Howden Insurance
Latest Reviews
Lady on phone most helpful
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The operation was explained and easy to understand
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The people at Howden have been so nice & extremely helpfull to me as my husband died & Ive had to get all our insurances changed over into my name & they did everything they could do, nothing was too much trouble, you wouldn’t get that sort of service online I’m sure, it’s the personal interaction I prefer rather than phone or computer robots that couldn’t give a crap about you, just want as much money as they can rinse out of you.
Barry has been a great help & has gone above & beyond to get everything sorted for me, keeping me in the loop about everything that’s going on, not like British Gas, as they have not got a bloody clue how to treat their customers even after nearly 50 years.
When something happens, that’s when you know who will help you & who don’t give a crap, so Howden it top notch as far as I’m concerned. Ann xxx
Barry has been a great help & has gone above & beyond to get everything sorted for me, keeping me in the loop about everything that’s going on, not like British Gas, as they have not got a bloody clue how to treat their customers even after nearly 50 years.
When something happens, that’s when you know who will help you & who don’t give a crap, so Howden it top notch as far as I’m concerned. Ann xxx
Source: trustpilot.com
Matt Clark has been very helpful and professional and helping re-arrange my insurance cover.
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Customer service is very high on my list, after having 3 separate quotes from other companies, Pieter from Howdens came up tops, in both quote and customer service, however you don’t know how good these companies are until you have to make a claim, but for now happy.
Source: trustpilot.com
I talked to a actual human that sorted out my insurance efficiently and quickly, unlike my previous attempt with another who now use AI which is not that intelligent or helpful
Source: trustpilot.com
)Very helpful all done on phone and couple of e mails.
Source: trustpilot.com
Excellent communication from the initial all until new account activated. Full marks to Isobel for her customer interaction, this is why I am using Howdens They also got a saving against my renewal quote with another company which in this present climate is excellent
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Personal touch, very helpful. We like the face to face contact.
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I received a quote from Howden Insurance which was less than my existing car insurance.
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Staff are always helpfull and polite
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Clear helpful staff.
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When we were run into on a roundabout on 16 Sep, we weren't quite sure what number to ring. We rang Howdens and Sue dealt with us very efficiently. We were passed on to Kindertons who arranged for our car to be collected for assessment and they delivered a hire car for us to use. Although the damage to our car was not that severe, it was decided to write it off and we then got offered a price for it. We disputed this as we had seen what cars of the same make, same age and mileage would cost as a replacement. As a result we were offered £22.88 more. However we have not received this small extra sum although we have received the first amount that we were offered. We ordered a new car and were told it would take 2 weeks to become available. We collected the new car and Kindertons collected the hire car from us. The whole process worked well but was quite drawn out. The day after we got the new car it was scraped in a car park while my wife was in the supermarket shopping. We reported this and Sue at Howdens dealt with this very efficiently. We were told that Auxillis were now the firm who would deal with us. They told us that Steer Prestige of Westbury would carry out the repair. Steer Prestige have collected the car and Auxillis have provided us with a hire car for the week that the repair is estimated to take. We have had to deal with both Auxillis and Steer Prestige this time; previously Kindertons was the only agency we had to deal with.
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We found them very helpful
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Knowledgeable consultant, kind, helpful, cheerful and made me feel looked after. Wonderful to do business with a real person, face to smiling face!
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Having a real person to talk to on the phone was important to us. Whoever we spoke to was friendly and helpful.
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Friendly, straightforward, quick service. My whole thing quite simple and easy
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I must say this insurance seems a lot easier then most to understand,and insurance is investing in people,you have a good service ,goes a long way and of course a great deal
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Excellent service with Charlie.No frills.just straightforward and gave me what I wanted.
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Speaking to a real person and the service I got from that person .
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Helpful information explains exactly what you need to know every member of staff are at hand to help with out long waiting times Iam very impressed with the team and services
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All very good, Isaacs was very helpfull and sorted out my cover.
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Good communication, professional service from the Southampton branch
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Got quote over the phone very competitive in the market
Ordered and paid happy with experience 😃😃
Ordered and paid happy with experience 😃😃
Source: trustpilot.com
Ben Batty was an excellent person to help us through my dads insurance. He was clear, precise & laid everything out in a very good manner.
Source: trustpilot.com
