The grand is a beautiful hotel, the service was great very efficient but not that friendly, in the bar area had no atmosphere no music, being a 5 star hotel the room we stayed in lacked attention to detail and looked tired, to be honest had better in lesser star hotels.
And i think because the grand hotel is 5 star the drinks and food are well over priced for what you get.
Would i stay there again maybe wouldn't be my first choice and only would use it as a base to stay, would not eat or drink there

Overall an ok stay, lovely staff and a fantastic evening with dinner and drinks. Same can’t be said for the breakfast! 1.5 hour wait for a cooked breakfast, cold fried eggs and well everything else was barely warm. Spent majority of our time directing the waiter to the correct table, to serve others their food! Rushed down the cold food, to attempt checkout at 11:00am. Also, 3rd floor room window could do with some fixing! Constant banging from the wind and a tripping light in bathroom. Started well, ended sour.

The staff and food are outstanding, the foyer and public areas are amazing. It’s the staff that make it, though, utterly superb

The Grand in Eastbourne is always our go too location just to unwind and de stress from life's pressures. We are always looked after so well, the service is to the standard of a hotel like this. The food equally is delightful.
Thank you for looking after us, looking forward to our next trip over.

A five star hotel on Eastbourne’s seafront. We went there for the weekend to celebrate our golden wedding anniversary. And were not disappointed in any way everyone was so helpful and friendly.the service was second to none .the breakfast. Lunch and evening meal were fabulous the attention to detail can be seen in the photo of the desert we had. What a lovely finishing touch. Would definitely recommend this hotel especially if you are having a special occasion. But even Sunday lunch (which we stayed for ). Is worth the visit for alone. We came away with lovely memories. Phil&kay.

Stayed here for two nights, it did not disappoint. Comments about the hotel being old and faded seem a bit unfair, yes some of the carpets are threadbare but it made no difference as service, cleanliness, housekeeping were all excellent, the staff all masked and covid aware, cleaners never stopped wiping down handles etc. so felt very safe.

Ate in the restaurant both evenings, beautiful white linen tablecloths and napkins with spotless silver cutlery and sparkling wine glasses. We thoroughly enjoyed the delicious tasty food, my husband had the beef which was tender and tasty, I had the mushroom risotto which was far too much for me, but the second night i chose the lamb shoulder which was more manageable with a tasty reduced jus which was replenished at my request. The wine was very reasonably priced and the half bottle we left on the first night was ready and waiting on our table in time to enjoy with our dinner on the second night. The staff are very well trained, polite and professional, the room was cleaned very well with a good array of toiletries supplied.
The bed was extremely comfortable and we slept with the window open - very surprised at how quiet it was especially being at the front of the hotel with beautiful sea views.
Sadly we were in the area for a funeral so not by choice, but if we found ourselves back we would most certainly stay here and have no hesitation in recommending the hotel.

My only negative comment would be to have the huge chandeliers in the dining room on dimmer switches to create a more intimate atmosphere, after all there are candles on all the tables and wall lights!

Beautiful elegant hotel, large rooms, friendly but not over friendly staff. Amazing breakfast fresh and hot silver service plus buffet. Efficient service at all times. Wonderful bar but very expensive. My partner used the spa and pool and said it was spotless. Slippers and gowns provided. Long flat walks straight outside the building. We stayed for two nights. Perfect.

Been coming here for a few years. Would highly recommend as a 5 star. Brilliant facilities especially the outdoor heated poll. The breakfast is world class - I don't think I have been to anywhere that can match the breakfast. Service from the staff is faultless as you would expect from a 5 star (and you are paying for it)

Excellent afternoon tea at the Grand today. The service was spot-on, the scones were delicious and light and the pastries were fantastic. We had afternoon tea at the Ritz and the service and quality of food at the Grand are as good if not better.

Went there for afternoon tea with family. Not for the first time I might add. If you want a special experience sitting in comfortable lounge chairs eating tasty sandwiches and cakes topped off with warm scones with cream and jam served with tea or coffee of your choice and served by great staff then this is for you.

We've been to The Grand twice now. The staff are welcoming and hotel very clean. We also had an evening meal in the Restaurant this time which was nice. Our room was sea facing, so we had a beautiful view too

We stayed for an office event. Nice hotel. Very large rooms with very large bathrooms. Nothing special about dinner and breakfast. Decent food. Nice walking paths around with beautiful view.

Booked in for lunch - party of 8. No parking available in the car park "residents only". Paying for on street parking only option. Error on bill (that was corrected when pointed out). Food excellent and staff attentive.

Checked with hotel and one round of sandwhiches 3 small pastries and a pot of tea was indeed £34. Overcharged in comparison to other afternoon teas I’ve had. You get more at the Ritz!

Beautiful building with great decor. Had cocktails in the bar, excellent service.

What can you possibly say about the Grand. Faultless in every way. Have just rebooked for the end of the month.

Great place for a quiet read and afternoon tea.

Lunch booked for the Garden Restaurant but, due to maintenance, we were shown to the Princes Suite. The suite was set up beautifully and we were given a very nice window table. We had a lovely lunch with excellent and unobtrusive service from Martyn and Amy. Thank you.

Perfect

Very pleasant stay, nice staff and comfy bed.

Having stayed at a few establishments in Eastbourne I can confirm The White Palace is currently the best hotel in town. It rises majestically on the south-western side of Eastbourne, close to the Old Town.

Apparently, the last refurbishment took place in 1998 and, unfortunately, it is beginning to show; that coveted five-star ranking is increasingly feeling rather ambitious. The décor is starting to look worn out, both inside and on the exterior of the building. One must wonder why the enforced hiatus during the lockdown of 2020 was not used to spruce things up better.

There was sufficient parking space at the front although that might not be the case in the High Season.

The reception desk was located right by the entrance to the cavernous, lavishly decorated hall. The check-in was swift and efficient. Unfortunately, only one lift was in use (deliberately?) the whole weekend and, as we found out later, it was also used by staff to transport linen etc.

Our Executive Room with the Sea View was quite standard for its class, with a small double bed. Bathroom had huge bath tub and all the relevant accessories. It looked rather drab though, and who does separate hot and cold water taps these days?!

In the room was a spacious modern-looking wardrobe, tea and coffee making facilities and a safe box. TV had all the standard channels available. Bathrobes and slippers were also provided. There was no mini-bar or fridge.

We dined at the classy Mirabelle restaurant. The food was very tasty and well presented, we had salmon and deer Wellington but the wine list was rather limited for our tastes. Service in the restaurant was friendly and efficient but staff clearly required more training in the basics (knowing a little about the content of the dishes, how to use serviettes to present soup bowls etc.)

Breakfast was held in the spacious Garden Restaurant. It was quite standard and would not stand out when compared to even three-star hotels. We have seen more elaborate breakfasts in other five-star venues. We were not sure the buffet arrangements, with one person serving, added any value except to create unnecessary queues.

Overall, a very pleasant stay in a lovely part of the town. We felt the hotel currently deserved its premium classification and associated price tag, just, but probably not for much longer. You can’t run a hotel of this class on the cheap.

It was my second stay at the hotel and my overall impression is still really good although the charm of the hotel is an old one and in some corners it would need a bit of a fresh-up. The service is outstanding and the staff very attentive. The room was big and comfortable but here - a hotel of this category should have a mini bar in each room. In my room (deluxe, inland view) there was non. Also, the bathrobes were missing. As I had a spa treatment (what was really good), no harm caused as I could take my bathrobe upstairs afterwards.
The meal at the Mirabelle restaurant was outstanding and the cooked breakfast really good . But the continental breakfast - and I remember this was very good 3 years ago too - was literally non-existent. No fresh bread, 3 varieties of cheese all wrapped in plastic etc. - that's what I would expect from a much cheaper hotel. And on top - I was told a cappuccino (not a really good one) was a drink I would have to pay for as an extra. That is not 21st century - sorry.

Amazing and would go back!!

The atmosphere of this hotel is of old world luxury. And in many ways it succeeds. You are met by a porter as you arrive at the grand entrance who takes your luggage . Booking in was done quickly and efficiently. A porter then showed me to my room carrying my luggage. I had booked a package including dinner, breakfast and use of the spa. But I stuck with their cheapest option of rooms, a double deluxe but no sea view. I was very impressed with the room. It would have been called a junior suite in many other hotels, with a seating area with an armchair a small sofa. The en-suite bathroom was very nice, though personally I like a separate shower. Also the price at £175 was very reasonable. It was very clean and everything of fine quality. In contrast, my brother, who had taken an executive room with a sea view, at an extra £105(280) was not impressed. He had a room on the 4th floor. It was no bigger than my room, probably smaller, and had a relatively small window to see the seafront. If you choose one of these types of rooms, do not have one on the 4th floor! It is a large hotel but only has 2 lifts, one of which was out of order. This has happened to me several times recently in similar hotels and I’m beginning to wonder if there isn’t some economic reason for it rather than bad management or misfortune. Particularly at checkout time it can be aggravating. The room with the bar, and several other large lounges are very comfortable with a pleasant luxurious feel. The drinks are expensive but you would expect that. The hotel was busy and the service not all it could of been at the bar. The spa was also very pleasant, but very busy so felt a bit hectic. The biggest disappointment by far was the quality of the food in The Garden Restaurant. We had wanted to use their Mirabelle restaurant but it wasn’t open. It was very busy but the service was good. And the menu was fine if simple. It is a superb very large grand dining room. The tables are of a good size and all tableware of fine quality. The tables are a bit too close to each other for my liking. There was a live piano player tinkling in the background. But the food, by far the most important thing for me in a restaurant , was very average. And it’s not cheap, though you wouldn’t expect it to be. My risotto starter was just about ok. Then I had the ‘roast beef with Yorkshire pudding, vegetables and horseradish sauce’. The beef was again ok, the vegetables uninspiring, the Yorkshire pudding totally inedible and the tasteless horseradish sauce out of a very low quality bottle. My brother’s Parma ham starter was not good and particularly badly presented. The wine was good and actually quite reasonably priced. My dessert was fine. But the bill for 2, at £250+, admittedly including 2 bottles of wine, was out of all proportion to the quality of what was a very average meal. I must say that the full English breakfast I had delivered to my room the next morning was very good indeed. I will go back, but only when the Mirabelle restaurant is open. I haven’t been for years but I have good memories of it.

I stayed at the Grand ten years ago and was excited to return. My little girl and I shared a deluxe side sea view - which was elegant, comfortable and had a lovely view. Some things were obviously quite new and refurbished, some of the furniture a bit older but the overall impression was a quality 5* room. Molton brown toiletries, huge towels, bathrobes, nespresso, mineral water etc. My daughter stayed on the “Grand Kids” package which was superb - she was given a bag of goodies on checkin, a kids bathrobe and slippers, kids drinks in the room, they set up a DVD player for us in the room and had a good library of DVDs. Pool was lovely and quiet (booked slots before arrival). Dinner was excellent and they adapted the kids menu to suit my fussy eater. Breakfast equally good. It seemed that some parts of the hotel are awaiting (or are due) some refurbishment, but on the whole it is a beautiful place.
What however really stands out is the staff. Every member of staff we had contact with was, without fail, friendly, helpful and went above and beyond, from the doorman to the concierge, from the turn-down lady to housekeeping, room service to health club receptionist. Extremely impressed. True 5* service.
Cannot wait to return.