I've travelled to Eastbourne and stayed at The Grand on business many times. This time, it was a pleasure trip with my wife. What a great place to treat yourself to some old world elegance; the beautiful old building, the fantastic breakfast and unsurpassed service from the staff. Fantastic!

We live quite local to the Grand and often walk along the sea front past the hotel.
On several occasions my wife had said how wonderful it must be to stay somewhere like the Grand
but due to the expense thought it would never happen.
I booked a room and evening meal as a surprise for her 50th birthday and made several calls to the hotel prior to our stay and the staff were always very helpful and polite.
On the day of our stay we arrived at the hotel with my wife showing signs of concern as I unexpectedly tuned into the drive way.
Panic followed as I pulled up at the very grand looking entrance and a member of staff approached the car with a smile and asked if we had a reservation. My wife's panic turned to tears as I replied "yes" to his question and that was the start of the most wonderful visit we have ever had anywhere.
The hotel exceeded all our expectations.The staff on reception were polite and friendly and we were give a room upgrade which was a lovely surprise.
The porter took our bag and pointed out relevant areas and shared some historic facts as he showed us to our room. He was very warm and welcoming.
The room we were given was at the front of the hotel and had a lovely view of the sea. (In my opinion worth the extra cost).
The room was spacious, very clean and felt luxurious.
We went down to dinner and again were welcomed by friendly staff and were shown to our table. The dinning room was fabulous. Very "grand".
The food was the best I have tasted to date and there was a good choice.
When we went back to our room the lights were on and the bed had been turned down. The room looked very cosy!
We both had a great nights sleep in a very comfortable bed. It was so nice waking up to the sea view.
The standard of great food and service continued with breakfast in the dining room.
I had wanted my wife to have a treatment in the spa but there were none available when I asked. The member of staff took my number and said they would ring if they got a cancellation which they did some time later. My wife felt spoilt during the treatment and said the staff once again were great.
This was to be a one off visit due to cost but we had such a special time here we will definitely visit again.
This hotel is definitely worthy of its five stars and should be very proud of all its members of staff.
It was a visit we shall never forget.

Four of us went for lunch on Saturday. We enjoyed the set menu of three courses for £23. Beautiful hotel, fabulous service and of course the food was fabulous. I recommend this hotel for many reasons. I have used the spa for my birthday in the past, now I have had lunch there. One day I may have dinner there! If you think its out of your price range its not. Treat yourself to a little luxury!

This wonderful hotel (known locally as The Wedding Cake because of it's intricate white exterior) stands the test of time. If you want perfectly posh, then this is NOT the place for you! This Grand Old Lady has seen better times decor-wise, for sure, but this just adds to the charm. The whole point of the Grand is the service and comfort, both of which are outstanding. The food is well cooked, fresh and inviting, rather than the latest trend. The furniture is comfortable, inviting you to linger over another drink or coffee.....not those chairs and sofas which look amazing, but are so uncomfortable you can't wait to leave!
The staff...well, what can I say? They are well trained, and find that perfect point of being friendly without being over familiar. They are vigilant, and try to anticipate a guest's needs.
If you get to stay here, bedrooms and suites are spotlessly clean, with comfortable beds and good bathrooms. The extra touches such as water, bathrobes, slippers and good toiletries are an added bonus. Nothing is too much trouble, whether your request is to Housekeeping, Concierge, Room Service or Guest Relations (Did I mention Madeleine, the Guest Relations Manager? SUPERB!!) There is also a very nice pool, gym and beautician to add to a relaxing stay.
I, for one, hope that The Grand Hotel stays just as she is, and ignores the people who want more Razamataz...there are other places for them. Just go there, relax, be waited on and made to feel special....nowhere in this area does it as well as The Grand Hotel.

Very pleasant afternoon tea however somewhat sparse. The menu for afternoon tea was egg mayonnaise and tomato sandwiches, coronation chicken , cream cheese and cucumber, and salmon.which myself i don't eat cream cheese or egg and my friend does not eat coronation chicken. we asked for alternatives such as ham or something. when the sandwiches came out I had one triangle of coronation chicken and two of salmon and one of egg. My friend had two egg one cheese and a salmon. the eton mess was really nice and the scones were nice however the cream and jam was in short supply for the scones. The tea was served in nice silver pots the waitress was very attentive. The atmosphere inside the hotel was good however some of the décor could do with being updated. The afternoon tea was pleasurable however not the best that I have had and I think we both had higher expectations. We was not asked if we required any more tea or food which is unusual compare to other places we have been.

A palace that takes you back in time to an era of bygone days, when service was of the upmost importance and still is today!! when you walk into the lobby and the staff smile and with a warm voice and say welcome back to the Grand, we hope you enjoy your stay with us again? Before you go to your room, can we just confirm the reservation we have made for you during your stay and they reel off the bookings made and confirm the times. The porter will show you to your room and once again enjoy your stay at the Grand!! where ever you dine, drink or even lounge by the pool you will enjoy your experience at the Grand Hotel Eastbourne!! Oh! upgrade to a sea view room their the best!!!

Stayed here for two nights on August bank holiday weekend. Let me say first that without exception the staff were very good and the public areas of the hotel well presented. However , this is not a five star hotel as far as rooms are concerned. Room 205 was dark ( very little natural light) and even with all lights on it was very difficult to read. There was a lot of noise, no bathrobes, no fridge, no minibar and the smallest television I have seen since 1986. At best, this room was 3 star.
To be fair, the staff dealt with my feedback about the room very well. However, this hotel was a disappointment.

I could not fault anything about this hotel, the service was amazing all the staff were friendly, it was very clean, comfortable beds, lovely dinner and breakfast. My husband and I both had spa treatments which were also perfect, great room service. Look forward to staying there again. A true 5 star experience.

old hotel, outside fassade needs more than painting. food in the restaurant small portions, almost tasteless not 5 star and for sure overpriced. rooms acceptable, mattresses old and bathroom more than tiny with old fittings. within almost 100 tv channels not only one of a foreign, at least european, tv station. sorry but we're foreigners. if you want value for your money and you are less than 70, then stay away from this hotel.

Historic home of the BBC's Palm Court Orchestra - I'm old enough to remember it - this 5 star hotel has space, comfort, elegance and service with style to match.

The ground floor reception, lounges and restaurants are huge but sufficiently divided so as not to be cavernous. A good balance between palatial and comfort. Greeted at the door by concierges who treat one as a welcome guest the booking in was swift and friendly - as was checking out.

The staff throughout all had the ethos that you are here to enjoy and our role (not job) is to see that you achieve that.

It is a big hotel but breakfast was not a crush. There are two restaurants for dinner. We tried both. The main one more traditionally English was excellent, served with style although my wife felt the food could have been warmer. The Mirabelle, more contemporary was a wonderful experience. I had to decline the amuse bouche. A few minutes later an alternative arrived - nice touch.

The lounges were comfortable well supplied with newspapers. We sat and 'planned our next visit'. Not sure when but its a certainty.

A few more biscuits in the room would put it on a par with other hotels we've stayed in.

A tip - if you arrive by car book a space when you book.

We went with some friends for dinner and I have to day it was rather disappointing - overpriced and very ordinary food and snooty waiting staff. We had been expecting something rather sumptuous but there was not much I liked on the menu so I had to opt for the vegetarian option and for the prices charged I felt I could have cooked better myself. The rooms look like they have not been decorated since the 1960s and are full of rich old people passing the time, which is not quaint, it`s rather depressing as it looks like a posh old people`s home.

A last minute decision and booking. Excellent position on the seafront, concierge to park the car, free parking, warm welcome, nothing was too much trouble, timeless elegance, yummy afternoon tea, spacious deluxe room. Great views of the Airbourne display and the finale fireworks. Both indoor and outdoor pools with free wi fi to boot. The Eastbourne open top hop on/hop off tour bus is a must, great value for money, informative and the bus stops directly outside the hotel.

We didn't stay at the hotel, but our family group had Sunday lunch in the Garden Restaurant.

As the air show was on, parking near to the hotel was very hard to find and we didn't start to eat until well after our table booking time. This was no problem at all for the staff, who were splendid throughout; attentive without being obtrusive and quite unflappable.

Lunch itself was very good in the traditional manner and the bill not at all unreasonable.This was the hotel where my grandfather and grandmother met and it was a real treat on a family occasion to be able to visit the place that was such an important part of our personal histories.

From the moment we arrived we could tell The Grand had a certain class.
Valet parking, friendly concierge service and very professional, welcoming and polite reception service. We had opted for an executive room but got upgraded to a suite.
The room was huge, very well appointed and clean.
The hotel is within a 10 minute walk of the pier and the town centre and there are some very impressive resturants close by.
The breakfasts are real quality with a brilliant selection which can be cooked to order if required. If you can, opt for a table in the conservatory.
The hotel certain lives up to its name.

We went to Eastbourne for the Airshow weekend and were very happy to find some last minute availability at this elegant seafront hotel during this busy time. However, what made it for us was the fact that they welcomed our dog! We took her bed and everything she needed but she was offered a 'grand' doggy meal of either fresh chopped chicken or steak. She opted for the chicken and was in dog heaven (room service). The hotel is very well maintained and the room and bathroom up to expected high standards. The staff were exceptionally helpful. The car park had probably never been so busy and the cars were juggled with expertise. There was live jazz and outdoor dining as well as a pretty outdoor pool.

It's a beautiful building, impressive lobby and great location. But the whole experience just didn't live up to the price. The room was dated, one cabinet in our room was so wonky we could put a drink on top of it, the mattress was bigger than the bed base and sagged at the edges, the television was very small, but the bathroom was lovely, clean and well maintained.
Breakfast was very average, no finesse, just piles of average food, lunch and dinner were both good, the staff friendly and attentive, but the food and style again felt dated, the bar staff were excellent, helpful and knowledgable.
I couldn't justify paying that much to stay there again, we wanted to love it, but I think it caters for those who like things the old fashioned way and has fallen out of step with modern grand hotels of the world.

Its hard to find anything to criticise at the Grand Hotel,,,,firstly its Grand..no argument there... We stayed this weekend for airbourne..the staff were all attentive and low key...check in was smooth and even having arrived early we had a room available right away...we were worried a little when we checked in as an elderly gent was complaining about the time his breakfast took to arrive that morning but this was totally unfounded as we later discovered the breakfast to be great and no issues at all with service...the room was cosy with a lovely view of the sea with a nice bathroom and all the traditional amenities that you would expect from an British Seaside hotel. And thats the key at the grand..its traditional and caters to a certain market who come back because they like whats on offer...If you are looking for a club..or a restaurant with with an ice sculpture and food made from weird and wonderful ingredients this isn't the place....freaky cocktails and house music..nope not here!!! We loved it because of that....and it does exactly what is expected....efficiently and traditionally....
One thing that was both charming and old fashioned was the staff uniforms, from the waiting staff to the chambermaids it was really traditional....a bit Downton Abbey....perhaps a more practical uniform (up to date) would be better....or maybe it would rob the Grand of a little of its charm....you decide when you go!! I would thoroughly recommend it>>>>

I stayed at the hotel for work and due to a local event for convenience i ate in the hotel.
Well as someone who stays in hotels on average 300 days of the year i rarely have chance to ever eat in them but i thought the grand looked like it might surprise me... It certainly did i have never been so disappointed by a meal! Half a plate of smoked salmon with a dollop of avocado with a couple of leaves for £14!!!!- Working away from home i spare no expense on good food its one of my pleasures in life but this was appalling no dressing no seasoning nothing!!!! i could have gone to tesco and got the ingredients and done better!!-i forgot to mention the half a plate of brown bread triangles the type my nan would do in the
70's when i was 5!! The previous days tuna salad was just as bland. If opening a packet and arranging the contents on a plate makes you a chef in a 5star hotel sign me up! I really think the chef needs to venture to other cities for inspiration- bristol is a great foodie city with an abundance of great eateries across all budgets.

From the start the stay here was amazing, the concierge and reception were so helpful, the room was beautiful and the food was fantastic.
As we passed staff in the hotel they were always smiling and would greet us by name.
Having stayed in hundreds of hotels on 4 continents, The Grand has the most personal and friendly service of all, and more importantly, has by far the best full English breakfast I've ever eaten.
The mushroom soup was perfectly seasoned and we'll balanced.
Well done The Grand, 5 stars all round.

visited eastbourne and stayed at the grand . Service is always brilliant . Especially Oliver the bar manager . Staff friendly and attentive . Its not cheap but its worth it. weather was amazing and we just sat by outdoor pool.

We enjoy ourselves at the Grand,because of the friendly staff,the peaceful setting at the end of the Prom,the superb outdoor pool and the food in both of the dining rooms ,that just gets better and better!The 5 days we spent here at the start of the warm weather in June were just perfect.

We arrived at The Grand to have some final photos and the grounds and building really is a great backdrop for your special day .
All the Staff were very happy friendly abc nothing was too much to ask .
We had no wedding party it was just us so we had booked the first night package so our beautiful suite was amazing . Two large rooms one a lounge with doors onto a massive sun terrace over the front of the hotel with views out to the sea and the beautiful outdoor swimming pool situated in the hotel grounds .
The second room was out four poster bedroom again with doors joining the terrace . Big bottle of champagne on Ice , pyramid of strawberries and chocolates . Lovely coffee machine and selection of teas also in the room and a large very clean en-suite bathroom shower and bath and bathrobes and slippers and Molton brown toiletries .
We had booked into the amazing Mirabelle Restaurant for our wedding breakfast just the two of us and front of house a lovely couple had decorated our intimate table with rise petals in a heart and silver heart confetti ❤ The Food , Wine and Service was fantastic 5* . We will be returning very soon .
The bedroom had been turned down and we had our towels in love swans on our bed with real Rose petals over the bed and a Moulton Brown Gift Pack for us .
Wow it was very special and the hotel was beautiful . Breakfast was served in the Garden Restaurant and again had a great choice and good service .
Thank you everyone for making our wedding very special . We look forward to returning . 🌺

I took my mum their for a birthday treat and this is truly one to the loveliest places I have ever stayed. The building itself is very impressive, beautifully located at the far end of he beach away from too much traffic in front of a sweet parade. Once inside, expect classic furnishing and decorations that are very in keeping with the style of the building. The spa and outdoor pool are great and relaxing spaces- they are worth a visit even if you just want to do a spa day rather than stay in the hotel overnight. Afternoon was gorgeous, just try and book it in the grand hall so that you get the full atmosphere. Leaving the best till last is the service; from the moment we arrived and were greeted warmly at the door to the moment we were helped into a taxi after 2 days all of the staff were amazing. They helped with every detail of your stay- just ask and they will help! A fantastic stay, one that we will be repeating for many years to come I'm sure!

We booked here as a special treat for our Sons 5th birthday as we were going to Drusillas which is nearby. On arrival my 7 Year old was overwhelmed by having the car door opened for her and our bags collected. On Check in they gave my son an unexpected birthday card and both children received a goody bag which kept them well occupied, my son loved the baseball cap which was a great touch for a warm day. His angry birds one is almost redundant now! The Room was clean with a great view of the seafront. We went swimming in the indoor pool but there was an option to swim outside but the children preferred not to. The Changing rooms are a bit lacking the 5 star lustre, a bowl of cotton wool would be a simple improvement. The children were delivered warm milk and a cookie at a desired time. All the added touches for the children exceeded our expectations and would definitely recommend this hotel for a family seaside break. Just a shame we only stopped one night and didn't get chance to make use of the other kids activities available, the mini golf and the punch and Judy show.

A friend from Yorkshire, last seen some 20 years ago, was holidaying in the south and we arranged to meet in Eastbourne. Wishing to exchange our news over a leisurely lunch, much thought was given as to the venue. "Lunch at the Grand" about five years ago left another friend and I rather disappointed with a bland offering that any inexperienced cook could produce. "Friend from Yorkshire" felt it would be an experience just to walk through the door, so we did, maybe feeling slightly apprehensive. What a pleasant surprise! Imaginative food, served hot by waiters lifting covers in unison, decent bread and selection of desserts/puddings, all of which seemed so inviting it was difficult to choose. Those of a certain age will remember listening, on the wireless (as it was called in those days) to the music of the Palm Court Orchestra broadcast live on Sunday evenings, from the Grand Hotel. It still retains its bygone elegance and a modern makeover would seem quite inappropriate. Only a minor quibble: the young waitress, on serving our puddings, did not know which was which, and to whom she should serve them, so that is my only reason for not awarding 5 stars.