The Grand Hotel Eastbourne
Latest Reviews
I booked the half board package for 2 nights and its worth it.as the food is very good and they change menu everyday.except for breakfast.big room and excellent view from the room.like the professionalism and quality service of roger and fennie at the garden restaurant
Source: tripadvisor.co.uk
The hotel has an 5* rating for a reason. It always delivers a 5star service from the moment you arrive until the time that you leave. Even if there is a problem they are willing to listen and deal with the issue professionally. Plus a great Location great.
Source: tripadvisor.co.uk
our 2nd visit, upgraded to a sea view room ,and it was worth it, fantastic room. The staff were all brilliant from being greeted by the doormen ,checked in at reception, being looked after by the bar staff and served at breakfast all the staff are to be highly commended.
Source: tripadvisor.co.uk
Another amazing stay at The Grand. On arrival we were told we had received a complimentary upgrade to a sea view suite which was a lovely touch. We had a delicious meal in the garden restaurant. Overall we cannot fault our stay and can't wait to return.
Source: tripadvisor.co.uk
Like the other hotels in the chain this is an old style hotel but it’s charm is in its history and it’s Staff all of whom were absolutely lovely.
They work hard to make your stay as comfortable and stress free as possible.
Breakfast is absolutely superb!!
They work hard to make your stay as comfortable and stress free as possible.
Breakfast is absolutely superb!!
Source: tripadvisor.co.uk
Over the many years we have always enjoyed staying at the Grand Eastbourne. The staff and service are first class. We have always enjoyed the excellent food and restaurant ambiance and have never been disappointed.
Source: tripadvisor.co.uk
We come for lunch regularly at this large many starred hotel, either for a full lunch or a snack lunch in one of their lounges. This time it was a snack lunch. A wedding was on, but that didn't mean we had to wait for a full half hour to be served. We could not help noticing that the common rooms looked tired and old fashioned with threadbare carpets and tired furniture. I wonder when this many starred hotel will start a modernising program to update its quite passé decor.
Source: tripadvisor.co.uk
The service from all the staff was exemplary, from the greeting at the front door to the welcome at the reception. The serving staff always went out of their way to ensure that we had a fantastic stay, making us feel as though we were the most important people in the hotel.
The room impresssed us as we walked in, with the spotless bathroom on show which was fully equipped with a bath and shower to the built in wardrobe and safe. Walking past these was the spacious double bedroom with a gloriously clean queen sized bed, which was very comfortable. The room was equipped with both a coffee machine and kettle and a reasonable size TV with normal free to air channels.
The hotel is situated close enough to town to let you walk down, or to the beach and close enough to the South Downs to let you walk to Beachy Head. After all the walking it was good to come back and enjoy either the outdoor or indoor pools, along with the jacuzzi, steam room or sauna.
We found the food at the hotel to be exquisite, offering two fabulous restaurants, which have a dress code to more relaxed dining in the lounge offering light snacks, sandwiches and salads. We would fully endorse using the restaurants as the food and the service is excellent.
The room impresssed us as we walked in, with the spotless bathroom on show which was fully equipped with a bath and shower to the built in wardrobe and safe. Walking past these was the spacious double bedroom with a gloriously clean queen sized bed, which was very comfortable. The room was equipped with both a coffee machine and kettle and a reasonable size TV with normal free to air channels.
The hotel is situated close enough to town to let you walk down, or to the beach and close enough to the South Downs to let you walk to Beachy Head. After all the walking it was good to come back and enjoy either the outdoor or indoor pools, along with the jacuzzi, steam room or sauna.
We found the food at the hotel to be exquisite, offering two fabulous restaurants, which have a dress code to more relaxed dining in the lounge offering light snacks, sandwiches and salads. We would fully endorse using the restaurants as the food and the service is excellent.
Source: tripadvisor.co.uk
Just super that every wish is granted , from request for a room heater to changing restaurant booking st short notice, just so lovely to be looked after . Only small niggle Is that the food wasn’t as good as I thought it would be on the Saturday evening, but breakfast in garden room was fab on the following day, no complaints at all and room also nicely equipped with coffee and tea which was replaced when we were at dinner, maybe a small thing but makes such a difference. All very comfortable and lovely smiley staff , no wonder they win awards !
Source: tripadvisor.co.uk
We always come back to the Grand, as we love the old fashioned courtesy that the staff never fail to display. We stayed in a Junior Suite, room 130, which was lovely and quiet, with very comfortable beds. Dinner in the Mirabelle was excellent, as always. We had really nice treatments in the Spa, and made use of the small but attractive indoor swimming pool. The public areas of the hotel are beautiful. One thing I would say is try and book as good a room as you can afford, as some of the 'deluxe' rooms are a bit on the small side and don't have much of a view. This is true of most large hotels though - it isn't a criticism. The hotel is ideally placed for a walk up to Beachy Head, and is also easily walkable from the station. The only thing that would have added a bit more to our trip was there was no gesture to the fact that we were celebrating our wedding anniversary, which the receptionist knew about. A card would have been nice, but this was only a minor thing.
Source: tripadvisor.co.uk
First-class service and comfort with nothing too much trouble. Excellent dining and food quality.
it was a treat to be looked after by having the car parked for us and the luggage collected from the car and taken to the room. We were also delighted to find the dog bed in the room and the complimentary dog food and treats for my wife's guide dog.
it was a treat to be looked after by having the car parked for us and the luggage collected from the car and taken to the room. We were also delighted to find the dog bed in the room and the complimentary dog food and treats for my wife's guide dog.
Source: tripadvisor.co.uk
We stayed for a weekend break and weren’t sure what to expect, pleasingly it was an amazing place. From kids packs on arrival with useful contents, grand bedrooms, turn down service including milk and cookies for the children and lovely full English breakfast with amazing service from all throughout our stay. Would highly recommend staying here.
Source: tripadvisor.co.uk
A very English experience. Excellent sandwiches, cakes, scones and an exceptional champagne in traditional surroundings with good parking outside. Not cheap though. £200 for 5 guests but worth it for a special occasion.
Source: tripadvisor.co.uk
Hotel is the only 5* hotel on the south coast and the grandeur is still there but some of the furnishings are a little shabby, however, every single member of staff were very attentive and nothing was too much trouble. We stayed for two nights with the first being dinner bed and breakfast, breakfast is second to none with more than everything you could wish for. We had the chef’s taster menu for dinner which came with a corresponding wine with each course (which was a gift from our son) I don’t drink an awful lot of wine and my husband doesn’t drink wine at all but they accommodated us with an alternative, however I wouldn’t go for the taster menu again, minuscule portions and alas I didn’t enjoy 3 of the 5 courses on offer. Apart from that a fabulous weekend and one we’d love to do again.
Source: tripadvisor.co.uk
My room was tired and in need of updating, but this was reflected in the price. The indoor pool and spa area is also in need of updating/deep clean.. but the outdoor pool was beautiful. The staff were superb. Breakfast was excellent. Would definitely come again. Thank you.
Source: tripadvisor.co.uk
To maintain its 5 star status the hotel needs to be redecorated and new carpets laid. Service was excellent. Gardens need to be better maintained. Swimming pool needs updating. Towels should be available by the pool for residents.
Source: tripadvisor.co.uk
Hotel was gorgeous, lovely location, staff were amazing, dinner was delicious and breakfast very good. Our room was tiny though. I've stayed in many luxury hotels and this is by far the smallest room I'verver had. At least it had tall ceilings which made it bearable.
Source: tripadvisor.co.uk
We stayed 3 nights in executive sea view room. From the outside hotel is indeed very grand and impressive but inside tired and worn. Our room needed new bathroom and new furniture nothing executive about it but a good sea view.
Pool area health spa needs total revamp to make it 5 star.
Service generally good especially housekeeping and concierge. We only had breakfast which was nothing special and a little too late for us at 8am, which then made it busy with queue to get seated and wait to get our order taken.
I think hotel is more suited to elderly couples and although we enjoyed our stay the hotel we feel it doesn’t warrant 5 stars and needs somewhere major investment.
Pool area health spa needs total revamp to make it 5 star.
Service generally good especially housekeeping and concierge. We only had breakfast which was nothing special and a little too late for us at 8am, which then made it busy with queue to get seated and wait to get our order taken.
I think hotel is more suited to elderly couples and although we enjoyed our stay the hotel we feel it doesn’t warrant 5 stars and needs somewhere major investment.
Source: tripadvisor.co.uk
Treated very well by professional and polite members of staff. Good size room, good bar selection and food was very good. Great spa area....found the snooker room, maybe next time will have a game. General enjoyed walking round the hotel. The only downside was everything being charged to your room. Would have liked the option to pay as we went along..
Source: tripadvisor.co.uk
From the time of arrival to our departure our spirits and well being were totally restored. There is only one problem: the speed of time seems to accelerate at a mercurial rate!
As we also come to play at the Bandstand from time to time it is always comforting to have the pleasures of hospitality at the hotel just yards away.
As we also come to play at the Bandstand from time to time it is always comforting to have the pleasures of hospitality at the hotel just yards away.
Source: tripadvisor.co.uk
A constantly reliable hotel offering good service,tranquillity,good food and reasonable value. Car parking can be a nightmare at busy times of the year. The restaurant gives greater value than the Mirabelle even though the wine list is the same.
Source: tripadvisor.co.uk
A grand old hotel, full of character and charm, equaled by the friendliness of the staff. Sadly we only had one nights stay, but I will definitely be making a return visit. We ate a dinner and breakfast and both were faultless.
Source: tripadvisor.co.uk
This is a simply amazing hotel. Total luxury and the staff are all amazing. Nothing was too much trouble and when I asked for particular food combinations it was easily done. The room we had was deluxe with a balcony. They made our wedding anniversary so special. The food in the restaurant was excellent - highest end restaurant. It was all outstanding but the sorbets were the most delicious ever. Mango and lime and passion fruit - out of this world. I could have eaten a bucket full. What a special wedding anniversary weekend. THANK YOU
Source: tripadvisor.co.uk
We arrived at the hotel to be greeted by the valet who parked our car and unloaded our luggage the luggage was taken straight up to our room, we used the outdoor pool but the access had quite a few steps the pool itself was heated and had plenty of sunbeds and chairs but needed some parasols as the weather was very hot.we ate in the garden restaurant the first evening the food was excellent.The bedroom was a lovely size but i think the bathroom needed updating.We will be returning soon.
Source: tripadvisor.co.uk
Very helpful staff, who were very attentive and always there to please, lovely breakfast and great selection, with all cereals, fruits and cooked English on hand, with extras as well
Source: expedia.co.uk
