Howden Insurance
Latest Reviews
Excellent service - easy and quick, top marks for Jeff Pellett - continuing to recommend
Source: trustpilot.com
It makes a pleasant change to have an office on the High Street (well Week Street) and to be able to deal with someone face to face. This is a big plus for me as I can pop in and speak with one of your employees rather than doing everything by phone. I have made savings on both my motor and home insurance policies and hope that this will continue!
Source: trustpilot.com
Excellent service, very efficient
Source: trustpilot.com
Excellent service,professional but with understanding of layman needs without making you feel uneasy.
Would recommend
Would recommend
Source: trustpilot.com
Fantastic service, very professional and met all my needs to deliver me a great price on my insurance. Thank you to Matthew- branch manager
Source: trustpilot.com
Very helpful in branch in finding a great quote for the cover I needed on my car, even with being a young driver. Very easy to talk to, and simple to set it all up.
Source: trustpilot.com
A-Plan manage to blend their insurance sales and customer service very well. Staff are professional, knowledgable and offer very good advice.
H Giles
H Giles
Source: trustpilot.com
I haven't actually made a claim so can't comment on that, hence the four stars, but taking out the policy was was really easy. A-Plan came recommended from a colleague and they were indeed the best quote I had and I got a few extras for less pounds. I will make enquiries with them for my other insurance policies.
Source: trustpilot.com
Excellent service not.the cheapest but worth the money
Source: trustpilot.com
very good service
Source: trustpilot.com
Good experience on the phone. Too early to say anything else
Source: trustpilot.com
Excellent quote communication and service from David and his team at the Basingstoke branch.
Absolutely first class quotations and much better than any online service.
Absolutely first class quotations and much better than any online service.
Source: trustpilot.com
Really helpful and curtious pleased with the service
Source: trustpilot.com
Friendly, non pushy advice. Local knowledge.
A lot better than ringing an anonymous call centre.
A lot better than ringing an anonymous call centre.
Source: trustpilot.com
wonderful helpful personal and will definately use again - thanks!
Source: trustpilot.com
A Plan Staff Very Efficient
Source: trustpilot.com
nice people to help and assist whatever policy very polite and informative
Source: trustpilot.com
i had very good service
Source: trustpilot.com
the staff at the Taunton office were informative and very helpful. (unfortunately while we were there I began to feel ill and they were extremely concerned, helpful and yet respected the need for privacy) Thank you very much for the polite efficient service. We will certainly return for future insurance needs.
Source: trustpilot.com
Very friendly service, made me feel very relaxed.
Source: trustpilot.com
I cancelled my car insurance with A-plan. Yep, they got me annoyed. - we argued and agreed to disagree. Then I went to Swinton who gave me a much better quote, which I accepted.
Then I had problems, not big ones but ones that keep you tied on the phone, the email, the chat...for most of the day....actually more than one day...and more than one call.
So, lost my cool with Swinton - centralised call centre meant I was being served by South of England and then North of England. Miss-information & confusion. Did I really sign up for this?
6 days later and after more calls and online chats....phone up Whitehouse and ask for the Manager - Steve, who takes the call and we smoothly reach an agreement - understanding. He's a person, with experience, you can talk to - even yell at if necessary!
Upshot - cancel bureaucratic waffle..waffle Swintons and return to Whitehouse - given a good rate as well. See, the important thing is not so much the money (that IS important!) but the service. Be wise - use Whitehouse...they're humans.
They don't get 5 stars for P*****g me off in the 1st place though.
Then I had problems, not big ones but ones that keep you tied on the phone, the email, the chat...for most of the day....actually more than one day...and more than one call.
So, lost my cool with Swinton - centralised call centre meant I was being served by South of England and then North of England. Miss-information & confusion. Did I really sign up for this?
6 days later and after more calls and online chats....phone up Whitehouse and ask for the Manager - Steve, who takes the call and we smoothly reach an agreement - understanding. He's a person, with experience, you can talk to - even yell at if necessary!
Upshot - cancel bureaucratic waffle..waffle Swintons and return to Whitehouse - given a good rate as well. See, the important thing is not so much the money (that IS important!) but the service. Be wise - use Whitehouse...they're humans.
They don't get 5 stars for P*****g me off in the 1st place though.
Source: trustpilot.com
Excellent service and easy to go through the procedure. Very competitive rates with everything needed.
Source: trustpilot.com
Have used A plan for many years now and the staff come over very knowledgable and friendly. In the end opened a good policy that was keenly priced. However, it’s a shame that you have to barter to get the best price.
Source: trustpilot.com
First Class Service as usual from Professional Staff,
Source: trustpilot.com
Pleasant staff. Excellent on price and quick with quotes. Will use again next year for renewal as long as there as good with renewal prices. If you don't see another review by myself you will.know they weren't....
Source: trustpilot.com
