Howden Insurance
Latest Reviews
prompt and accurate information and handled issues well including a difficult telephone connection!
Source: trustpilot.com
Christine was a superstar from start to finish. Always available and made the whole process stress free with great advice and information almost to the point of over and above what you would expect. Huge thanks to Christine
Source: trustpilot.com
WIling to negotiate to be competitive
Good service
Good service
Source: trustpilot.com
Well informed adviser and gave the impression they really cared about our business.
Source: trustpilot.com
Attention to detail!
Source: trustpilot.com
I visited howden insurance in maidenhead with a someone unique requirement
VICTORIA was awesome - she sort information from her colleagues and came up with a theoretical quote but needed more info.
I returned the next day where Asst Manager ALEX completely dismissed my enquiry and actually refused service - Absolutely appalling service and attitude
Having spoken with MATTHEW the previous day I continued my conversation with him as VICTORIA was not working. MATTHEW was very attentive and took all the additional required information but now needed to talk to the underwriter (closed at this time)
I returned the next day for a third time
ALEX VICTORIA and MATTHEW were all in the office - Again VICTORIA was amazing and completed my request and I walked out with the required insurance (the insurance that ALEX said was “obviously impossible to quote for”
I knew my enquiry was “different” the the conduct of ALEX was appalling
An opportunistic apology that final visit would have been highly appropriate but it was not forthcoming - not the best example of “lead by example”
JP
VICTORIA was awesome - she sort information from her colleagues and came up with a theoretical quote but needed more info.
I returned the next day where Asst Manager ALEX completely dismissed my enquiry and actually refused service - Absolutely appalling service and attitude
Having spoken with MATTHEW the previous day I continued my conversation with him as VICTORIA was not working. MATTHEW was very attentive and took all the additional required information but now needed to talk to the underwriter (closed at this time)
I returned the next day for a third time
ALEX VICTORIA and MATTHEW were all in the office - Again VICTORIA was amazing and completed my request and I walked out with the required insurance (the insurance that ALEX said was “obviously impossible to quote for”
I knew my enquiry was “different” the the conduct of ALEX was appalling
An opportunistic apology that final visit would have been highly appropriate but it was not forthcoming - not the best example of “lead by example”
JP
Source: trustpilot.com
Great price provided for my years motorhome insurance and very responsive to messages and emails.
Charlie handled the initial set up and was superb. I’ll definitely be coming to them for more insurance as it comes up hopefully they’ll be as competitive.
Charlie handled the initial set up and was superb. I’ll definitely be coming to them for more insurance as it comes up hopefully they’ll be as competitive.
Source: trustpilot.com
Disappointed that you have gone paperless
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Great service ran the extra mile to get my car insurance completed on a Saturday at a great price. Thank you Anna and Ian
Source: trustpilot.com
Excellent! Very customer focussed and great communication, Bobby went above and beyond to get us our van insurance. She was incredibly patient and the cost was the best by far! Thanks Bobby!
Source: trustpilot.com
Great service and friendly staff. Plus saved £300!
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Very helpful and professional explanation of all elements of home insurance cover. Thank you.
Source: trustpilot.com
Really helpful customer service
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We found Sophie to be very polite and helpful. She answered all our questions regarding the policy in a professional manner.
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Helpful non tech option
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Catherine was very helpful. I find the current legalistic process of having to have everything read out to you, too long, when one is in the middle of a working day and busy. I am sure that I expressed my frustration with this, but Catherine was very patient with me and unflappable, with an overall professional approach that allowed us complete the process successfully.
Source: trustpilot.com
Everything I asked for was provided
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Jack from the Birmingham Office was very accommodating, having to call me several times, between children pick up and work. He sorted my car insurance and beat the quote I had been given from elsewhere. I do find this company very good and always willing to let them quote for me each year. They do normally beat others and you have addition of knowing the name of the person on the other end of the phone
Source: trustpilot.com
Howdens were very helpful
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Excellent helpful and competitive pricing
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Paige was excellent. Took all the flack on my behalf!
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The representative I dealt with was thorough, understood my needs and did what he promised to in getting back to me quickly with the best quote.
Source: trustpilot.com
The adviser I spoke to was informative and able to answer all my questions.
I felt the advise he gave me was beneficial.
I felt the advise he gave me was beneficial.
Source: trustpilot.com
Great from start to finish.
Very thorough and made it easy to deal with.
Very thorough and made it easy to deal with.
Source: trustpilot.com
They sent out a reminder in good time and I was able to sort out my insurance over the phone quite easily and the quote was competitively priced
Source: trustpilot.com
