, and cannot fault the the service provided. Thanks again for a successful evening.

I enjoyed my 1-night stay at Mercure Blackburn. Staff were friendly and professional to everyone. Special mention to Priya at the reception desk for his hospitality. Rooms were clean and spacious. The gym was well-equipped with free weights, mats, and machines for different types of training (e.g., strength, cardio, core, etc.). I feel the hotel can improve guests' gym experience by installing additional wall mirrors in the weight training areas. That way guests can inspect their form in the mirror when performing strength training exercises.

Very nice room, how ever bathroom light didn’t work, I did ask for someone to fix it while I was out at work, when I came back the only thing that had happened was my phone charger had been unplugged and the bedside lamp plugged back in,
Also second and thrid night wasn’t the best night sleep as could hear the room above me going to the toilet 4+ times a night
Also was advertised as having a pool, which it does but you have to pay £10 each time you use it,
Gym was very nice to use,

Amazing hotel clean, spacious room and great hospitality

Great place. Could have a few more options on the menu. But what they served was well cooked, and presentation A+ room was basic but had everything you would need.

Really nice quiet hotel with spacious room, good facilities and service.

Great hotel, with lovely staff. Well placed for some of the scenic beauties of the Ribble Valley.

Would love to have given the hotel 5 * but the rooms I would say need a lick of paint, that adide the bed and pillows were the most comfortable I've slept on at a hotel. Then leaving yesterday there were a few rain/water leaks in the bar and reception ceilings.... I had a rather soggy bag when I picked it up off the bar floor.
Chloe couldn't be anymore helpful than she was, then finding out it was her 1st day on the bar and looking like she had been left on her own, she did a fantastic job! Ignore the negative comments that were made by a minor group of people.
The food I had in the Cameo restaurant was delicious been a while since I had a steak as nice as it was and it was cooked perfectly.
But watch out its £5 for a bottle of water, not tap water, so felt ripped off there and if you have gammon it's an extra £1.50 for a fried egg on top.

Nice hotel, with a decent spa, and nice walks nearby

A bit tired now but has lovely charm and is a great location.

A day trip to see a car show in the grounds of this stunning hotel and spa.

Really enjoyed our stay, staff were really nice and very helpful.
Would definitely recommend it and return in the future.

Looks amazing as you drive up to the building amazing for prom and wedding photos food and drink good

Lovely hotel in what was a grand house and dates back to the 12th century, passing through several owners before becoming a hotel in 1947. A lot of old features have been retained and add a quaint charm to the place.