The Grand Hotel Eastbourne
Latest Reviews
Even before crossing the threshold you know you are somewhere special. The staff are welcoming and attentive without being overly so. The dining experience is good as you would expect and the bar areas comfortable. The hotel is situated at the western end of the seafront and is only a few steps across the road from the town's renown seafront promenades. All in all this is a splendid hotel that still retains much of its' period charm and elegance. Certainly well worth a visit.
Source: tripadvisor.co.uk
A lovely hotel to spend a few days in. The quality of service is excellent. I would say that the restaurant food is extremely good but a touch slow. We were there for two hours each night and would have preferred a quicker service. We took our two dogs and they were very well received with beds brought to the room and a great chicken dinner served to them each night. The two swimming pools were very warm and well looked after and the general experience was 'stately' .
Source: tripadvisor.co.uk
I've just had a night at The Grand in Eastbourne. I only live down the road in Hastings, but have friends in Eastbourne,so we always stay here when we're visiting them. The Grand has a special place in my heart. I always feel so welcome in this hotel. From the doormen, to reception, to housekeeping, they are all super lovely. To me, the George V Paris is the benchmark for greatness and I'm going to say that this place is pretty much up there as far as service and care for guests is concerned. The hotel has a wonderful history and still carries that aura of a glittering bygone era, but still very much in the modern world. It is apparently the only 5 star hotel on the coast now. And it really does deserve its stars.
The afternoon tea is a must in the hall. And last but not least I want to say a big Thankyou to the fabulous guys behind the bar. They are kind,fun, nothing is too much trouble and they really do make the best Mojito. Trust me, I've stayed in a lot of hotels around the world and I've drunk a lot of Mojitos and theirs really is the best. In fact, what are you waiting for, go to The Grand immediately and order one!
The afternoon tea is a must in the hall. And last but not least I want to say a big Thankyou to the fabulous guys behind the bar. They are kind,fun, nothing is too much trouble and they really do make the best Mojito. Trust me, I've stayed in a lot of hotels around the world and I've drunk a lot of Mojitos and theirs really is the best. In fact, what are you waiting for, go to The Grand immediately and order one!
Source: tripadvisor.co.uk
Beautiful hotel is all I can say. We came here for a single evening (and the following day!) to conduct a pre-wedding photoshoot in the nearby Birling Gap and Beachy Head area. The staff were fabulous and were more than happy to let us use their facilities even after we checked out. The room was very large, clean and the toiletries provided were of a high quality (Molton Brown) if I had a gripe it was that a fridge was only available on request though the Hotel told us this is due the fact they offer a 24 hour concierge service.
Location was fabulous, out of the lobby and across the road and you're at the Beach (a nicer quieter part than near the pier) All in a all a very good hotel and pleasurable stay
Location was fabulous, out of the lobby and across the road and you're at the Beach (a nicer quieter part than near the pier) All in a all a very good hotel and pleasurable stay
Source: tripadvisor.co.uk
From the doorman to the receptionist to the bar staff and those in the restaurant everyone in this hotel smiles and says hello to you. They genuinely want you to have a good time here. The rooms are comfortable but lack one or two modern touches but that is not a problem. Great food too.
Source: tripadvisor.co.uk
This was a reunion weekend for a successful 4 week tour in America and Canada and it was important that it all went well and we continue partying together. The Grand delivered well ahead of our upper expectations. The rooms were good as was the food. Every member of staff was helpful and cheerful. Our final dinner in the Mirabelle Restaurant was of the highest order. We arranged the booking for 25 rooms and the dinners through Claire Funnell who was courteous, efficient and a delight. She also arranged for us to have exclusive use of a car parking area which was essential for our purpose. Big thanks and a high recommendation. To the extent that several participants intend returning on their own in the future
Source: tripadvisor.co.uk
Wow...this hotel lives up to it's name...'GRAND'. Unlike it's namesake in nearby Brighton this hotel has lost none of it's 'shine' and still retains it's Edwardian splendour. The staff could not do enough to make the guests feel comfortable and at home and the rooms, although not all have great views (mine was a car park) are of a very high standard, clean and very comfortable. We are already planning a return visit with friends in the next few months.
Source: tripadvisor.co.uk
This hotel was great. We arrived and some parked the car for us and took our bags. Check in was very easy and nothing was too much trouble.
We walked through the main part of the hotel and saw the lounge and dining area which was lovely and classic. I know others have said it needs an update but the classic look was part of the charm.
We went to out room which was number 410. The main lift didn't go all the way to our room so make sure you say if you have accessibility needs. The location of the room was perfect as we had no neighbours and no one above us. It was lovely and quiet so I had a good nights sleep. The room itself was dated but with none of the classic charm of the hotel. Except for the Molton brown toiletries it didn't feel like a five star room. Nothing grand about it. The bed was a decent size and not too hard or soft.
The breakfast was good. There is a good variety although you can wait a while for toast which we did have to chase for on occasion. The cooked breakfast was done to perfection and there was such a big variety of juices. Again, the room was classic with nice touches such as fancy cutlery and china.
We walked through the main part of the hotel and saw the lounge and dining area which was lovely and classic. I know others have said it needs an update but the classic look was part of the charm.
We went to out room which was number 410. The main lift didn't go all the way to our room so make sure you say if you have accessibility needs. The location of the room was perfect as we had no neighbours and no one above us. It was lovely and quiet so I had a good nights sleep. The room itself was dated but with none of the classic charm of the hotel. Except for the Molton brown toiletries it didn't feel like a five star room. Nothing grand about it. The bed was a decent size and not too hard or soft.
The breakfast was good. There is a good variety although you can wait a while for toast which we did have to chase for on occasion. The cooked breakfast was done to perfection and there was such a big variety of juices. Again, the room was classic with nice touches such as fancy cutlery and china.
Source: tripadvisor.co.uk
My wife and I have just returned from our stay at this wonderful Hotel.
Our meal in the Garden restaurant was wonderful, service was great. We and our two friends were very impressed - full marks to the maitre'd and his staff for their help and attention. 5 Star most definitely.
We had a lovely spacious room with wonderful views of the sea and downs. Service was impeccable, warm and friendly but also very professional. It was lovely to be greeted by the doorman, Gary, as we drew up in the car, our cases taken to our room and the car parked for us; and Madeline on reception has always welcomed us warmly. Fabulous and much appreciated.
Our meal in the Garden restaurant was wonderful, service was great. We and our two friends were very impressed - full marks to the maitre'd and his staff for their help and attention. 5 Star most definitely.
We had a lovely spacious room with wonderful views of the sea and downs. Service was impeccable, warm and friendly but also very professional. It was lovely to be greeted by the doorman, Gary, as we drew up in the car, our cases taken to our room and the car parked for us; and Madeline on reception has always welcomed us warmly. Fabulous and much appreciated.
Source: tripadvisor.co.uk
The hotel overall is fabulous and the staff very smart and helpful, without being patronising. Food also very high quality and beautifully served.
I also booked a massage in the Spa and that was very relaxing.
However, the room we stayed in was dated, but the worst part of it was that the curtains were so old that the linings were torn from age. Also the bed was uncomfortable and squeaky. Not worth the room rate.
I also booked a massage in the Spa and that was very relaxing.
However, the room we stayed in was dated, but the worst part of it was that the curtains were so old that the linings were torn from age. Also the bed was uncomfortable and squeaky. Not worth the room rate.
Source: tripadvisor.co.uk
The 'Grand' is a very large 5-star hotel in a prime position on Eastbourne seafront. My wife and I stayed at the 'Grand' for three nights over the late May Bank Holiday weekend. I had previously alerted the hotel reservations office to the fact that this was a special weekend for us after a great many years of marriage and also that my wife needs to rest a lot during the day. We were allocated a beautiful 'executive seaview' room on the second floor with a sumptuous super-king size bed and a magnificent sea view - exactly what I was seeking. Check-in was flawless, friendly and efficient, and there was a card of congratulation and good wishes from the hotel staff! The porters took care of our car which was no mean feat on a weekend when there were many more cars than delineated parking spaces. Although we did not make use of all of them, the hotel has excellent facilities that are well-maintained. Of the two restaurants, the highly rated Mirabelle is the superior. We selected the 7-course tasting menu and were regaled with a most interesting sequence of sensibly portioned dishes. The whole meal was excellent and, in our view, very good value for £61 per head when compared with the normal a la carte menu. Breakfast in the Garden Restaurant offers a splendid buffet selection but there is also waiter service for those guests who wish it. This ensures the freshest of cooked items. A simple request at Reception ensured that our room was serviced each morning while at breakfast. Overall the 'Grand' fully merits its 5 stars and offers guests calm and comfort with unobtrusive, friendly and efficient service. We left reluctantly on the last morning but plan to return.
Source: tripadvisor.co.uk
Stayed here for two nights -impressive entrance with free parking on site. Staff were very helpful and friendly. Room was spacious and clean with adequate en-suite. Good variety at breakfast in a very spacious and elegant dining room. A very restful stay.
Source: tripadvisor.co.uk
We have been going to The Grand for a few years now on short breaks. We find the staff extremely friendly and helpful, the rooms are always clean and the food in both restaurants is excellent. We tend to upgrade from the basic class to an outside room with a view, although there is no difference in quality.
An ideal please for rest and recuperation.
We love it.
An ideal please for rest and recuperation.
We love it.
Source: tripadvisor.co.uk
Myself, mother in law and sister in law came here for the afternoon tea as a treat. We were thoroughly spoilt and well looked after. The food is beautifully presented and I was very impressed with the tea menu.
The staff are very well presented and very friendly. Nothing was too much trouble.
Excellent service provided all round. Well done! :)
The staff are very well presented and very friendly. Nothing was too much trouble.
Excellent service provided all round. Well done! :)
Source: tripadvisor.co.uk
We have just returned from a break at this hotel and once again it lived up to it's five stars. The hotel is the perfect venue for a weekend break or special family occasion celebration. We have stayed for both and we are never dissappointed. The accommodation is superb and the staff are so friendly and helpful, nothing is too much trouble. Situated right on the seafront, the location is perfect. There are two restaurants and the food and service are first class. There is a lovely walk along the seafront to Sovereign Harbour which has restaurants and cafes overlooking the water, and is certainly worth a visit. Beachy Head is the other way and there is a good putting green overlooking the sea. We love this hotel and can't wait for our next break there.
Source: tripadvisor.co.uk
Stayed here for two nights and was very impressed at the comfort and service at this hotel. It is very quiet and calm. There is a lovely pool and there is also a gym although I only used the pool. We had afternoon tea which was delicious and not expensive in comparison to other hotels of a similar type. The room was large and comfortable. The only niggle was that when I wanted to watch the evening news the television was situated so that the only place one could comfortably watch it was sitting on the side of the bed. Breakfast was excellent and it was wonderful to have breakfast without having to listen to the normal background music. I would definitely stay again and would recommend it to anyone wanting a relaxing peaceful environment.
Source: tripadvisor.co.uk
We treated my Mum in law to lunch her for her 90th Birthday. We were unable to park in the grounds, but it was a Bank Holiday weekend,and there may have been a wedding going on too. There were 10 of us in the party, one baby, but nothing fazed the staff, the courses were a bit slow in arriving, but when there is a large party like us having different things,and special things being cooked for the children, it s to be expected.
The food was very good, and the staff very attentive. It is a lovely grand old place,and to have staff in top hats and tails opening doors for us was an experience in itself. Mum In Law said she really enjoyed her day, thanks to the staff in the Garden resatuarant
The food was very good, and the staff very attentive. It is a lovely grand old place,and to have staff in top hats and tails opening doors for us was an experience in itself. Mum In Law said she really enjoyed her day, thanks to the staff in the Garden resatuarant
Source: tripadvisor.co.uk
we stay at the Grand Eastbourne several times a year and the Mirabelle is always a great treat with excellent service and exciting food BUT the 2 for 1 offer on cocktails in the main bar was an outrageous scam as we were only permitted one free cocktail on a round of 6 drinks , not 2 for 1 as advertised . The manager made a sort of apology and admitted that many customers had complained and with drinks at £15 each , 2 for 1 would seem a reasonable promotion.. Customers do expect to be told to read the fine print after the event.
A bit of generosity to regular customer would be welcome rather than penny pinching behaviour which we will all remember for a long time to come. The club Elite scheme offers good value and surely regular customers deserve to be well treated at the Grand.
The staff in the Mirabelle, especially Bernard and the wine waiters offer outstanding customer service and the Grand management should try to follow their skilled example.
A bit of generosity to regular customer would be welcome rather than penny pinching behaviour which we will all remember for a long time to come. The club Elite scheme offers good value and surely regular customers deserve to be well treated at the Grand.
The staff in the Mirabelle, especially Bernard and the wine waiters offer outstanding customer service and the Grand management should try to follow their skilled example.
Source: tripadvisor.co.uk
We had a great stay at the Grand. While the hotel is a little 'snobbish' our room was a good size and if you stood in the bay window you could see the sea. The leisure club was big enough to not feel busy, and the outside pool was nice and warm even though it was still a little fresh out. My 5 year old daughter got a welcome pack on arrival which kept her busy all weekend. 5stars!
Source: tripadvisor.co.uk
Our recent three night stay was far from 'Grand'. It could only be described as average. For a 'five star' graded hotel it was an overpriced experience with several shortcomings. Our accommodation was described as a luxurious studio siute. Actually it was a large bedroom and bathroom. The lighting was inadequate, the old bedrooom furniture (table and Chairs) were 'rickerty' and not safe to use. There was also a broken radiator and on one day failiure to supply replacement bathroom towels etc. The promised complimentary copy of the Times newspaper did not materalize and a subsequent promise to compensate for this by having copies of a newspaper title of our choice free of charge was in fact charged to our account but was deleted when brought to attention. The choice of being served with a cooked to order breakfast served to the table as opposed to a self help buffet was not brought to our attention in the restaurant which resulted in us using the buffet arrangement the lesser of our choices.
On two mornings we opted to have room service for our breakfast which was a disaster as there were no suitable height chairs to sit on at the table to dine comfortably. We had to use the trolley which the breakfasts arrived on because the table was too unstable and one day day the sauces were not provided despite the fact that there was acharge each day of £13.00 each occasion for room service!. We have experienced more efficient services and comfort at many lesser graded hotels at much lower prices. For a price of £248.00 per day for accommodation, dinner and breakfast is in our view excessive. 'Five star' advertised hotels should provide ' 5 star' service - end of story - no margin for excuses.
On two mornings we opted to have room service for our breakfast which was a disaster as there were no suitable height chairs to sit on at the table to dine comfortably. We had to use the trolley which the breakfasts arrived on because the table was too unstable and one day day the sauces were not provided despite the fact that there was acharge each day of £13.00 each occasion for room service!. We have experienced more efficient services and comfort at many lesser graded hotels at much lower prices. For a price of £248.00 per day for accommodation, dinner and breakfast is in our view excessive. 'Five star' advertised hotels should provide ' 5 star' service - end of story - no margin for excuses.
Source: tripadvisor.co.uk
We have stayed here a number of times now and the service is always excellent. Very friendly helpful staff, particularly the Concierge team. Nothing is to much trouble. Food excellent as are the rooms
Source: tripadvisor.co.uk
We just visited this hotel as my friend had a voucher to use and I like a spa day. The hotel interior is impressive so lovely start. Very friendly welcome as we were directed to the spa facilities. The crux of this spa day is that the decor is quite plain and they definitely need to invest in refurbing the changing room but the staff are fantastically attentive, the treatments and products are of a high standard and the pool and jacuzzi a very pleasant temp for relaxation. The steam room is good with essential oils pumped out and a good sauna. The included lunch is simple but extremely nice as are the included drinks. We had a voucher for a glass of champagne which they gave us the option of having in the bar at the end of the day which considering its grandeur was a lovely end to the day. To sum it up, I've had spa days in more chic hotels with all the decor but they lacked the substance you get here and it's such good value. Will definitely go again!
Source: tripadvisor.co.uk
My wife and I took a 3 day break at this Hotel with our Dog to celebrate my 79th Birthday and could not be happier with the staff, food and accommodation. The staff supplied a Basket, toy and offered food for our Dog. I was also given a Birthday card and a candled treat at the dinner even though we did not advertise my special event, they made it their duty to find out. A special mention to Madelaine who was so friendly and helpful, a Gem of the Hotel. We will stay again
Source: tripadvisor.co.uk
We have just spent three nights at this impressive and elegant fin de siècle luxury hotel. We loved the grandeur of the building, and the attentiveness of all staff, without it being in the least snooty. We ate in the Garden Restaurant and found the food was of excellent quality and nicely presented , with main courses brought in the old-fshioned style, on a grand trolley with an enormous sliver cloche. Our room, in the east wing, had a view over the gardens with a glimpse of the sea, and was light, airy and comfortable. The room was made up early, so it was ready to return to throughout the day. The hotel was very quiet, since we were there between Easter and the May Day holiday. We enjoyed our short break immensely and would love to return.
Source: tripadvisor.co.uk
Yes it's olde worlde but it's a lovely place for a bit of class!
The bar has a great selection of drinks and cocktails, friendly well turned out staff and free nibbles!
The only thing letting the bar down is the atmosphere. There's not even any background music which it really could do with as it's a bit too quiet.
The restaurants are both fab, the garden restaurant is large and a little too bright for us but the Mirabelle is superb. An absolutely lovely cosy restaurant oozing class and the fantastic staff really know how to make you feel special.
However both restaurants are quite pricey so don't turn up expecting discount grub! but they are both definitely worth a visit if your budget can stretch.
The bar has a great selection of drinks and cocktails, friendly well turned out staff and free nibbles!
The only thing letting the bar down is the atmosphere. There's not even any background music which it really could do with as it's a bit too quiet.
The restaurants are both fab, the garden restaurant is large and a little too bright for us but the Mirabelle is superb. An absolutely lovely cosy restaurant oozing class and the fantastic staff really know how to make you feel special.
However both restaurants are quite pricey so don't turn up expecting discount grub! but they are both definitely worth a visit if your budget can stretch.
Source: tripadvisor.co.uk
