Howden Insurance
Latest Reviews
Today I spoke to a gentleman called Ben Edwards. He was polite, calm and very professional. He clearing went through everything with me. Going over things with me when needed. I was extremely happy with the service I received. Please to get my van insurance sorted too. Thank you.
Mrs Tracey Potter.
Mrs Tracey Potter.
Source: trustpilot.com
very friendly and easy to talk to got the car insurance
i was happy with
i was happy with
Source: trustpilot.com
From the first phone call to through to accepting the very competitive quote the Howden sales assistants were attentive, professional and they tailored my insurance cover to my requirements, thoroughly recommended.
Source: trustpilot.com
Great product knowledge
Great all round service
Very friendly and understanding
Really engaging
Credit to your business
Real positive ambassador for your company
Great all round service
Very friendly and understanding
Really engaging
Credit to your business
Real positive ambassador for your company
Source: trustpilot.com
Most helpful in all efforts to get me the best prices and cover. Very professional!!
Source: trustpilot.com
Mr Jon Fletcher was must diligent and helpful throughout the process and especially kind as my husband had died recently
Source: trustpilot.com
Appalling customer service! I cancelled
My insurance as bought a new car on Sunday and they are not contactable on a Sunday. Charged 250 odd for cancellation. Spoke to a really rude guy who said he was entitled to a day off and it was fine they weren’t open on a Sunday. Then called to take the payment I was in a meeting and couldn’t take the call so then straightaway send an email saying if payment is not paid they will instruct a debt collector. I’ve been with A Plan approx 10 years and not had a claim on car or van. Their approach is appalling and I will be cancelling all insurances I have with them at renewal.
There are a lot of better insurance companies around who treat you with respect! Nothing but rude!
Mark Simmons
I was since contacted and they waived the £50 cancellation fee and sincerely apologised which was much appreciated.
My insurance as bought a new car on Sunday and they are not contactable on a Sunday. Charged 250 odd for cancellation. Spoke to a really rude guy who said he was entitled to a day off and it was fine they weren’t open on a Sunday. Then called to take the payment I was in a meeting and couldn’t take the call so then straightaway send an email saying if payment is not paid they will instruct a debt collector. I’ve been with A Plan approx 10 years and not had a claim on car or van. Their approach is appalling and I will be cancelling all insurances I have with them at renewal.
There are a lot of better insurance companies around who treat you with respect! Nothing but rude!
Mark Simmons
I was since contacted and they waived the £50 cancellation fee and sincerely apologised which was much appreciated.
Source: trustpilot.com
Really very helpful and gave me an excellent price for a years insurance.
Source: trustpilot.com
I like that you can call and speak to someone without either a long hold or a fee to speak with someone if wanting to query anything. I like that you talk to a live person and not an automated system, especially if the query is not a common question.
Source: trustpilot.com
Very helpful and concise clearly explaining all and best options
Source: trustpilot.com
Service was quick, efficient and competitive while maintaining a friendly and helpful approach.
Source: trustpilot.com
Very helpful, friendly and efficient staff
Source: trustpilot.com
I dislike comparison sites and that time came around for car insurance. You then have to filter what you get and then add ons which make the policy more expensive. I was told to call and i did. Very competitive, everything explained and fantastic customer service. Thank you
Source: trustpilot.com
I found Howden Insurance services very helpful and efficient when dealing with my new first EV policy. I can’t thank them enough
Source: trustpilot.com
Great customer service from Amy at the Bromsgrove Branch. Explained my renewal very clearly and efficiently in a polite and friendly manner .I have been with Howden Insurance for two years now, and more than happy to continue with them for my car insurance.Colin
Source: trustpilot.com
Jayne was lovely to talk to and she made sure I understood what I was buying. I especially like this personal service and it is the reason I have moved from another broker.
Source: trustpilot.com
Howdens are an excellent provider of insurance products. They are helpful and care about getting it right for the customer.
They are friendly and effective at what they do. I would support them 100% over the unfriendly and expensive car insurance market.
I am glad I found Howdens
They are friendly and effective at what they do. I would support them 100% over the unfriendly and expensive car insurance market.
I am glad I found Howdens
Source: trustpilot.com
The Agents at Howden's Shirley office have, without exception, been very helpful and seem to have my best interests in mind.
Source: trustpilot.com
We always find them very helpful.
Source: trustpilot.com
Professional and friendly staff. A great service delivered in person at a competitive price.
Source: trustpilot.com
Efficient and courteous service as ever.
Source: trustpilot.com
needed car insurance after being banned for 6 months for a points totting up. they got me insurance at a great price and I didn't have to spend hours on comparison sites or company sites filling in endless questionnaires very pleased will use again
Source: trustpilot.com
Staff willing and able to understand my initial enquiry. Thereafter explain and offer the reasoning behind decisions being made. Can’t be fairer than that.
Source: trustpilot.com
Prompt and courteous service showing good knowledge of requirements and support through the whole process. All done within one phone call.
Source: trustpilot.com
I responded to a flyer I'd received in the post which I don't normally do. Any doubts I had were soon allayed by the first class service I received. The person I dealt with, Maria Ormesher, was courteous, thorough, informative, professional and above all not pushy. The icing on the cake was that I came away with insurance for my car which better served my needs than that quoted by my current firm.
Message to Howdens senior management - You have an excellent employee in Maria.
I was so pleased that I returned later and bought contents insurance and received more excellent service from Bradley Carter and Laurie Arkle.
Message to Howdens senior management - You have an excellent employee in Maria.
I was so pleased that I returned later and bought contents insurance and received more excellent service from Bradley Carter and Laurie Arkle.
Source: trustpilot.com
