The Grand Hotel Eastbourne
Latest Reviews
Stayed for 2 nights a few weeks ago as a base for seeing friends and exploring the area. Exceptionally good service all round with willing helpers abounding for luggage, local facilities and internet provision. Basically you are treated very well. This was epitomised when my husband ordered a fried egg for breakfast as they were not available on the self-service counter. A few minutes later a waiter arrived and placed a very large plate on the table and removed the cloche with a flourish and there was an immaculately fried egg looking very solitary on the vast plate!
The hotel is not cheap but you can occasionally get reasonable deals mid-week and you really are pampered. Pool and gym good and bedroom adequate although not very spacious.
Will go again when we can afford it.
The hotel is not cheap but you can occasionally get reasonable deals mid-week and you really are pampered. Pool and gym good and bedroom adequate although not very spacious.
Will go again when we can afford it.
Source: tripadvisor.co.uk
stayed for 2 nights in my opinion the Grand Hotel is not worthy of its 5 star claim and high prices.I think it is trading on its former glory it needs a total refurbish the chairs in the lounge are old and sagging the carpets are showing their wear.We were put in room 225 on the second floor the room was clean but it looked out onto Dirty and Water stained brick walls and extractor fans there was pigeon netting all over the windows the windows had all rotted away and you couldn't shut them it was like looking out onto Colditz Prison and the noise from the extractor fans kept us awake.In the morning we asked to be moved to another room the reception staff were very helpful and even took us to view the room on offer to see if it was satisfactory for us it was and it didn't look out over Colditz and extractor fans,but it did come with a wooden wedge to jam in the window to stop it rattling.We used the Hotels Garden restaurant on the Friday evening had to wait 45 minutes for the wine to Arrive after asking the restaurant manager twice to chase it up we had finished our starter and was waiting for our main before it arrived not what you expect from a 5 star Hotel and the food was just average. We found a nice restaurant for our Saturday meal in town and a lot cheaper.On the Sunday morning we had to Queue for 15 minutes out side the Breakfast room to be seated and the manager gave me the impression he was doing us a favour, again not what you expect from a so called 5 star Hotel.Very Disappointing stay would not stay at the Grand again
Source: tripadvisor.co.uk
Booked a night away with a friend for a relaxing spa break. On arrival we were upgraded to a seafront room, which would have been nice except it was right above the bar/lounge where live music was played until midnight. The room was spacious with very comfortable beds and a well fitted bathroom with nice quality shower gel and soap. The room was looking a little tired and we expected there to be a fridge in a 5 Star hotel.
The deal we had booked was including dinner, this was served in the Mirabelle restaurant which was small and cosy. The food was very nice and the service was good.
The outdoor pool had just opened and was nice and warm and a pleasure to use, with free towels and showers.
We had a treatment at the spa which was very nice with exceptional service and professional staff.
The deal we had booked was including dinner, this was served in the Mirabelle restaurant which was small and cosy. The food was very nice and the service was good.
The outdoor pool had just opened and was nice and warm and a pleasure to use, with free towels and showers.
We had a treatment at the spa which was very nice with exceptional service and professional staff.
Source: tripadvisor.co.uk
This was a weekend break. Arriving at the hotel the doormen helped you park in to a car parking space and offered help with the bags. Entering the foyer of the hotel the stunning elegance was immediately obvious. Reception staff were friendly and efficient. Dinner was as expected 5* with nothing to complain about except wines are expensive. The food and presentation were excellent as was the service. Sunday lunch was equally rated. Breakfast was both hot and cold buffet with specials being available to order eg kippers or haddock.
The bedroom was however not up to the standard expected it was clean and well presented but the mattress was very soft and not supportive the furniture was not pristine but had marks and some damage, since it was free standing it could have been restored and at least one tile in the bathroom was cracked however the overall impression of the bathroom was good. More coffee should be available in the room - only one sachet however it was topped up in the evening.
The bedroom was however not up to the standard expected it was clean and well presented but the mattress was very soft and not supportive the furniture was not pristine but had marks and some damage, since it was free standing it could have been restored and at least one tile in the bathroom was cracked however the overall impression of the bathroom was good. More coffee should be available in the room - only one sachet however it was topped up in the evening.
Source: tripadvisor.co.uk
Even though the spa is down on the basement and others have mentioned it's quite dark... However I didn't realise notice it. It's such a lovely retreat and felt like a complete escape. Lovely warm pool and the hottest jacuzzi I've ever been in. The facilities are lovely and the staff a joy. I wouldn't hesitate to visit again
Source: tripadvisor.co.uk
Visited the Grand Hotel Eastbourne 8 - 10 May with three other girlfriends for a girlie weekend. We booked two nights, the first night to include dinner.
The hotel is Grand indeed. Full of character, very ornate in a traditional sense but without being stuffy. The staff were exceptional, friendly and accommodating, nothing was too much trouble.
The food in the restaurant was very good. Certainly Michelin star by my standards, excellent service, beautiful ornate tableware, and a lovely ambience. With one or two exceptions, other guests in the hotel were also very friendly.
It is well known that Eastbourne in general has an older demographic than other areas! The guests in general were of various ages, but when we were in the bar, many of the guests (who were part taking in ballroom dancing) were much older, but with considerably more life than their younger counterparts!
The Spa area was not suited to the size of the hotel. The gym was a fair size, but the pool, jacuzzi, changing rooms, and steam room were too small. The steam room was overcrowded at one stage. Some investment should be made in this area to upscale it, in keeping with the hotel itself. The massage however was very good.
In general though, certainly exceeded my expectations, as I hadn't actually expected as much when I booked this hotel, so was an extremely pleasant surprise. Would definitely recommend.
The hotel is Grand indeed. Full of character, very ornate in a traditional sense but without being stuffy. The staff were exceptional, friendly and accommodating, nothing was too much trouble.
The food in the restaurant was very good. Certainly Michelin star by my standards, excellent service, beautiful ornate tableware, and a lovely ambience. With one or two exceptions, other guests in the hotel were also very friendly.
It is well known that Eastbourne in general has an older demographic than other areas! The guests in general were of various ages, but when we were in the bar, many of the guests (who were part taking in ballroom dancing) were much older, but with considerably more life than their younger counterparts!
The Spa area was not suited to the size of the hotel. The gym was a fair size, but the pool, jacuzzi, changing rooms, and steam room were too small. The steam room was overcrowded at one stage. Some investment should be made in this area to upscale it, in keeping with the hotel itself. The massage however was very good.
In general though, certainly exceeded my expectations, as I hadn't actually expected as much when I booked this hotel, so was an extremely pleasant surprise. Would definitely recommend.
Source: tripadvisor.co.uk
We were celebrating a special occasion and so booked Afternoon Tea at the Grand. The hotel is a glorious oasis of calm and grandeur.
We were greeted by the doorman and then went through for tea. We ordered our teas - one English Breakfast, two Darjeeling, one Earl Grey and one Green Tea then waited, chatting and enjoying the feeling of total relaxation.
The cake stands arrived what a delight - at the bottom a round of sandwiches each - a quarter smoked salmon, a quarter cucumber, a quarter egg and tomato and a quarter coronation chicken. In the middle beautiful cakes some decorated with fresh flowers and a shot glass full of Eton Mess. At the top two scones each with butter, strawberry jam and fabulous clotted cream.
We chatted, laughed and gradually nibbled our way through the lot. It was great to make time in busy schedules to just enjoy the company of good friends.
The service was impeccable - attentive without being too fussy. A perfect experience and I would recommend that you go as soon as you can!!
We were greeted by the doorman and then went through for tea. We ordered our teas - one English Breakfast, two Darjeeling, one Earl Grey and one Green Tea then waited, chatting and enjoying the feeling of total relaxation.
The cake stands arrived what a delight - at the bottom a round of sandwiches each - a quarter smoked salmon, a quarter cucumber, a quarter egg and tomato and a quarter coronation chicken. In the middle beautiful cakes some decorated with fresh flowers and a shot glass full of Eton Mess. At the top two scones each with butter, strawberry jam and fabulous clotted cream.
We chatted, laughed and gradually nibbled our way through the lot. It was great to make time in busy schedules to just enjoy the company of good friends.
The service was impeccable - attentive without being too fussy. A perfect experience and I would recommend that you go as soon as you can!!
Source: tripadvisor.co.uk
just had 2 days late booking at the Grand and must say it really is grand. The whole hotel seems grand in all ways and can't find fault with anything, food, room service, spa and of course the rooms where all fantastic and staff service was great in every way.
A fantastic place to chill in a perfect setting.
You don't really want to go out of the hotel.
A fantastic place to chill in a perfect setting.
You don't really want to go out of the hotel.
Source: tripadvisor.co.uk
This hotel is in a class of its own. Calm courtesy from the car park organisation, the welcome from the friendly concierge through the efficient and helpful reception staff, a happy greeting from every worker to our comfortable apartment thoughtfully laid out. Every meal, breakfast, bar snacks, afternoon tea and dinner is a gastronomic delight. My only criticism is that of only being able to award 5 stars - I double that to 10. Thank you everyone so much for an amazing experience, one we intend to repeat ASAP.
- Mr Graham Farmer
- Mr Graham Farmer
Source: tripadvisor.co.uk
My Partner and I go to this Hotel on a regular basis now because the service is excellent. The food is excellent and it is very obvious that all the aft get good training. We have afternoon tea here and stayed over for a night. We recommend this to anyone who wants to be looked after and treated like royalty. Its just the best place to visit whether for tea, lunch, dinner or nights.
Source: tripadvisor.co.uk
Myself and a friend decided to have a relaxing weekend in eastbourne and I booked afternoon tea for us as a birthday treat for her.
We were not disappointed at all!!! We were greeted by friendly staff and shown to the lounge where we sat looking out to the reception it was lovely to watch the world go by.
The tea was traditional tea leaves in China cups and tasted amazing!!! We were brought a selection of sandwiches cakes and scones with fresh creme and jam so good!!!
There was no rush at all we sat there for about 2.5 hrs pure bliss!!!
Would defo recommend.
We were not disappointed at all!!! We were greeted by friendly staff and shown to the lounge where we sat looking out to the reception it was lovely to watch the world go by.
The tea was traditional tea leaves in China cups and tasted amazing!!! We were brought a selection of sandwiches cakes and scones with fresh creme and jam so good!!!
There was no rush at all we sat there for about 2.5 hrs pure bliss!!!
Would defo recommend.
Source: tripadvisor.co.uk
We booked a deal at £150pp for bed breakfast evening meal and a spa treatment!
We loved it!
Staff can't do enough for you, very friendly indeed.
Room is spacious and clean, yes some of it is old, but it adds to the charm! Food was delicious! Afternoon coffee in the lounge was lovely!
Would I go back, probably not as there are too many other hotels that need exploring! Would I recommend? Absolutely!
Oh and the pool and spa was very nice and added to a very relaxing overnight stay
We loved it!
Staff can't do enough for you, very friendly indeed.
Room is spacious and clean, yes some of it is old, but it adds to the charm! Food was delicious! Afternoon coffee in the lounge was lovely!
Would I go back, probably not as there are too many other hotels that need exploring! Would I recommend? Absolutely!
Oh and the pool and spa was very nice and added to a very relaxing overnight stay
Source: tripadvisor.co.uk
had fun ...all the staff were very pleasant...the building is amazing...and breakfast was first class..gym and heated indoor pool was fun to...it was nice just to chill out and relax...its not far from town centre... pier or the beach....and also close to theatres and restaurants...they had many cocktails to choose from at the bar....would definately recommend it for a romantic weekend away
Source: tripadvisor.co.uk
Lovely time over easter. swimming outside and indoors. food very nice and of course the service was wonderful. my grand-daughter loved the playroom and the staff in charge there. we had a great deal with an extra night free.
Source: tripadvisor.co.uk
My friends and I came here for my hen do, and we had a nice time. We spent some time in the spa and had a treatment each and then went for a meal.
The spa isn't amazing. Facilities are limited and the staff are rude. Treatments weren't good, it seemed as if the staff were trained to a basic level, and they couldn't wait for closing time so they rushed the treatments to get home (Friday afternoon). We actually had to fight for a refund for one person.
The restaurant however was lovely and the food amazing! It was a quiet place but we had a good time.
Probably wouldn't go back. Definitely not to the spa.
The spa isn't amazing. Facilities are limited and the staff are rude. Treatments weren't good, it seemed as if the staff were trained to a basic level, and they couldn't wait for closing time so they rushed the treatments to get home (Friday afternoon). We actually had to fight for a refund for one person.
The restaurant however was lovely and the food amazing! It was a quiet place but we had a good time.
Probably wouldn't go back. Definitely not to the spa.
Source: tripadvisor.co.uk
Afternoon tea at the Grand Hotel is always a most enjoyable experience. The 'grand hall' is just that, 'grand'. And a perfect setting for a little self indulgence. Everything is perfectly presented and served.
The hotel's real trump card is the staff. Perfectly attentive and yet never obsequious, splendid. Thanks to them all.
The hotel's real trump card is the staff. Perfectly attentive and yet never obsequious, splendid. Thanks to them all.
Source: tripadvisor.co.uk
Lovely 1920/30s hotel,must have been very Grand back in the day.Room was expensive for what we recieved £145 for a not special room (141),floors creaked so much it was actually very bad.Staff were superb,polite, attentive.Food in the restaurant for dinner and breakfast was very good
BUT
when we phoned for a bucket of ice and were told it will cost £5...errr I dont think so.
and for that reason i will not be coming to the Grand again.Maybe the Burlington up the road will be our next choice..
BUT
when we phoned for a bucket of ice and were told it will cost £5...errr I dont think so.
and for that reason i will not be coming to the Grand again.Maybe the Burlington up the road will be our next choice..
Source: tripadvisor.co.uk
We had a lovely afternoon for a family birthday. Six adults and two children and baby. The staff are always very helpful. The menu included a separate selection of sandwiches for children which they both thoroughly enjoyed. The milkshakes looked wonderful. I wished I had had one myself!! The scones, cakes and sandwiches were beautiful and plenty. Overall a lovely comfortable and relaxed afternoon was had by all.
Source: tripadvisor.co.uk
We decided to go to Eastbourne and the seven sisters on a Friday and we're glad to find a family room available at the Grand Hotel. The large, white building is like big open arms waiting to welcome you in. Very friendly and accommodating staff and a clean, spacious and comfortable room.
Just steps away from the promenade and beach front and a few minutes walk from the town centre. Good selection of food but you must book ahead for family dining as they fill up quickly. We enjoyed it and will be back.
Just steps away from the promenade and beach front and a few minutes walk from the town centre. Good selection of food but you must book ahead for family dining as they fill up quickly. We enjoyed it and will be back.
Source: tripadvisor.co.uk
We spent two nights in this grand hotel and it was perfect in every way.. The service was excellent. Staff were friendly and welcoming. It was a great experience and we would like to stay in the same hotel again when we go to Eastbourne.
Source: tripadvisor.co.uk
Spent two nights in this giant of a 5 star. The staff are just perfect. The hotel is looking old in the corridors but this adds to the charm. She is old but as the name suggests she is just Grand!
You will have an experience staying here an experience that if in London you could easily triple your bill.
Go on treat those special ones to some luxury.
Executive room booked.
You will have an experience staying here an experience that if in London you could easily triple your bill.
Go on treat those special ones to some luxury.
Executive room booked.
Source: tripadvisor.co.uk
Room 122 for one night.
The room is at the back of the hotel on the first floor.
High quality furniture and furnishings and a very comfortable bed.
Nice new carpet and housekeeping is first class.
Bathroom smallish but everything that you need.
Public areas downstairs are always a delight - a lot of space and choice of seating style and places to sit in.
Breakfast in the main dining room is super.
Great kipper - and all ingredients in the buffet are high quality.
One of the best.
The room is at the back of the hotel on the first floor.
High quality furniture and furnishings and a very comfortable bed.
Nice new carpet and housekeeping is first class.
Bathroom smallish but everything that you need.
Public areas downstairs are always a delight - a lot of space and choice of seating style and places to sit in.
Breakfast in the main dining room is super.
Great kipper - and all ingredients in the buffet are high quality.
One of the best.
Source: tripadvisor.co.uk
I brought my mother to The Grand for afternoon tea today, and we were absolutely delighted with the experience. The food was fabulous, the service was wonderful and the setting was fantastic. I will definitely be back!
Source: tripadvisor.co.uk
Traditional, very British 5 star hotel and none the worse for that! Great welcome from friendly concierge, helpful and professional staff, great breakfast buffet. Windows rattle a bit in high winds but warm and cosy inside. The place to stay in Eastbourne.
Source: tripadvisor.co.uk
My partner and I had a spare Saturday evening. We decided on a quick trip to Eastbourne and made the Grand our choice of hotel. Our stay was a delight, and it is firmly on my recommended list. Would definitely stay here again.
Instant service when we arrived by car; valet was happy to park the car in what seemed an impossibly full car park; our bags were whisked away; easy, friendly check in; and escorted to our room. This all set a great standard for service for the rest of our stay.
Room service was prompt, efficient, and no trouble. The highlight was "Doggy Room Service" - sliced chicken breast in gravy; served in a dog bowl, placed on a Grand Hotel plate. What an amazing idea, very impressed!
We took a master suite, which was huge and very comfortable. Bit dated in its style but totally homely. Initially we worried that the bed was too soft, but we had a great night's sleep. Bathroom lacked a walk in shower, but was large, spacious and well equipped with fluffy towels and plenty of toiletry goodies.
Breakfast was served in a large, ground floor dining room. Did feel a little impersonal. The breakfast buffet was very standard, but well cooked and tasty.
On the web site our room was priced at £479. I telephoned the hotel and was offered £380. So despite its best price guarantee on the web site, suggest you call to make sure you get the best price. £380 was a good price to pay for our accommodation and a thoroughly enjoyable stay. No hesitation to recommend this hotel.
Instant service when we arrived by car; valet was happy to park the car in what seemed an impossibly full car park; our bags were whisked away; easy, friendly check in; and escorted to our room. This all set a great standard for service for the rest of our stay.
Room service was prompt, efficient, and no trouble. The highlight was "Doggy Room Service" - sliced chicken breast in gravy; served in a dog bowl, placed on a Grand Hotel plate. What an amazing idea, very impressed!
We took a master suite, which was huge and very comfortable. Bit dated in its style but totally homely. Initially we worried that the bed was too soft, but we had a great night's sleep. Bathroom lacked a walk in shower, but was large, spacious and well equipped with fluffy towels and plenty of toiletry goodies.
Breakfast was served in a large, ground floor dining room. Did feel a little impersonal. The breakfast buffet was very standard, but well cooked and tasty.
On the web site our room was priced at £479. I telephoned the hotel and was offered £380. So despite its best price guarantee on the web site, suggest you call to make sure you get the best price. £380 was a good price to pay for our accommodation and a thoroughly enjoyable stay. No hesitation to recommend this hotel.
Source: tripadvisor.co.uk
