Friendly and enthusiastic staff. Service was impeccable.
General public room decor was tidy but the common area carpets were tired and frayed.
The Mirabelle restaurant experience was fine but the food was disappointing.

Superb hotel offering top class traditional service and accommodation. Room was spacious and everything designed to maximise guests' comfort and convenience. Staff could not have been more helpful. I entered the hotel with great expectations. I was not disappointed. Highly recommended for a relaxing, blissful break.

We only had dinner here on Monday 16th our wedding anniversary, we were staying at a nearby hotel. The hotel was first clas the service by the bar lady was the best I have ever seen, I am now retired but used to travel in the UK and stayed in many good hotels, This appeared to be the best I have seen, obviously can't comment on the rooms. The dinner in the Garden Resturant was again first class the food remarkable. It was even better as our friend picked up the bill. We will come again and stay. Well done The Grand every one of your staff were professional and caring.

We stayed for a friends birthday meal in the balcony above the great hall. The two Christmas trees always beautiful. The food was better than last year, really excellent and the service second to none.
Our room on the third floor is a favourite of ours, lovely view and large bathroom.

A lovely three day break in one of the Master Suites - so relaxing with plenty of time just to sit in the lounge or restaurant and chill! Yes, the prices can seem high but it’s worth paying them just for the special experience - and we always love returning!

Grand old hotel...if you like period properties this one is worth a stay if youre in the area. The room we stayed in was a deluxe but quite disappointing..a bit shabby and dressing table unusable. Bar drinks were made and presented perfectly and breakfast was surprisingly good..overall the hotel needs a lot spent on it but still very lovely and interesting

From arrival to departure there was nothing to fault for this "special" birthday treat. The hotel exudes old-world charm, spotlessly clean with helpful and pleasant staff. Food was terrific, both dinner and breakfast. For that extra-something, this is the place to go.

Celebrating our 30th wedding anniversary. With our children and grandson..we had 3 great rooms..food in all areas was great..staff very attentive and helpful..great building,lovely decor..very clean..parking in and around hotel..

My what a hotel . The entrance was beautiful with Christmas trees and fire . The staff are so friendly . We chose the Mirabelle Restaurant it was amazing with fine dining definitely a must. Spa was good too. Not faults with this beautiful place .. 100% from us.

Great hotel, lovely staff. Would highly recommend to all. Worth every penny. Great nights sleep & fantastic facilities. Lovely food as well!
Thank you, will be back again in the future. Happy Christmas!

Enjoyed our annual Christmas stay at the grand. As usual staff were polite and courteous. Only downside was although we turned down the heating in our rooms the rooms were still very warm which affected ability to get a good night's sleep

Grand indeed! A lunch to celebrate a friends birthday in the Garden restaurant. So close to Christmas there was a choice of two menus which between the three of us we took advantage of. Impeccable service and delicious food in a beautiful room.

What a treat to stay at this grand hotel. The service from the time we arrived was excellent and all staff friendly and obliging. Our suite was very comfortable and dinner and breakfast were well presented and tasty. Just perfect.

Had a lovely stay here for my partners birthday. Fantastic staff and food. My partner said her massage in the health club was very good. Great location near the beach and the town. Would have no hesitation in going back there.

We've stayed numerous times and each time it gets better! Some may think it is old-fashioned, but it is quintessentially English and the service is outstanding. It is 5* quality but without being 'snooty' - every member of staff will say 'hello' and have a friendly chat if you so wish - and I like that. They clearly have the best training and attitude and the customer comes first at all times. Dinner in the Mirabelle is also outstanding. We always treat ourselves to room service breakfast - it is so worth it!!

The name Grand cannot describe the wonderful service and fantastic food and ambience.We attended
a private function which was amazing and the staff concerned were so professional yet really lovely and nothing was too much trouble it really was a delightful experience
we have never visited THE GRAND before we will now thats for sure

From the moment of arrival to departure we were looked after.
The staff at all levels were very polite and engaging.
We booked one evening meal in the hotels Mirabelle restaurant but as we enjoyed the food and ambiance so much we went back a further evening.
Having enjoyed are stay so much we are intending to return in the new year.

Really beautiful building in great condition. The staff are super friendly and welcoming and the food is excellent. If you want to step back in time, but with modern convenience then this is it. The only thing that needs to improve is the Wi-fi which is a bit slow!

All the staff were pleasant, helpful and smiling. The bed was very, very comfortable. There was no late night noise. Coffee in the room was lovely. Great ambience throughout the hotel. The sun was shining the next morning so sitting in the lounge area with a friend was the perfect end.

If you want 6 star treatment and accommodation come to Eastbourne, love this place as venue and the setting I’d stunning, how an earth do you get young staff to behave and know how to treat you like you stepped into the 1930,s just like the more experienced staff know how to ! ... good training I assume !! Great experience and will be back .. and again and again

The Grand is a true home away from home:) A truly 5-star hotel in a great location on the sea front with the best lounges whether you want to read the paper over coffee or enjoy a get together with family or friends over afternoon tea or a light bar meal... as well as a selection of restaurants. The bedrooms too are superb. Altogether a great place for an overnight stay, a weekend getaway, or a longer holiday - just so much to do in and around Eastbourne or just put your feet up and enjoy yourself!

One of the best fine dining option in the area, stunning food and great service, wide selection of fine wines and drink.
Classic looking hotel, rooms are very clean and welcoming,quality sleeep, check in/out smooth with professional attitude.

Back in it’s day i am sure it was Grand. Today it has 5 stars but it lacks the genuine 5 star luxury.
Positives,
top of the list - the staff. Most of the staff were courteous friendly helpful and professional. Parking isn’t an extra charge. Location is perfect near the sea ideal for coastal walks. Breakfast was delicious everything you would expect from 5 stars. Top quality fresh ingredients, table decor was classy and very fitting of the building. We were allowed to check in 2 hours before checkin time. We were upgraded to partial sea view without asking. Room was very clean. Nice large comfy bed.
Areas for improvement,
The spa leisure club area is a disgrace for a 5 star hotel. The changing room area is tiny considering the size of the hotel plus hosting non hotel guests. The area around the pool is sad tired and quite frankly the chairs and cushions need throwing away! The cushions were visibly dirty! The black water machine is disgusting, dirty and falling to pieces. The massage treatment rooms need upgrading. I had a full body massage and i have never lay on such an uncomfortable bed, i had serious neck ache after lying down for 30 minutes on my front. It’s impossible to lay down with your head facing forward. Even the massage therapist said the same and she has already told the management. The hotel is dog friendly. I like dogs, but not when they were barking all night and kept us awake. We called reception twice to complain. Maybe the hotel should have the dog owner rooms separate to dog free rooms? Finally our room was spacious and clean but the maintenance team needed to be informed that the sink was completely blocked and water wouldn’t go away. The light switches were wired incorrectly so we couldn’t have the bed side lamp on without having the main light on. We reported this to reception in the hope that the next hotel guest doesn’t experience these problems. It amazes me in so many hotels this happens because guests and/or the housekeeping team can’t be bothered to report it so it can be fixed.

Overall our 1 night stay was an enjoyable experience but the management team needs to prioritise areas for a total refurb. I.e the leisure club.

We loved this beautiful palace hotel. The public areas were just beautiful as were the staff in every department. I quite like a bit of faded elegance but our room was just a bit too shabby for the package price we paid. The lighting was poor as was the lack of sockets to plug in our phones. I do not watch much TV but the tiny set was a poor show for a 5 Star establishment. We could barely see the screen from our bed! Apart from the room being a bit of a let down, the highlight of our stay was dinner at the Mirabelle Restaurant. Excellent food and service to match!

We stayed for 2 nights in late November. Simon, the concierge/porter wouldn't have been more helpful or welcoming. Our room was lovely and it felt very welcoming. Some parts of the pool area are a little tired and we found the drinks prices quite expensive, even when compared to London. Breakfast was very good with a good variety and quality of food. I would recommend a stay here and the overall rating of 4.5 is probably fair.