Me & my family were visiting the Channel Islands & we were recommended this hotel by some friends, very good hotel we were very impressed with it all it is not the cheapest but it was worth it...... the staff were friendly & the hotel was very clean..... we will come back

At a special rate of ca. € 170 including breakfast and dinner (off season) I received excellent value. The hotel is an intimate gem in the center of Guernsey, exuding old world charm with a typical British note. The service was very good (pre-arrival and post-stay questionnaires by e-mail), the food also (for British standards). With some outside heaters and blankets provided in the garden restaurant, even cigar smokers would find a perfect environment.

Hotel is in a prime position on Guernsey, the staff are lovely, very helpful and always cheerful. Partially disabled friendly, disabled not able to have access to pool area or Spa.
Food excellent, great Chef.

We have spent 5 days in the hotel. The hotel itself was ok although I would not stay there again. It was reasonably clean but the staff was mostly unhappy looking and not very friendly. The reception did not seem to know anything in St Peter's Port which is very strange considering the size of the place and had to call the taxi company to find out where some of the major streets were. The bistro is a different story. Almost all of the staff looked and served like it was there first day in the business. We had breakfast there every morning and every time they would forget toast, coffee, black pudding in the English breakfast etc. We heard at least one complaint from other people every morning. It was even worse at dinner time. We tried to dine there once and that was more than enough to realize that the place was quite bad. I ordered lobster and avocado salad which was about 13 pounds and there was no avocado there. They only told me about this after I asked where avocado was. After another 10 min of waiting I was informed that they didn't have one. Another unpleasant thing was staff's judging comments on clients' food choice; also, we had to ask for milk for our coffee several times and to wait for it for about 10 min; etc. Generally, the bistro was not a pleasant place to be because of the staff. They did have a new bistro manager who had only just started and was at least making an effort to chat with people so things might improve. All in all, I guess the major problem we had with the hotel and the bistro was the staff and their skills (or a lack thereof in most cases).

We recently stayed in the Old Government House Hotel, recommended to us by a friend. From arriving to leaving the staff were very amiable and eager to please. A car parking facitlity was availble at no extra cost and our stay was made enjoyable by the relaxed and friendly atmosphere. The room itself, which although there was no sea view, was pleasant, clean and catered for all needs including an umbrella! The bistro was light and airy with views of the port whereas the restaurant was more intimate with fewer tables. The only down side was the temperature in the restaurant, this was a little on the warm side and would have been better for diners if the air con was on, even if only for a short time.
Although we didn't swim in the pool, the area looked clean and inviting as was the remainder of the gardens with places to sit and enjoy the view or have a drink.
In summary, the hotel is ideal for a comfortable and central stay in Guernsey with friendly staff who want to make your stay memorable.

Fabulous stay from the airport pick up to drop off. Beautifully refurbished public rooms and our bedroom was very tasteful with gorgeous Occitane toiletries and pool view.

The gourmet experience dinner was superb and the breakfast excellent; the afternoon tea was also a real treat.

Staff were friendly and helpful without being intrusive.

A rare occasion when expectations were not only met but exceeded.

If all hotels were like this one tripadvisor would be out of business.

We couldn't fault it. The service, food, staff , everything was superb. We had a king bed sea view which was spotless. All the linen, towels etc were 1st class. The management presented us with champagne and fruit on our anniversary which was a wonderful gesture. We ate 2 nights in the brasserie and the food was very good, 1 night in the Governors restaurant sampling the 7 course degustation meal which couldn't be faulted. The breakfast also was very good.

If we ever go back we wouldn't hesitate in staying again at this wonderful hotel.

For our honeymoon, we decided on a Channel Islands break with 5 nights on Jersey and 5 on Guernsey. We booked our 5 night stay at the OGH online but this was followed up with a telephone call. We were delighted to be told that as we were staying 5 nights we were entitled to the 'Romantic break' which meant a fabulous room for a very reasonable price. Our deal included a bottle of champagne on arrival (a very nice welcome indeed) which we enjoyed on the balcony attached to our room; also included was a three course meal in the Brasserie - we only paid for the drinks - and a champagne breakfast which was brought to our room to enjoy. We really did feel pampered. I forgot to mention there was also a box of delicious handmade chocolates from Sark in the room which didn't last long once opened!

We found our whole experience at OGH to be a pleasure. Nothing was too much to ask and when we had a problem with a leaky ceiling in the bathroom we were immediately offered an alternative room until repairs were made. As it was, we loved our room so much we put up with a few drips until it was sorted out! The manager made the effort to seek us out and check we were happy with the situation which we were impressed with.

All the meals we enjoyed at the hotel were delicious. My husband is a little fussy about what he will and won't eat but found plenty to enjoy on the Brasserie menu. The breakfast was very good although we did have to wait for a little while for the cooked items when it was busy. (They do say on the menu to let them know if you are in a rush so perhaps they might provide a speedier service when needed).

Overall, the OGH provided a perfect base for a relaxing end to our honeymoon. Having stayed in a very modern hotel in Jersey which had a real 'buzz' to it, the OGH was a great contrast with its history and more relaxed feel. We didn't want to leave and we will definitely go back!

My company has an office in Guernsey and they have corporate rates with the OGH, which is why I ended up staying here for a night. The location is a highlight, as it’s a very easy walk to downtown. The hotel grounds are very well maintained and the pool did look appealing, despite the less-than-tropical Guernsey weather. This place is also full of history, with grand ballrooms and nice traditional bars.

My room was a refurbished spacious sea view double. The room featured a modern bathroom with shower and bath, and everything was extremely clean. Although it had everything going for it, in terms of the view, the room felt a bit stuffy, with dark carpets, outdated furniture and a general feeling that it was in bad need of a redecoration (despite everything being new). In short, it was adequate, but it felt like the target crowd was definitely senior citizens.

Service was excellent, but I found the breakfast buffet to be lacking in variety. Everything is made to order, which is fine when you have the time, but in my case I didn’t feel like waiting 5 minutes for a few slices of toast.

Based on its exhorbitant prices, I would not recommend this place. The rooms feel like “1950s luxury”. Also, don’t come here looking for a buzzy atmosphere. This hotel is definitely popular with seniors and the most excitement you’ll see will be around high tea time.

We have just returned from a long weekend for my partners birthday. We took the advice from previous reviews and booked a newly decorated room with a sea view and were not disappointed. The price is higher than the other rooms but worth it for a special occassion. We found the staff very helpful and attentive, always a hello when passing and happy to help with any problems or queries. The location enabled us to quickly walk into the centre of town. Gym facilities were good but I didn't get chance to use the pool although it looked very nice. The staff even brought a small cake and birthday card to our room which was a very nice touch.

Located quite near to the main High Street in St Peter Port, the OGH harks back to a bygone age of British and Colonial hotels. The building is beautiful,the Coward Room is furnished very nicely and suits the afternoon tea guests.

The staff are very personable and most are eager to assist (a few notables less eager,but they are in the minority). The Governors is a great fine dining option within the Hotel,excellent food and service, the Brasserie is a more "run of the mill" choice in the informal guest house style. The bar is linked to the restaurant and drinks can be taken by the pool.

The rooms vary,some are very impressive and the others can look quite tired,with sea views for some guests and views across a graveyard and access road for the less lucky. Internet in room,Pay TV and a limited selection of cable channels are provided.

Overall this is the best option on the island of Guernsey with adjoining Spa it attracts a mix of business guest,celebs and retired couples.Certainly not an 18-30 crowd! but a fine hotel keeping traditions alive.

My wife having recently been ill, we decided a short break would do her good. We chose this hotel "on spec" but what an inspired choice it proved to be. Everything about the hotel spoke of care for the guests. The ambiance of the place is outstanding - luxurious, but not over-stated, Rooms are comfortable, and the re-furbished ones, one of which we enjoyed, are excellent. The staff in all areas were great, both those front of house and those in the restaurant, where they went out of their way to please. We will return!!

I stayed with a friend at OGH over the Late May Bank Holiday weekend. Overall the stay was disappointing, but there were a few rays of light.

I booked online directly from the hotel web site, which is something I don't normally do but made an exception given there was a 3-for-2 nights promotion. My first impression of the hotel was excellent, as the pictures on the web are very impressive and my booking was immediately acknowledged. Reception even rang me directly to confirm, as the booking had gone through twice rather than only once, so that was appreciated.

Upon check-in to the room things weren't great though. We had a king room with a sea view. The view was fabulous - very relaxing and wonderful to have the option of opening the balcony door to get the fresh air. The room, however, was anything but fresh. It must have been one of the few still waiting to be redecorated, which is a shame. Although clean, the room was well worn and if given a choice I would have rather had a nice room without the sea view.

The breakfast each morning was very fancy - a warning though, as the breakfast area gets VERY warm! The food was good enough, but the service on our first morning was off-point. We were kept waiting for so long for our food that we had to ask the staff to check on it. The kind waiter returned to say sorry and that our order had been skipped - the food would be right out. He handled it well, but at a hotel and resturant of that caliber I wouldn't expect my order to go missing, and I would have thought the team would be more proactive to see that everyone seated around us was getting their food except for us. No issues on the next morning though.

The front desk staff, although polite, also were a bit disappointing, save for one or two. We tried to use the computer to check in to our flights on line, and given the reaction you would have thought that no one had ever asked to do this before. We also had an issue with noise one evening, as our room seemed to be directly over the event space where an MC was talking on a mic and there was a band until midnight. When we first realised the noise and rang the desk, they didn't really seem to take our concern on-board - they just said that the even would end at midnight. And whilst I'm all for functions and music, I really don't want to have to listen to someone elses until midnight when I am paying over 200GBP per night for a room and want to sleep. After about an hour and three or four phone calls, the manager finally did come to our room and arrange for us to sleep in a different room (a refurbished room - very nice) for the one night.

Overall I would recommend that others stay, as the lobby and location are both great, and the gym is a nice bonus. Other reviews on this hotel, as you can see, are also very positive. However, I would warn people to allow plenty of time for breakfast and to specifically request a room that has been refurbished and which is not located over the function rooms.

I've stayed in various hotels in Guernsey, and OGH is the best by far. The staff are incredibly helpful and friendly, the location is fantastic, the breakfast is delicious and the view of the other islands from the Brasserie and garden is spectacular. We will definitely be staying here whenever we come back to Guernsey. Highly recommended.

It's very rare you go somewhere new for a weekend and end up spending half your time at the hotel - but that's what happened. It's a lovely, relaxing place with friendly, engaging staff (but not in your face like in so many hotels) and some really nice spaces to hang around and read / chat / drink / sweat in the sauna.

I'd also mention that the food is excellent, whether at the Brasserie or at the Governors' restaurant. Best fish soup either side of the Channel. We came with the Gourmet Package which covers use of the spa, reduced double room rates and a full Degustation menu at the Governor's including a different wine for each of the seven courses.

We're definitely going back - fully recommended.

We recently stayed at this hotel for a relaxing birthday break. The hotel was excellent and its customer service, particularly in the restaurants, was exceptional. Everyone was pleasant throughout our 4 day stay including the reception staff, porters, and waiters and all other staff we met throughout the hotel.

The food, both in the charming Brasserie restaurant overlooking the gardens, and in the Governors Restaurant was very good indeed and well worthy of its 2 Rosette status.

Our room, a King with a Sea View, was pleasant and the views delightful.

Guernsey itself is a pretty island, quiet and unspoilt. The shopping centre is pleasant with many well known brands on its High Street. Driving, however, is not easy as many of the roads are narrow and twisting so do take a small car if you need transport.

This proved to be a most enjoyable break. and if we return to Guernsey we will stay at this hotel again.

Spent a long weekend here with the family (7 adults) we wre immediatly made to feel at home but special. In addition to the excellent loction, clean building excellent facilities the staff actually made it that special at every contact they were polite, cared, and always provide a special service. Our last night meal in the brasserie was made even better by Thomas the waiter and the wine waiter always there for you but allowed us time with our own company, they might have invented exceptional service.

Not cheap but good value for money, would always recommend.

We stayed there with my fiancée for a romantic escapade and being used to travel around the world in the first class hotels I have been sincerely very nicely surprised by the hotel. After a smooth transfer (15') from the airport (really easy to fly there and the flight we had from Gatwick was really nice) - the hotel can provide transfers - and a nice drive in this very green island, we arrived in the city center and at walking distance from the harbour, we stopped by this very nice historical building.
The hotel has started a redecoration program and indeed the new rooms are for me at 5 star level. Decoration in the public areas are of utmost good taste, elegant and refined.
Highly recommended for lovers of nice elegant boutique hotels. The view on Saint Peter port is really nice from the rooms, with a full view on the harbor and surrounding islands (Herm, Sark, Jersey ) and when weather is clear you can as well see France.
We had a 7 course surprise dinner at their gastronomic restaurant, headed by a talentuous French chef. Service was impeccable with Xavier who has been working in many Relais et Châteaux in the past.
This hotel has as well a very nice spa and outdoor facilities to include a lovely swimming pool which is heated at 20°C.
The afternoon tea is delicious and pastries are great.
What to tell you more ? Ask for Harry the Guest Relations Director he has been there for 34 years, he knows all about the island ! The deputy GM Michael is very nice as well.

OGH is our most favourite hotel. During the period 1980-2009 we have stayed there at least 23 times, sometimes for long weekends of 3 or 4 days and sometimes for our summer holidays over a week or 10 days. In all that time we have been wonderfully impressed with the service provided by the staff and for the warm welcome we have always received. Of course, there have been many changes over such a long period of time, and the hotel has continually developed, providing more and more facilities, including the Health & Beauty Centres attached to the hotel.
One of the features of OGH which we have always cherished is the wonderful and varied cuisine offered in both the Governor's Restaurant and the Brasserie, as well as the meals provided in the garden above the swimming pool. The present Olive Grove is a particular delight for outside eating. We have met so many members of staff, many of whom have become good friends over the years and, without exception, they have all been outstanding in their efforts to make our visits so memorable. We shall certainly continue to visit this delightful hotel for as long as we are able.

This hotel IS special.
Whatever is written below, it is impossible to truly reflect the way this hotel and it's staff make you feel as though nothing is too much trouble.
We stayed for a week in this beautiful hotel and each day we were greeted and helped by staff whose sole aim in life it appeared was to make our stay with them as positive an experience as possible.
The hotel itself is a very imposing building whose name aptly reflects the building's interior. The public areas are furnished with period furniture which only enhances an already stunning interior.
Sitting anywhere in the hotel is a delightful experience as there are magnificent views of the harbour, pool and gardens to look out upon. This was especially so at breakfast time in the conservatory. The willingness to make your stay the best experience possible was in evidence at breakfast time when discussing with the staff the varied menu and how each meal was prepared individually for you. This was also the case in the evening when dining in the bistro.
We were lucky enough to have 2 warm afternoons and enjoyed sitting around the pool which we could imagine will be very popular in the warmer months.
One colder afternoon we enjoyed using the whirlpools and then the 'chill' room. All of these areas were well maintained and had everything that you could need such as towel, robes and bags to put wet swimsuits into.
Our room was a standard room which was very comfortable with views over the pool and harbour. The hotel is re-furbishing rooms and although ours had not been upgraded yet it was still of a high standard. The cleaning service and replacement of towels and other essentials was not compromised at any time so the room was always fresh and welcoming. As it was Easter, there even was a little Easter gift left by the turn-down lady which was a lovely touch.
We could go on and on about this truly special place but you must really go and experience this 'experience' for yourself. You will not be disappointed.

Once again looked up things on trip advisor and found exactly the right spot. Right in the heart of town but, to our relief, only banks and insurance companies for neighbours so it was quiet at night. This isn't a cheap option, but it suited us very well for a short break before the term starts/after a family funeral. We originally tried to book at Fermain, but as it turned out this was a better place to be. As 4 star hotels go it was relaxed, there being no fuss about dress in the restaurant nor about our jeans when we arrived:bags were stored while we waited for the room to be cleaned and delivered to the room before we returned from lunch. Thereafter everything went very well. People just appear when you sit in the lounge, as if by magic. The Brasserie was good 'Modern British', with a very South African slant to the wine list and a wonderful view of the harbour. Do it again - darned right I would. The only negative was the size of the room

We stayed in this hotel for 2 nights to celebrate my 40th birthday. The hotel was very clean, the food in the brasserie was excellent, the staff were very friendly and helpful. We had a room with a sea view which was very roomy and the bed was enormous! Breakfast was of a very high standard. Unfortunately we did not get chance to use the health spa but it looked very clean. I would definitely recommend this hotel and we would visit again. The only tip I would give is that it is at the top of a steep hill which leads into town so if you have difficulty walking this may be a minus point.

I have been coming to Guernsey for work and staying at the OGH for about 8 years. It's a really special place - I always choose to stay at the weekends rather than returning home to London. After the recent refurb and with the current staff the hotel is truly delightful. Nothing is too much trouble for the staff/ management and during my most recent stay (for two and half weeks) I was made to feel very welcome; Harry and Susan in particular deserve special mention, particularly for their kindness in relation to my boyfriend's birthday and when my mother came to stay for the weekend. The hotel is perfectly situated, a minute's walk from the centre of the very quaint St. Peter Port, but up a hill thereby affording beautiful views out to sea. I was very sorry to leave, and am looking forward to my next visit.

Having visited this beautiful island regularly over the last decade and stayed in all of the fine hotels here, the OGH consistently delivers as the place I like to come home to after a busy day at the office - or a hard day's shopping! The recent refurbishments have been well worth the wait and the rooms are lovely - so I thought it worth sharing with you. The level of staff service is consistently high, the food is good and the spa is special if you are in need of reviving or destressing. There are plenty of quiet areas for meetings or for relaxing, and the bar area is cosy and comfortable. Well done for the upgrade OGH and for keeping up your excellent standards. See you soon.

I have been going regularly to Guernsey for several years and love the OGH. The staff have always been brilliant and the food fabulous but sadly parts of the hotel were getting a bit tired. However I've just returned from another visit and found they've completed the refurbishment of the main rooms which are now fantastic and the newly refurbished room I stayed in was fabulous. I don't believe anyone could be disappointed - it's up there with the best anywhere.