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Food not great

Height of luxury.

Excellent all round!

Si vous aimez le réveil à 6.30 du matin... Perfect... C est l heure du premier avion en plein atterrissage qui passe juste.... Au dessus de l hôtel. Incroyable.

Weinig informatie bij receptie. Bus alleen tot 18 uur door de week en 17.30 op zondag.

Fermain valley hotel gets it right on many level. The decor in the bedrooms and common areas is spot on. Classy and understated which makes for a relaxing time. The courtesy taxi is a God send and Paulo a little gem. Hope he has had his baby now! Gorgeous little library-snug. Lovely breakfast too. Will definitely return.

Good location with excellent views! Range of restaurants, superb breakfast! Very good service, airport and town courtesy car too! Well worth a visit when in Guernsey. Offers good value too! Rooms are good quality and spacious!

My partner and I stayed in Guernsey for a long weekend. The hotel is located outside St Peter Port in a quiet valley with amazing gardens. The town centre is a 30min walk downhill however the hotel offers a free shuttle bus which we used frequently (need to book to ensure it is available). There is a bus stop a 5min walk from the hotel however the services aren't frequent on weekends.
Our room was in the main hotel at the of the building with a lovely dual aspect but the air conditioning units were just outside one of the windows. The room itself was big and had all amenities.
The hotel has several restaurants/bars and a tea room which are a good option if you don't want to travel into St Peter Port.
Overall, we had a lovely and relaxing stay and would recommend the hotel to anyone looking for a quiet place.

Pleasant surroundings in the restaurant over looking the terrace. The menu selection is not huge but quite varied. Had the chicken which was nice.... The service was pleasant........that's it really....nice and pleasant restaurant.....but there are better options at this hotel

Had the opportunity to stay overnight here while on the island for business. Got to the hotel late but welcomed and shown to the room in the annex. Little walk to the main hotel through the gardens which was fine. But perhaps. It so nice if it’s raining!

Food in the ocean restaurant was very high quality and good value.

A good sleep and awoken to the sunrise

this hotel and its staff are all top class,!
superb throughout. from front of house to handyman, not to mention how fab the invisible cleaner of my room was.
Nothing is / was too much trouble for any of the staff.
i highly recommend this hotel to anyone.

It’s not often that a hotel lives up to the expectations created by their own marketing literature / website, but Fermain Valley Hotel is one of those rare exceptions which does this and more!

A wonderful position overlooking the valley down to the sea; great food, superbly appointed rooms (we had the ‘Gold’ rooms with balcony), very comfortable beds and exceptional service delivered by friendly and helpful staff. The extra touches, including the complimentary mini bus service and decanter of sherry in your room, just add to the delights of this hotel: I cannot recommend it highly enough.

Thank you Gavin and all your staff for a wonderful stay; we shall certainly return!

From the moment that we were welcomed into the hotel and shown to our beautiful Gold room by Gavin, we were impressed by the service and this only continued throughout our 3 night stay.
The Ocean Bar is a lovely place to sit and have a drink before a meal, and a lovely place to have a meal in the evening.
The Rock Garden food was absolutely divine, beautifully presented and very tasty.
The walk down to the bay is VERY steep, but worth it when you get there. Just note that during the winter months the cafe at the bottom is only open at weekends.
Throughout the stay, we were very impressed by all of the staff, in particular Ethan and Uli. They could not help us enough and made sure that our stay was homely as well as upholding a very high standard!
I don’t see at all why this hotel isn’t rated as 5* as we do not have one complaint about our stay and we will definitely be returning in the future.
Thank you for a brilliant holiday!

A wonderful family run hotel. Well furnished, efficiently run with friendly, welcoming staff. Food is excellent and the tearoom is very good with wonderful cakes, scones and coffee/tea. Would recommend it.

We stayed at the Fermain Valley Hotel from October 12 - 23rd. From the moment we entered our beautiful Platinum Room (28) we had total peace. Badly required. Day to day operations at this elegant hotel are totally seamless. Brilliant teamwork and helpful staff ensure that your stay runs exactly as it should. We had a beautiful view of Fermain Bay and we were able to sit and gaze out from our room and we found that space of peace and tranquility absolutely priceless. The food is excellent, from the breakfast, throughout the day, if required (and it was not very often), to the evening meals. We stayed during the Islands' Tennerfest, and their menu is excellent, affording a choice of food that was beautifully served, and plentiful. We did not venture into the other eatery available at the Hotel, we had booked ahead and sat at a window seat every evening, and at every single meal we were greeted with a friendly smile and happy service. The pool is fantastic, warm, and changing facilities are spotless as is the rest of the Hotel. We availed ourselves of the private Cinema too, twice actually, as the weather got rather blustery during Storm Brian, and again, nothing was too much trouble and we enjoyed a couple of afternoons there. At very short notice we had to stay on two extra days because of the storm and lack of boats leaving the Island but were kept fully updated by Sabine who was our booking agent, and the Hotel made our room available for the extra time. Such a beautiful old house too, rich in its history, some of it not very happy and Gavin was happy to give us his research into the History of the House which was also used during the Occupation of the Island. Thank you to everybody at the Fermain Valley Hotel.

We had a really lovely time at this beautiful hotel. We had a gold room with balcony and it was impeccable. Sherry, fruit, toiletries and water topped up daily. Plus local newspaper.
The staff were always friendly and helpful. Also caring towards my husband who has Parkinson’s Disease. The food was spot on, the gardens delightful and views down the valley to the sea memorable. The small cinema which we booked for my 70th birthday evening was so special and easy as we did not have to go out of the hotel grounds. Highly recommended.

We book to stay every year as treat and as support for local hotels and have always loved staying here, This time we stayed we felt that it was not on par with our recent visits to the hotel.
We asked for late check out which they were more than happy to accommodate but we just felt the service (apart from the young that served our evening meal who was a credit to the hotel) was generally a bit poor few points to make i.e.

There was ment to be a bottle of prosecco in room and chocolates upon arrival which we had to ask for.
No towels in the pool area had to ask and go back to reception to collect.
Sauna not turned although we do understand on saving energy.
Eggs at breakfast over cooked .
On final morning off departure we wanted a swim to find out that there was a children's party going on in pool area, which being a father myself is not a problem but ment that we could no use the facitlties as a paying guest.
On the whole we love staying here and by no means want to seem like we are moaning about nothing , but going forward we hope this review will help and a tiny bit more attention to detail and information provided to us as guests would have been greatly received.

We stayed st this hotel for a week at the end of September as it was our 50th wedding anniversary, and this is a very comfortable hotel with great staff who couldn't,t do enough for us.Gavin the manager was particularly helpful,thanks Gavin! The food was great in all restaurants our room was perfect a gold room in the main building with a. Balcony we were able to sit out on as the sun came in all day. It overlooked the stunning bay towards jersey perfect view. We intended this to be a relaxing break which it was indeed! We are going home feeling very rested. I wouldn't hesitate to recommend this place if you want a peaceful break,we will be back.

We booked this hotel as a convenient base for a nearby wedding, not really expecting much given the price was very reasonable.We were therefore very impressed by the quality of facilities and service.

Weather was foul so it would have been even better with sunshine.

Whilst we did not use it, tne hotel shuttle service was an excellent facility

Recently spent a long weekend in this hotel. The room was excellent very clean and plenty of supplies of teas coffee and biscuits. We ate in the Rock Restaurant in the Hotel and found the food excellent and the service could not have been better.
Plenty of choice for breakfast. There is also a café in the hotel providing tea and cakes any time in the day. Will certainly visit again in the future.

Set on the outskirts of St Peter Port, the location is stunning - set down a very steep hill, the hotel provides a courtesy bus service into down. Check in & out was handled very friendly, by a man who was on crutches - he went out of his was to be helpful. The room was airy & clean & the small swimming pool was fine.

Unfortunately there was also some staff with severe attitude problems, as a resident we are entitled to use the bar, after being in town for a meal with some friends we arrived back at the hotel just after 11 & went into the bar for a night cap. A very rude woman, who spoke with a local accent sighed & said she wasn't opening the till & had to be charged to the room - she couldn't make us feel more uncomfortable, we had 1 drink & she was there with her handbag & coat ready to go. Rather amusingly a conference that had been using the hotel of about 50 people descended on the bar, so she didn't get the early finish that she thought she would. As things had now livened up we decided to have another drink, I was drinking the real ale which barrel has gone so they changed it. After they had served it, I left in several minutes but it was excessively cloudy, they changed it but again it was still cloudy. My partner took it back again & was told by Miss Charisma that it was supposed to be served cloudy, my partner who works behind a bar pointed out that the first drink of the same beer wasn't before the barrel went & that real ale barrel should not be disturbed for 48 hours before serving . She then backed down & offered an alternative drink - customer service severely lacking.

Breakfast on the first day was lovely, nice friendly staff & good variety. The second day we both ordered the same thing , my came with fatty smoked bacon similar to what you get in spain, yet my partner got lean unsmoked local bacon - why the difference & no explanation was given.

Unfortunately, I wouldn't stay there again - the attitude of the member of staff spoiled it for me.

Last year I gave a glowing 5 Star review of this hotel and so in January booked again for this September.

Unfortunately this year’s review is not the same!

Last year I booked a ‘Gold’ Room which, although not big, was pleasant and bright, had a seating area with two chairs, a large dressing table and refrigerator. So I asked for the same this year.

On entering the room we were allocated I immediately thought we were given the wrong room. It was gloomy, even smaller, had no chairs or fridge and only a small dressing table. On contacting reception I was told the rooms are defined as ‘Gold’ by having a balcony and not by the size or facilities in the room!

To me, this is completely wrong.

We were given two old chairs, but this meant we could not open the wardrobe doors properly and also given a £35 dining credit. However this in no way made up for spoiling our holiday.

It was made worse when passing other rooms on the corridor when the doors were open and seeing larger rooms with chairs etc., knowing that I had paid the same as those guests! At £190 per night it is not a cheap hotel.

I see previous reviews have made comments on the variances in the ‘Platinum’ rooms also.

Good points – it is still a nice hotel, in a good position, excellent food and all the staff are great.

Would we visit again?? Guernsey – yes. This hotel – No. At least not until they change and have a more detailed grading for the rooms and you know what you are going to get for your money.

We stayed here for 2 night to celebrate our anniversary. Our room was Lovely, with a balcony with views of the valley and the sea. I had mentioned on an email that it was for an anniversary, and we came back from a walk to a card and rose petals on the bed, which was a lovely touch and much appreciated. Overall, we had a Lovely, peaceful and relaxing break and would definitely return.

This is the main restaurant of the Fermain Vally hotel. It was evening. The restaurant is OK, but lacks "soul". As does the adjoining bar. Food is OK. In the daytime/early evening, I suspect the ability to dine outside in their lovely terrace, with medium distance sea views above the lower valley trees, would be better. I find their sister restaurant (The Rock Garden) in the same building to have a better atmosphere. Try that first.