Howden Insurance
Latest Reviews
Fantastic Customer Service -
I called 17/8/22 to see if APlan would cover my 17 yr old daughter for car insurance. Ashley Wiles was extremely friendly, understanding of the situation and helped talk me through everything while being personable and professional. What a difference - treating the customer as a person and not just a number.
Had to call back 18/8/2022 to change the Licence Plate number - entirely my fault this was not considered on the call with Ashley. I naively thought this would take weeks to organise, however after looking into it with the DVLA this is an instant change, hence my call on 18/8/22 - spoke with Aleksandra Staniszewska and again I was warmly welcomed onto the call and treated as an individual. Aleksandra was friendly, caring and went above and beyond and offered to waiver the £10 fee for the admin change because the policy was only just activated. I didn't even ask for this. That's customer service!
Called again 15mins later after making the change with DVLA and welcomed by Niamh Howard, again very friendly welcome. She tried to transfer me to the adjustments team but when they were too busy, she took ownership and made the changes to the policy.
3 calls, 3 fantastic customer service agents who seem to really enjoy their roles and go out their way to make the customer feel welcomed.
Many other organisations could learn a lot from this type of Customer Service!!!
Thank You!
I called 17/8/22 to see if APlan would cover my 17 yr old daughter for car insurance. Ashley Wiles was extremely friendly, understanding of the situation and helped talk me through everything while being personable and professional. What a difference - treating the customer as a person and not just a number.
Had to call back 18/8/2022 to change the Licence Plate number - entirely my fault this was not considered on the call with Ashley. I naively thought this would take weeks to organise, however after looking into it with the DVLA this is an instant change, hence my call on 18/8/22 - spoke with Aleksandra Staniszewska and again I was warmly welcomed onto the call and treated as an individual. Aleksandra was friendly, caring and went above and beyond and offered to waiver the £10 fee for the admin change because the policy was only just activated. I didn't even ask for this. That's customer service!
Called again 15mins later after making the change with DVLA and welcomed by Niamh Howard, again very friendly welcome. She tried to transfer me to the adjustments team but when they were too busy, she took ownership and made the changes to the policy.
3 calls, 3 fantastic customer service agents who seem to really enjoy their roles and go out their way to make the customer feel welcomed.
Many other organisations could learn a lot from this type of Customer Service!!!
Thank You!
Source: trustpilot.com
It has been my first time renewing insurance with A Plan. I have been impressed by the support and guidance from start to finish. A big thank you to Daniel Wright for his superb customer service. I will be referring friends and family to A Plan.
Source: trustpilot.com
I cannot fault the service we have received from A-Plan. This is the first time using the company after being recommended by a friend and I will absolutely be using them again. The customer service provided by Kerry Cornwell was fantastic from start to finish.
Source: trustpilot.com
Have been with APlan for car and home insurance for some years. The team at the Tooting branch (especially Catherine) are always helpful.
Source: trustpilot.com
Helpful, clear staff
Source: trustpilot.com
All good. I am really happy to be A-Plan costumer.
Source: trustpilot.com
I have used A-Plan for over 15 years for all my insurances for cars, houses and business. I have always found them to be competitive in their pricing, but 10 years ago, whilst my wife was stationary, an idiot ran into the back of her vehicle at high speed causing her to be cut out of the vehicle. Matt Cash was exemplary in dealing with our claim and getting a very favourable settlement. For me, this is how you measure a company, not only on its price, but how they resolve problems when they arrive.
I have today renewed my group car policy using Matt Clark and i was very impressed that he managed to get the premmium about £400 cheaper than last year.
I have no hesitation in recommending this business to my family, friend and anyone else who wants first class service in Insurance.
Thanks guys
Kind regards
Trevor
I have today renewed my group car policy using Matt Clark and i was very impressed that he managed to get the premmium about £400 cheaper than last year.
I have no hesitation in recommending this business to my family, friend and anyone else who wants first class service in Insurance.
Thanks guys
Kind regards
Trevor
Source: trustpilot.com
Brilliant service from start to finish Kerry cornwell was fantastic very proud of the company she works for as a plan wasn’t the cheapest quote for insurance but she talked me through the policy and I was insured it was the best of the best thank you Kerry
Source: trustpilot.com
Dealt with Reece in the tooting branch he had exceptional customer service and had a great experience with him sorting out my van insurance would recommend this company
Source: trustpilot.com
We now have 5 car policies with A-Plan.
In a recent accident, our youngest daughter had wonderful support from the broker staff as you could actually go in and see them; a rare facility these days!
In a recent accident, our youngest daughter had wonderful support from the broker staff as you could actually go in and see them; a rare facility these days!
Source: trustpilot.com
Bladen Trigg was the ‘top man’ in finding me a quote for my car insurance,
he found me a good deal and followed up with great service !
I would definitely recommend A plan insurance and Bladen Trigg 👍
he found me a good deal and followed up with great service !
I would definitely recommend A plan insurance and Bladen Trigg 👍
Source: trustpilot.com
Very knowledgeable and easy to deal with on modified Van insurance, Thea from the Thatcham office made it very easy to arrange and answered all my questions.
Source: trustpilot.com
Dealt with Holly Richardson today to swap a vehicle. Very efficient, prompt service. Documents delivered quickly. A really excellent experience.
Source: trustpilot.com
It was extremely good and efficient thank you
Source: trustpilot.com
Reece@Tooting help me straight away with new van insurance. It was straight forward to the points to get what I need for my business.
Source: trustpilot.com
Very competent team member dealt with my enquiry very efficiently
Source: trustpilot.com
i had a very good chat with MR PIETER BOLTON,
regards my car insurance he expland the cover to me and i exceped the offer.
very good service
regards my car insurance he expland the cover to me and i exceped the offer.
very good service
Source: trustpilot.com
A-Plan have been great to deal with, so far. They were recommended to us for our modified Transit Custom and were far cheaper than staying with our current car insurer. Everything is dealt with personally and it is an absolute breeze if you need to adjust anything on your policy. Will be passing on our recommendations to everyone.
Source: trustpilot.com
I would like to say a massive thank you to Sharon Manning at A-Plan in Banbury 👏🏼 My daughter had a car accident and having never needed to make an insurance claim before, I was clueless! Sharon helped me every step of the way and gave me amazing advice. Honestly could not have got the good settlement offer we received without her! Thank you Sharon. I think we will forever be with A-Plan! It makes such a huge difference having someone who knows their stuff and genuinely cares in a stressful situation 🙏🏻
Source: trustpilot.com
A Plan went the extra mile to find a policy to meet my requirements at a very competitive price
Source: trustpilot.com
always gives me what i want when insuring cars
Source: trustpilot.com
Needed to renew car insurance knowing that I was changing cars mid policy. Couldn't really find what I wanted on the usual comparison web sites.
Told them what I wanted and they did all the searching for me. Happy with the result
Told them what I wanted and they did all the searching for me. Happy with the result
Source: trustpilot.com
I have been using A plan for few years now. A hassle free effective reliable and competitively priced way for all my insurance needs. The staff are all very professional and efficient. I cannot fault them. They offer a first class service.
Source: trustpilot.com
The service they have given and the value for money is second to none.
Source: trustpilot.com
Sarah Saku was helpful and informative with the phone call to tell me my insurance was due for renewal
Source: trustpilot.com
